#helpdesk-twitch
1 messages ยท Page 110 of 1
any way to reduce the massive spacing between newlines on alert's "Alert message" input field?
Could you provide an example?
the gap between 'KKona' and the 'resubbed' line
i think that depends on your font size
quick question: it's not possible to select several objects/Layers to move together while editing your overlays, right?
I think that was on the feature request list @worn pivot
yeah but that reduces everything equally, the line spacing should be tighter
@stuck hamlet would certinainly be super helpful ๐
Like i just mentioned Sierra, i believe that is related to font size, im unsure if we can do something about this.
@worn pivot 100% agree with you ๐
its possible with the line-spacing CSS property. gimme dat custom CSS feature already
Silly question - with the hype cup, how do I make it save the contents of the cup?

That is currently not a possibility, but we will be bringing it to our cup soon. ๐
<3
at least I can stop looking for the option now lol
thanks, sugar
also....apply every hype cup post i made before to the mod dashboard Kappa
I kinda like that it resets each stream, gives a visual aid for how many subs, follows etc I got that session
We will most likely have a Session based cup, and a all time cup
As well as the post stream report
the issue im sure Paladin is facing is the Cup not keeping its contents when switching scenes
your stats page should give you your report
^^^
wait, does it reset with scene changes?
if you have ''Shutdown source''
aw.. maaaaaan well not a make or break thing
#beta
I look forward to a 'session' cup
Im just happy SE has the cup now haha
oh we have so many plans to make it so much better
One minor critique I have - the cups appear to be a bit too transparent. Might add some faded white glare to the background of them in an update
other than that, yeah, it's great
I've already gotten to the point I dont need "the other" company's overlay
When in doubt, blame Scalper. And when that doesn't fix the problem, blame Perry. 
I switch scenes quite a bit on my stream, guess I'll have to cut back until the cup is fixed haha
^^
You could make the cup seperate, but more CPU usage
@hasty steppe if you create one overlay for your alerts and one overlay for you cup and texts, you can keep the latter active at all time and you won't lose what's in the cup
I'll have to check that out
I haven't messed too much with the cup yet, I set it up, and moved on to the other stuff
I posted a screen shot on #creative-chat
now if only I could keep OBS from auto-switching to another scene when I hit transition, we're in business
@hasty steppe use studio mode
I am, on the 'studio' side when I hit transition, it then switches to the other scene
if I'm viewing the other scene and it has an alert box as well, I hear the alert sounds twice
so I basically have to keep both views on the same scene
There's a setting for that in the middle of studio mode
Between the windows
Can't remember the name right now
But it should be possible
oooh the swap views
Yep
perfect, thanks!
Hey guys
My overlay page isn't working :S
"Launch Overlay" -> blank white page
DIsabled AdBlock btu nothing
are you using OBS?
OH I need to put that url into obs
yes, Use browser source
What have you added to the overlay?
Ahh I see overlay editor
Use that link
hit the link icon, it will copy to your clipboard, then paste in BrowserSource in OBS
Blank canvas is blank :) But pretty soon it will be your masterpiece
trying to come up with a clever "stream loading" screen ๐ค
jesus

love the new hypecup! now on to a question of the tip goal... i already received some tips toward said goal, how do i edit the widged show that it shows the amount already gotten?
@knotty mesa create a separate overlay with just the cup make sure to uncheck 'shutdown'
Sorry I'm on mobile data atm
Data Tab in the overlay editor @unreal geyser
ah, yeah if you restart OBS yes it resets
thanks!
We are working on that request @knotty mesa
the fix is, don't restart OBS? haha.
Okay thanks :)
The green area is my screen right?
Correct
yes
๐
Any idea of the resolution I should set the browser source to in OBS?
To cover the full area
Instead of stretching
1920x1080 is our default
resolution of browser source in OBS should always match our canvas in SE.
np ๐
You can create different resolution overlays in SE.
I'd also just like to take this moment to say SE is fucking sick
excited to start using it already ;D
if ever needed *
I came from nightbot here

SE > Niightbot/everything out there? haha
we sick 
^^

One thing I will add sick
Maybe the green area should have a boundry?
So things snap to the corner perfectly? (OCD HERE)
so gonna be pixel dragging for some time ;D
We have snapping enable/diable feature 
I believe it's the grid icon at the top right
so its on, but not snapping?
only top ones
both bottom ones?
xD
SE doesn't have in built chat boxes yet, right? We need to use a browser source in windows if we want a specific chat? nightchat kappachat etc? ๐
sorry, finally getting around to re-do all my overlays in streamelements ๐
Hello, betting on the streamelements contests is not working for my channel on twitch, has anyone experienced this?
@worn pivot If you're looking for a chat widget it is available in the overlay editor. It's towards the bottom of the widgets tab
@clever mango wow, I am blind, thank you ๐
@stuck flower what exactly is not working? Check that the bet command is enabled under default commands
how can you make Streamelements a sub in your channel?
Are you a twitch partner?
@real moth you can only do that if you're a partner - for emotes and such you wonder, right?
that makes sense. thanks guys โค
It would be nice if twitch allowed gifting of a sub to a channel. I'm sure some affiliates would pay for the SE bot to be a channel sub
Partners of course can do this for free
I've completely confused myself on how to get my music setup with spotify, VAC, OBS and Discord
Could someone explain to me what the hell a cheer is
It's a message that includes Twitch bits
@lament blade https://help.twitch.tv/customer/portal/articles/2449458
Guide to Cheering
This article explains what Cheering is, how to Cheer on Twitch, and other useful information.
Notice...
Ahh I see... What the hell are twitch bits
lmao
Ahh thanks Dante
will read itn ow
Probably explains it better than we could ๐
@hasty steppe that is a black hole that I somehow managed to get myself out of after thinking it would be simple to configure
@clever mango I am literally making myself a flow chart to fix the confusion
Tried that lol still didn't help. I wish you good luck and if you can make sense out of it I will likely ask you for help
I had it working once, then changed something and cant remember what I did
or do they just bounce around and get cheered to eachother lel
An external mixer would make things much easier I think but $$$
@lament blade you need to reach $100 and you have to wait 60 days to get the cash
biggest scam ever if you ask me
Subs+bits
I have an external mixer but its somewhere deep in storage
Partners have the same $100 requirement but they get paid 45 days after
I do have Voicemeter Banana though
And partners don't need to pay the payout fees
@clever mango still bullcrap, people give you money but you can't have it, and if you never reached that $100 threshold, they get to keep the cash for themselves. When you consider the fact the viewers already pay a fee when they buy bits ($1.40 for $1), you realize that using straight paypal is way better, even with fees
an OBS plugin is fucking killing my pc, 561,201k of memory
can't help but feel it's the browser element for SE doing it
@lament blade are you using studio?
Nope
here's your answer
it's cef-bootstrap.exe
yep, cef bootstrap is the browsersource, but obs classic has been discontinued. switch to obs studio and you won't have that issue
oh so you are on studio LUL
have you ticked the "shutdown when not visible" chekcbox in the properties on each and every browsersource?
it shouldn't use that much, are you using the hypecup?
Yes
Should I remove it
55% proc usage at idle
lmao
(That's a screenshot on OBS for placement)
oh 2 cores CPU, no wonder your PC is being crushed
or a ryzen cpu
damn, even with all this craziness going (a million windows and the game and obs etc) Im at 12% tops
old/notebook amd cpu only have 2 cores/4threads, you need at least 4cores/4threads, and 4cores/8threads is the recommended setup
Eeek
I have an intel i7 4200k I think in the attic but the benchmark doesn't beat this FX 4300
i7-4200k doesn't exist tho, it's either a i5-4200 or an i7-4770K
and amd has been doing fake advertisements with their fx series in the past, calling them 4 cores cpu even tho it was only 2 cores with hyperthreading, an i5 has 4 true cores
if it's an i7, it will be waaaaaaaaay better than the fx, since it's a 4 cores with hyperthreading
wel, it still has 4 cores/8threads but running at 2.6-2.9GHz that's why it's being crushed by the fx in some benchmarks, but in the end, it might still be better for streaming since it has twitce the core count lol
a crazy french journalist actually benched it against a 6700K and the results are surprizing, it's still a decent cpu lol http://www.comptoir-hardware.com/articles/cpu-mobo-ram/31474-experience-bloomfield-bon-pour-la-casse-.html?start=2
Hello, will SE also cooperate with the Deepbot?
@lament blade Hi what do you mean by cooperate?
still, that doesn't tell us what for
why would you want to put streamelements stuff into deepbot instead of just using streamelements? I don't understand why you are trying to achieve here @lament blade
Will SE still use the API key with deepbot? such as Tipii
sorry for my bad englisch
The only "integration" between Deepbot and StreamElements would be importing loyalty points from deepbot into StreamElements
With all that StreamElements offers and will be adding in the future, there is no need to pay deepbot
@clever mango I almost have an answer for you lol
just working on getting OBS to accept the final output and it should work
๐
i just got a donation but no alert went off
first time this has happen
it shows in my paypal but nothing shows in my dashboard
tip moderation is turned off?
yep
@serene granite
says no tips pending approval
@upper steeple i see one from dccool 14 minutes ago
@lament blade ask and we shall help
@lament blade nope, here is how it works
The slider increases the payout if you manage to win, not the actual chance of winning
Less than 100 on the slider means people will not win money over time using the slot machine. 80-100 is a good range
less emotes = higher win chance
its like 5 emotes = 3%, 4 emotes = 7%, 3 = 12%
actual formula : n / n^3
n = number of emotes
slot machine is designed to be difficult to win but has huge payouts
You're welcome, you too
Last thing alucard
How much emote i have at the moment you can check it for me ?
Cause im in streaming atm
@lament blade do you mean sub emotes? I see 3
Nope for the slotmachine
Is Streamalerts down for some maintance etc? since subs etc dont pop op on the ground control and not showing up on the website ๐ ? but all other alert sites capture the alerts? ๐
@lament blade You have to go in you settings, I can't check that for you
Ah okay thanks
And the last thing
I can sub with the bot
So the bot can put my emote
@elfin plover I think you mean StreamElements. And nope, everything is working https://status.streamelements.com/
On the slot?
@lament blade yes, but you would have to pay for it, since Twitch only provides free bot sub to parners, not affiliates
@silk patrol correct (Y) just having alot of stuff running atm sorry
And how much i need to pay?
@lament blade it depends on which emotes you want, each emote is linked to a tier, so if you want all your emotes, you have to buy a $25 sub
Okay ty
but i looks like no one has any solutions to the problem ๐ค ?
@serene granite โคด
@elfin plover is your alertbox configured correctly for sub alerts? is it working with the event emulator?
everything working correctly and nothing changed - just stopped yesterday
looks good @hasty steppe ๐๐ฝ
all recorded at streamlabs etc (you can see the subs coming in) but at streamelements there is no regs
the only thing it catches are hosts & follows
@elfin plover try to log out on StreamElements website, refresh the cache (CTRL+ F5 or CTRL + SHIFT + R if you are on mac) then log back in
didnt work @silk patrol :/
whats the problem @elfin plover ?
@serene granite my groundcontrol dont catch my subs & alerts dont pop up unless its a follow, host ๐ค but the subs etc are regged on streamlabs
do you see them on your activity feed in our dashboard ?
nop
there is nothing - only the follows & hosts coming in - it stopped working at the start of this week
did anything other than subs stop working ?
Did you change your password recently? ๐ค
nop didnt do that either :/
All yours Hectic 
the only thing i changed was the payment email for 2 days (charity project) then back again thats it
this friday * and everything stopped working this monday
is there a way to test Variation setting?
Yep, using the event emulator
@elfin plover its possible that something became desyncronized between us and twitch, and the method to fix it is to logout and login from our site which you just did
ow its over there.. its transparent:P hard to see ><
so please let us know if from this point on new events are not showing up
to be honest i think they dont show up - coz i only have 1 recent activity 1 day ago and they are diffrent
and is there a way to enter a link for a gif instead of downloading it and then setting it as a video for my alert
@civic lotus nope, you have to upload it
but if you aleardy have the link, it takes one click to download it ๐
webm is much better ๐
mp4 isn't a gif, it's a video, you can convert it to webm easily
@serene granite any idea on why the tip never showed?
is there a way to move a text in the overlay editor not to auto aline with something else? like pressing ctrl to free move or something?
arrow keys
zzzzzzomg tnx:) that helps a lot
@civic lotus you can also disable snapping with the grid icon on the top right corner
tnx
Hey, song request question!
Is there a way to change bot's output to whisper when using this command? As it stands, it auto-generates a response and dumps it in chat, which can lead to flooding. The only workaround to this that I've been able to find is to mute the bot completely while still the commands functional, which defeats the purpose of the bot.
To clarify a bit, I am aware that you're able to fully alter the output protocols for any commands that you create, but this doesn't seem to be the case for default commands like SR. Can't find this particular variable in the SR settings in Chat Commands nor the SR module settings themselves.
The other night while I was playing GTA the Text Overlay Issue with the UI chat happened again.
Seemes like there is still something going on with Cache Text or something?
https://www.twitch.tv/videos/174083099?t=47m07s Start of time Stamp to show when it does the Ghosty Text overlay thing.
And another time in a different game from last night.
https://www.twitch.tv/videos/174323458?t=19m24s
Hi there
Does anyone else face an issue with the Twitter Module ?
the bot does not act when a new tweet is published
@opaque nova
unfortunately, you can't change the way the bot answers for default commands, but since it has been requested multiple times, it might become a thing
@silk patrol Gotcha, and thanks. They told me via tweet a little while back that the setting was there, so I wanted to make sure that I wasn't being an idiot and missing it.
@lament blade the only thing I have seen is that it will tweet out the Reply's to folks rather then just the important messages for me.
I operate a 24/7 channel and it appears in my logs that the last published tweet recognized and published in the Chat was 15 hours ago, where it has always been working for the past 40 days or so
Sep 12, 2017 5:38:29 PM StreamElements PogChamp new Tweet from @StreamElements: @HAVOKgg @Miguel_Gator Thanks! appreciate it!
thats the last tweet I got to my channel
this is not a support question.. i just want to tank you all for the support and i love the service for my stream! ๐
@opaque nova As you mentioned, it's not possible to change the response type for default commands. In order to keep the bot functional but reduce SR spam in chat, you can disable the command and have viewers use your SR page to request songs.
@clever mango I've tried that, but it seems to re-enable automatically. Granted, I'm suspecting that it may only do so because I'm the one testing it. There's probably some kind of superadmin override if the owner uses the command in chat.
It possible to remove a name from the all time leaderboard ?
@latent creek go to your Layouts and you can edit your Status
@opaque nova you mean the bot responds to your !sr in chat when disabled?
there should be a Data side for you to edit any input that is dispalying on your overlays
@clever mango Correct. I disable it on the page, use the command, it responds, and reenables the function in the settings.
If that's the case, yes, its because the broadcaster has no limitations
Although, I didn't think that would re-enable the command ๐ค
Anyone not seeing bits fall into the hype jar?
hmm, i'm talking about the Loyalty All Time Leaderboard - https://streamelements.com/dashboard/leaderboard/alltime
Yeah, I found that weird as well. Can't see any other reason why it would enable it again outside of malfunction, though.
@latent creek you can reset it completely but not remove a single entry
ok cool, Thank you
@spare jay I am new to this Support Section, should I email someone? of post in a dedicated chat? any suggestions welcomed ๐
thanks @clever mango
I will check around for some insider about a possible Twitter Module bug already reported then
You're having problems with the module?
well yeah as written earlier, module not posting anything in the chat
last push was more than 15 hours ago
tried to add new followed accounts for testing purpose, not working neither
not sure where to dig ... ๐
As long as the bot is in chat at the time of the tweet, the bot posts almost instantly
Could you screenshot your module settings and post here?
TerraBuck when you get a Chance that overlay for Chat issue happened again! this time got the two video's posted โ
So I edited the bits sound but I dont like it and I wanted the default bits dono sounds, how would I get them? Do Yall have the sound files anywhere?
Twitter Module settings
@spare jay Thanks for the videos. I passed those along to our devs and was told they would look into it asap. I'll check in with them again here shortly and pass these clips on to them ๐๐ฝ
@dim sorrel you would need to delete and add the widget again, or if you haven't save, just leave your overlay and come back
oh nooooooo D: I edited the other alerts SO MUCH. I would lose everything I added onto the other alerts
@clever mango thanks, trying right away, but this has been working for weeks as it is
@lament blade picture it as a link more than a twitter handle
โคด yes, no @ symbol
ok
unfortunately still not working ๐
what is your twitch channel?
After a bit of testing, I've found that the setting to disable SR in chat is indeed malfunctioning. It reverts back to enabled instantly, regardless of anyone trying to use the command.
I'll look into this @opaque nova Thanks
@lament blade There does seem to be a bug with the module. I'll pass it along to the team. Thanks ๐๐ฝ
@clever mango thanks for your help
FYI, last time it did work on my channel was with this tweet :
last tweet with twitter module, (Twitter timezone)
which should be 2:51 am CEST
Thanks
What is your bet: are we talking about 48 hours before someone looks at it, or more about a week or so?
just need to know if I should look for a temporary tool?
@lament blade we are not SE devs, and there are very importants bugs/features on the list already, we can't give you an ETA, sorry
@silk patrol thanks for your anwser
It could be something that is easily fixed and will working later today or it could take longer
ยฏ_(ใ)_/ยฏ
@clever mango @spare jay @silk patrol thank you guys for the support and chat!
5 Stars!
@serene granite did you happen to figure out why that tip never showed up on streamelements side?
WOOT user supporting user I got 5 โญ 's
just noticed that some cheers are recognized by the hype cup when other's aren't. Already know that it doesn't recognize kappa, bitboss, bday etc. But it recognizes generic default bits. I just refired this cheer and nothing happen in the cup.
refire this one and they drop in the cup
I know there's an update coming for it and I believe it was relevant to what you just described ๐ค
okie dokie, just bringing to your attention ^_^
Very appreciated 
hi guys! i changed my name on twitch and now i lose all my rewards, what to do no? ๐ฆ
now
Ask the streamer(s) to transfer your points to your new name
thanks, i'll try ๐
what weight would you suggest to put subs and donations etc. at to make everything else in the cup sploosh? Cause currently nothing goes sploosh.
hey how i set the percentage on tip goal? also the song display don't songs from the backup playlist . is there a way to display that
@storm storm
@storm storm we are working on the backup playlist part. The reason for it not working at the moment are limitations on our usage of the youtube API. it is for the same reason that we don't allow searching song requests. We hope to get the backup playlist pulling the information.
As for setting the tip goal, you can set the value and to see the percent as fluffybutt said, and you can change where the goal is at under the Data tab
i changed the size of all my tokens but when i go to add a variation for cheers and change the size of those, hit save and just save it to that one it doesn't change its size
nvm i think i got it
What do you think the cause was?
i'm not sure think there was a lag on the site cause when i exited the overlay and went back nothing was saved
I hear double alert sound
For Each Scenes how to make a single alert sound ?
Err ?
Question! Streamelements is not responding in chat. Commands are not working at all
@topaz torrent make sure each of your browser sources has this box checked on every scene that you have on obs
Yeah, if you have multiple versions of your overlay in separate scenes and they're not set to shutdown when not active then you'll hear them both, either that or 2 versions of OBS open or the overlay manager open unmuted
Anyone know why streamelements commands are not respond in chat at all
@tranquil sequoia There's a button on the dashboard which should say Part Channel (providing that the bot is in your channel currently), click that and then tell it to Join Channel
Also if you link your Twitch to your Discord then it's easier for us to join your channel and test things like this for you
@tight harness omg awesome. Life saver...appreciate the help
Where to put the link ?
will there be a button on the activity feed in order to clear the hype cup instead of having to go to the overlay editor?
anyone know if there is a way to allow my mods to have the same access as myself on my own channel for SE? meaning they can crerate commands, edit and just see all the info or most of it at least
if they have their own designated moderator tab for my channel for SE
Mod dashboard access is coming soon
is there a command list or something they can look at to help them create commands and events/interactive thing for viewers
They can do many command related things through chat
Yes, under chat commands tab you'll find commands and variables
i want my mods to micomanage viewer interaction, currency and reward redemptions etc.
Hi there! Is there a way to auto-import Tips from StreamLabs into StreamElements without doubleing up everything? Thanks!
@versed dagger you can import your tips from SL to here using the import tool. If you have already imported before, it WILL duplicate. You can avoid this by deleting imported tips before importing again
@weary mist Thanks for the info, really appreciated!
will there be a button on the activity feed or just somehwere in order to clear the hype cup instead of having to go to the overlay editor?
Hi
helo! i have a question about Subscriber goals and follower goals on my layout
the info is not accurate, since i had subscribers and followers before using streamelements, i tried importing the data from streamlabs but it still is inaccurate, is there any way to manually set the number once and have it build off of the new number?
Hi, I talked to you on twitter about the store alert that is not working.
talked to me?
No, I'm trying to talk to them too, because I'm having this little problem ๐
My problem is in store redemptions alert. Is not working.
@maiden root I was having issues with mine too, just setting it up today, is it not showing up for you? For some reason its not showing center in OBS even if centered in the widget settings
took me a while moving it around to finally get it center in OBS
try moving it to the middle left
as much as yo ucan
unless its a diff issue
@hasty rain you can edit your goals using the Data tab in the overlay editor
@maiden root tell me more tell me more, does your alert have a gif? (grease sing-song voice)
thank you!
@crimson quest also, what are your OBS browser source settings (don't show your link, but you can take a snip of the width/height
Hey! I tried to import my streamlabs settings, alertbox and tips settings. But they donยดt show up when using it in OBS? Am I missing a setting somewhere in OBS perhaps?
i am trying to add alerts, works fine but the sub alert and bit alert. I am not sure why it's not working. Please DM me or tagg me in here - thanks!
@crimson meteor check variation settings in the editor, it comes with a default, if you delete that, or change it to your liking, it will work ๐
it shows the alert but not the image but the sound or not the sound but the image
is this something happening in the editor, or when testing in OBS?
editor
@weary mist for me itยดs in OBS
@crimson meteor which browser are you using?
chrome
@strong terrace after you imported, did you grab the overlay link?
@weary mist it was set at the default 800x600
@crimson quest ah, as I expected. Make sure it is 1920x1080 ๐
yes ๐
@strong terrace cool. Does it show fine in the editor?
will do thanks
if anyone here can explain bingo to me, that be awesome, i have it disabled til I can understand how it works
bingo is kinda fun
i understand how it starts and how i can canel it, but does it end on its own?
you activate it, and pick the mote set (all, twitch, bttz, ffz), and the bot picks a random one for that set
or just until someone picks the right emote?
everyone then guesses emotes until it gets picked. As far as I know, it will end once someone guesses it. I haven't done one in a while, but give me a few minutes, I will remember how to activate, and see if you can stop it
i can stop it by !bingo end
how do users pick? !bingo then a emote? or just by regular emotes
as the stream goes on
just using the emotes
ah ok
and it only counts the first one in the sentance
so they can only guess one at a time
i will enable it then lol
i just tried it again and i am streaming and it's not working
I have seen a bingo last 3 days, lmao, and someone randonmly used the right emote, haha
you can set that in the command settings
ok wil do thanks!
the more i learn of Stream elements the more I like it, already got rid of another bot
๐ that is the goal. No need for them all, just one
i still got another, but more work and i may get rid of it as well
is roulette and slots basically the same thing? just slots is more visual?
@crimson meteor are you using an imported alert, or is it one you made, or one of the sets we provide
@crimson quest roulette is like a win/lose, where slots is slightly different
roulette, you can pick the win/loss ratio with the bar
Hello, am I in the right place if I can't get something to work in StreamElements?
If you're busy with other people I don't mind waiting til you're free ๐
i only have one setting in Bingo and thats the max points
@crimson quest the chances of winning depend on how many emotes you put in
you can change more settings in the modules section
that is in the module section
@minor depot ask away, I see all 
I can't seem to get any sound to work on my follower alert
all i have in module section is max pts
The sound clip works fine when played normally on my PC, uploads fine, the sound is up and I've saved/exited/reloaded
for bingo, or for slots
oh, you have to go to chat commands for the rest
ah ok
But whenever I do a test follow, the gif I chose plays but no sound plays
@weary mist what? i don't understand... i went to widget and added alert then went to sub alert to edit, changed image (gif) and changed mp3 sound. Sound works but not Image... when i change cheer/bit alert i can't change either
@crimson meteor first, did you remove or change the Variations?
both sub and cheer have variations
@minor depot you I might have to hold off on till I get home to help. Seems like something weird, and would be better if you can show me either via teamviewer or video call on discord
Sure no problem!
@weary mist i feel like a derp omg thank you! now to rebuild cause i had deleted everything - rip
@strong terrace can you explain more your issue? I am not sure what you mean
@crimson meteor haha, no problem. I was there at some point 
is there any way to set a local user cooldown instead of a global one for the loyalty points store?
nah forget it๐ , Iยดm tired and donยดt know what Iยดm saying. Causeยดnow itยดs working ^^
@strong terrace I can live with that fix
๐
@wraith mulch not yet, but I think something like that has been requested before in #๐ญ๏ธฑfeedback-and-ideas
ahh okay thanks
Hey so i just started using streamelements but....whenever I try to launch the overlay in OBS it just kinda pops up out of view on the bottom right I can make out two letters and thats it
what gives?
anybody run into this issue before?
@lament blade when you made the browser source, did you change the width and height to 1920 and 1080?
๐
such a simple fix to
its what im here for ๐
@weary mist dumb question but i'm tryin to get the Kappagen to work properly
any suggestions?
like I hae it set up its just not showing up in obs
which OBS?
studio, lol
yeah
k
god I kinda forgot classic exists
good, lol
its so bad ;n;
yeah i mean i'm pretty sure they dont run updates on that evil machine box
lol apparenlty you

depends on your editor settings. Do
's show up on the editor?
hmmm
I got alertbox working
Tried refreshing the browser source in OBS?

It worked? ๐
LMAO
I restart obs right
and as SOON as i start it up
SIXTEEN EVENT SIMULATIONS ALL AT ONCE ALL THE ITME
hides in a corner

good ol obs

must of had a rat stuck in the pipes
You just needed to refresh the browser source, but that works too 
scared the piss out of me
also just a curious question
I can upload any gif/video/image with a custom soundset right?
anything you want
hue
well yeah I wouldn't expect a...MKV2 file to run or something extraordinary like that
don't forget to check out the hype cup, that has MOAR customization power than most know what to do with
lol
LOL I CAN'T UPLOAD THIS ISO FILE
webm is the way to go
ew
lol
i can't get my macromedia shockwave file to upload
works well with what we do. Most of the animated overlays use them
shockwave? who uses that anymore
I've never once in my entire streaming career used a webm file
lol thats the joke man
me either, i didn't even know what it was until I started here, lmao
but it works, so ยฏ_(ใ)_/ยฏ
weird
i am very
its okay
so am i
I'm pretty sure being a LITTLE weird is a requirement for anybody on twitch
heh, I bring a lot of weird
im keeping a bit saved back, bringing full weird to twitchcon
ugh I wish i could go
So I've been having this issue for a bit but whenever someone redeems a sound it always has an echo
Hello all. Just set a new lot of S/E overlays on my OBS stream software. I have a "Current Song" line at the bottom, how do I get it to show my Spotify songs playing?
@woven hull at this moment, we don't have a way to show your now playing from spotify
@torpid pulsar that sounds to me like you either have multiple widgets for the store redemptions, or you have multiple overlays with the widget on it
Ah no problem. I'll just take out the "Current Song" thing for now, all good, cheers
@weary mist do you know if theres a way to setup a custom command or otherwise with this site to read out from multiple text files
like...!command then reads from a text file or multiple
does anyone know if this is possible
no, because we are cloud based, there is nothing that can read your files on your computer. Something similar would a #๐ญ๏ธฑfeedback-and-ideas to be able to upload a file, and have a command pull from it
Alright thanks man
Is says that viewers can pay to have their songs prioritized but there's not way to bump songs up to the front of the queue? Or play them now? Or anything like that.
not at this time, though you should be able to shuffle the songs. The ony way is for viewers to do the request in the donation, and it will auto-bump the song to #1
What is the command for that?
there is no command
oh

um
i was right, there is no command for shuffle, but the broadcaster can do the shuffle either from the song request page, or from the ground control app
no.. I mean what's the exact command for them to buy a top song.. lol
like how does that work
when you have it turned on, when they make a tip through the StreamElements tipping page you have set up, there is a box that people can put a link
Hi...i was having a issue with the alerts on obs making it crash...what did I do wrong
LOVE the new hype cup! Problem though, can't get it to work smaller than 1280x720
Hey I'm having issues with my browser source. I have a single streamelements overlay I am using in OBS, and frequently, my entire computer will lock up for a second or two at a time. "cef-bootstrap.exe" suddenly jumps from 3% CPU usage to 60%+ usage, and I've done some research and that process comes from OBS browser sources, and the only one I'm using is the streamelements overlay. Where is this massive lag coming from?
Typically I found recreating the source fixes that
So delete the browser source completely, and remake it copying the same link?
correct
make sure you delete ALL iterations of the source too, or it wouldn't completely remove it
I'll try it! Because my computer locking up every 3 or 4 minutes kills my productivity haha
lol yeah. id imagine
Seems to have worked so far, thanks! What could cause that and is there anything I can do to prevent that in the future?
just a bug in OBS from what I can tell. Restart your pc just to make sure it wasn't a fluke
I'd definitely believe it lol, OBS is pretty funky. Before I stream I'll get the restart to clear it all out!
Cool ๐
OBS is defo the best so far and I come from bigger production than a twitch stream saying this. ๐
Is it possible to make a sound effect stream store item without the prerequisite "!redeem"?
I have a .wav from Finding Nemo (when Gil says "filthy, absolutely filthy") and if possible I want to call the command "!filthy" to play it, but the stream store would only allow "!redeem filthy"
could make a custom alias command iirc
Alias command?
custom command and in the settings you can set it's alias
alias would be spelled the same you'd type out another command without the !
I'm not following how that'd get the sound byte to play
create the store item and use a custom command with the redeem command as the custom's alias
OH so someone calls !filthy and that command calls !redeem filthy in the alias?
Where does the sound byte come from?
Wait I don't have a redeem alert box that's probably why :/ lol
okay, i love helping ya man, but i'm streamin some CS:GO now. ๐ ttyl?
Yeah of course, don't let me keep you! You've already done plenty ๐
glad to help ^_^
Can I say I just freaking love coming into the support channel, and I see streamers helping other streamers and it just makes me feel good.
It's super exciting!
โค
you guys are amazing.

I got the sound byte to play (I'll switch to some other support if anyone else isn't busy currently), but the store notification doesn't pop and the alias custom command doesn't work yet
that would be all SE's end. Again, haven't gone THAT far into this.
store notifications are buggy for me.
alias takes specific formatting, not sure how to help there.
as far as I know, the only way to alias the sotre command is to change it from !redeem <item> to !<somethingelse> <item>.. Havent gotten it to just !item yet
Oh I see, the specific formatting is where I will get stuck
That's fine, it's just a QoL thing anyways. An extra 7 characters won't hurt anyone
ok, peeps. Feed me your problems, I will munch on them, and regurgitate (hopefully) solutions
XD โค
and in the silence, I will be grabbing a bowl of ice cream to help flavor things
actual gif of me
Okay, here's my problem. I just started using the hype cup and I can't resize it to anything other than 720p
check my stream.
Alright I've got one. My store redemptions widget shows the animation and item name in the editor, but in the saved overlay (in OBS) it doesn't show (but the sound effect still plays)
it works, but what I see on my dash if i test the items isn't what is always in the stream's own cup
@analog idol are you using obs studio?
plus the resizing would be helpful. not obtrusive right now, but would be helpful if it could be smaller
Yessir
hmmmm
I had him completely recreate the source.
i had the same problem before and this fixed it for me too
oh derp
wrong issue

all I hear is click click click 
scalper, you in da stream? XD
CPU overuse seems to be caused by saving the overlay while it's currently active in OBS, so once I reload it it makes it work nice
it seems like nbd to have an extra 7 characters but my redemptions went from like, 30 per stream to 3 lol
but it could have been because my viewers were already so used to the other commands? I don't know.
Also I think before you redeem you have to connect your account to SE yeah? or at least you used to
I dunno. It was not as fluid, sadly.
@lone bridge I think only if you try to redeem through the store
we should experiment and figure out for once and for all
@analog idol what kind of things do you have on your overlay, and what kind of CPU you have? As for the redemptsion images, are they custom ones, or the generic one
I have an image, my chat, alert box, hypecup, event list, kappagen, and the store redemptions that doesn't work. My CPU is an i5-6500. Redemption image is custom, but even the text doesn't show
@terse canyon you can get the cup pretty small using the cup scale bar.
@terse canyon
that will allow you to change the size of the cup
lul
barely fits 2 sub events
Yeah, the positions, size and style only controls the widget boundries
@analog idol what GHZ is the processor? Kappagen can be pretty hard on processors
3.20
mmm, that is probably it then. I had to upgrade my processor to an i7 in june
jumped from a 3 to a 4ghz, i5 to i7, and now I have no issues
I was getting 100% CPU, and it was making my stream about 1 fram per second
sometimes per minute
So even when Kappagen isn't currently popping emotes, it still beats up on the CPU? When nothing is happening it spikes my CPU
I have heard of that issue before, though I don't experience it myself. I would try removing, saving, and readding the kappagen widget to your overlay, and see if that helps out
The only other thing was the lack of my store redemptions widget
anyone can help me out real quick im having an issue with my alert sounds not updating
I might have had that exact same problem yesterday @olive tartan so let's hear it lol
@olive tartan sub and cheer alerts have variations. you would need to delete/change those @olive tartan
thats my first guess
lul, the double tag. Im a derp
i know and did that its updates on the website but when triggered its still plays the old one in obs
Delete it and re-create the browser source? Yesterday I had cached old sounds, and that was the fix
yeah, OBS can be a bit of a clinger
in obs?
Yeup
did that already and still the same
did you click save in the editor?
yes
the editor is being really laggie for me rite now maby thats someting to do with it
hmmm. are you using chrome? or something else
yes chrome
do you run any extensions? A good test is to try doing your edits in incognito mode
now its playing both sounds when i trigger it
im in ur voice now btw
One of your scenes definitely has an old browser source in it then. That's the exact problem I had yesterday
@olive tartan it could be you are hearing it from browser and OBS, if you mute one, that helps
no there both comming from the editor
ok, did you launch the overlay into another tab
no
The store redemption alert box still won't show ๐ฆ
well thanks anyways guys ill mess with it tommroand c then
let me know @olive tartan
@olive tartan def come back with a fresh set of eyes.
it's possible something is acting funky
it seems like ther are either multiple alert boxes, or multiple overlays active
ya i think its something with the website atm but ill c how it goes tommrow
i've been there MANY times -- with actual bugs that people like @weary mist look at me skeptically about and with little details I've overlooked
For the most part SE is pretty consistent, but the overlay manager can act pretty wonky.
but it's also a UI that offers a lot of detail and customization so sometimes settings can get overlooked too
THE SCALPER SONG!

@olive tartan def check back. If there is some sort of bug or issue they are pretty great about pushing fixes through quickly.
;~;
Hey everyone, LOVE the new Hype Cup! Thanks for taking the time it needed to make it great! I have spent most of the day making the fine adjustments to my cup, it's AWESOME!! I did have 2 questions. How do I make the cheers that drop into the cup bigger? They are so small, and I don't see anywhere to adjust their size. Lastly, when th cup is full, how do I make new items that fall into it bounce the old ones around and (sometimes) empty. When the cup fills up, they just bounce off the top. Id love them to slam in and skae it up a bit. Anyway to do that? What weight, or settings should I use? Thanks ