#helpdesk-twitch

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gaunt light
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the Picture that is behind the Notifiction

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of Follower

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subscriber

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of the Gold black overlay u guys presetned

ripe herald
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Whole Background or ?

gaunt light
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the picture that the words are on

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that pop up

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when someone follows u

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the alert picture of following and stuff

ripe herald
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Alert *

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Can you check this

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you mean on this alerts

gaunt light
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yes those one

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how do i add them to my overlay from there?

ripe herald
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Are you missing just follower/sub or you deleted all

gaunt light
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All

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from all

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Deleted all from all of the 5 overlay sets

ripe herald
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download from here and upload

gaunt light
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which one of the mis the one ?

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they look a little different

ripe herald
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your choice ๐Ÿ˜„

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what ever you like more

gaunt light
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the original one is look like a Triangle in the sides

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u have the files from the Leftest one

gaunt light
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from the 4 u send in the pic?

gaunt light
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Love u so much

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Can they be Resized?

ripe herald
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yeah when you upload resize box

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just dont forget to adjust text size and position

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sec will show you

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resize here

gaunt light
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I'll see if it works since i have like

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{name} Just joined the kings army !
Welcome Soldier ! , hope you find glory on the battlefield !

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all of this saying there

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delete this messege after u read that ๐Ÿ˜„

ripe herald
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then you have to adjust it here

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so text is fitting position

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play with numbers

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and font size

gaunt light
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KืŸืจืงืฉืœืŸ

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kireaki

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can i share screen with u

ripe herald
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i have no idea how sharing screens goes with discord ๐Ÿ˜„

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but you can make me a print screen so i can see

gaunt light
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I know

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I just need to add u friends

ripe herald
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let's be friends ๐Ÿ˜„

gaunt light
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Accept it ๐Ÿ˜„

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the call

ripe herald
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done ๐Ÿ˜„

atomic hollow
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@gaunt light

gaunt light
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?

atomic hollow
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shalom

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im there

wicked oriole
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Do store redemptions not show up in the recent events on the Dashboard?

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Actually I know one was redeemed yesterday that isnt showing up in the stores redemption history either

tight harness
wicked oriole
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Alright I see it now. They dont show up on dashboard then?

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Was trying to see who played a sound during stream but I couldnt from dashboard only reason I ask

tight harness
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They're all put there instead, it's worth keeping them in a separate list incase you need to go back and do something manually for them, the events list only holds so many past events so you could miss something you need to do

wicked oriole
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Alright just wanted to make sure I wasn't missing anything,. Thanks!

tight harness
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No problem ๐Ÿ˜ƒ

gaunt light
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Is there away to play song request on my stream without me hearing them ?

atomic hollow
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@stuck hamlet help the boy

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he is Jewish

stuck hamlet
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Google audio router, it's a github link

gaunt light
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Be right back ๐Ÿ˜„

coarse vine
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Hey, I cant seem to make my overlay fit my streaming screen. I've doubled checked the resolution and its the same.

atomic hollow
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you checked the resolutions on both OBS and SE?

coarse vine
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yep

gaunt light
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@stuck hamlet mate?

viscid forge
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Mm

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Anyone knows how I can mute certain channels automatically in OBS upon scene switch?

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If at all?

silk patrol
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not sure if it's possible

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LUL

viscid forge
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nvm XD

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Some of these sounds are super loud ๐Ÿ˜ฎ

viral siren
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are there any thing i can see whos writing on my twitch live in the game wihle im playing directly in the game

silk patrol
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@viral siren you can add the chat widget to your overlay, this way you'll see you chat on OBS. or you could open the chat in a browser tab, just add /chat at the end of your twitch link like this twitch.tv/channel/chat

orchid ledge
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is there a channel shoutout command?

tight harness
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Yes, if you go to create a command and look in the command templates there's one called 'Shoutout'

silk patrol
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the word shoutout summons Legendary everytime ๐Ÿ˜ƒ

tight harness
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I may be streaming but I can multitask seanW

misty wagon
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Cheat, that's your girl in the background doing all the hard work trumpW

tight harness
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She's napping at the moment, it's all me seanDerp

misty wagon
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Then bring me some tea, and not the cucumber one my son gave me last time ๐Ÿธ

fiery lake
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I have a sub goal up and when someone resubs it counts as an 'extra sub' for a minute or two until SE updates the sub count from my Dashboard. Is there a way to fix that? I was at 29/30 the other day and people were freaking out when someone resubbed as it said 30/30 while it was just one of the 29 resubbing.

fiery lake
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Awesome

muted locust
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Hello guys, I have a question

weary mist
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ask away my friend

muted locust
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I did a very simple overlay and everything is working fine except for the twitch chat

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it wouldn't show up at all

weary mist
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that could be a couple of things. 1. Did you change your name recently?

muted locust
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not really

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I have the account since 2016

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disabled it once, got it back lately

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is that it?

weary mist
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no, that isn't a name change. What size is the overlay

muted locust
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the whole overlay? 1920*1080

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the chat box shouldn't be that big

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a small one actually

weary mist
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can you log out and log back in to the StreamElements site?

muted locust
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sure let me try

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thank you so much

weary mist
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๐Ÿ‘

muted locust
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I forgot that stream elements wasn't connected -_-

weary mist
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ah

muted locust
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how dumb could I be for forgetting this thing

stoic lance
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Hey, I run Linux, Debian specifically. Is there any recommend streaming tool you recommend I use?

silk patrol
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@stoic lance OBS Studio

misty wagon
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Damn u @silk patrol trollface

silk patrol
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LULW โค

gaunt light
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ANy support about Songlist on our Songrequest

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and

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I'm having problem with Ground control when people do song request

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some time it doen't play until i refresh the WTL

silk patrol
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@gaunt light is the video player hidden or visible?

gaunt light
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I'm using the Ground control what do u mean Hidden or Visible?

stoic lance
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@silk patrol Thanks

gaunt light
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I'm only using the Ground control and the !SR and link.

silk patrol
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@gaunt light even in ground control, there is an eye icon which says "hide/show player"

gaunt light
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Its in hide now

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@gaunt light Will there be an option of doing !SR thunder - and the song request bot will search the top video with the name and give the song ? like in other bots?

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So there will be no links?

silk patrol
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@gaunt light the player needs to be visible for it to work properly. We used to have the "artist/title" search but we had to disable it because we've reached the youtube api limit. We are talking with youtube in order to bring it back

gaunt light
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@silk patrol U think it ill be back?

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you talking about Show video and hide video button

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on the song page of the ground contrl ?

silk patrol
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yep. let me explain how it works :
when we do a youtube search, it costs "points". an url costs less than an artist/title search.
we have a daily point limits and we reached it.
we are talking with youtube to up that limit

gaunt light
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Yea no problem

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REgarding the Ground control not syncing with Twitch Chat , or When i open the Dashboard webbrowser song request and activiate something it doesn't share / link it to the ground control like they are seprate

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So i shouldn't hide the Video player on my Song request tab on the ground control aswell?

silk patrol
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I've never heard of that issue honestly. Is ground control linked with your JWT token?

gaunt light
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YEA it is well ok that working now good

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1 more thing

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Can i add a Playlist into my Ground control / SongRequest Web browser Dashboard?

silk patrol
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@gaunt light you can add a backup playlist and it will be played when the queue is empty

gaunt light
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How do i do it ?

serene nimbus
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hey why I dont se my subscribers? Do I need to activate it somewhere?

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I have a sub option now so how should I go with stream elements?

weary mist
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log out of SE and log back in, it needs a fresh token

serene nimbus
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new token?

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ok ok

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can I refresh my last sub?

proud pumice
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@gaunt light you can also just write !play in chat

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and it will force play

gaunt light
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@silk patrol I am there how do i add a playlist from youtube?

silk patrol
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there is a field called backup playlist

gaunt light
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I need to add each song?

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or i can just choose a Playlist off youtube?

silk patrol
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playlist

gaunt light
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thanx u

kindred tide
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Is it possible to make a widget that shows a counter with SE?

silk patrol
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@kindred tide not yet, you can do it with a chat command

kindred tide
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Okay, thanks!

gaunt light
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@silk patrol Is it me or your ground control thingy uses alot of resources?

hearty cobalt
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Sometimes when i use the Overlay editor then the alertbox does bug a bit when i have to turn up the sound for donations or something then i cant move the dot or change the volume of it ? what to do?

tight harness
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@gaunt light A lot of resources? Doesn't use a lot of mine ๐Ÿ˜ƒ

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@hearty cobalt What browser are you using?

hearty cobalt
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Firefox

ancient bloom
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Hi guys, my stream is basically in Portuguese. There is an option to change the Bot text to Portuguese?

swift parcel
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You can change what the bot says by going into the settings (go back into modules and on the chat alerts box theres "Settings"

hearty cobalt
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When i wanna change this sound volume then i cant click on it and move because of the "Change Sound" is in the way for me to click it

tight harness
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@hearty cobalt We recommend you use Chrome, our site was built to work on Chrome, any other browsers may show problems like that

hearty cobalt
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@tight harness then im just using the version with bugs ๐Ÿ˜„ i dont like chrome :/

spare jay
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Using Internet Explorer?

tight harness
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A massive majority of people do like Chrome and OBS uses Chromium for it's browser source plugin so we built the site around Chrome for those reasons ๐Ÿ˜ƒ I understand you don't want to use it in general but you could use it when using our site and use Firefox when you're not ๐Ÿ˜ƒ

foggy dome
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I need some help

ancient bloom
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Thankjs @swift parcel

foggy dome
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No problem @ancient bloom

swift parcel
foggy dome
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Oh, hey ladymatrix!

swift parcel
tight harness
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What do you need help with?

foggy dome
weary mist
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lol

swift parcel
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lol yeah go ahead and ask here

foggy dome
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Is the bot free?

swift parcel
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yes

weary mist
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100% yes

foggy dome
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Can someone send me a link to the download?

swift parcel
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no need to download anything

foggy dome
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Does the bot have a website?

swift parcel
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yeah...

tight harness
spare jay
foggy dome
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Thanks

spare jay
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in all honest @tight harness we are both right ๐Ÿ˜›

tight harness
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Yes, of course ๐Ÿ˜›

foggy dome
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Another question, does it work with YouTube gaming?

tight harness
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Not right this moment, but it is in the works

foggy dome
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Ok, also, do you have tutorial videos on the website for stuff?

tight harness
spare jay
foggy dome
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Ok, thanks. I think that's all I need!

tight harness
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We provide a lot of cool features so have fun learning about them ๐Ÿ˜ƒ

weary mist
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support is great here too, lol

tight harness
spare jay
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yep .... if only I could get my Discord Overlay to work through the plugin ... BUT SOONโ„ข!

obtuse pivot
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I'm trying to get some donation variations working but I can't figure out what I'm doing wrong, anyone here who can help?

hearty cobalt
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@tight harness Thats true and i will use chrome for stream elements for now ๐Ÿ˜„

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Thanks for helping ๐Ÿ˜„

obtuse pivot
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I have one general donation alert for any amount up to $10, but I also want another that plays when someone donates a specific amount i.e. $3.14. I've set this up but when I test $3.14 it plays both alerts. What am I doing wrong here?

tight harness
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Plays both alerts? Do you have 2 alert boxes or are they playing one after another?

obtuse pivot
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I have one alert box and they both play simultaneously, the video for 3.14 variation gets priority but I hear the audio for both

tight harness
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I think the likelihood is that you'll need an alert for up to $3.13, a separate alert variation for $3.14 and then another for $3.15 - $10 (possible to have the original alert for this too), I believe it's because they're overlapping

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Does that make sense?

obtuse pivot
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So I need to make my first variation for at least $1, then the second for at least $3.14 and the third (same as the first again) for at least $3.15?

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You can't set a range (between $1 and $3.13 for instance) and there doesn't seem to be any point to 'exact' as it will always overlap with an 'at least' won't it?

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Or am I seeing this wrong?

tight harness
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Yeah, so how you described it is how it needs to be

obtuse pivot
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Ok cool, so there's actually no point in having an 'exact' function if it won't override an 'at least' that it overlaps with?

tight harness
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Give it a try for me and see if it gets rid of the multiple sounds

obtuse pivot
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Ok will do

tight harness
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You can emulate custom tip amounts using the Emulate Event feature

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So we can accurately test it ๐Ÿ˜ƒ

obtuse pivot
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That's what I've been doing

tight harness
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Awesome

crimson quest
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hey all, wondering if someone can help me figure out how to write a command

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the general shoutout in the preset templates just points people to the users twitch page

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is there a way to also have it include something like "they recently played GAME NAME" if they are not currently streaming, or of course whatever they are streaming if they are live

weary mist
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The templete shoudl also include the game they where last playing as well

tight harness
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Check out $(1), they were last playing $(game $(1)) - twitch.tv/$(1)! They were last seen here ${user.lastseen} ago.

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This is mine for example ๐Ÿ˜ƒ

crimson quest
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ah ok, i couldnt get template to work with last game, i didnt see that anywhere, I'll see that one, thanks

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how does that affect if they are currently playing?

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would I need a diff one if they are currently playing?

weary mist
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nope

tight harness
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Pulls the game that they currently have set

weary mist
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the $(game) variable pulls from the twitch API, of what they have as now playing

crimson quest
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ah ok, thank you!

tight harness
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No problem seanLove

obtuse pivot
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That seems to work ta!

crimson quest
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so with your script @tight harness it returned " Check out @user, they were last playing - twitch.tv/@user ! They were last seen here 6 mins 15 secs ago."

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no game

tight harness
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Awesome ๐Ÿ˜ƒ

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Wait, the awesome wasn't to that not working ๐Ÿ˜›

crimson quest
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lol

obtuse pivot
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Hehe

tight harness
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So if you did !suggest legendary_studios for example

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It'd work, if you put the @ in there it may have broken it

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Did you put the @ in there?

crimson quest
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nope

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copied and pasted yours exactly

tight harness
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No I mean when you're typing the command into the chat to shout the person out

crimson quest
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oh yes

tight harness
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Are you putting @ before their name then?

