helpdesk-twitch

[terse canyon]

i'm kinda picky with that kinda stuff.

[marsh geode]

Question: When the Roulette module is enabled and a viewer has absolutely no points, a generic message of "you dont have any emotes to roulette FeelsBadMan" is the reply. Does anyone know how I can customize this?

[clever mango]

There is no customization of the message currently

[marsh geode]

@clever mango Can I then disable it?

Not the roulette module but the response.

[pine hemlock]

Nope

[marsh geode]

Hmmmmm... weird that a customization wasn't thought of for this.

[pine hemlock]

There's customization for win/loss etc but not that. Generally i dont think there's customization for a failure message tho

[marsh geode]

I changed the !roulette command to !gamble and so having the word roulette in this response throws me off. Plus I don't like the FeelsBadMan emote in there either.

Oh well. 😃 Something to think about.

[pine hemlock]

We'll pass it on

Sorry for now though

[marsh geode]

While I have some of you here to help, anyone know the payout for the Slots Module?

No worries @pine hemlock

[clever mango]

The slider increases the payout if you manage to win
Less than 100 on the slider means people will not win money over time using the slot machine. 80-100 is a good range
less emotes = higher win chance
5 emotes = 4%, 4 emotes = 6%, 3 = 11%
actual formula : n / n^3
n = number of emotes

[marsh geode]

The Slots Module seems to always make everyone lose, even though I raised the winning probability.

[hexed herald]

so i've logged in to streamelements like 5 times today. I also got an email saying I haven't logged in for a long time. Anyone else experience this?

[pine hemlock]

@hexed herald I think we might be having issues with emails currently, someone higher than support will have to look into it

You're not the first person today to say something

[hexed herald]

ok, no worries

[pine hemlock]

@serene granite (cough)

👀

[stuck hamlet]

Oh yea, I've got multiple emails ;-; it's an issue.

[analog idol]

Where do I change the amount of loyalty points earned from a cheer? The stream store tutorial video showed it was possible, but my "loyalty settings" page doesn't have a box for it

[stuck hamlet]

Are you an affiliate?

[analog idol]

Oh

I didn't know that was a prerequisite lol

[stuck hamlet]

You cannot earn cheers without being an affiliate or partner on twitch.

So the option isn't available for non-affiliates/partners

[analog idol]

Well I feel silly now. Did all the work setting it up, because apparently every single streamer I watch is at least an affiliate 😛

Whoops

[stuck hamlet]

@analog idol you can become an affiliate super easily! Just keep streaming. + all the setting up is still useful 😃

[analog idol]

Yeah just gotta click "hide" on my hypecup, and even maybe not because follows would still stay nice! I just looked up the affiliate program because I've never heard of it before, and it definitely is pretty easy.

[terse canyon]

I'll tell you guys this, I've been on twitch for like ~5 years, since the late JTV days. It wasn't until the affiliate program that I really felt part of the community as a streamer. 😃

Stream because you like doing it. Have fun first! ❤

[frail iris]

can we get a better way to resize objects in the themes... we can change to a custom resolution but you cant resize the frames to fit beacause of how its made

you try to resize and it just moves the image off the visible frame and gives you dead space

so lets say on the pubg theme i will never be able to get the middle frame sized onto my healthbar beacuse of this

[terse canyon]

what are you trying to resize?

[stuck hamlet]

The middle frame is suppose to fit perfectly.

Yea what are you trying to resize? Cause you can resize everything

You just can't stretch things

[frail iris]

...

[terse canyon]

which is valid

[frail iris]

well then you cant resize

[stuck hamlet]

Stretch =|= resize

Can you show me what you mean?

With a picture

What's not fitting

[terse canyon]

Streching is making an image completely fill a space that is not of the same ratio as the original image. Resizing is part of that yes, but stretching changes the way the image looks.

[narrow terrace]

question, does the stream need to be active for it to register re-subs? I had someone resub when I was offline, it didn't register in the bot.

[terse canyon]

you mean for the cup?

[frail iris]

pubg seems to be down it wont open

[terse canyon]

The game won't open or you can't connect to the servers?

[frail iris]

it opens but cant get into a game so i can screen cap and show

[terse canyon]

ah, yeh that's prob the servers.

you tried them all?

[frail iris]

wont even get to that point just says loading in the top left

[terse canyon]

your game's bugged. Tried restarting the game a few times?

Also, what region are you in?

[stuck hamlet]

Yea their servers were down for maintenance

And then they said they had a bug

[narrow terrace]

not for the cup, just for the reporting

[stuck hamlet]

So another hour apparently

Just for the reporting? You mean activity feed?

[terse canyon]

Ah @narrow terrace no then. Ground Control showed an offline sub of mine that happened tonight

[stuck hamlet]

If it's not on your activity feed, that would be an issue.

By chance, was it a prime sub?

[terse canyon]

game's fine. in a PUBG match right now

NA server

[frail iris]

ill make an example with hots

[stuck hamlet]

🤔

Try restarting steam then

[terse canyon]

restarting the game would be just as good, if not, it's a NAT issue. restart pc

[frail iris]

ugh also how do you shut off snapping

[clever mango]

Click the grid icon at the top right of the editor

[terse canyon]

not sure on that. it helps me 😃

okay do that XD

❤ the community

[frail iris]

tried to do it fast

but again if you notice the spell bar..

[night wren]

I found out where the deepbot api secret is to import and it says the code is wrong

[terse canyon]

@frail iris so what are you trying to change?

[frail iris]

make the spell bar fit

[terse canyon]

spell bar?

sorry, I don't play the game

[frail iris]

see the spells in the bottom

center

[terse canyon]

OH

umm

[frail iris]

it fits on only one side

[unique ore]

@stuck hamlet @analog idol I was able to configure cheer bonus and I'm not affiliate. O.o

[terse canyon]

you can configure everything, but whence you have twitch affiliate you'll be able to see the cheers

people can't cheer in your chat until then

[unique ore]

I was scrolling through, he was saying he didn't even have the option to change lp values on streamelements .

I know twitch end you can't even get cheers until then

[analog idol]

Hmm that's weird. They're just straight up not listed in the customization options for me.

[frail iris]

but yea like is said thats part of resizing so no you cant resize

[terse canyon]

lemme open my CS:GO overlay, one sec

on the bottom, do you see this row?

[frail iris]

if youre talking to me yes.. but that wont change anything just make the square the image is in smaller

[terse canyon]

or wider/taller

you can change width

[frail iris]

yes but as i said... the empty space not the image

the frame gets bigger

ive tried that was my first thought thinking it was like photoshop

[terse canyon]

screencap your dash before and after you make this change.

[edgy kindle]

@frail iris Try to keep the overlay links out please

[terse canyon]

I asked for screencaps so I can try and help. is that not allowed?

[edgy kindle]

@terse canyon Screencaps are fine but sharing of the overlay codes is not

[frail iris]

yea they worried youll use my overlay

lol

[terse canyon]

not sure if that was rude or not. ... im super tired anyhow XD

[frail iris]

not like you can make any changes with just the link but its whatever

[edgy kindle]

Not trying to be rude; but anyone could have done something with the api token in his url

[terse canyon]

@frail iris it looks like there's two layers to what you're moving. Just like the webcam, but you've hidden one of the webcam images.

[edgy kindle]

@terse canyon @frail iris If you need to send him the cap over dm

[frail iris]

what im moving is the center bar

[terse canyon]

I don't see a key.

[frail iris]

the webcam overlay is 4:3 and 16:9 neither which ive messed with yet

[terse canyon]

I'd rather not even do it in DMs if we can't do it in here for legit security reasons. I don't want to give any opening for issues that can arise from that

Which overlay is this? i'll create a new one to try and help

[frail iris]

this one is the hots overlay

[terse canyon]

Keep in mind, i'm not SE staff, but i'm very familiar with the system and specifically what you're trying to do. 😃

[frail iris]

but unless youre on 21:9 2560x1080 youre not going to have my issue

[terse canyon]

one sec

which HOTS is it?

animated or not animated?

[frail iris]

universe animated super

[urple

[terse canyon]

both are purple

[frail iris]

just typing what it says

[terse canyon]

there's Universe Animated Super Theme and Universe Super Theme ... these are the only two I see for HOTS

[frail iris]

animated

can be anything though

[shut zinc]

Does anyone know how to copy text from one overlay to another without recreating it?

[frail iris]

doesnt even have to be this theme like i said i first noticed it on the pubg one

[terse canyon]

Well I want to do it with the same one you've shown me.

@shut zinc I haven't seen any feature in SE to do that. Sorry.

Doesn't mean it doesnt' exist, but I don't think so.

@frail iris which scene overlay is this for?

in-game one?

[shut zinc]

@terse canyon Bummer

[terse canyon]

yeh. This is why I don't do all the overlay stuff. just not worth imo.

@frail iris is your obs browser source 2560x1080 ?

[frail iris]

yes

[terse canyon]

and the stream resolution is this as well?

[frail iris]

yes

[terse canyon]

and you created the overlay with the one from the theme gallery?

[frail iris]

yes

[stuck hamlet]

What's the issue?

[frail iris]

resizing isnt a thing

[terse canyon]

Okay, that overlay (and I believe all of them) are 1920x1080. This would be the source of your issues. You can resize everything to however you want, but with an off-ratio overlay this can happen.

@stuck hamlet
Did you see the info about all the resolutions (overlay, stream, obs source)

[frail iris]

its not off ratio its just not 16:9

[unique ore]

Don't theme gallery overlays default 1920x1080?

Nvm

[frail iris]

and if resizing was a thing you could fix the issue easy

[terse canyon]

umm... that does mean off-ratio. 1920x1080 is not the same ratio as 2560x1080.

[stuck hamlet]

Whaaaaat is the issue

[terse canyon]

one sec, i'll fix his screenshot

[frail iris]

cant see it as well but the health bar doesnt fit

[terse canyon]

the overlay doesn't fit the HOTS spells bar

[frail iris]

or any game

[stuck hamlet]

Do be a flavour, Right Click > Filters > Chroma Key > Lower everything > lower opacity to like 30%

[frail iris]

ammo and wepon wont fit in the hole

[terse canyon]

This would be the same issue. Every pixel of the overlay won't match the same space in your stream resolution.

[stuck hamlet]

If nothing fits, that means that there is a new UI desgin to PUBG, and this was made before all of that.

[terse canyon]

There's the regular overlay

From the given issue, I don't believe it's that. It's the same issue on every game.

[frail iris]

no it means my resolution isnt 16:9 and you cant resize in the editor

[stuck hamlet]

for the 3rd time, you can resize, you cannot stretch images.

[terse canyon]

Those are two different issues. You're trying to fit a 1920x1080 overlay onto a 2560x1080p setup. That's the core issue.

[frail iris]

which means you cant resize

[stuck hamlet]

[frail iris]

....

[terse canyon]

Onslaught, yes you can.

[stuck hamlet]

Resize is not stretching

[terse canyon]

correct

you can do both

[frail iris]

yes it is lol

i do it in photoshop all the time

[terse canyon]

resizing is part of stretching but you can resize without stretching.

[stuck hamlet]

lol

[unique ore]

Stretching is one plane of change

[terse canyon]

^

[frail iris]

streching is part of resizing

[terse canyon]

I think we're going down the wrong track here.

[frail iris]

whatever i guess i just wont use these overlays

thought id give it a shot

[terse canyon]

Do you mind trying something for me please?

[frail iris]

too much hastle for something all i was using it for was overlays

[terse canyon]

Change your stream resolution to 1920x1080. and screencap it.

[frail iris]

if i change to 1920 it will look like shit

my native resolution is not 1920

the game isnt in 1920

[pine hemlock]

the overlays are designed for 1920x1080

[terse canyon]

That does not affect your stream. You can have a native resolution larger than the stream. Don't capture a game.

[frail iris]

... ok take your body and put it in a coffee can

thats what trying to get 16:9 out of 21:9 native will look

[stuck hamlet]

wat

[terse canyon]

And that's when I'm going to stop this.

[frail iris]

hear me out

[terse canyon]

We've been nothing but respectful to you, trying to help and you're refusing everything.

There's no need for that.

[frail iris]

if you try to make it output at 1920

it will be 1 ) tiny 2) spuished

[stuck hamlet]

so you're playing on ultra wides

[frail iris]

play and stream

[terse canyon]

what resolution do you play your game at?

[frail iris]

2560*1080

[stuck hamlet]

Ez fix for you Resize the browser source

[frail iris]

i have resized it to 2560x1080...

ugh

forget it

glad i didnt have to pay for this ill just delete the account

[stuck hamlet]

well my solution was serious

but ok

[frail iris]

how is it a solution

thats not even close to what the issue is

the issue is you CANT resize

[stuck hamlet]

you want to stretch and resize, this is the current solution

but you CAN in obs

[frail iris]

but that streches the whole overlay...

[silk patrol]

@frail iris Keep in mind that ultra wide isn't that common among gamers, and you won't be able to find overlays that match your resolution. you can still use our bot, loyalty points, store items and tipping service without any issue, and with some tweak as Onslaught said it, I'm pretty sure you can get our overlays (or at least some parts like the alertbox) to work

[frail iris]

not the stuff im having a problem with

its more common than you think

[pine hemlock]

its not common

[terse canyon]

I would just drop this Onslaught. At this point I think we're just spamming chat. We've given various potential solutions and he's not seeing what we're trying to say. One can lead a horse to water but cannot make him drink.

[frail iris]

i am seeing

[terse canyon]

@silk patrol is right.

[pine hemlock]

If it were common we'd have overlays made for these sizes. You're the first person i've encountered online personally with an ultrawide.

[terse canyon]

@pine hemlock yup. 21:9 streaming is not common either.

[frail iris]

but your not giving anything logical

[stuck hamlet]

either 1) dont you the graphic around the health/gun or 2) make a seperate overlay with just that image. and then stretch in OBS..

[frail iris]

LOL its very common

[stuck hamlet]

LOL

[pine hemlock]

🆗

[clever mango]

This a great meme

[terse canyon]

I have an ultrawide, I do not stream at the resolution.

[stuck hamlet]

I just gave you a logical solution

and you shrug it off cause you dont like it

that isn't my issue to solve something the way YOU want it soved.

[frail iris]

you thinkits a meme but its reality

[pine hemlock]

there is no meme.

[frail iris]

not my fault your stuck in the past and there is more out there than 16:9

[stuck hamlet]

now that is a meme

[pine hemlock]

Ok well at this point you're just insulting everyone

so move on

Thank you

[frail iris]

its accepted and supported even by twitch

[unique ore]

+1 for not common pool

[clever mango]

Really? Your ultrawide stream fills the twitch player?

[frail iris]

yea i know im wrong lol anything to defend the fact resizing really isnt a thing

[silk patrol]

@frail iris steam user stats http://store.steampowered.com/hwsurvey/ ultra wide monitors : 0.69% of users. I wouldn't call that common

[pine hemlock]

You're welcome to use our overlay manager and provide your own ultrawide overlay. Our overlays are designed for 1920x1080 - if they don't work for you sorry

[unique ore]

@frail iris it's beta for a reason dude

[frail iris]

yes it does

[stuck hamlet]

whatchu mean boi, i just gave you the solution

[frail iris]

how is that the soution the whole over lay would strech not the parts that dont fit

just drop it

you all dont really care you just know better and will defend your product

[pine hemlock]

We've given you solutions

[stuck hamlet]

2. make a seperate overlay with just that image. and then stretch in OBS..

''whole overlay would stretch'' obviously you did not read.

[silk patrol]

alternative solution : use your own images in obs and use our overlay only for alerts, you don't need your alerts to fill your entire screen. Problem solved

[stuck hamlet]

Im not defending ''my product'', im legit giving you a solution

[unique ore]

@stuck hamlet forgot the mic drop

[pine hemlock]

He left anyways

⏭

[stuck hamlet]

I made this in under 2 minutes https://www.onslaught.ca/s/3w9z28yd.gif

[terse canyon]

We tried with doable solutions. All one can do.

[stuck hamlet]

but i wasnt giving a logical solution

🆗

[unique ore]

He'll be back one day

[stuck hamlet]

i could live without it

[unique ore]

Lol

[stuck hamlet]

i legit made that overlay with the single image unde 2 minutes

[terse canyon]

I'm glad we tried ... all we can do with those stubborn people expecting to fix something that is working as programmed, even for solutions that would've fixed his issue in ways he wasn't willing to do.

[unique ore]

His loss.... Oh well

[terse canyon]

Just curious, do any of you do any type of support or customer-interation work irl?

[unique ore]

Me

[terse canyon]

I've been a Tier 2 Support Engineer, so this is nothing new to me XD

Changed to a Field Tech now and I run my own IT biz. So yeh, this is nothing new XD

[unique ore]

I was laughing as I'm used to dealing with that type of person

[terse canyon]

yup

[silk patrol]

I'm a software engineer, so I don't do that much support, we have a support team that gathers info and send them to us, but from time to time I get to talk with customers

[terse canyon]

my T2 Support Engineer work was SO much like this that the two owners just say "tell them you're the boss" XD

not uncommon AT ALL

[unique ore]

I love helping people when they're receptive to ideas

[terse canyon]

I love it when they're not XD

[unique ore]

But that I wanna face roll the keyboard

[terse canyon]

'cause there's always premises on how far to go with them, at which point you say "you won't do A-Z solutions, which are proven to work. We now consider this issue as solved until you can show us that our recommended steps did not work for you." XD

[unique ore]

In my job it's intercompany stuff.... So I'm stuck until it's fixed

;n;

[fierce iris]

Does anyone know why everytime I use OBS Studio all of my overlays dont work? I'm looking at nothing but white screens for Start-Talk-BRB & End. I can only see my capture screen without an overlay. I'm using the D2 Animated red overlay.

[stuck hamlet]

Can you show me what it looks like?

[terse canyon]

I don't think i've heard of this before. Sounds like it's not loading.

If you don't change anything on the browser source, deleting it completely and creating a new one may fix it.

but yeh, without seeing what you're seeing, that could be overkill

[fierce iris]

New to PC so I dont know how to screen shot it?

[stuck hamlet]

theres a nifty PRTN SCRN button on every keyboard

[fierce iris]

I have deleted all browser sources but everytime I turn on computer all overlays are lost

[stuck hamlet]

Strange

[terse canyon]

open your overlay editor and emulate an action while obs is open

see if it activates

[stuck hamlet]

You could try, Right Click BrowserSource > Properties > Refresh Cache

definitely a OBS bug tho

[unique ore]

I had an issue with that before on OBS. It was driver related

[terse canyon]

gcard driver?

[silk patrol]

@fierce iris your overlay link might be broken too, I see a slash in the middle of the adress

[unique ore]

Yea. I had to uninstall and reinstall my drivers to get it kinked out

[silk patrol]

try to launch and copy the link again

[terse canyon]

yeah, repaste the link

[unique ore]

Hopefully just broken link

[terse canyon]

wait ... deleted all browser source links ... so you recreated it completely already?

[stuck hamlet]

y am i always ignored

one of the lead support, always ignored

[silk patrol]

@stuck hamlet ❤

[terse canyon]

I didn't ignore you, just waiting for @unique ore to do it

#CopOut

https://giphy.com/gifs/epic-hell-no-FEikw3bXVHdMk

huehue

[unique ore]

Tagged wrong guy

[terse canyon]

wo?

oh XD

yall know what I mean XD

been sick for like a week now, which includes half of my recent vacation, and gotta leave in like 6 hours XD

0 sleep

[unique ore]

I'm stepping out of here.... There are too many typing and can be distracting.

[terse canyon]

fair ❤

[fierce iris]

I'm not ignoring anyone I'm just trying things

[terse canyon]

SEE 😄

[fierce iris]

is that better than white?

[terse canyon]

huh?

[stuck hamlet]

All colours are the same value

they are all good

my lawyer told me to say that

[terse canyon]

well, teeechnically @stuck hamlet ... #000000 is not the same as #FFFFFF Kappa

[silk patrol]

if it's black, then it should be fine, try to emulate an event to see if your alert box appears

[terse canyon]

^

[stuck hamlet]

Theres a timer there Dante

are both of you blind

[silk patrol]

¯_(ツ)_/¯

[terse canyon]

i feel like this is a different source then

very unusual

may I get the browser source web address?

[fierce iris]

OBS classic is no longer supported but should I use that instead?

[terse canyon]

I see no reason to.

[silk patrol]

@fierce iris nope, you need to be on obs studio

[fierce iris]

I just dont know what the issue is? If its Elements, whats an alternative? If its OBS whats the alternative?

[silk patrol]

@fierce iris that link is the one from the editor, you need to click on "launch overlay" then copy the link in the newly opened tab, that's why you have an issue

[terse canyon]

^^^

Click the paperclip

[fierce iris]

I've done that every night

[terse canyon]

What do you mean?

[fierce iris]

I have stayed up for 4 hours setting everything up and everything works perfect. The next day no overlay works in OBS

[stuck hamlet]

Have you tried reinstalling OBS?

[fierce iris]

Now everyday I spend 15-30 minutes just trying to setup my overlay for a stream

[terse canyon]

the link you put in the browser source should be something like
https://streamelements.com/overlay/[bunch of numbers]

[silk patrol]

@fierce iris from what we've seen on your obs screenshot, your link was wrong. please click on "launch overlay", you should see your overlay in a new tab, if everything appears in that new tab, you just need to copy the link from new tab and everything will work as expected

[stuck hamlet]

if y'all would open ya eyes, youd see his link is fine

[silk patrol]

@stuck hamlet nope, there is a random slash in the middle of overlay id

[stuck hamlet]

no, its not random :p

[silk patrol]

yep, just tried that link in my browser, not working

[stuck hamlet]

account id/ edit id

[terse canyon]

remove the edit id?

[silk patrol]

still, that link isn't working

[fierce iris]

I just dont know why my overlays are lost in OBS after every session?

[unique ore]

Why is the link in the title bar of OBS?

[silk patrol]

⤴ I was thinking the same thing, never saw that before

[terse canyon]

I get the 404 page, and then the SE home page. This is within OBS.

[unique ore]

@fierce iris I know you said you were new.... So gonna ask how are you adding the overlay?

[fierce iris]

Browser source

[silk patrol]

well it's working now, we can see the countdown and everything

[terse canyon]

Did you try the clear cache at all?

[fierce iris]

yes I cleared cache as somebody suggested earlier

[terse canyon]

Have you emulated an event to confirm it's working in OBS now?

[fierce iris]

No point as my stream overlay is yet to work

[terse canyon]

your last picture show it with the timer, this is why we thought it was working. Was that not the newest pic?

[fierce iris]

stream does not

[terse canyon]

Did you do the transition to push it live?

To confirm, it works on OBS but not on stream? I'm confused.

[silk patrol]

@fierce iris it's another browsersource in another scene, you might nedd to clear the cache/verify the link for this one too

all overlays are unique

[terse canyon]

^

[stuck hamlet]

Apologies for deleting your images, but they have sensitive info in them

dont share your link 😃

Side note, from the amount of messages i just saw you drop in discord, it seems like your connection is having issues.

[terse canyon]

I'm seeing three potential overlay sources.

• Startup
• BrowserSource
• Talking

Which have you cleared the cache for?

[fierce iris]

@stuck hamlet Even that could be possible yes. I seem to be ok with everything else, but anything is possible right now

[terse canyon]

Agreed thus far. 😃

[fierce iris]

I just rest all chaches again. the last 3 are now black rather than white

[terse canyon]

Okay, sounds like they are loading. Go to one of them and give it a few seconds. Tell me if you see what the overlay is supposed to contain.

[fierce iris]

Nothing. I even deleted browser source and created a new one for my streaming scene. Still no overlay

[terse canyon]

What do you see on that new browser source?

I hope clearing all the caches. @fierce iris Hasn't responded as quick as before. ❤

[fierce iris]

I f that doesn't work. I will try OBS Classic. If that doesn't work I will use something other that Elements and see if that fixes it. In any case I'll let you know. Thank you for all your attempts on fixing it anyway

[terse canyon]

Glad to help <3

I see no reason why OBS Studio would have problems with this and I'm still not 100% sure a SE-based bug/problem is actually happen.

[silk patrol]

@fierce iris Classic will make it even worst. Some of our overlays parts don't work on Classic. The problem seems to be on your end as our overlays are working fine. You can try to reinstall OBS Studio first, and the recreate your scenes from scratch

[terse canyon]

Agreed.

Again though, I'm not seeing what the real issue is here.

I see the overlay working on one, then you're saying it's not working. You clear the cache on all three, which are working which aren't?

[fierce iris]

One I get it running again I will only setup one scene. Maybe something has freaked out somehow with multiple scene's. I know it shouldn't. But I'll just keep it as simple as possible for starters

[terse canyon]

Try this. Create a new profile, with just the default one scene, and just create one souce which is any one of your overlays.

[fierce iris]

No othe scene worked no matter what I did

It'll take about 30 mins to download. So I can hopefully give you more info in an hour. Or whoever is on at that time

[terse canyon]

So is "Start" the only one with a working overlay?

[fierce iris]

yes. only start

[terse canyon]

What is the link you're using in the source for "Stream" ?

[silk patrol]

@fierce iris one thing i've noticed in your screenshot , make sure to tick the "shutdown when not visible" chekcbox in your browsersource properties. It wasn't ticked on the start one. If you don't tick that, each source will stay loaded, using CPU, RAM and bandwidth. Since your connection seems slow, maybe it's preventing other sources to load properly

[terse canyon]

I didn't catch that. good call, definately possible.

[fierce iris]

ok great

[unreal geyser]

this might have been asked before... but last night was my first run on streamelements... and i got double notification sounds, and even some of my other notification sounds popped up(the ones i used with streamlabs), I have removed the other notifications from obs, to no avail. and it seems to be only happening once im actually live.

and when i get bits, theres two notifaction sounds also, streamelements and the "default" one

[pine hemlock]

Try turning on the "shutdown when not active" option on your browser source properties in obs (rightclick ->properties) @unreal geyser

[unreal geyser]

thats what im currently doing 😄

[pine hemlock]

You can also try to clear the browser source cache as well. if neither of those fix it let us know and we'll look further

[unreal geyser]

ok cool, thanks, will let you know once i stream 😄

[cunning yew]

none of my commands work 😦

[silk patrol]

@cunning yew try to part and join again on your dashboard

[terse canyon]

LOVE the communjity here. Alas, I must nap for a bit before I head off for work. TTYL ❤

[unreal geyser]

I have also gone one step further and disconnected streamlabs from my twitch settings @pine hemlock

[silk patrol]

@cunning yew

[minor depot]

Yo, is there anyone that can give me a hand with some trouble I'm having with an overlay please?

[silk patrol]

@minor depot of course, ask and we shall answer

[minor depot]

Awesome, I'm trying to change the gif for a sub notification from the standard to my own, but it isn't changing.
In the little preview after pressing submit, the right gif is there, but when I emulate a notification it's the original

I've tried saving, exiting and reloading

[silk patrol]

@minor depot check the variations settings

you are only updating the default one, there is a variation for resubs

[minor depot]

Ohhhh

Thank you!

[silk patrol]

You're welcome

[fierce iris]

@pine hemlock I have now reinstalled OBS. Do I tick Shutdown source when not visable or Refresh browser? Or both?

[pine hemlock]

shutdown

Do you hear double alerts in the overlay manager?

[fierce iris]

No overlay working still.

[silk patrol]

@fierce iris Teamviewer support might be needed

@fierce iris check your DM please

[upper steeple]

just tried to stream with the hype cup and it tanks my obs like crazy, cuts out my audio cause it uses way too much cpu. T_T sad days. Hope its fixed soon. Also happen to my friend that tried it as well

[serene granite]

are you using OBS studio ?

[upper steeple]

yes

ii was told that you guys are aware of the high cpu usage it causes

[serene granite]

it should be roughly the same as kappagen

[upper steeple]

as soon as i put the cup on and start to play a game it cuts my audio out and makes my fps on obs tank hard, take it off everything is fine

[serene granite]

what's your computer's specs ?

[upper steeple]

i don't know right now i'm streaming

@serene granite Processor: Intel(R) Core(TM) i5-6400
CPU @ 2.70GHz, 2701 Mhz, 4 Core(s), 4 Logical Processor(s).
Graphics card: NVIDIA GeForce GTX 1060 6GB

[serene granite]

ok, that might be a bit problematic then :/

[upper steeple]

why? how is that streamlabs cup doesn't do this but when i try to use the hype cup it does it

[serene granite]

its definitely not supposed to, but it is related to the physics on our cup being animated and with advanced physics

[terse canyon]

Remember, it IS still beta. Things always get better with SE.

[upper steeple]

yeah but i changed the images of the animated ones to be static

[stuck hamlet]

@upper steeple you playing PUBG?

[upper steeple]

yes

@stuck hamlet no sorry i'm not playing pubg thought you asked if i play it

[stuck hamlet]

🤔

[upper steeple]

i'm playing overwatch not pubg

[limpid jolt]

Hey guys! Love your HypeCup! One question though - every time i switch scenes in my Elgato Game Capture HD (Mac) cup is emptied out... is it intended? should it be like that? 😃

[atomic hollow]

@limpid jolt currently thats how it works, will be changed in the next version

[limpid jolt]

Thanks! 😄 Keep up great work! GG 😉

[mystic echo]

Sure you get asked this a lot - is there a way to update a command without posting in chat?

I would like to update a URL to a customAPI without screaming it in chat

[frosty zealot]

You can edit those from your streamelements dashboard

Go to the bot commands section.

[mystic echo]

Ah

Is there a way for moderators/supermods to do so?

Sorry, I shoulda put that in

[silk patrol]

@mystic echo Soon ™

[mystic echo]

okie dokie

Another question - can you update timers as a mod?

Since I only saw how to do them through UI (on my chan) and not as a mod through chat (on the chan I mod)

[silk patrol]

@mystic echo Unfortunately no, it can only be updated through the dashboard

[mystic echo]

Darn

I'm trying to update for a non-techy streamer

and walking him through would be a right pain

Can it be done through the API at all?

[silk patrol]

@mystic echo it can be done https://github.com/StreamElements/api-docs/blob/master/bot.md

[mystic echo]

In fact, can you get a timer to call a command?

[silk patrol]

nope, the bot won't acknowledge commands sent by himself

[mystic echo]

Nah as in like

Make a timer trigger a command and output it's output

like nightbot is able to 😦

[silk patrol]

yep, that what I said, you can't put a command inside a timer, the bot won't acknowledge a command sent by himself, this is to prevent infinite loops

here's how to create a time with the api https://github.com/StreamElements/api-docs/blob/master/bot.md#post-bottimers

and how to update a timer https://github.com/StreamElements/api-docs/blob/master/bot.md#put-bottimersid

[mystic echo]

I don't think you understand what I'm asking... I get what you mean

I can't do !command add !a !b / !command add !b !a

But for example, in nightbot

you could say "Make me a timer, and call !<command args>, and return the output of the command"

So it would alias the timer to the command call

[silk patrol]

yep, I understood that, and as I said it won't work. if you put !b inside command !a, when you call command !a if will just return "!b" and nothing else

same thing with a timer

[mystic echo]

sigh

I know you can't recurse

It's aliasing

its not recursing

[silk patrol]

you can just put the content of the command inside the timer

[mystic echo]

Then you have to update both

That was the issue with that as the original approach

if you ahve changing content, but want it to come through regularly (and be updated)

[silk patrol]

I understand how aliasing works, it's not possible. you can't pass arguments to a timer. a timer will just output plain text

[mystic echo]

you would change the command (which would get around the issue of "mods cant change timers easly")

ok

That;s a shame

Hopefully the devs can take a poke at nightbot for a feature 😉

[terse canyon]

there is an alias feature within custom commands. Would this do what @mystic echo wants aside from it being a timer?

[mystic echo]

Could you give a quick example of the aliasing in SE?

I can play about with it in my chan

so if I've got !a -> A, how do I create a !b aliased to !a through chat?

[stuck hamlet]

Not possible through chat

[terse canyon]

could you run a custom command that has an alias of another command?

[silk patrol]

@mystic echo Yep, you can only add aliases through the website. but what you are saying is possible, you can add anything as an alias for any command. and you can even use keywords that will trigger the command without the ! and no matter where they are in a sentence

[mystic echo]

Ooh, that's quite powerful

[terse canyon]

Did that help clarify it @mystic echo ? 😃

[mystic echo]

Yeah

Sounds like SE has some good potential, but I'd love some more mod/supermod UI capabilities QQ

I think I'm gonna need to l2api

in which case - one final question

[terse canyon]

Oh yeah, everyone wants that. It needs to be VERY polished for such a big feature - so no wonder they're doing their due dilligence on it.

[stuck hamlet]

That's the first thing on the list

[mystic echo]

The things I can edit through chat as a mod (e.g. commands)

Can I edit those through the API (as in, not on my chan)

or will I need an API token from the chan owner

please say yes please say yes please say yes

[stuck hamlet]

Feel free to look at our API docs

can be found in the topic of devs

[mystic echo]

and in this topic 😉

But it seems to imply I can't edit any chan other than the one associated with my channel

By virtue of not saying I can edit another chan

[cunning yew]

S.E. is making me tear my hair out today! Anyone else finding the website bad? It keeps freezing and crashing 😦

[terse canyon]

only with certain overlay widgets. other than that, no.

Make sure you don't have adblocker enabled. it's known to cause issues

[cunning yew]

turned it off, same thing is happening

Shame, I liked this layout 😦

[empty solar]

hey guys, i put the cup on my overlay... then it disappears next time i go into that overlay, any reason why?

[ripe herald]

do you hit save 😄

[empty solar]

i did, okay correctino, it loads in but takes forever and makes the page unresponsive until it loads in 😛

[ripe herald]

it's still in beta testing some issues will happen 😄 loading one of them but it should be fine after

[lament blade]

I need help by the overlay editor..

[atomic hollow]

@lament blade talk to us

[warm iris]

question how do you change the color settings for a video or or a image in the dashboard editor? and will change the colors of everything else on the dashboard?

[lament blade]

good morning. I am trying to find Hype Cup on stream elements and it is not there!!

[atomic hollow]

Ctrl + Shift + R

[lament blade]

I went into my Overlays, edit and widgets and not there

[atomic hollow]

did you hard refresh?

[lament blade]

sorry. what is a hard refresh?

newbie here

[atomic hollow]

: Ctrl + Shift + R

[lament blade]

ok brb

do I do that while in Stream Elements?

[frosty zealot]

yes in the overlay editor

[lament blade]

ok

[warm iris]

anyone know how to change the color of the image in the dashboard editor?

[lament blade]

Hi I have problem with sub count overlay. Still showing me 0 subs even I had new subscriber during stream. What should I do please?

nothing happens when I do that. Where do I go? I looked in alerts but not there

[ripe herald]

@lament blade it should be here http://prntscr.com/gl4r1q

[lament blade]

that's missing from mine

[ripe herald]

what browser you use

[lament blade]

only shows first two

internet explorer

[ripe herald]

oh 😄

[frosty zealot]

that's why

Internet Explorer isn't supported

[ripe herald]

can you please use Chrome

[lament blade]

oh wow. ok thank you

it's there in Chrome. Thank you

[upbeat topaz]

Found a bug on the overlay system. It's the Tip goal item. The UI is not behaving the same way as the Cheer goal. When you set it to condensed, the goal info only fills the top 50% of the DIV, not the whole thing.

[empty needle]

Hi guys I would like to upload my viewers currency points to stream elements from ankhbot 2. I have xls doc exported ankhbot already but can't find a place in stream elements where I could import... Can you help me please?

[faint copper]

Haven't checked in a while. Any news on the upcoming tips from CC vs using PayPal only?

[lament blade]

how do I add the Hype Cup to my Super Overlay?

having trouble

[weary mist]

@empty needle for this, convert it to a csv, and put the values in username,points order. Once that is done, I will DM you a site to import the values

@lament blade open the overlay you wish into the overlay manager, click widgets in the top left, then click hype cup

@faint copper there are several things in the works for that, but no update at this time. Mainly a lot of paperwork

[lament blade]

the cup is showing on the overlay manager but not on my actual overlay

do I have to delete the old over and replace with the new?

overlay

[weary mist]

make sure to hit save on the overlay editor, and you might need to refresh the cache. that can work too

[lament blade]

i have the old ingame overlay setup do i have to delete that one and add the one with the hypecup?

[empty needle]

@weary mist Ok, got it in csv 😃

[weary mist]

ok, give me a minute, the link seems to have crawled away from me. Trying to find it again, lmao

[empty needle]

sure 😃

[upbeat topaz]

Would be nice to have the cup overlay resize the actual cup when you resize the div. I was hoping to make the cup 1/2 size.

[lament blade]

the hype cup is not showing anymore in my overlay manager. i hit ctrl, shift and R.

[weary mist]

@upbeat topaz if you go to Choose Cup (the gear), there is a cup size slider

@lament blade just to make sure, are you using chrome?

[lament blade]

yes

[weary mist]

can you DM me your overlay link? and does the frame for the cup widget appear in the editor?

[lament blade]

no it doesn't. i'll try again

[weary mist]

ok. Add it, click save, close it, re-open the editor

[lament blade]

ok Stream Elements keeps freezing up in Chrome

[upbeat topaz]

@weary mist Found it. You able to confirm the tip goal bug?

[weary mist]

@lament blade do you have any extensions? Best to try in Icognito mode

@upbeat topaz I am not in a position to be able to test right now 😦

[marsh gate]

Sometimes my viewers forget to use their points during the chat games. Is there an option which, for example, 20 points are used automatically?
Sorry for my english 😁

[silk patrol]

@marsh gate that's called stealing nope there isn't, you can create a timer to remind them that stuff like roulette exist

[marsh gate]

@silk patrol ok

[orchid ledge]

i love the animated futuristic tip cup guys! keep up the good work!

also any way to fix my quote add command not working for everyone because presently only i can use it

[weary mist]

@orchid ledge you should be able to change the permissions under Chat Commands, then default. This should allow everyone to get a quote, but not add them. Mods and up should be able to add quotes

[orchid ledge]

i want people to be able to add them

[weary mist]

at the moment, that is not something that is changeable 😦

[orchid ledge]

oh dang :/

hopefully that will be something in the future i guess

thx for the help though

[weary mist]

👍

let me know if you ever have any questions 😃

[buoyant sigil]

hey is the Twitter Module down? doesn't seem to be working for me today

[tight harness]

Somebody mentioned a problem with it yesterday so I believe it's being looked into

[buoyant sigil]

okay yeah I think it was happening over night

I usually wake up to gaming news tweets and stuff in my channel and it's totally dead today 😛

[buoyant sigil]

nice. fixed 😃

[analog idol]

I know this is technically a streamelements support channel, but it's the only place I know with a ton of streamers. Does anyone else use AirServer and have issues with INSANE audio desync?

Almost 4 sec for me

[nova sable]

Anyone able to talk me through the setup proccess of my stream using streamelements?

[marsh sinew]

Is there a way to input my own font?

[sly crow]

I cant get my chat commands to work, Im giving em a test in the dashboard, but no response :/

!ping,!commands & !giveaway to name a few- no response :/

[stuck hamlet]

is the bot muted?

[sly crow]

nope.

[serene granite]

@sly crow try the following:
On the main dashboard click on Part Channel
Then Logout
Now Login
Now Join Channel

[sly crow]

just double checked the site and !bot unmute

[stuck hamlet]

Seem to be working fine for me

[sly crow]

i cant see him on my screen :/

[stuck hamlet]

You might of mistakenly ignored him

/unignore streamelements

[sly crow]

said user successfully unignored.. but

cant see messages still.

[stuck hamlet]

I dont see you testing

type !ping

yea, i dont see you in your chat

[sly crow]

see nopw

wth

:/

[stuck hamlet]

do you see me?

[sly crow]

refreshing the page now :/

[stuck hamlet]

👌

now i see you

[sly crow]

Got him!

[stuck hamlet]

😃

[sly crow]

Awesome sauce. thanks onslaught.

[stuck hamlet]

No problemo

[acoustic sky]

Hi guys, I want to switch from streamlabs to streamelements. I imported my things from streamlabs about a month ago to give streamelements a try and I absolutely love it. I want to re-import my settings from streamlabs but I don't want to duplicate my data. Is there any way I can clear my data?

[stuck hamlet]

You mean tips?

[acoustic sky]

@stuck hamlet yes

[stuck hamlet]

You can bulk delete

[acoustic sky]

oh sick, thanks man!

[wooden grail]

Hey I was wondering if there is a way to reset a commands $(count) number without having to delete and re-add the command?

[stuck hamlet]

No problem 😃

@wooden grail if you use the new count, yes

the variable is $(count NAME)

[wooden grail]

Ah okay so I can name it, so how do I reset it say back to zero then?

[stuck hamlet]

and you can edit by doing !editcounter NAME +1/-1-0 i believe

[wooden grail]

Oh thank you so much!

You're a life saver

❤

[stuck hamlet]

test it first!

haha

[wooden grail]

works like a dream

Thanks so much

[stuck hamlet]

No problemo 😃

[wooden grail]

You da bomb

[stuck hamlet]

👌

[wooden grail]

[carmine jacinth]

Anyone on a prolific user of OBS? I need some assistance

[nova sable]

speaking of my obs doesnt seem to have browser source to set up the overlay

[weary mist]

you might need to re-install. There are options that let you choose to have browser sources available during the install

[nova sable]

ah ok ty

[carmine jacinth]

I am having issues with my game capture. I had it working once, and now it doesnt work anymore and I have tried nearly every combination of settings

[silk patrol]

@carmine jacinth you might want search on google or ask on the game forums instead

[carmine jacinth]

k

[nova sable]

@worldly wharf sent me here now im trying to set it up 😛 thanks again @worldly wharf

[weary mist]

@carmine jacinth some games don't allow game capture. An alternative is window capture, and then lastly desktop catpure. Nothing escapes the desktop capture

[tight rover]

I notice that the HypeCup (which I adore btw) is empty every day when I start up OBS. Is there a way for it to retain its contents over time?

[silk patrol]

@tight rover currently that's how it works, it will be changed in the next version

[tight rover]

Thanks man! Every time i fire up my stream i look so poor, lol

[sharp current]

Hi, is there a way to have streamelements send a message when a user tries to use !roulette or !duel while they are on user cooldown?

[silk patrol]

@sharp current not possible now, we are brainstorming it

[sharp current]

Great. Thanks alucard

[fiery lake]

Why are 80% of songs skipped in Song Request?

It doesn't make sense that so many videos would be held back for copyright reasons while they just work for my viewers on their rig.

[edgy kindle]

@fiery lake Location is a major factor

Some content is not available globally

[glad berry]

Where can I find the hype cup in my settings ?

[dense jackal]

It's under the widgets in the overlay editor 😃 @glad berry

[glad berry]

cools. Thanks

[fiery lake]

@edgy kindle Hope we can get Spotify support soon.

[terse canyon]

Yes please!

And pretzel!

[bronze lichen]

Hey the Giveaway thing... When you start a Giveaway: all is fine: "WAITING FOR A WINNER TO BE DRAWN..." instead of "OPEN" ... now we close the giveaway roll out a winner and the winner wont be shown...

there is a solution?

[jovial falcon]

How do you restart the timers for the theam overlays?

[analog idol]

Unload them and reload them

[jovial falcon]

kk

Thanks

[analog idol]

Can be easily done by checking the "shutdown source when not visible" option. When you switch scenes and then switch back, it'll reload and start again

[bronze lichen]

Other question: When you start a contest, are you able to do the "Management" over the Chat? Cause before in Deepbot my Mods handled the Contests. You know? We didnt found something about it

You dont have any feedback when you win your bet. So where you can see how much Maschinellos you got after the contest?

[sharp elbow]

When I switch scenes my Cup empties. 😦 haaallp ❤

[analog idol]

Do you have "shutdown source when not visible" selected?

[weary mist]

@sharp elbow that is going to be fixed in the next update of the cup 😃

@bronze lichen for the first part, that will come with the release of the moderator dashboard. for the second, the only way to know right now will be fore people to check how many points they have. If they won, it will go up

[sharp elbow]

ok thank you ❤ @weary mist ^_^

[willow copper]

how do i make it so that a number in the trigger appears in the bot's response? ex !hi 3 would respond with message 3 from the bot

i've tried ${arg} but i can't get it quite right

[timid fable]

Hey guys, does exist any widget that is a stopwatch??

[willow copper]

lmao nvm i got it i have to use the start end arg lmao

[raven bluff]

How do you put your animated overlay in GeForce Experience? I can't put the browser source into it. Thanks!

[silk patrol]

@raven bluff shadowplay doesn't allow you to use browsersources, you need to use obs which can still use the nvidia encoder

@timid fable nope, the closest thing is the countdown widget, but it's counting down, not up

[raven bluff]

@silk patrol can I use OBS w/ out taking FPS drop?

[silk patrol]

@raven bluff you would have to try because it depends of your pc specs, but probably. you just need to use nvenc in the output settings of obs

[knotty warren]

Question regarding SUB GOAL widget: Currently, the quantity is (+1) for every sub AND resub that comes through. This causes the number displayed to be inaccurate. Is there a way to avoid this?

i.e. - Total twitch subs could be 17 today, then 16 tomorrow. Goal still shows 17. Someone resubs, goal then shows 18.

I've been editing the number manually everyday in the Widget Data, but that's not ideal.

[timid fable]

@silk patrol Thanks for the anwser 😃

[analog idol]

I think that's a twitchwide issue, when I used streamlabs it showed the same warning "this list won't be 100% accurate as people can unsub"

[knotty warren]

Hmm..

I suppose that is 50% of the issue, being that if it only tracked/counted new subs (and ignored resubs), the counter would be accurate except when people have unsubbed.

[weary mist]

@knotty warren if you use the Total Sub widget, this pulls the currently number of subs you have per twitch. You can mess around with the text it displays to make it look like a goal (ie. "Subscribers: {count}/20" (or {amount}, can't remember))

@willow copper use {1}

[knotty warren]

Thank you so much @weary mist!

[weary mist]

@knotty warren yup! This updates immediately upon a sub, and will check with twitch every 2 minutes while you are live to make sure it's correct

[knotty warren]

Per usual, the support/help received here and responisiveness is above average.

[weary mist]

❤

[sharp spoke]

for the hypercup is there a way I can change the size for a single bit? compared to one thats 100 bits?

[tight harness]

You mean like this? https://gyazo.com/fa82cd36523952c417d8d272d4e43b09

You could have it so you have a variation for minimum 1 that's whichever size, then have it so there's a variation for minimum 2 which is bigger

[sharp spoke]

Is that where I can individually change the size of the bits

ah ok perfect thank you!

[tight harness]

No problem 😃

Token Size changes the size 😃

[sharp spoke]

even if I have it set to minimum amount = 1 and then token size to 2.5 its seems very small still

even after the save

[tight harness]

Hmm 🤔 is this on the overlay manager it looks small?

[strong harbor]

Hi there!

[sharp spoke]

That could be the case. I just had to walk away from the pc I'm on mobile discord not but I will check when I get back! 😃 should be shortly!

[strong harbor]

I was curious if someone would be able to help me with successfully adding custom cheermotes to the variations and haveing them actually show up on the hype cup 😄

I for some reason can't get them to actualy come thru the cup

[weary mist]

make sure to press save, and sometimes refresh the cache in obs

[tight harness]

@sharp spoke Sometimes the overlay in OBS doesn't auto-update, if it looks fine in the overlay manager but not in OBS you can try hiding the overlay and then showing it (with shutdown when not active ticked in the properties of the overlay browser source), but also as Scalper said make sure to hit Save in the overlay manager too 😃

[strong harbor]

I have done that it didn't seem to work I uploaded the gif itself but I did watch the tutorial and it says something about a Sptire sheet

I'm pretty stumped on it

[tight harness]

I remember doing some testing for this, I want to say it was yesterday 🤔 I know that there is an update to add them but I'm not sure myself whether it's been pushed live or not yet, I didn't notice them today during my stream so I want to say it's not out yet but that it's coming (from my experience)

[strong harbor]

Ahhh that's good info at least yeah I watched the full tutorial and this cup seems like the superior cup and I'd love to push this one out there custom bitties are so nice to be able to see tho

[tight harness]

Most of the staff are asleep right now so I can only offer what I know, which in regards to this isn't very much i'm afraid 😄 but considering I helped test it at least I know it's coming 😃

[strong harbor]

Well cool thanks for the knowledge! I'll check back later and see if maybe someone happens to know when this feature might be up and going! 😃

[tight harness]

It certainly looked awesome during the testing!

I'm sure you'll love it 😃

[strong harbor]

It seems like everything works just fine other than the custom cheermotes from channels tho!

[tight harness]

When I tested it it added custom cheermotes automatically pretty neat 😄 can be edited of course 😛

[strong harbor]

Hmmm yeah it seems like they would work naturally when added as custom cheer alerts with the proper codes xD

[sharp spoke]

overlay seems fine its just the size of the bit = 0.01

[tight harness]

What is this? A bit for ants? yeah it is tiny

[sharp spoke]

hahaha

[tight harness]

So you clicked Submit and clicked Save?

[sharp spoke]

yes

[tame badge]

Hi, i am supermod of one friends channel, how do i access to the page to configure his things as supermod? or i cant?

[tight harness]

@tame badge You can't yet, this is something that's being developed, takes some time but it's pretty far in development to my knowledge 😃

We want to make sure that it's very secure as of course it's a lot of access to very important things

[tame badge]

oh :c

[tight harness]

As of right now a lot of things can be done through commands by super mods

[tame badge]

then i cant help out my friend? i will wait for it till you have it :D

[tight harness]

But the dashboard is coming

[tame badge]

mm

and i can change follow alerta in chat with commands too?

alerts*

[tight harness]

Nope, super mods can use all of the commands you see here: https://streamelements.com/dashboard/bot/commands/default plus any super mod or below custom commands too of course 😃 but I imagine it'll be in the dashboard access

@sharp spoke Wish I could test it properly but it's 2:10 AM here and my mind is blank I just checked mine and all the tokens with a larger size have things like 1.5, 2.0 or 2.5 and seem to be bigger as they're meant to be 🤔

@weary mist Any ideas?

[sharp spoke]

Im going to scrap it and try redoing the again

but thank you @tight harness seriously you guys and girls are awesome!!

[tight harness]

Might very well work, it can help with some widgets

[sharp spoke]

hmmm still having some trouble I am going to give it another go tomorrow

[tight harness]

There'll be more people around to help in general tomorrow so sounds like a good idea 😃

The staff may know something about it that I'm not aware of 😄 I know there's an update for it already

For the cup I mean

[amber verge]

does it usually take time for points from streamlabs to come to stream elements ? Also is there a way to link them ? So they are actively connected or do I have to decide on one then the other ?

[tight harness]

No way to link them, have you checked your leaderboard to see if they're imported?

[amber verge]

I have i'm currently looking at both

[tight harness]

And is the leaderboard blank or are there some people there?

[amber verge]

thats what i currently see

[tight harness]

Okay, so is anything missing?

[amber verge]

About 300 points

so i'm wondering if I should reinport or manually add them

[tight harness]

Manually add them would be my suggestion

Reimporting can cause duplications with tips if you imported those too

So manually doing it would be adviseable

[amber verge]

Alright thank you, streamlabs <.< kinda annoying vs streamelements

thanks again

[tight harness]

No problem 😃

Time for some much needed sleep

[tacit flare]

can stream elements now be used for youtube or still not?

[clever mango]

It's not available yet but it's getting very close

[tacit flare]

ahh okay :(( well thanks

[weary mist]

it is one of those things next on the list 😃

[candid moon]

Is there a widget like the Event List from SL that can be added to my overlay?

[weary mist]

yeah, its called Event List

[candid moon]

wow, im fired, TY ill got back and look again, i KNEW i had to have jsut missed it

[weary mist]

❤

[candid moon]

seriously i looked like 10 times, i was never good at hide and seek

[candid moon]

I see, its cleverly disguised as the box labeled "Events List" Sneeky

[shut glacier]

just wondering if there is a way to import points from ankhbot

[clever mango]

Yes, you can import from ankhbot

I have a tutorial video I just need to find it

[shut glacier]

oh that would be awesome @clever mango 😃

[clever mango]

Use this video to export ankhbot points to a CSV

https://www.youtube.com/watch?v=-M5WoeCcIqk&feature=youtu.be

And then tag me here and I'll help you import using that CSV

[shut glacier]

Awesome thank you.

[frozen rock]

hi can i use stream elements for youtube?

[clever mango]

Not yet, it's coming soon.

[blazing vigil]

I am having issue with getting my sound from the stream elements to play on live stream. I am using custom sounds from my instants

[clever mango]

sound effect store redemptions?

[blazing vigil]

Not sure what you mean ..

[clever mango]

How are you using these custom sounds?

[blazing vigil]

putting them into my over lay in the alerts box for the follower alert

[clever mango]

Ok

Have you added the overlay to OBS as a browser source?

[blazing vigil]

they play on the editor but not in the stream

yes

[clever mango]

Are you using OBS studio 20.0.1 ?

[blazing vigil]

yes 64 bit

[clever mango]

Are the alerts showing up in OBS without sound?

[blazing vigil]

yes

[clever mango]

Try refreshing the cache of the browser source

[blazing vigil]

I did and it didn't work

[clever mango]

Is this a custom overlay or are you using a theme?

[blazing vigil]

yes

[clever mango]

Custom or theme?

[blazing vigil]

I was a theme that I edited to my liking

BLACK GOLD IN GAME THEME

[clever mango]

And if you emulate the event in the editor, you hear the correct follower alert sound?

[blazing vigil]

yes

[clever mango]

DM me your overlay link please

[cloud shoal]

Hey guys. Can this overlay be used without having the bot in the channel?

ie is there any dependencies with the bot being in the channel that would stop the overlay elements from working?

[weary mist]

there are a few minor dependancies. there are some commands that trigger events on the overlay, but they are not end-all issues

you won't be able to trigger Kappagen manually is the big one

[cloud shoal]

Yeah, not worried about that really. Moreso concerned that the bot is used to relay new follows etc to the overlay tickers like latest follow etc.

so it's mainly listener events?

from command triggers

[weary mist]

mainly yes. I am not sure how it will effect host events, but I think having an active overlay is fine. Are you planning on using the chat box overlay widget?

[elder cloud]

Hey Guys, got a short question. I'm sorry if it gets asked every 10th time but i can't find it with that broken Discord search. Is there any way to display the User's followage time in an Custom Command? Can't find any variable for it.
Thx

[weary mist]

should just be !followage

I don't see a variable, though I think it pulls that information directly from the twitch api @elder cloud

[mellow thorn]

Im trying out some of the supertheme overlays. But animations arnt showing in my obs.

[weary mist]

@mellow thorn just to verify, are you using OBS Studio?

[mellow thorn]

@weary mist yes. Forgot to mentio 🤗

[weary mist]

👍

so, when you launch the overlay, it shows up in browser?

[fallen iris]

Can viewers request a song with bits?

[weary mist]

@fallen iris no, that would be against bits TOS

[elder cloud]

@weary mist thx for info but i saw this already and wanted to check how this command is written to write a custom command but its not possible but thx for the try 😉

[weary mist]

@elder cloud I never said it wasn't possible

you can set up a command that pulls from the same API, just needs a bit of minor research to know how to call from the twitch api

[fallen iris]

When they request a song through donation, it automatically plays first?

[weary mist]

then you can customize it the way you want

@fallen iris yes

[fallen iris]

kk ty ❤

[mellow thorn]

@weary mist i use the browsersource in obs. Do i need to lunch it in webbrowser to?

[weary mist]

you don't have to, I am just trying to see if it all shows up correctly in one place but not the other. also, did you set your browser source width=1920 and height=1080?

[mellow thorn]

I tried in both but none shows the animation. Maybe its only animated in the preview. Yes 1920x1080

[weary mist]

can you DM me your link?

[mellow thorn]

Ill check. 1 sec

[elder cloud]

@weary mist u missunderstood me i wanted to say that it's not possible to see the command behind !followage ... 😉 i will give it a try via api. Thank u very much.

[weary mist]

@elder cloud gottcha. If you figure out how to make it via API, you can just disable the default, and use the same command name for the custom one

[elder cloud]

@weary mist cya later thx4info

[weary mist]

o/

[mellow thorn]

@weary mist iys not letting me dm u. Can u dm me and ill respond

[weary mist]

ready for the answer?

[mellow thorn]

Ok😅

[weary mist]

you created one of the static overlays

[terse canyon]

pokes @weary mist :P

[weary mist]

careful, I bite @terse canyon

[terse canyon]

CHOMP 😛

[mellow thorn]

@weary mist i tried 3 different supertheme none are animation. Doesnt say if its animated or not. All show animation in the preview

[weary mist]

we have both because animated overlays will eat i5's and lower alive

[mellow thorn]

Ill guess il thy again. Maybe not have animated preview on the static one? . Ill apriciate the help. 🤗

[weary mist]

im not showing any animation on the first one in the pic above, but when I preivew the second one, I see animations. to get those two next to each other, I just searched bullet rain

[proud crow]

pokes @terse canyon

[weary mist]

pokes @proud crow

[proud crow]

RIP me.

[mellow thorn]

Have anyone managed to get the !overwatch command to work in streamelements. ?

[weary mist]

@mellow thorn what do you have for the command?

[mellow thorn]

@weary mist https://community.nightdev.com/t/how-to-retrieve-overwatch-stats-through-nightbot/8148

[weary mist]

ty

[terse canyon]

i'll care about overwatch when it replaces CS:GO for me XD

[mellow thorn]

I use to have that with revlo but cant get it to work in streamelements. 🙄

[weary mist]

@mellow thorn I will play with it, though the site that tracker goes through couldn't even find my name, lmao

I have to sleep. Night night

[mellow thorn]

Ait. Gnite. Thx for everything

[terse canyon]

❤

[mystic girder]

how do you set up the bot talk in chat automatically

like you put a sentence and the bot will send in chat every few mintues automatically

[clever mango]

Timers

Scroll down on the left side of the dashboard

[mystic girder]

OHH

thanks !!

[unique ore]

If I have Gamewisp connected to my twitch, but I'm not affiliate yet, would the sub alert still fire off? Or not as there's no connection between se and Gamewisp?

Ncm

[clever mango]

No connection between the two so SE wouldn't be able to alert

Well, I take that back

[unique ore]

I just saw the integration on accounts for Gamewisp.

Apparently I have them connected already. O.o

[clever mango]

Yes, there is that connection there although from what I've heard Gamewisp API is often down or broken

so it may not be reliable

[unique ore]

Yea I've heard that a few other places

I guess I forgot about that link on account page. Saw the patreon thing in #💭︱feedback-and-ideas and had me thinking about it

[clever mango]

Subscribers should receive the subscriber benefits at the very least

[unique ore]

What about after affiliate? Would it pick up more reliably as it'd be pushed through twitch side?

[clever mango]

Do you mean twitch subscribers as opposed to gamewisp subscribers?

[lament blade]

@clever mango @MeAlucardDante
Hi there,
I came 2 days ago to chat about a Twitter Module issue
this morning the bot seems to act as it should
Just wanted to share the feedback and Thank you again

have a goode day

[clever mango]

Hi @lament blade there was a patch pushed earlier to fix it 👍🏽

Thanks again for reporting it

[lament blade]

cool!

you guys rocks

best wishes

[unique ore]

I'm not certain as I'm not that far in twitch yet, but I know Gamewisp has integrations with twitch where your base twitch tiers can link to Gamewisp tiers. So I wasn't sure if from that point Gamewisp would catch through twitch's for tiers beyond what twitch allowed or not.

Mainly asking out of curiosity.

[clever mango]

I don't believe SE receives information from gamewisp via twitch

[unique ore]

Ok

[empty needle]

Hi! Where I can find stuff like Alert Box and Event List @ SE?

[clever mango]

@empty needle within the overlay editor

Click on widgets

[worn pivot]

In the premade SE streams images for any alerts with TTS auto expand - is it possible to do that with custom images we add ourselves?

[unreal geyser]

just a quick question, is there a bit boss like thing for streamelements?

[worn pivot]

err streams = overlays

[empty needle]

thanks @clever mango !

[tight harness]

@unreal geyser Not currently

[unreal geyser]

ok cool

[clever mango]

@worn pivot what do you mean when you say the "images for any alerts with TTS auto expand?"

[worn pivot]

sorry 😃 I mean that it will expand the middle section of the image to include more text automatically/dynamically

[clever mango]

hmmm I think I may need to see an example

[worn pivot]

actually I might be mistaken - I thought that if someone adds a lot of text to a sub or donation that it will automatically make the background image that goes with the alert bigger. But now that I check it again, I think it doesn't. I just thought I remembered a big text on my stream and it expended the image automatically for all the text to fit

[clever mango]

Ahh yes the alert image and message are independent of each other

That would be neat if somehow the image could expand based on the amount of text

Pretty complicated however

[worn pivot]

yeah - it would need actual css code for that. I am still hoping that SE adds css options to the alerts sometime in the future 😃

the reason I am still somewhat using muxy for my alerts

I really, REALLY wish I could just switch everything over to SE though

[clever mango]

Would CSS be able to do this? Alter a static image based on the amount of text in the foreground?

[tight harness]

It would be nice to implement custom CSS but it'd also be a mammoth task to implement so I can't see it happening anytime soon unless there's a landslide of requests for it

[worn pivot]

not literally but you can do it with color layers

so you would basically have to create a layer setup with elements of the image you want to display (for lack of better explanation).

@tight harness yeah for sure

ie - have a top layer left right and bottom definition with images and then the middle are with a solid color to expand dynamically on text amount

[silk patrol]

If you really want a custom css, you can integrate it in your browsersource. You just have to reverse engineer the overlay 😜

[worn pivot]

@silk patrol right! on it! just give me a sec!

[clever mango]

I know nothing about CSS other than it allows for a lot of customization. And it takes knowledge of the language in order to do anything 😃

[worn pivot]

it's scripting and easy to get into even if you don't know programming but anyway, sorry for totally taking over chat with my silly requests 😄

it IS a major task to implement a support system for it in the backend though. So I understand if it's not going to happen

[clever mango]

I took an 8 week html course about 15 years ago

[worn pivot]

that helps to a certain extend though. I used to teach html way back when

[silk patrol]

HTML is easy to learn, CSS is something else. Basics are not that hard, but when you are doing some advanced stuff, it can be quite tricky

[lament blade]

Hey do I have to have anything open for sound effects in the store to work? Or do I just need a Store Redemption on my overlay?

[clever mango]

store redemption widget

[lament blade]

o7 Thanks.

Are there plans to expand the item description space or am I messing up a formatting thing?

[valid perch]

Is there any way to reset the settings? As if I had created a new account

[tight harness]

@valid perch Any settings in particular?

@lament blade I imagine it's probably been mentioned before, the site is having a face lift and a lot of visual things will be improved during that process so I wouldn't worry too much about it 😃

[lament blade]

Ah okay. I wanted to have a little dialog for some sounds and forgot it would get all cutoff and broken mid-words in the store. No biggie, glad it's being updated.

[sleek geyser]

Is it possible to have a global delay on sound effect redemption? I know you can have a per-item delay... But it happens quite often that people redeem different sound effects at the same time and it just goes to shit

[tight harness]

No, as you said it is per item

[valid perch]

@tight harness All of them. I was trying the bot a few months ago and I want to start from 0.

[tight harness]

I agree it can get annoying when they redeem them all at once, it's why I set a cap on how many can be redeemed and manually reset it daily

[sleek geyser]

I guess I have to disable the feature then

[tight harness]

You can ask in #💭︱feedback-and-ideas if you want to request it but as this is #helpdesk-twitch I assumed you wanted to know if it was a current feature

[sleek geyser]

Yes I thought it was a really basic feature and I was just missing it

[tight harness]

@valid perch Not something that you can do yourself but you can try asking the staff if it's possible from their end, no idea if it is or not though

[civic lotus]

Got a question: when i try to change the sounds for my alerts half of the sounds does not play...just normal .wav sounds. when i use the emulator there is no sounds just an image popping up

is there something i am doing wrong?

[tight harness]

Are you setting all of the variations?