#helpdesk-twitch
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Whole Background or ?
the picture that the words are on
that pop up
when someone follows u
the alert picture of following and stuff
Are you missing just follower/sub or you deleted all
the original one is look like a Triangle in the sides
u have the files from the Leftest one
from the 4 u send in the pic?
yeah when you upload resize box
just dont forget to adjust text size and position
sec will show you
resize here
I'll see if it works since i have like
{name} Just joined the kings army !
Welcome Soldier ! , hope you find glory on the battlefield !
all of this saying there
delete this messege after u read that ๐
then you have to adjust it here
so text is fitting position
play with numbers
and font size
i have no idea how sharing screens goes with discord ๐
but you can make me a print screen so i can see
let's be friends ๐
done ๐
@gaunt light
?
Do store redemptions not show up in the recent events on the Dashboard?
Actually I know one was redeemed yesterday that isnt showing up in the stores redemption history either
@wicked oriole There's a redemptions history list https://streamelements.com/dashboard/store/redemptions/history
Alright I see it now. They dont show up on dashboard then?
Was trying to see who played a sound during stream but I couldnt from dashboard only reason I ask
They're all put there instead, it's worth keeping them in a separate list incase you need to go back and do something manually for them, the events list only holds so many past events so you could miss something you need to do
Alright just wanted to make sure I wasn't missing anything,. Thanks!
No problem ๐
Is there away to play song request on my stream without me hearing them ?
Google audio router, it's a github link
Be right back ๐
Hey, I cant seem to make my overlay fit my streaming screen. I've doubled checked the resolution and its the same.
you checked the resolutions on both OBS and SE?
yep
@stuck hamlet mate?
Mm
Anyone knows how I can mute certain channels automatically in OBS upon scene switch?
If at all?
are there any thing i can see whos writing on my twitch live in the game wihle im playing directly in the game
@viral siren you can add the chat widget to your overlay, this way you'll see you chat on OBS. or you could open the chat in a browser tab, just add /chat at the end of your twitch link like this twitch.tv/channel/chat
is there a channel shoutout command?
Yes, if you go to create a command and look in the command templates there's one called 'Shoutout'
the word shoutout summons Legendary everytime ๐
Cheat, that's your girl in the background doing all the hard work 
She's napping at the moment, it's all me 
Then bring me some tea, and not the cucumber one my son gave me last time ๐ธ
I have a sub goal up and when someone resubs it counts as an 'extra sub' for a minute or two until SE updates the sub count from my Dashboard. Is there a way to fix that? I was at 29/30 the other day and people were freaking out when someone resubbed as it said 30/30 while it was just one of the 29 resubbing.
Awesome
Hello guys, I have a question
ask away my friend
I did a very simple overlay and everything is working fine except for the twitch chat
it wouldn't show up at all
that could be a couple of things. 1. Did you change your name recently?
not really
I have the account since 2016
disabled it once, got it back lately
is that it?
no, that isn't a name change. What size is the overlay
the whole overlay? 1920*1080
the chat box shouldn't be that big
a small one actually
can you log out and log back in to the StreamElements site?
๐
I forgot that stream elements wasn't connected -_-
ah
how dumb could I be for forgetting this thing
Hey, I run Linux, Debian specifically. Is there any recommend streaming tool you recommend I use?
OBS https://obsproject.com/forum/list/linux-support.34/
XSplit only offers alternatives
Damn u @silk patrol 
โค
ANy support about Songlist on our Songrequest
and
I'm having problem with Ground control when people do song request
some time it doen't play until i refresh the WTL
@gaunt light is the video player hidden or visible?
I'm using the Ground control what do u mean Hidden or Visible?
@silk patrol Thanks
I'm only using the Ground control and the !SR and link.
@gaunt light even in ground control, there is an eye icon which says "hide/show player"
Its in hide now
@gaunt light Will there be an option of doing !SR thunder - and the song request bot will search the top video with the name and give the song ? like in other bots?
So there will be no links?
@gaunt light the player needs to be visible for it to work properly. We used to have the "artist/title" search but we had to disable it because we've reached the youtube api limit. We are talking with youtube in order to bring it back
@silk patrol U think it ill be back?
you talking about Show video and hide video button
on the song page of the ground contrl ?
yep. let me explain how it works :
when we do a youtube search, it costs "points". an url costs less than an artist/title search.
we have a daily point limits and we reached it.
we are talking with youtube to up that limit
Yea no problem
REgarding the Ground control not syncing with Twitch Chat , or When i open the Dashboard webbrowser song request and activiate something it doesn't share / link it to the ground control like they are seprate
So i shouldn't hide the Video player on my Song request tab on the ground control aswell?
I've never heard of that issue honestly. Is ground control linked with your JWT token?
YEA it is well ok that working now good
1 more thing
Can i add a Playlist into my Ground control / SongRequest Web browser Dashboard?
@gaunt light you can add a backup playlist and it will be played when the queue is empty
How do i do it ?
hey why I dont se my subscribers? Do I need to activate it somewhere?
I have a sub option now so how should I go with stream elements?
log out of SE and log back in, it needs a fresh token
@silk patrol I am there how do i add a playlist from youtube?
there is a field called backup playlist
playlist
thanx u
Is it possible to make a widget that shows a counter with SE?
@kindred tide not yet, you can do it with a chat command
feel free to upvote it here https://streamelements.helprace.com/i208-viewers-count-in-overlay
Okay, thanks!
@silk patrol Is it me or your ground control thingy uses alot of resources?