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Because you shouldn't, that'll break it

crimson quest
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without @ same thing

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hmm

crimson quest
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weird

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i tested with another user and it worked

tight harness
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Worked fine for me when I tested it ๐Ÿ˜„

crimson quest
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not with who i was testing, the only difference is who i was testing with is currently live

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the other who did work is not live

tight harness
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Hmm ๐Ÿค” shouldn't make a difference

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I'm live now, try it with me ๐Ÿ˜›

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Legendary_Studios

pale sky
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Is there a way to slow down the animation speed of the event list?

crimson quest
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hmm yeah works with you

tight harness
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I don't believe so, the event list hasn't received much love since it was implemented but I know a few people have asked for more to be done with it so remain hopeful ๐Ÿ˜ƒ check out the ideas board to see if it's mentioned there: https://strms.net/ideas

crimson quest
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aaaah im stupid

tight harness
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What was it? @crimson quest

crimson quest
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i forgot a 1 at the end of their name

obtuse pivot
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One other thing @tight harness sorry, on this latest variation I just created the TTS starts playing before the alert has finished, whereas all the others play first then the TTS kicks in, know why that would be?

tight harness
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That'll do it @crimson quest ๐Ÿ˜„

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Hmm, it should wait until after the alert duration before the TTS starts, is there much different between the alert duration for the variations?

obtuse pivot
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This one is shorter yes, 5 seconds long

crimson quest
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ty fo rthe help

obtuse pivot
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But the TTS starts playing immediately

tight harness
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No problem, it's what I'm here for ๐Ÿ˜ƒ

stuck hamlet
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is the alert a webm @obtuse pivot ?

obtuse pivot
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Yes, but the other that works ok is also a webm

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And yet another that works ok is a gif

stuck hamlet
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on the other webm that works fine, do you have a sound tied to the webm, or is it uploaded in the sound slot on our site?

obtuse pivot
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Ah ok I see what's happening, on this one I have the sound tied to the webm, not a separate sound file

stuck hamlet
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ye ye

tight harness
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Ahh, that's good to know ๐Ÿ˜ƒ

crimson quest
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i ended up making two diff cmmds though as i wanted different wordings for when live and when not

obtuse pivot
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Perhaps that needs to be fixed?

stuck hamlet
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we currently cant "listen" to the webm if the sound is tied to it

obtuse pivot
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Riiiiight

stuck hamlet
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or at least, dont take that in consideration, thats why its ๐Ÿ…ฑroke

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Yes it will be looked into

obtuse pivot
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Thank you for helping me figure that out

stuck hamlet
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But no eta as the devs have their plates loaded

obtuse pivot
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I fully understand

stuck hamlet
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@obtuse pivot a common work around is uploading a silent audio file the duration you'd like

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A hacky fix

obtuse pivot
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Good tip, ta!

stuck hamlet
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Later!

obtuse pivot
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Cheerio

delicate ibex
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is this a good place to report bugs?

tight harness
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Yes

delicate ibex
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okay: the song request overlay doesn't pull the current song when playing a default youtube playlist because there is no active request, only when the song being played is requested

tight harness
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That's actually not a bug, that's how it's meant to be currently

delicate ibex
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oh

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well it then ends up showing the name of the last requested song as the currently playing song

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rather than... the currently playing son

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song*

tight harness
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We basically have a cap of how many youtube API calls we can make and by allowing that we'd have to make an API call for whenever every single song was played opposed to when every requested song is played, it's a way for us to manage our amount of API calls to keep the song request feature running smoothly, when youtube gives us a larger cap we can look into adding things that like ๐Ÿ˜ƒ

delicate ibex
#

great job on the site so far I am a new user. thanks for the explanation. I'm also a programmer so I get it

delicate ibex
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is there not "command rotations" for timers? is there a way to replicate this functionality from streamlabs?

stuck hamlet
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what do you mean?

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what is command rotations?

delicate ibex
stuck hamlet
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pepoThink That's Moobot

delicate ibex
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my bad

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I meant moobot

stuck hamlet
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Just add multiple timers, thats basically the same thing pepoThink

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but to do exactly that, no we dont have that

delicate ibex
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yeah multiple timers is close but not quite the same

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okay thanks

weary mist
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I haven't played with it, but there is a new random variable

turbid reef
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yeah that actually works @weary mist but youre limited to 400 chars Keepo

weary mist
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damn, lol

delicate ibex
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and I'm looking for a incremental rotation not random, but that will work as a stop-gap solution for me

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an*

cloud plinth
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Is there a โ€œshoutoutโ€ chat command or do I need to set that up?

weary mist
#

you have to create it in custom, but there is a template in the drop done after you click to create a new command

cloud plinth
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Ahh see it, thank you

rose cradle
weary mist
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make sure you have the video visible, then reload the page @rose cradle

lament blade
#

my roulette not work

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shjdjashdasjdasjdbsajdjsadรคasd

tight harness
#

When you say it doesn't work, you may have to elaborate so we can tell you why ๐Ÿ˜„

eternal grove
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Is there a way to remove the image portion of a notification?

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I cant seem to find it

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Nevermind, got it. I'm just dumb lmao

cloud plinth
#

How do I give points to everyone in chat?

tight harness
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You can use !bonus all

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followed by the amount

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For example: !bonus all 1337

cloud plinth
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Cool thanks

eternal grove
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streamelements isnt detecting subs for me, is there any way I can fix that?

weary mist
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Did you recently get affiliate?

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@eternal grove

eternal grove
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yea, earlier today

tight harness
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You just need to log out of the website and back in, then it'll see that you're an affiliate ๐Ÿ˜ƒ

eternal grove
#

Oh that worked. Thank you!

reef swallow
#

Congrats @eternal grove!

eternal grove
#

Thank you! ๐Ÿ˜„ This has been the best couple days ever

reef swallow
#

Coincidentally, I just got affiliate today as well! I'm trying to add a Cheer alert to my overlay, but two things won't save: 1) the removed video image of a bit rotating around, and 2) the default sound. I've already uploaded my own sound file and saved, logged out and back in, but can't get passed the default.

clever mango
#

Are you emulating events? Check your variation settings for cheer alerts. @reef swallow

viscid forge
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@reef swallow You have to press save on the bottom left on your overlay, after you change the sounds

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Else SE won't recognise your new stream sounds.

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But it also has "save" in the variations etc and sound settings.

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But you need to save it there and THEN you save the entire overlay before it works.

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Let us know if that works, please @reef swallow. I was struggling with that before as well and got it to work that way.

reef swallow
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Ohhh I had no idea about Variations! That must be it, thanks friends! โค

viscid forge
#

The current system doesn't automatically work with changes to sounds that you make in the sub menus, that's why you have to save it completely before it works (as that forces them to be recached iirc)

clever mango
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Yes, all events have variation settings and they are enabled by default

reef swallow
#

Interesting.. also, is there any way to get the default variations back? I messed with one and I kind of want the video back but I can't find it

tight harness
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Re-add the widget

viscid forge
#

You can always reload the standard settings by going to the Supertheme

tight harness
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Or that if it's a super theme, yep

viscid forge
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And load it into your overviews under a new name if you want to start fresh

reef swallow
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Thanks guys!

delicate prairie
#

So I'm on bot settings and it says users that are immune to this, like caps protection.
What happens if I don't want anyone being immune

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pls @ me if u guys have an answer!!!

clever mango
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@delicate prairie Don't set that or set it to broadcaster

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Scratch that.. the best you can do for caps protection is to set it to regulars.

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Regulars have to be manually added and is a higher level than subscribers

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So the only ones immune to caps protection would be people that you set to level 300, moderators, and you

delicate prairie
#

THANK U SO MUCH โค

eternal grove
#

@tight harness So the website has the place for subs, but the notifications still arent coming up

tight harness
#

New notifications or old ones?

eternal grove
#

both

open crag
#

guess I ain't getting my old username back, still havent heard from Twitch ๐Ÿ˜ฆ

tight harness
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The ones that have already happened probably won't show up

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๐Ÿ˜ฆ

open crag
#

@tight harness I seriously don't get it... It's been over the 6 months, filled out the form twice and still nada respons. At least an "No thats not possible" would be nice

tight harness
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Welp FeelsBadMan

open crag
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indeed ๐Ÿ˜ฆ

viscid forge
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That said.

#

I understand it sucks but assume that Twitch is busy and that such requests if not a partner, likely end up on the big heap.

eternal grove
#

So how do I get the subs to start showing up?

tight harness
#

If you squint really hard you may be able to see the heap from your house seanK

open crag
#

@viscid forge what I think thats the reason as well or properly twitch con getting ready.. But first time they sended an mail telling me to use the right form.. That mail wasn't an auto respons though, so one should think it would be possible..

tight harness
#

@eternal grove When you say notifications you mean alert box notifications? recent event notifications?

eternal grove
#

Both

#

I just got 2 subs and streamelements says 0 subs today

#

nothing in alert box or recent event

tight harness
#

And you definitely logged out of the site and logged back in? Because that's worked for everybody else who's tried it to my knowledge monkaS

eternal grove
#

Yeaa

#

relogged twice

open crag
#

cleared the cache as well ? @eternal grove ?

pine hemlock
#

sec

eternal grove
#

you mean on my browser?

tight harness
#

Yeah

open crag
#

yeah ๐Ÿ˜ƒ

tight harness
#

Ctrl + Shift + R

open crag
#

always first step of internet trouble shooting 101 ๐Ÿ˜› ๐Ÿ˜ƒ

eternal grove
#

didnt fix it :/

open crag
#

๐Ÿ˜ฆ aw

viscid forge
#

Mmm, but if it didn't register in SE

pine hemlock
#

disconnect

viscid forge
#

Then there's no point refreshing as it didn't register on the backend side of things.

pine hemlock
#

relog on our site

tight harness
#

He has twice already

#

That's the weird part ๐Ÿค”

pine hemlock
#

probably past us then

eternal grove
#

Relogged. disconnected streamelements and reconnected

#

still not working

pine hemlock
#

It's not going to show past subs

#

only new subs

#

from now on

clever mango
#

Past events are not going to show

weak parrot
#

ive been having a few issues with it showing follower and host alerts on stream and in the ground control app

clever mango
#

@weak parrot Have you checked all of your settings for the alertbox?

#

Including variation settings

weak parrot
#

yes multiple times and have sent test alerts wich seem to work when used but the yarent always showing up

clever mango
#

Are you streaming from PC or console?

weak parrot
#

pc

#

also the site keeps freezing up on me when trying to look at overlay

clever mango
#

Is it the alerts that are not showing or events in the activity feed?

weak parrot
#

wich i saw an announcement that , thats being fixed but it still seems an issue

#

the bot will say they followed in channel but no alert

#

and they dont always show on the ground control app

clever mango
#

You have seen a chat alert but that same alert doesn't show in ground control?

weak parrot
#

correct

#

host alerts arent showing up in either

clever mango
#

Is there an overlay loaded at all times when streaming?

#

In all scenes

weak parrot
#

meaning?

#

do i dactivate when not active you mean ?

clever mango
#

Are there ever times when you might be streaming without an overlay active?

weak parrot
#

oh no , every scene is from stream element

clever mango
#

For those events not showing in GC, are they showing in your activity feed on the site?

weak parrot
#

but i do have them set as disabled while inactive

clever mango
#

good

weak parrot
#

ill look rq

#

they didnt show in the activity feed either

clever mango
#

When was this?

weak parrot
#

about 4 hrs ago

#

before that oneoro .. a friend of mine hosted me , it never showed

#

is where the other followers came from

#

i know it doesnt show the host not going through .. but idk how to show that it didnt.. other than it didnt .. lol

clever mango
#

the chat alert went off in chat for the host but the event is not in the activity feed

weary mist
#

Hey Noir, what is your twitch name

weak parrot
#

the chat alert did not go off for the host , it did for the followers though

clever mango
#

@weary mist can look into this further

#

thanks

#

twitch beta WutFace

weak parrot
#

well it keeps switching it . i just opend my page lol

weary mist
#

Have you changed your name in the last month or two?

#

or password?

weak parrot
#

ive had the same name for 4 years

#

and no on the password change

weary mist
#

@weak parrot when your friend hosted you, was this a normal host, or an autohost

weak parrot
#

normal, she just got done streaming and raided me

weary mist
#

can I have you log out, and back into the SE site?

weak parrot
#

sure

#

done

#

i know im not a big streamer or anything so i appreciate taking the time to help me sort this, and maybe it will get right attention if it is an actual issue

pine hemlock
#

The thing is if you are having issues others may be as well

#

So we look into it

weak parrot
#

i really want to be able to do everything through stream elements and not have to use more bots etc

stuck hamlet
#

whats your friend's name?

weak parrot
#

ugh dumb beta site ..

stuck hamlet
#

its fine

#

got it

weak parrot
clever mango
#

StreamElements is here for every streamer. From biggest to smallest.

stuck hamlet
#

What overlay were you using when you got this host?

weak parrot
#

โค

stuck hamlet
#

do you know?

weak parrot
#

i am using the .. hots one

#

ill get right name

stuck hamlet
#

IN GAME ?

weak parrot
#

universe animated super theme

stuck hamlet
#

ye ye, named "IN GAME"

weak parrot
#

yes

stuck hamlet
#

When was this btw?

weak parrot
#

i use all of them but yes that would be my main screen

#

today

#

lol .. weird seeing the alerts go off and not me ...

#

had that one open

stuck hamlet
#

Alright well alerts are not coming through... it might of been a hiccup :/

#

Apoligies for that,i dont see anything wrong on your end.

weak parrot
#

its ok, just thought id ask about it

clever mango
#

It is Twitch Tuesday....

limber iris
#

Hi guys, I was reading that if you load your overlay from a single Browser Source it will reduce CPU usage. Can anyone tell me the differance in Elements and Labs on this part. Thank you...

weak parrot
#

right @clever mango ? lol

swift parcel
#

@limber iris yes and streamelements and stream labs are two very different companies

stuck hamlet
#

wat

frosty zealot
#

streamlabs only has an alertbox that they use in the browser source, then it relies on local sources (items saved on and needing to be accessed from your computer) @limber iris, Stream Elements puts your entire overlay into the browser source

weak parrot
#

^ wich is an amazing thing and makes things so much easier to stream

limber iris
#

Thank you guys! Guess it's time to switch... Seems Elements is better anyways. Thank you guys for the time... Can anyone point me the right way on how to do such that.

clever mango
#

One browser source containing all elements heh as opposed to 5-6 browser sources + locally run text labels for all data

#

We've got a youtube channel that can help you if you're just getting started

#

Check this channel's header โฌ†

#

And we're always here to help

frosty zealot
limber iris
#

Thanks agan! โค

weak parrot
#

the still fully customizable overlay part of it is great too , get a basic start and add anything you want

#

and ye thank you all again for looking into my issues. i will stop flooding this chat now =p

humble ether
#

why is your site so damn fucking slow today ?

clever mango
#

What is slow for you? What browser and version are you using?

#

^^^ Chrome Beta with hardware acceleration disabled

#

@humble ether

drifting steeple
#

I have noticed the site is rather speedy if I use Firefox. If I use Vivaldi (Beta), it seems to be sluggish, sometimes on page transition and sometimes on the exact same page, but CPU doesn't spike. That said, I have Hardware acceleration on.
Chrome (Stable) seems to have similar issues, but happens less often and its more barebones than Vivaldi.
Seems like some form of issue with Hardware acceleration and the site itself? Though OBS using chromium as well, overlay is practically fine.

#

Though since I never looked into it, I would guess Hardware acceleration is disabled in the OBS Browser sources.

clever mango
#

That would make sense since OBS does not window capture chrome or any other programs using H.A.

drifting steeple
#

makes sense.

humble ether
#

i dunno,, everything just wouldn't load,, giveaway pages and redeems

#

had a bad day and that was the last thing i needed XD

#

But its probably my end, sorry

abstract dome
#

i just accidentally turned off preview on obs how do i turn it back on lol

clever mango
#

Right click the preview area and enable

abstract dome
#

where is it on obs

#

i dont see preview

humble ether
#

"enable preview"

#

top one

abstract dome
#

i dont see

clever mango
abstract dome
#

oh ok lol

#

ty

twin spoke
#

Bot down for anyone else?

clever mango
stuck hamlet
#

nope, working in his chat

clever mango
frigid bluff
#

Is there anyway you guys can create an option for betting like you did giveaways? "Send confirmation when buying tickets via chat" Could there also be an option "Send confirmation when placing bet via chat

abstract dome
#

how do you turn on text to speech on cheers

#

@clever mango

clever mango
rotund flame
#

Just curious about a command variable; how does the ${random.pick} work?

clever mango
#

example: ${random.pick '1' '2' 'rare pepe'}

#

options are within each ' '

rotund flame
#

Ah okay, thank you

toxic parcel
#

Is there a way to make a poll within chat?

stuck hamlet
#

Nope

clever mango
#

Not natively, some use the contest feature to "poll"

silent ledge
#

If i may ask, What happend with streamlabs now, Its not supported anymore?

clever mango
#

StreamElements has contacted them to find out why they are restricting their users from accessing their own data (tips, alert settings, loyalty points) and to see if this can be resolved. They have not been cooperative to this point. Please contact them in regards to this new policy

silent ledge
#

Ahh understood thanks!

clever mango
#

Social media can work wonders ๐Ÿ˜ƒ

analog idol
#

Is there a way to make points not reset on a name change? Sync the two, because they're the same account?

clever mango
#

points are linked to name

#

The points would need to be added manually to the new name

analog idol
#

Ah, okay. Thanks for the info. Is that an API limitation?

clever mango
#

Not sure, but I can tell you there will be changes to this. Stay tuned

toxic parcel
#

Another ?:
Is there a way to make it a command like the one from nightbot so viewers can click a link and send out a customized tweet >>
$(tweet Come watch @someone while they play $(twitch $(channel) "{{game}} on Twitch! {{url}}"))

#

^That's from nightbot's command page

clever mango
#

I've seen people use clicktotweet.com links but it's not modular like that would be by including variables. Let me look into it as I like the idea.

toxic parcel
#

Sounds good

clever mango
#

can you give me the response to that command?

toxic parcel
#

Umm.. Not sure we had that set-up wayyyy back

clever mango
#

Ok, I'll do some research ๐Ÿ˜ƒ

toxic parcel
clever mango
#

yep, on it ๐Ÿ˜‰

toxic parcel
#

if that helps

clever mango
honest osprey
#

Hey I am subbed to a channel but streamelements isn't recognizing it?

stuck hamlet
#

I'm not sure what you mean?

honest osprey
#

I am subbed to a channel that offers streamelements, but it shows me as not being a sub in streamelements

#

althouhgh i am sub

stuck hamlet
#

What channel?

#

where do you see it not showing you as a sub?

honest osprey
#

BetonDrew

#

the button on the left that says subscribe

stuck hamlet
#

That will say it even if you are a sub

honest osprey
#

oh i see

#

thank you

clever mango
#

@toxic parcel Temporary solution until I come up with something better....

Command: !share (tweet message)
Response: https://twitter.com/intent/tweet?text=${pathescape ${1:}}

#

Example:

toxic parcel
#

Thank you โค

swift sky
#

Is there a moderator I can contact about a direct message I received?

stuck hamlet
#

Whats up @swift sky ?

swift sky
#

I sent you a dm @stuck hamlet ๐Ÿ˜ƒ

robust jolt
#

I recently got my twitch affiliation and I wanted to ask if that changes anything within streamelements? Are there exrta options availaible in Loyalty or any other settings?

clever mango
#

There are

#

Please log out and back in on the site

#

So that SE can begin receiving information regarding subs and cheers

robust jolt
#

Alright thank you @clever mango

edgy geyser
#

are the cheer/tip goals retroactively merged? meaning - if someone cheers but i have a tip goal, will that cheer coutner towards the goal?

#

and vice versa? (if i hvae a cheer goal, but someone tips 5$, will those 5$ still count towards that goal?)

clever mango
#

They are not merged

#

And also within the overlay editor with the DATA tab

edgy geyser
#

yeah i saw the data sets in session - unfortunate that there not merged data, is that just a clear cut of the two goal types? or a dozy due to api?

#

clear cut decision to keep them seperate* sorry long day

#

lol

clever mango
#

It is at this time

edgy geyser
#

mm interesting, will definately check ou the idea board to see if anyones posed a option to merge the data, and if not. post it myself ^_^

clever mango
next spruce
#

what do you actually type in the search bar for "lookup store redemptions"? I put in usernames, redempetions and nothing happens?

clever mango
#

It's a known bug and will be fixed as soon as possible @next spruce

#

Sorry about that

ornate hearth
#

Is there a way to have the chat widget load top to bottom rather than bottom to top?

pine hemlock
#

I posted your suggestion in there

#

because I agree with you

ornate hearth
#

๐Ÿ˜ƒ thanks

inland void
#

does anyone have the default bits sound for the overlay? i accidentally changed mine and i want to grab the actual sound file for it. im not sure where to get the sound

terse phoenix
#

Hey everyone! I'm just now getting the hang of using Stream Elements overlays, and I really really like the donation goal bar, but it's not updating with the tips I receive. My dashboard is showing the tips, but they don't appear in my "data." According to that, I haven't gotten a tip in a LOOOOOONG time.

clever mango
#

@inland void Check the pinned messages in this channel. I posted a file that contains those sounds

low beacon
#

hey terra i have a question

inland void
#

thank you so much! @clever mango

low beacon
#

actually nvm i figured it out

low beacon
#

if i want to manually add a user level to be mod only on a command, would it be !commands add !<name> -level 500 <response> ?

misty wagon
#

!level username 500 (300 for regular)

terse phoenix
#

Does anyone have any ideas why my goal bar data is not updating for tips that are showing on my dashboard?

pine hemlock
#

!command options !commandname - level 500 @low beacon

#

You have to add the command first then use that command to change it

#

@terse phoenix can you try logging out and back in the site and see if it updates correctly on the next donation?

#

You can manually edit the goal data under activity feed, widget data, goals tab for the moment

terse phoenix
#

Yes, but manually changing it anytime I get a donation takes away from the convenience of it. And since I don't get donations very often, I'm just going to switch back to Stream Labs. Theirs works.

low beacon
#

ahh gotcha thanks loves ๐Ÿ˜ƒ

terse phoenix
#

The one on Stream Elements is fancier, and would be nice, but not if it won't update.

stuck hamlet
#

@terse phoenix Are the tips even showing up on the dashboard?

terse phoenix
#

Yes, that's why I mentioned that fact twice

stuck hamlet
#

Have you tried removing the widget and re-adding it?

terse phoenix
#

yes

#

don't worry about it. I'm not. Forget it

#

good night everyon

pine hemlock
stuck hamlet
#

Well you're the first to have this issue

#

im using the tip bar and it's working flawlessly

#

So it leads me to believe it's user side and not service side

toxic yarrow
#

So my new subscribers are not registering on my channel and are not showing up in my activity log...any help?

pine hemlock
#

@toxic yarrow did you just get affiliate/partner recently

toxic yarrow
#

yes today. It shows up on my SE page but not in the actual activity log

pine hemlock
#

You need to log out and back in on the site in order for it to start registering cheers/subs for your account

#

Ones prior to doing this wont show up

toxic yarrow
#

ok

#

thank you

#

well taht is unfortunate

pine hemlock
#

yeah sorry. theres no way currently for us to register your events unless your data gets refreshed by logging out and back in once you're granted a sub button

toxic yarrow
#

its ok

#

๐Ÿ˜ƒ thank you for your help

molten mango
#

i cant figure out why my latest sub isnt appearing on my dashboard (first sub if that helps)

pine hemlock
#

If you recently got affiliate and were using our system prior to being an affiliate you have to logout and log back in to the site for it to start registering subs/cheers

#

data prior this doesnt get shown

molten mango
#

Is there anyway to import it? Iโ€™ve logged out and back in

stuck hamlet
#

There is no wat ro import subs.

#

and set it

#

@molten mango

molten mango
#

@stuck hamlet Iโ€™ll give it a try in the morning and report back!

hardy storm
#

Hey ppl.. is there a way to single out sibs? Like make a custom command for them.. a SFX of their choice.. or something similar, like in store etc..

cold merlin
#

Yup

#

U just need ti change in commands that only subs can use it

hardy storm
#

Ok but can i make it pr person or is it just all subs?

mental bramble
#

Hello, i have song request but it only allows mods to use it, how can i change that?

#

It says controlled by module settings, i go to modules and there is no where to change it

pine hemlock
#

Change minimum user level to everyone

hoary crystal
#

Hey guys I was just wondering if you expect to get overlay support in the video player on twitch? Like streamlabs

#

And are anyone else having issues with song request not working in the Ground Control App?

pine hemlock
#

We're working on extensions yes. What's wrong with your song requests?

hoary crystal
pine hemlock
#

I'm not on my pc but, do you have song requests enabled in the app?

#

I think there's a setting for that

hoary crystal
#

Yes it's turned on. I can manually add songs to the queue. But requests from the chat doesn't get registered

weary mist
#

@hoary crystal if that happens, restarting the app, and the songs should show up. It is something on the bug board for fixing

terse canyon
#

everything's breaking on me

#

can I get some voice chat support while i'm on stream so we cna troubleshoot this please?

#

@tight harness ? halp?

tight harness
#

Scalper's got you ๐Ÿ˜ƒ you're in capable hands HandsUp

terse canyon
#

โค

upper steeple
#

question on the current song widget does it only show the current song request or will it also show the backup playlist?

silk patrol
#

@upper steeple it won't show the backup playlist, this is due to youtube api limitations

upper steeple
#

gotcha

#

ty

cinder ibex
#

Oh! I got a question ๐Ÿ˜„
How can I prevent that autohosts show up as an alert, so I only see the live hosts?

silk patrol
tight harness
#

We think it's possible, I'm hoping for that one too ๐Ÿ˜„

upper steeple
#

i just realized that when you preview the pink starfield super theme and then use it, it doesn't have the now playing widget on it or the icon that it shows in the preview.

#

that ist he preview picture

silk patrol
#

Yeah someone already pointed it out. If you want the icon, Kireaki can send it to you

upper steeple
#

yes please in need of it

silk patrol
#

@ripe herald Can you please send the "now playing" icon to that nice lady? ๐Ÿ˜ƒ

upper steeple
ripe herald
#

โ˜บ

silk patrol
#

What a lovely person she is โค

upper steeple
#

@ripe herald lordflLove

ripe herald
#

โ™ฅ

upper steeple
#

I have queued 4 songs and it is stil playing the backup playlist even though it says its playing the first queued song on my chat

#

this is on groudn control

#

does it matter if i'm live or not cause it worked when i tried to queue a song before while offline. i just restarted ground control and it is playing the songs now

tight harness
#

You probably just need to restart the app, we're aware of a bug where it's not automatically adding the requested songs into the queue

upper steeple
#

ah i see

#

okay just making sure i didn't do something wrong

tight harness
#

Nope ๐Ÿ˜ƒ

upper steeple
grand gale
#

Is there a way to reduce the size of an image in the Overlay Editor? I'm specifically trying to reduce the size of the cheer images.

serene granite
#

what are cheer images exactly?

grand gale
#

For the bits and things like that

tight harness
#

You mean the tokens that fall into the cup?

grand gale
#

Not exactly

#

these images

#

for the cheer alerts

tight harness
#

Ahh I see what you mean, if you uploaded your own images/gifs you'd be able to appropriately size them however you want before uploading them but seeing as you're using the default ones already on our servers they come with the size you see them at

serene granite
#

they do resize automatically as you resize the alertbox widget though

tight harness
#

Yep, you'd probably have to play with the text size to make sure it's alright if you're wanting to shrink it down

grand gale
#

Ah I see, thank you for the help!

upper steeple
#

i have song requests enabled via chat but when I put !commands to get a list of commands its not in the list

tight harness
#

It's there for me ๐Ÿค”

upper steeple
#

its not showing for me

tight harness
#

Nope, I see it on my own command list, but not in yours

upper steeple
#

shouldn't it be showing though?

tight harness
#

Yep

upper steeple
#

T_T

tight harness
#

On another note I just saw that you use Loots ๐Ÿ˜„ that's cool!

#

I'm one of their Mods ๐Ÿ˜ƒ

upper steeple
#

yes i have for some time now

tight harness
#

I also run the Loots twitch team for users of Loots ๐Ÿ˜„

upper steeple
#

is there a way to get the song request command to show in the command list for people?

tight harness
#

Okay so I just disabled song requesta and the command disappeared from my command list

#

Re-enabled it and poof it's back there

upper steeple
#

hmm

#

let me try

tight harness
#

Needed to refresh ofc

upper steeple
#

still not showing in my command list from the link, it show mod commands being !play !pause !volume but no !sr command or !songrequest command in the everyoen commands

tight harness
#

Have you checked not only in your commands list but also on the song request page that both are enabled?

upper steeple
#

i can't enabled it on my commands list, it is grayed out says it is controlled by the module

tight harness
#

Good point ๐Ÿ˜„

opaque night
#

Hey, I have a question ๐Ÿ˜ƒ

upper steeple
opaque night
#

Is there a setting for songrequests so only followers can request? Am I not seeing it?

upper steeple
#

@tight harness butt weird that the paid song promoting isn't enabled but when i go to the songrequest public page it shows this

#

@opaque night from what I see, i don't think so. I know you can make the songs cost currency to request and or donate a certain amountt to request a song thats all I see

tight harness
#

@opaque night It can be set to regulars but not followers currently

#

@upper steeple May need to be looked into further, just weird that I can't seem to replicate it unless I disable song requests

upper steeple
#

@tight harness any reason it says paid song promoting when i dont' even have it enabled ?

tight harness
#

Not that I know of, never seen it do that before

upper steeple
#

_<

#

I saw a @weary mist typiing

tight harness
#

Me too, there I was hoping he'd be able to shine some light on the issue for us seanK

weary mist
#

Lies

upper steeple
#

Almighty Scalper show us the way in these dark times lol

weary mist
#

Lol

tight harness
weary mist
#

Give me a minute, boarding a train, and then I'll look

upper steeple
#

oki

tight harness
#

Hopefully there's no tunnels, they don't allow him to shine any light for us seanK

upper steeple
#

haha indeed

weary mist
#

Lol, I'm under Chicago right now Kappa

upper steeple
#

Now Scalper you know not to go under maps that is considered hacking

tight harness
#

I know a person who calls himself Chicago, I don't know what's worse seanK

upper steeple
#

๐Ÿ˜†

opaque night
#

@tight harness Where exactly do I set it to regulars?

tight harness
#

User Magement > Regulars

#

It's on the dashboard page on the left

#

And then you add them via their names on Twitch

weary mist
#

Hmmm, all the settings seem correct, though it isn't showing up on the list. I tried disabling and re-enabling too. Does the command work? @upper steeple

opaque night
#

Thanks a lot! Have a good day ๐Ÿ˜ƒ

tight harness
upper steeple
#

@weary mist yes the command works in chat

tight harness
#

Shows fine on my own list though ๐Ÿค”

weary mist
#

@tight harness yeah, that is what I checked. I don't know why it isn't showing up, that is a new one

tight harness
#

If I disable song requests it disappears, if I re-enable it it appears, but for LordFluffyButt it's never there seanWow

upper steeple
#

๐Ÿ˜ฑ

tight harness
#

Phantom command seanK that's what we'll call it, very halloween-themed seanK

upper steeple
#

@weary mist any idea why the paid promoting is showing on the public page when i don't have it enabled?

weary mist
#

Try logging out, clear your browser cache, and log back in. Just for shiggles. It shouldn't show the paid thing on your tip page since it is disabled

upper steeple
#

@weary mist no its on the songrequest public page, never checked the tip page

#

doesn't show on the tip page, just checked

weary mist
#

Ok. Can you send me the page you are talking about, I'm too exhausted to figure it out, lol

upper steeple
#

see its turned off

weary mist
#

Such weird issues you are having

upper steeple
weary mist
#

I'll put in a ticket for it, I can't think of any reason why it's being weird

upper steeple
#

okie thank you

lament blade
#

How can you do contests without going to the stream elements page

#

Is there some sort of command I can do ^

serene granite
#

you can only start a contest from the web dashboard

lament blade
#

Damn

serene granite
#

might be a feature worth considering to add to Ground Control

lament blade
#

I wanted to let a mod do the contests for me

upper steeple
#

i just tried to see if someone would get timed out from putting a link in my chat since I have song requests turned on. It doesn't time out the song requests which is good, but it no longer times out regular things that get mistaken for links like d.va and other things.

#

I have link protection to only exclude subs but itt still didn't time the person out that i had test it

serene granite
#

@lament blade you'll be able to do that soon by giving the moderator access to your channel as an editor

lament blade
#

Ohh

#

Ok

#

Thanks for your help

upper steeple
#

just had someone that hardly comes to my stream put d.va in the chat and they got timed out. so I'm assuming it works still, maybe it was just a fluke

static nymph
#

Anyone who can help

#

@here

#

How can I stream a game on YouTube using andoid device with overlays without using a PC

tight harness
#

We don't support Youtube Gaming yet

static nymph
#

But how can I get overlays

gaunt light
#

Well i tried the !play

#

And when i do it it says Start playing right now

#

but it doesn't play anything ( keep in mind , not the ground control or the web browser song request is open in my streaming computer ) is it relevent?

#

Only way for me is either having the Ground control + Audio Router , or Web Browser Songrequest tab + Audio Router , isn't there a way to do it without me having to divert resource to any other application ? like that it will be coming from the "Cloud"

#

So far guys I'm really Happy with stream elements ! the only thing i have problem with , is the Song request and Ground control they are using too much of my Networks and causeing my stream to issue lags and delays ( might be due to my network ) but when using other bots i don't feel the issues

#

@silk patrol

upper steeple
tight harness
#

@gaunt light You have to have either the web page or Ground Control open for the music to be played from either of these, without either of these open there is no source of the music for it to capture

#

So yes, that is very relevant ๐Ÿ˜ƒ

silk patrol
#

@gaunt light The sound can't come from nowhere. you have to have something playing the music on your PC

gaunt light
#

@silk patrol I get you , since your Ground control take too much network i will ahve to use a bot ๐Ÿ˜ฆ

silk patrol
#

@gaunt light Streaming uses the upload part of your connection, playing a video uses the download part of your connection

gaunt light
#

@silk patrol The fact is that when i use one of those , my stream lags.

silk patrol
#

you can also use plug.dj if you want

gaunt light
#

whats that?

silk patrol
#

people won't be able to request song, but they can become the dj for one song

gaunt light
#

what do u mean become the dj?

tight harness
#

Become the person choosing the music

silk patrol
#

that's a music broadcasting website, you can create a room, and then people can come and choose one song, then the next person choose one song, etc

tight harness
#

Like pass the parcel, but with songs 4Head

gaunt light
#

ok , i think up till ground controll will work correctly i will be adding a music bot , but the rest will be elements!

tight harness
#

Works correctly for me

gaunt light
#

well the api thing about sr and names without links.

tight harness
#

Ahh okay, so you meant that, without that it still works correctly, I thought you were under the impression it was broken for a moment

crude marsh
#

I am having a bit of trouble with the Alerts module, the image for my sub alert will not work, just keeps showing the default dancing shark image, but the rest of my alerts it shows my uploaded images fine, even tried to use one of my images from my other alerts that is working in sub alert, and still only shows the shark

silk patrol
#

@crude marsh check the variations. a lot of people forget to change them

crude marsh
#

Ya, that was it, apparently it has a default variation, so deleted it, good to go now, thx for the help โค

silk patrol
#

yeah the default alertbox has a default variation for resubs.

tight harness
#

Easy to forget ๐Ÿ˜ƒ

crude marsh
#

I am still learning everything lol

silk patrol
#

soon, you'll be an expert ๐Ÿ˜ƒ

crude marsh
#

๐Ÿ˜„

tight harness
#

Reminds me of The Hobbit ๐Ÿ˜„ "Am I a what?" "He said he's an expert!" LUL

crude marsh
#

might see me again in a few, about to add the bit cup LUL

tight harness
#

Good luck ๐Ÿคž

onyx grove
#

ALUCARD!?

#

Didn't think I'd see you here

silk patrol
#

โค

tight harness
#

Reunion HandsUp

onyx grove
#

Anyways, I need some help. I often get a very stuttery effect from streamelements. And it didn't use to stutter. I DO have a bad processor, but as I said, it didn't stutter earlier

silk patrol
#

@onyx grove were you using a supertheme?

onyx grove
#

A supertheme?

silk patrol
#

an animated one

onyx grove
#

If scrolling text and doesn't count then no

silk patrol
#

that's weird then

onyx grove
#

I can send a clip

#

I saved a clip from stream where it cuts off

silk patrol
#

send it to me via dm

onyx grove
#

So, the most recent follower is SE, the chat box is SE and follower count is SE

heady seal
tight harness
#

@heady seal What's the first thing you want to ask about?

heady seal
#

im trying to get the streamelements bot to post messages in my chat something allong the lines of reminding people to follow and enter for a chance at a giveaway

#

but i cant figure out setting a custom message

onyx grove
#

Got any idea

tight harness
#

Alright, so that's Timers on the left of the dashboard

onyx grove
#

@silk patrol ?

#

Or should I send it to @tight harness

tight harness
#

Good question seanK

heady seal
#

so under new timer i dont want it to be activated by chat i just want it to go off like 5 minutes or so

tight harness
#

Yep, that's what Timers is for

#

Timed messages

heady seal
#

whats the chat line setting for?

tight harness
#

Basically stops it from spamming by setting a minimum lines of chat to be sent by chatters before it'll trigger

heady seal
#

so i can just set that to 0 and it will go off every 5 minutes or whatever i set it to?>?

upper steeple
#

what determines a super mod over a mod? I just looked in my user management and I never set anyone as anything and it already has people as super mods and mods.

tight harness
#

Yes

#

@upper steeple People you know?

upper steeple
#

@tight harness yes they are all mods in my chat but some are super mods and others are just mods in the user management which I have never touched

heady seal
#

ok so interval online set to 5 minutes means it will post every 5 minutes? and offline it will still post if thats activated?

tight harness
#

@heady seal Yes, online means when you're online and offline means when you're offline

upper steeple
#

@tight harness then how are all my mods listed T_T? and they have different levels, how are those determined cause I didn't do it

silk patrol
#

@tight harness I think we automagically add twitch mods to the mod list on SE

tight harness
#

But how would it know to set some people as mod and some as super mod? ๐Ÿ˜›

silk patrol
#

that super mod thing is weird, I have to admit

upper steeple
#

that is what i want to know how it set some as super mod and others as mod

#

makes no sense in my tiny brain

pine hemlock
#

It sets people as mod by default if they're a mod in your channel

#

I dont think its supposed to set a supermod

tight harness
#

So it half makes sense ๐Ÿ˜„

pine hemlock
#

I'll bring it up to the memes

#

something might be wrong then

upper steeple
#

Under the bot settings on song requests where it has a drop down menu for "user levels the limits don't apply to" you can only choose one level or does it mean the level you choose and anything above that level is exempt?

tight harness
#

Yes, it's setting the minimum level

upper steeple
#

okie thank you

heady seal
#

ok one more question

upper steeple
#

Has the idea been brought up for moderation on song requests?

#

so someone can check the song out first before it is played cause there are those people that put troll songs and such

heady seal
#

for one

#

is my custom stuff setup on streamlabs going to still work now that im on stream elements?

tight harness
#

@upper steeple I'd imagine that's included with dashboard access

west gull
#

I have a quick question, but is there a way to set it so that my alerts and stuff can snap to the side of the preview? they sanp to eachother, but I can just slide them off with no issue

tight harness
#

@heady seal I'm not sure I understand what you mean, our service is completely separate from Streamlabs, our features communicate with our other features, there's no communication between their features and ours if that's what you mean

upper steeple
#

@tight harness no it automatically puts the song that is requested into the queue. Would be nice if itt was like tip moderation, where you have to hit a button before it is put into the queue.

#

a mod or someone can go through separately and play the requested song to make sure its okay before it gets put into queue

tight harness
#

@west gull There's a grid button (I personally think it looks like a waffle), try clicking that

upper steeple
#

@tight harness could be called a cog wheel too ^_^

heady seal
#

ok also this thing says on my profile that rewards 5 points every 10 minutes is that points for me or points im giving away?

tight harness
#

@upper steeple Pretty sure that's been discussed before

heady seal
#

how do i already ahve 45 points?

tight harness
#

45 points in what?

heady seal
#

stream elements profile

upper steeple
#

@tight harness i'l have to see if its in the idea thing yet or not

west gull
#

still doesn't snap to the edges of the preview, pther than some mysterious point slightly to the top left of it

pine hemlock
tight harness
#

@west gull Try clicking the - icon by the grid icon to zoom out, you may be too zoomed in

upper steeple
#

@pine hemlock yeah kind of sounds about right

west gull
#

I have it as far out as it will go, it still just seems to slide off with out the ability to stop at the edge

tight harness
#

Hmm ๐Ÿค”

#

I know you can use the arrow keys to move something that's selected too

#

Pixel by pixel

heady seal
#

now it says i have 50 points

#

what are these points for?

open crag
#

when you build up your store, people can redeem these points or activate commands you set up ๐Ÿ˜ƒ etc

tight harness
#

Stream currency, spent on minigames, song requests, contests, giveaways etc

#

Ahh yeah, and store ๐Ÿ˜„

open crag
heady seal
#

but it says i reward 5 points every 10 minutes?

open crag
#

yes as default

heady seal
#

is that to me or to everyone in my channel

open crag
#

you can change that

west gull
#

so, with arrow keys it looks like it snaps to the edge, but if I use my mouse it just slides away

open crag
#

everybody that joins your twitch chat ๐Ÿ˜ƒ

tight harness
#

You should really look through the different features on the dashboard @heady seal it'll give you a good understanding of what we offer

open crag
#

@west gull have you disabled the snap setting ?

west gull
#

Snap IS enabled, it still doesnt snap

open crag
#

odd

#

anyway I'm bbl, making rest of dinner

heady seal
#

so i found setting points up for stuff but what i wanna know is when people get points do they get taken from me?

#

or do i still keep getting points too?

tight harness
#

No they don't get taken from you

heady seal
#

ok

tight harness
#

The bot gives them points

silk patrol
#

@upper steeple with dashboard access, supermods will be able to see your queue, they can then copy the name of the song, listen to it on their own, and choose to remove it from the queue. that's not perfect, but at least i'll do the trick

heady seal
#

thats what i was confused on

tight harness
#

From an infinite stash of points

uncut scroll
#

please , someone can help me with the tip goal ?

#

how did i reset the goal ?

silk patrol
uncut scroll
#

Thankyou man โค

final haven
#

Having some trouble with StreamElements this morning! I just received my subscriber button on Twitch and my subscribers aren't syncing to my SE account. It seems that my follows are syncing fine, and my donations were syncing last night. My subs ARE syncing to StreamLabs. Is this some kind of problem with SE and SL not playing well together? I should note that I didn't set either up, a friend helped me with both!

#

I much prefer StreamElements, because I can use a mobile overlay. I'm a mobile only IRL streamer.

clever mango
#

Your twitch token needs to be refreshed. Log out/in on SE site

#

Keep in mind that this will fix your new events coming in only

#

There's nothing to do for the old events

#

Your counts will update the next time you go live

final haven
#

Okay, I just did. I'm not sure it's showing accurate info, still, as it's showing that I have $22 in donations today, which I do not have.

tight harness
#

๐Ÿค”

#

Did you import any donations recently?

final haven
#

I'm not sure. My donations come through SE, so I've never had to import them

tight harness
#

Not that then ๐Ÿ˜„

final haven
#

My followers today count and tips today count are both very inaccurate, and the subs are not showing. Aside from that, all accurate info!

#

The most recent followers match up to streamlabs and the donations are all spot on(though, like I said, they come directly through SE)

tight harness
#

Is this since you relogged?

final haven
#

@tight harness Yes

tight harness
#

I don't recall anybody else reporting this after relogging ๐Ÿค”

final haven
#

It is odd. If I'm remembering correctly, it showed the same followers and tips last night. I got $37 in donations last night, but it's been showing $22 since 9:30pm

crude marsh
#

quick question, is there a variable that can be used in a command to show the last game played by a streamer you are doing a shoutout for?

tight harness
#

Yes, i'll get it for you, one moment ๐Ÿ˜ƒ

#

$(game $(1))

crude marsh
#

Thx ๐Ÿ˜„

tight harness
#

So you could use it like Check out $(1), they were last playing $(game $(1)) - twitch.tv/$(1)! for example ๐Ÿ˜ƒ

crude marsh
#

Yes, thats exactly what I wanted ๐Ÿ˜ƒ

spare sedge
#

Hey i am trying to setup an All in one overlay but i dont seem to get it working , i have watched the video how to do it but still wont work for.

tight harness
#

Is there a certain part which you can't seem to get working?

spare sedge
#

the overlay just wont show

#

when i copy the link into OBS

tight harness
#

In OBS?

#

Did you set the resolution of the browser source to your screen's resolution?

spare sedge
#

yes

tight harness
#

Did you add any images or text to your overlay?

spare sedge
#

nope

tight harness
#

So there's nothing to see until an event happens, correct?

spare sedge
#

like a follow / donation?

#

etc?

tight harness
#

Yes

spare sedge
#

ahh that makes sense, it doesnt include camera locations and chat box and etc like the super themes

tight harness
#

Yes, so if there's nothing to the overlay in terms of images, videos, text etc then it's blank until something triggers like alert box, kappagen etc

#

Whatever you added

#

If you put the hype cup in you'd see that

spare sedge
#

Now i understand

tight harness
#

Awesome ๐Ÿ˜ƒ glad I could explain it

spare sedge
#

Thank you ๐Ÿ˜ƒ

#

need to test an event to see what happens