Sometimes when i use the Overlay editor then the alertbox does bug a bit when i have to turn up the sound for donations or something then i cant move the dot or change the volume of it ? what to do?
@gaunt light A lot of resources? Doesn't use a lot of mine ๐
@hearty cobalt What browser are you using?
Firefox
Hi guys, my stream is basically in Portuguese. There is an option to change the Bot text to Portuguese?
You can change what the bot says by going into the settings (go back into modules and on the chat alerts box theres "Settings"
When i wanna change this sound volume then i cant click on it and move because of the "Change Sound" is in the way for me to click it
@hearty cobalt We recommend you use Chrome, our site was built to work on Chrome, any other browsers may show problems like that
@tight harness then im just using the version with bugs ๐ i dont like chrome :/
Using Internet Explorer?
A massive majority of people do like Chrome and OBS uses Chromium for it's browser source plugin so we built the site around Chrome for those reasons ๐ I understand you don't want to use it in general but you could use it when using our site and use Firefox when you're not ๐
I need some help
Thankjs @swift parcel
No problem @ancient bloom

Oh, hey ladymatrix!

What do you need help with?

lol
lol yeah go ahead and ask here
Is the bot free?
yes
100% yes
Can someone send me a link to the download?
no need to download anything
Does the bot have a website?
yeah...
Yes it does https://streamelements.com/dashboard
Thanks
in all honest @tight harness we are both right ๐
Yes, of course ๐
Another question, does it work with YouTube gaming?
Not right this moment, but it is in the works
Ok, also, do you have tutorial videos on the website for stuff?
On our youtube, yes, https://www.youtube.com/channel/UCjerlCIbLPQwSnYlClkjDXg
Official youtube channel for StreamElements tutorials https://StreamElements.com
and if those don't help
https://support.streamelements.com/hc/en-us
Ok, thanks. I think that's all I need!
We provide a lot of cool features so have fun learning about them ๐
support is great here too, lol

yep .... if only I could get my Discord Overlay to work through the plugin ... BUT SOONโข!
I'm trying to get some donation variations working but I can't figure out what I'm doing wrong, anyone here who can help?
@tight harness Thats true and i will use chrome for stream elements for now ๐
Thanks for helping ๐
I have one general donation alert for any amount up to $10, but I also want another that plays when someone donates a specific amount i.e. $3.14. I've set this up but when I test $3.14 it plays both alerts. What am I doing wrong here?
Plays both alerts? Do you have 2 alert boxes or are they playing one after another?
I have one alert box and they both play simultaneously, the video for 3.14 variation gets priority but I hear the audio for both
I think the likelihood is that you'll need an alert for up to $3.13, a separate alert variation for $3.14 and then another for $3.15 - $10 (possible to have the original alert for this too), I believe it's because they're overlapping
Does that make sense?
So I need to make my first variation for at least $1, then the second for at least $3.14 and the third (same as the first again) for at least $3.15?
You can't set a range (between $1 and $3.13 for instance) and there doesn't seem to be any point to 'exact' as it will always overlap with an 'at least' won't it?
Or am I seeing this wrong?
Yeah, so how you described it is how it needs to be
Ok cool, so there's actually no point in having an 'exact' function if it won't override an 'at least' that it overlaps with?
Give it a try for me and see if it gets rid of the multiple sounds
Ok will do
You can emulate custom tip amounts using the Emulate Event feature
So we can accurately test it ๐
That's what I've been doing
Awesome
hey all, wondering if someone can help me figure out how to write a command
the general shoutout in the preset templates just points people to the users twitch page
is there a way to also have it include something like "they recently played GAME NAME" if they are not currently streaming, or of course whatever they are streaming if they are live
The templete shoudl also include the game they where last playing as well
Check out $(1), they were last playing $(game $(1)) - twitch.tv/$(1)! They were last seen here ${user.lastseen} ago.
This is mine for example ๐
ah ok, i couldnt get template to work with last game, i didnt see that anywhere, I'll see that one, thanks
how does that affect if they are currently playing?
would I need a diff one if they are currently playing?
nope
Pulls the game that they currently have set
the $(game) variable pulls from the twitch API, of what they have as now playing
ah ok, thank you!
No problem 
That seems to work ta!
so with your script @tight harness it returned " Check out @user, they were last playing - twitch.tv/@user ! They were last seen here 6 mins 15 secs ago."
no game
lol
Hehe
So if you did !suggest legendary_studios for example
It'd work, if you put the @ in there it may have broken it
Did you put the @ in there?
No I mean when you're typing the command into the chat to shout the person out
oh yes
Worked fine for me when I tested it ๐
not with who i was testing, the only difference is who i was testing with is currently live
the other who did work is not live
Hmm ๐ค shouldn't make a difference
I'm live now, try it with me ๐
Legendary_Studios
Is there a way to slow down the animation speed of the event list?
hmm yeah works with you
I don't believe so, the event list hasn't received much love since it was implemented but I know a few people have asked for more to be done with it so remain hopeful ๐ check out the ideas board to see if it's mentioned there: https://strms.net/ideas
aaaah im stupid
What was it? @crimson quest
i forgot a 1 at the end of their name
One other thing @tight harness sorry, on this latest variation I just created the TTS starts playing before the alert has finished, whereas all the others play first then the TTS kicks in, know why that would be?
That'll do it @crimson quest ๐
Hmm, it should wait until after the alert duration before the TTS starts, is there much different between the alert duration for the variations?
This one is shorter yes, 5 seconds long
ty fo rthe help
But the TTS starts playing immediately
No problem, it's what I'm here for ๐
is the alert a webm @obtuse pivot ?
Yes, but the other that works ok is also a webm
And yet another that works ok is a gif
on the other webm that works fine, do you have a sound tied to the webm, or is it uploaded in the sound slot on our site?
Ah ok I see what's happening, on this one I have the sound tied to the webm, not a separate sound file
ye ye
Ahh, that's good to know ๐
i ended up making two diff cmmds though as i wanted different wordings for when live and when not
Perhaps that needs to be fixed?
we currently cant "listen" to the webm if the sound is tied to it
Riiiiight
or at least, dont take that in consideration, thats why its ๐ ฑroke
Yes it will be looked into
Thank you for helping me figure that out
But no eta as the devs have their plates loaded
I fully understand
@obtuse pivot a common work around is uploading a silent audio file the duration you'd like
A hacky fix
Good tip, ta!
Later!
Cheerio
is this a good place to report bugs?
Yes
okay: the song request overlay doesn't pull the current song when playing a default youtube playlist because there is no active request, only when the song being played is requested
That's actually not a bug, that's how it's meant to be currently
oh
well it then ends up showing the name of the last requested song as the currently playing song
rather than... the currently playing son
song*
We basically have a cap of how many youtube API calls we can make and by allowing that we'd have to make an API call for whenever every single song was played opposed to when every requested song is played, it's a way for us to manage our amount of API calls to keep the song request feature running smoothly, when youtube gives us a larger cap we can look into adding things that like ๐
great job on the site so far I am a new user. thanks for the explanation. I'm also a programmer so I get it
is there not "command rotations" for timers? is there a way to replicate this functionality from streamlabs?
That's Moobot
Just add multiple timers, thats basically the same thing 
but to do exactly that, no we dont have that
I haven't played with it, but there is a new random variable
yeah that actually works @weary mist but youre limited to 400 chars 
damn, lol
and I'm looking for a incremental rotation not random, but that will work as a stop-gap solution for me
an*
Is there a โshoutoutโ chat command or do I need to set that up?
you have to create it in custom, but there is a template in the drop done after you click to create a new command
Ahh see it, thank you
Hi guys, for some reason the music bot won't change to the next song?
I am trying to use this monstercat playlist as my backup playlist but it won't play anything but the first song
https://www.youtube.com/playlist?list=PLe8jmEHFkvsaDOOWcREvkgFoj6MD0pQ67
I tried adjusting the maximum song length and what not. Nothing really seems to help?
make sure you have the video visible, then reload the page @rose cradle
When you say it doesn't work, you may have to elaborate so we can tell you why ๐
Is there a way to remove the image portion of a notification?
I cant seem to find it
Nevermind, got it. I'm just dumb lmao
How do I give points to everyone in chat?
Cool thanks
streamelements isnt detecting subs for me, is there any way I can fix that?
yea, earlier today
You just need to log out of the website and back in, then it'll see that you're an affiliate ๐
Oh that worked. Thank you!
Congrats @eternal grove!
Thank you! ๐ This has been the best couple days ever
Coincidentally, I just got affiliate today as well! I'm trying to add a Cheer alert to my overlay, but two things won't save: 1) the removed video image of a bit rotating around, and 2) the default sound. I've already uploaded my own sound file and saved, logged out and back in, but can't get passed the default.
Are you emulating events? Check your variation settings for cheer alerts. @reef swallow
@reef swallow You have to press save on the bottom left on your overlay, after you change the sounds
Else SE won't recognise your new stream sounds.
But it also has "save" in the variations etc and sound settings.
But you need to save it there and THEN you save the entire overlay before it works.
Let us know if that works, please @reef swallow. I was struggling with that before as well and got it to work that way.
Ohhh I had no idea about Variations! That must be it, thanks friends! โค
The current system doesn't automatically work with changes to sounds that you make in the sub menus, that's why you have to save it completely before it works (as that forces them to be recached iirc)
Yes, all events have variation settings and they are enabled by default
Interesting.. also, is there any way to get the default variations back? I messed with one and I kind of want the video back but I can't find it
Re-add the widget
You can always reload the standard settings by going to the Supertheme
Or that if it's a super theme, yep
And load it into your overviews under a new name if you want to start fresh
Thanks guys!
So I'm on bot settings and it says users that are immune to this, like caps protection.
What happens if I don't want anyone being immune
pls @ me if u guys have an answer!!!
@delicate prairie Don't set that or set it to broadcaster
Scratch that.. the best you can do for caps protection is to set it to regulars.
Regulars have to be manually added and is a higher level than subscribers
So the only ones immune to caps protection would be people that you set to level 300, moderators, and you
THANK U SO MUCH โค
@tight harness So the website has the place for subs, but the notifications still arent coming up
New notifications or old ones?
both
guess I ain't getting my old username back, still havent heard from Twitch ๐ฆ
@tight harness I seriously don't get it... It's been over the 6 months, filled out the form twice and still nada respons. At least an "No thats not possible" would be nice
Welp 
indeed ๐ฆ
That said.
I understand it sucks but assume that Twitch is busy and that such requests if not a partner, likely end up on the big heap.
So how do I get the subs to start showing up?
If you squint really hard you may be able to see the heap from your house 
@viscid forge what I think thats the reason as well or properly twitch con getting ready.. But first time they sended an mail telling me to use the right form.. That mail wasn't an auto respons though, so one should think it would be possible..
@eternal grove When you say notifications you mean alert box notifications? recent event notifications?
Both
I just got 2 subs and streamelements says 0 subs today
nothing in alert box or recent event
And you definitely logged out of the site and logged back in? Because that's worked for everybody else who's tried it to my knowledge 
cleared the cache as well ? @eternal grove ?
sec
you mean on my browser?
Yeah
yeah ๐
Ctrl + Shift + R
always first step of internet trouble shooting 101 ๐ ๐
didnt fix it :/
๐ฆ aw
Mmm, but if it didn't register in SE
Then there's no point refreshing as it didn't register on the backend side of things.
relog on our site
probably past us then
Past events are not going to show
ive been having a few issues with it showing follower and host alerts on stream and in the ground control app
@weak parrot Have you checked all of your settings for the alertbox?
Including variation settings
yes multiple times and have sent test alerts wich seem to work when used but the yarent always showing up
Are you streaming from PC or console?
Is it the alerts that are not showing or events in the activity feed?
wich i saw an announcement that , thats being fixed but it still seems an issue
the bot will say they followed in channel but no alert
and they dont always show on the ground control app
You have seen a chat alert but that same alert doesn't show in ground control?
Are there ever times when you might be streaming without an overlay active?
oh no , every scene is from stream element
For those events not showing in GC, are they showing in your activity feed on the site?
but i do have them set as disabled while inactive
good
When was this?
about 4 hrs ago
before that oneoro .. a friend of mine hosted me , it never showed
is where the other followers came from
i know it doesnt show the host not going through .. but idk how to show that it didnt.. other than it didnt .. lol
the chat alert went off in chat for the host but the event is not in the activity feed
Hey Noir, what is your twitch name
well it keeps switching it . i just opend my page lol
@weak parrot when your friend hosted you, was this a normal host, or an autohost
normal, she just got done streaming and raided me
can I have you log out, and back into the SE site?
sure
done
i know im not a big streamer or anything so i appreciate taking the time to help me sort this, and maybe it will get right attention if it is an actual issue
i really want to be able to do everything through stream elements and not have to use more bots etc
whats your friend's name?
ugh dumb beta site ..
StreamElements is here for every streamer. From biggest to smallest.
What overlay were you using when you got this host?
โค
do you know?
IN GAME ?
universe animated super theme
ye ye, named "IN GAME"
yes
When was this btw?
i use all of them but yes that would be my main screen
today
lol .. weird seeing the alerts go off and not me ...
had that one open
Alright well alerts are not coming through... it might of been a hiccup :/
Apoligies for that,i dont see anything wrong on your end.
its ok, just thought id ask about it
It is Twitch Tuesday....
Hi guys, I was reading that if you load your overlay from a single Browser Source it will reduce CPU usage. Can anyone tell me the differance in Elements and Labs on this part. Thank you...
right @clever mango ? lol
@limber iris yes and streamelements and stream labs are two very different companies
wat
streamlabs only has an alertbox that they use in the browser source, then it relies on local sources (items saved on and needing to be accessed from your computer) @limber iris, Stream Elements puts your entire overlay into the browser source
^ wich is an amazing thing and makes things so much easier to stream
Thank you guys! Guess it's time to switch... Seems Elements is better anyways. Thank you guys for the time... Can anyone point me the right way on how to do such that.
One browser source containing all elements heh as opposed to 5-6 browser sources + locally run text labels for all data
We've got a youtube channel that can help you if you're just getting started
Check this channel's header โฌ
And we're always here to help
otherwise, http://www.streamelements.com is a good place to start ๐
Thanks agan! โค
the still fully customizable overlay part of it is great too , get a basic start and add anything you want
and ye thank you all again for looking into my issues. i will stop flooding this chat now =p
why is your site so damn fucking slow today ?
What is slow for you? What browser and version are you using?
^^^ Chrome Beta with hardware acceleration disabled
@humble ether
I have noticed the site is rather speedy if I use Firefox. If I use Vivaldi (Beta), it seems to be sluggish, sometimes on page transition and sometimes on the exact same page, but CPU doesn't spike. That said, I have Hardware acceleration on.
Chrome (Stable) seems to have similar issues, but happens less often and its more barebones than Vivaldi.
Seems like some form of issue with Hardware acceleration and the site itself? Though OBS using chromium as well, overlay is practically fine.
Though since I never looked into it, I would guess Hardware acceleration is disabled in the OBS Browser sources.
That would make sense since OBS does not window capture chrome or any other programs using H.A.
makes sense.
i dunno,, everything just wouldn't load,, giveaway pages and redeems
had a bad day and that was the last thing i needed XD
But its probably my end, sorry
i just accidentally turned off preview on obs how do i turn it back on lol
Right click the preview area and enable
Bot down for anyone else?
Have you tried part/join?
nope, working in his chat

Is there anyway you guys can create an option for betting like you did giveaways? "Send confirmation when buying tickets via chat" Could there also be an option "Send confirmation when placing bet via chat
@abstract dome
Just curious about a command variable; how does the ${random.pick} work?
Ah okay, thank you
Is there a way to make a poll within chat?
Nope
Not natively, some use the contest feature to "poll"
If i may ask, What happend with streamlabs now, Its not supported anymore?
StreamElements has contacted them to find out why they are restricting their users from accessing their own data (tips, alert settings, loyalty points) and to see if this can be resolved. They have not been cooperative to this point. Please contact them in regards to this new policy
Ahh understood thanks!
Social media can work wonders ๐
Is there a way to make points not reset on a name change? Sync the two, because they're the same account?
points are linked to name
The points would need to be added manually to the new name
Ah, okay. Thanks for the info. Is that an API limitation?
Not sure, but I can tell you there will be changes to this. Stay tuned
Another ?:
Is there a way to make it a command like the one from nightbot so viewers can click a link and send out a customized tweet >>
$(tweet Come watch @someone while they play $(twitch $(channel) "{{game}} on Twitch! {{url}}"))
^That's from nightbot's command page

I've seen people use clicktotweet.com links but it's not modular like that would be by including variables. Let me look into it as I like the idea.
Sounds good
Umm.. Not sure we had that set-up wayyyy back
Ok, I'll do some research ๐
@clever mango
yep, on it ๐
if that helps

Hey I am subbed to a channel but streamelements isn't recognizing it?
I'm not sure what you mean?
I am subbed to a channel that offers streamelements, but it shows me as not being a sub in streamelements
althouhgh i am sub
That will say it even if you are a sub
@toxic parcel Temporary solution until I come up with something better....
Command: !share (tweet message)
Response: https://twitter.com/intent/tweet?text=${pathescape ${1:}}
Example:
Thank you โค
Is there a moderator I can contact about a direct message I received?
Whats up @swift sky ?
I sent you a dm @stuck hamlet ๐
I recently got my twitch affiliation and I wanted to ask if that changes anything within streamelements? Are there exrta options availaible in Loyalty or any other settings?
There are
Please log out and back in on the site
So that SE can begin receiving information regarding subs and cheers
Alright thank you @clever mango
are the cheer/tip goals retroactively merged? meaning - if someone cheers but i have a tip goal, will that cheer coutner towards the goal?
and vice versa? (if i hvae a cheer goal, but someone tips 5$, will those 5$ still count towards that goal?)
They are not merged
However, you can edit the goal progress here https://streamelements.com/dashboard/session
And also within the overlay editor with the DATA tab
yeah i saw the data sets in session - unfortunate that there not merged data, is that just a clear cut of the two goal types? or a dozy due to api?
clear cut decision to keep them seperate* sorry long day
lol
It is at this time
mm interesting, will definately check ou the idea board to see if anyones posed a option to merge the data, and if not. post it myself ^_^
Maybe a combined goal is possible in the future. Feel free to add it to https://strms.net/ideas
what do you actually type in the search bar for "lookup store redemptions"? I put in usernames, redempetions and nothing happens?
It's a known bug and will be fixed as soon as possible @next spruce
Sorry about that
Is there a way to have the chat widget load top to bottom rather than bottom to top?
@ornate hearth Dont think so currently. but you can upvote this: https://streamelements.helprace.com/i240-chat-widget-features
I posted your suggestion in there
because I agree with you
๐ thanks
does anyone have the default bits sound for the overlay? i accidentally changed mine and i want to grab the actual sound file for it. im not sure where to get the sound
Hey everyone! I'm just now getting the hang of using Stream Elements overlays, and I really really like the donation goal bar, but it's not updating with the tips I receive. My dashboard is showing the tips, but they don't appear in my "data." According to that, I haven't gotten a tip in a LOOOOOONG time.
@inland void Check the pinned messages in this channel. I posted a file that contains those sounds
hey terra i have a question
thank you so much! @clever mango
actually nvm i figured it out
if i want to manually add a user level to be mod only on a command, would it be !commands add !<name> -level 500 <response> ?
!level username 500 (300 for regular)
Does anyone have any ideas why my goal bar data is not updating for tips that are showing on my dashboard?
!command options !commandname - level 500 @low beacon
You have to add the command first then use that command to change it
@terse phoenix can you try logging out and back in the site and see if it updates correctly on the next donation?
You can manually edit the goal data under activity feed, widget data, goals tab for the moment
Yes, but manually changing it anytime I get a donation takes away from the convenience of it. And since I don't get donations very often, I'm just going to switch back to Stream Labs. Theirs works.
ahh gotcha thanks loves ๐
The one on Stream Elements is fancier, and would be nice, but not if it won't update.
@terse phoenix Are the tips even showing up on the dashboard?
Yes, that's why I mentioned that fact twice
Have you tried removing the widget and re-adding it?

Well you're the first to have this issue
im using the tip bar and it's working flawlessly
So it leads me to believe it's user side and not service side
So my new subscribers are not registering on my channel and are not showing up in my activity log...any help?
@toxic yarrow did you just get affiliate/partner recently
yes today. It shows up on my SE page but not in the actual activity log
You need to log out and back in on the site in order for it to start registering cheers/subs for your account
Ones prior to doing this wont show up
yeah sorry. theres no way currently for us to register your events unless your data gets refreshed by logging out and back in once you're granted a sub button
i cant figure out why my latest sub isnt appearing on my dashboard (first sub if that helps)
If you recently got affiliate and were using our system prior to being an affiliate you have to logout and log back in to the site for it to start registering subs/cheers
data prior this doesnt get shown
Is there anyway to import it? Iโve logged out and back in
There is no wat ro import subs.
you can head here: https://streamelements.com/dashboard/session
and set it
@molten mango
@stuck hamlet Iโll give it a try in the morning and report back!
Hey ppl.. is there a way to single out sibs? Like make a custom command for them.. a SFX of their choice.. or something similar, like in store etc..
Ok but can i make it pr person or is it just all subs?
Hello, i have song request but it only allows mods to use it, how can i change that?
It says controlled by module settings, i go to modules and there is no where to change it
Hey guys I was just wondering if you expect to get overlay support in the video player on twitch? Like streamlabs
And are anyone else having issues with song request not working in the Ground Control App?
We're working on extensions yes. What's wrong with your song requests?
Awesome. Well whenever people request a song it just doesnt get registered on the Ground Controll App. I have to open the browser and go to https://streamelements.com/dashboard/songrequest. From there its working perfectly fine
I'm not on my pc but, do you have song requests enabled in the app?
I think there's a setting for that
Yes it's turned on. I can manually add songs to the queue. But requests from the chat doesn't get registered
@hoary crystal if that happens, restarting the app, and the songs should show up. It is something on the bug board for fixing
everything's breaking on me
can I get some voice chat support while i'm on stream so we cna troubleshoot this please?
@tight harness ? halp?
Scalper's got you ๐ you're in capable hands 
โค
question on the current song widget does it only show the current song request or will it also show the backup playlist?
@upper steeple it won't show the backup playlist, this is due to youtube api limitations
Oh! I got a question ๐
How can I prevent that autohosts show up as an alert, so I only see the live hosts?
@cinder ibex you can't, but it's being reviewed https://streamelements.helprace.com/i307-disable-autohost-alerts
We think it's possible, I'm hoping for that one too ๐
i just realized that when you preview the pink starfield super theme and then use it, it doesn't have the now playing widget on it or the icon that it shows in the preview.
that ist he preview picture
Yeah someone already pointed it out. If you want the icon, Kireaki can send it to you
yes please in need of it
@ripe herald Can you please send the "now playing" icon to that nice lady? ๐

What a lovely person she is โค
@ripe herald 
โฅ
I have queued 4 songs and it is stil playing the backup playlist even though it says its playing the first queued song on my chat
this is on groudn control
does it matter if i'm live or not cause it worked when i tried to queue a song before while offline. i just restarted ground control and it is playing the songs now
You probably just need to restart the app, we're aware of a bug where it's not automatically adding the requested songs into the queue
Nope ๐

Is there a way to reduce the size of an image in the Overlay Editor? I'm specifically trying to reduce the size of the cheer images.
what are cheer images exactly?
For the bits and things like that
You mean the tokens that fall into the cup?
Ahh I see what you mean, if you uploaded your own images/gifs you'd be able to appropriately size them however you want before uploading them but seeing as you're using the default ones already on our servers they come with the size you see them at
they do resize automatically as you resize the alertbox widget though
Yep, you'd probably have to play with the text size to make sure it's alright if you're wanting to shrink it down
Ah I see, thank you for the help!
i have song requests enabled via chat but when I put !commands to get a list of commands its not in the list
It's there for me ๐ค
@tight harness from this link? https://streamelements.com/lordfluffybutt2/commands
its not showing for me
Nope, I see it on my own command list, but not in yours
shouldn't it be showing though?
Yep
T_T
On another note I just saw that you use Loots ๐ that's cool!
I'm one of their Mods ๐
yes i have for some time now
I also run the Loots twitch team for users of Loots ๐
is there a way to get the song request command to show in the command list for people?
Okay so I just disabled song requesta and the command disappeared from my command list
Re-enabled it and poof it's back there
Needed to refresh ofc
still not showing in my command list from the link, it show mod commands being !play !pause !volume but no !sr command or !songrequest command in the everyoen commands
Have you checked not only in your commands list but also on the song request page that both are enabled?
i can't enabled it on my commands list, it is grayed out says it is controlled by the module
Good point ๐
Hey, I have a question ๐
@tight harness
Is there a setting for songrequests so only followers can request? Am I not seeing it?
@tight harness butt weird that the paid song promoting isn't enabled but when i go to the songrequest public page it shows this
@opaque night from what I see, i don't think so. I know you can make the songs cost currency to request and or donate a certain amountt to request a song thats all I see
@opaque night It can be set to regulars but not followers currently
@upper steeple May need to be looked into further, just weird that I can't seem to replicate it unless I disable song requests
@tight harness any reason it says paid song promoting when i dont' even have it enabled ?
Not that I know of, never seen it do that before
Me too, there I was hoping he'd be able to shine some light on the issue for us 
Lies
Almighty Scalper show us the way in these dark times lol
Lol

Give me a minute, boarding a train, and then I'll look
oki
Hopefully there's no tunnels, they don't allow him to shine any light for us 
haha indeed
Lol, I'm under Chicago right now 
Now Scalper you know not to go under maps that is considered hacking
I know a person who calls himself Chicago, I don't know what's worse 
๐
@tight harness Where exactly do I set it to regulars?
User Magement > Regulars
It's on the dashboard page on the left
And then you add them via their names on Twitch
Hmmm, all the settings seem correct, though it isn't showing up on the list. I tried disabling and re-enabling too. Does the command work? @upper steeple
Thanks a lot! Have a good day ๐
The problem is that it's not showing here: https://streamelements.com/lordfluffybutt2/commands
@weary mist yes the command works in chat
Shows fine on my own list though ๐ค
@tight harness yeah, that is what I checked. I don't know why it isn't showing up, that is a new one
If I disable song requests it disappears, if I re-enable it it appears, but for LordFluffyButt it's never there 
๐ฑ
Phantom command
that's what we'll call it, very halloween-themed 
@weary mist any idea why the paid promoting is showing on the public page when i don't have it enabled?
Try logging out, clear your browser cache, and log back in. Just for shiggles. It shouldn't show the paid thing on your tip page since it is disabled
@weary mist no its on the songrequest public page, never checked the tip page
doesn't show on the tip page, just checked
Ok. Can you send me the page you are talking about, I'm too exhausted to figure it out, lol
Such weird issues you are having

I'll put in a ticket for it, I can't think of any reason why it's being weird
okie thank you
How can you do contests without going to the stream elements page
Is there some sort of command I can do ^
you can only start a contest from the web dashboard
Damn
might be a feature worth considering to add to Ground Control
add it to https://strms.net/ideas , let's see if it gets some traction ๐
I wanted to let a mod do the contests for me
i just tried to see if someone would get timed out from putting a link in my chat since I have song requests turned on. It doesn't time out the song requests which is good, but it no longer times out regular things that get mistaken for links like d.va and other things.
I have link protection to only exclude subs but itt still didn't time the person out that i had test it
@lament blade you'll be able to do that soon by giving the moderator access to your channel as an editor
just had someone that hardly comes to my stream put d.va in the chat and they got timed out. so I'm assuming it works still, maybe it was just a fluke
Anyone who can help
@here
How can I stream a game on YouTube using andoid device with overlays without using a PC
We don't support Youtube Gaming yet
But how can I get overlays
Well i tried the !play
And when i do it it says Start playing right now
but it doesn't play anything ( keep in mind , not the ground control or the web browser song request is open in my streaming computer ) is it relevent?
Only way for me is either having the Ground control + Audio Router , or Web Browser Songrequest tab + Audio Router , isn't there a way to do it without me having to divert resource to any other application ? like that it will be coming from the "Cloud"
So far guys I'm really Happy with stream elements ! the only thing i have problem with , is the Song request and Ground control they are using too much of my Networks and causeing my stream to issue lags and delays ( might be due to my network ) but when using other bots i don't feel the issues
@silk patrol
@gaunt light have you checked out the latest #270206314561404928 ^_^ might help a little
@gaunt light You have to have either the web page or Ground Control open for the music to be played from either of these, without either of these open there is no source of the music for it to capture
So yes, that is very relevant ๐
@gaunt light The sound can't come from nowhere. you have to have something playing the music on your PC
@silk patrol I get you , since your Ground control take too much network i will ahve to use a bot ๐ฆ
@gaunt light Streaming uses the upload part of your connection, playing a video uses the download part of your connection
@silk patrol The fact is that when i use one of those , my stream lags.
whats that?
people won't be able to request song, but they can become the dj for one song
what do u mean become the dj?
Become the person choosing the music
that's a music broadcasting website, you can create a room, and then people can come and choose one song, then the next person choose one song, etc
Like pass the parcel, but with songs 
ok , i think up till ground controll will work correctly i will be adding a music bot , but the rest will be elements!
Works correctly for me
well the api thing about sr and names without links.
Ahh okay, so you meant that, without that it still works correctly, I thought you were under the impression it was broken for a moment
I am having a bit of trouble with the Alerts module, the image for my sub alert will not work, just keeps showing the default dancing shark image, but the rest of my alerts it shows my uploaded images fine, even tried to use one of my images from my other alerts that is working in sub alert, and still only shows the shark
@crude marsh check the variations. a lot of people forget to change them
Ya, that was it, apparently it has a default variation, so deleted it, good to go now, thx for the help โค
yeah the default alertbox has a default variation for resubs.
Easy to forget ๐
I am still learning everything lol
soon, you'll be an expert ๐
๐
Reminds me of The Hobbit ๐ "Am I a what?" "He said he's an expert!" 
Good luck ๐ค
Reunion 
Anyways, I need some help. I often get a very stuttery effect from streamelements. And it didn't use to stutter. I DO have a bad processor, but as I said, it didn't stutter earlier
@onyx grove were you using a supertheme?
A supertheme?
an animated one
If scrolling text and doesn't count then no
that's weird then
send it to me via dm
So, the most recent follower is SE, the chat box is SE and follower count is SE
well im in #helpdesk-twitch
@heady seal What's the first thing you want to ask about?
im trying to get the streamelements bot to post messages in my chat something allong the lines of reminding people to follow and enter for a chance at a giveaway
but i cant figure out setting a custom message
Got any idea
Alright, so that's Timers on the left of the dashboard
Good question 
so under new timer i dont want it to be activated by chat i just want it to go off like 5 minutes or so
whats the chat line setting for?
Basically stops it from spamming by setting a minimum lines of chat to be sent by chatters before it'll trigger
so i can just set that to 0 and it will go off every 5 minutes or whatever i set it to?>?
what determines a super mod over a mod? I just looked in my user management and I never set anyone as anything and it already has people as super mods and mods.
@tight harness yes they are all mods in my chat but some are super mods and others are just mods in the user management which I have never touched
ok so interval online set to 5 minutes means it will post every 5 minutes? and offline it will still post if thats activated?
@heady seal Yes, online means when you're online and offline means when you're offline
@tight harness then how are all my mods listed T_T? and they have different levels, how are those determined cause I didn't do it
@tight harness I think we automagically add twitch mods to the mod list on SE
But how would it know to set some people as mod and some as super mod? ๐
that super mod thing is weird, I have to admit
that is what i want to know how it set some as super mod and others as mod
makes no sense in my tiny brain
It sets people as mod by default if they're a mod in your channel
I dont think its supposed to set a supermod
So it half makes sense ๐
Under the bot settings on song requests where it has a drop down menu for "user levels the limits don't apply to" you can only choose one level or does it mean the level you choose and anything above that level is exempt?
Yes, it's setting the minimum level
okie thank you
ok one more question
Has the idea been brought up for moderation on song requests?
so someone can check the song out first before it is played cause there are those people that put troll songs and such
for one
is my custom stuff setup on streamlabs going to still work now that im on stream elements?
@upper steeple I'd imagine that's included with dashboard access
I have a quick question, but is there a way to set it so that my alerts and stuff can snap to the side of the preview? they sanp to eachother, but I can just slide them off with no issue
@heady seal I'm not sure I understand what you mean, our service is completely separate from Streamlabs, our features communicate with our other features, there's no communication between their features and ours if that's what you mean
@tight harness no it automatically puts the song that is requested into the queue. Would be nice if itt was like tip moderation, where you have to hit a button before it is put into the queue.
a mod or someone can go through separately and play the requested song to make sure its okay before it gets put into queue
@west gull There's a grid button (I personally think it looks like a waffle), try clicking that
@tight harness could be called a cog wheel too ^_^
ok also this thing says on my profile that rewards 5 points every 10 minutes is that points for me or points im giving away?
@upper steeple Pretty sure that's been discussed before
how do i already ahve 45 points?
45 points in what?
stream elements profile
@tight harness i'l have to see if its in the idea thing yet or not
still doesn't snap to the edges of the preview, pther than some mysterious point slightly to the top left of it
@upper steeple this is related to what you're discussing. It would give the broadcaster more time to moderate the next song https://streamelements.helprace.com/i203-backup-playlist-song-is-not-interrupted-when-viewer-requests-song-on-song-request
@west gull Try clicking the - icon by the grid icon to zoom out, you may be too zoomed in
@pine hemlock yeah kind of sounds about right
I have it as far out as it will go, it still just seems to slide off with out the ability to stop at the edge
Hmm ๐ค
I know you can use the arrow keys to move something that's selected too
Pixel by pixel
when you build up your store, people can redeem these points or activate commands you set up ๐ etc
Stream currency, spent on minigames, song requests, contests, giveaways etc
Ahh yeah, and store ๐
Loyalty system keeps your viewers coming back for more and increases engagement. Watch our video guide and learn how to take it to the max. ----- Got any que...
but it says i reward 5 points every 10 minutes?
yes as default
is that to me or to everyone in my channel
you can change that
so, with arrow keys it looks like it snaps to the edge, but if I use my mouse it just slides away
everybody that joins your twitch chat ๐
You should really look through the different features on the dashboard @heady seal it'll give you a good understanding of what we offer
@west gull have you disabled the snap setting ?
Snap IS enabled, it still doesnt snap
so i found setting points up for stuff but what i wanna know is when people get points do they get taken from me?
or do i still keep getting points too?
No they don't get taken from you
ok
The bot gives them points
@upper steeple with dashboard access, supermods will be able to see your queue, they can then copy the name of the song, listen to it on their own, and choose to remove it from the queue. that's not perfect, but at least i'll do the trick
thats what i was confused on
From an infinite stash of points
@uncut scroll when you go into one of your overlays, you have a data tab at the top, you can find goals there, you can also access it via the activity feed page https://streamelements.com/dashboard/session
Thankyou man โค
Having some trouble with StreamElements this morning! I just received my subscriber button on Twitch and my subscribers aren't syncing to my SE account. It seems that my follows are syncing fine, and my donations were syncing last night. My subs ARE syncing to StreamLabs. Is this some kind of problem with SE and SL not playing well together? I should note that I didn't set either up, a friend helped me with both!
I much prefer StreamElements, because I can use a mobile overlay. I'm a mobile only IRL streamer.
Your twitch token needs to be refreshed. Log out/in on SE site
Keep in mind that this will fix your new events coming in only
There's nothing to do for the old events
Your counts will update the next time you go live
Okay, I just did. I'm not sure it's showing accurate info, still, as it's showing that I have $22 in donations today, which I do not have.
I'm not sure. My donations come through SE, so I've never had to import them
Not that then ๐
My followers today count and tips today count are both very inaccurate, and the subs are not showing. Aside from that, all accurate info!
The most recent followers match up to streamlabs and the donations are all spot on(though, like I said, they come directly through SE)
Is this since you relogged?
@tight harness Yes
I don't recall anybody else reporting this after relogging ๐ค
It is odd. If I'm remembering correctly, it showed the same followers and tips last night. I got $37 in donations last night, but it's been showing $22 since 9:30pm
quick question, is there a variable that can be used in a command to show the last game played by a streamer you are doing a shoutout for?
Thx ๐
So you could use it like Check out $(1), they were last playing $(game $(1)) - twitch.tv/$(1)! for example ๐
Yes, thats exactly what I wanted ๐
Hey i am trying to setup an All in one overlay but i dont seem to get it working , i have watched the video how to do it but still wont work for.
Is there a certain part which you can't seem to get working?
In OBS?
Did you set the resolution of the browser source to your screen's resolution?
yes
Did you add any images or text to your overlay?
nope
So there's nothing to see until an event happens, correct?
Yes
ahh that makes sense, it doesnt include camera locations and chat box and etc like the super themes
Yes, so if there's nothing to the overlay in terms of images, videos, text etc then it's blank until something triggers like alert box, kappagen etc
Whatever you added
If you put the hype cup in you'd see that
Now i understand
Awesome ๐ glad I could explain it

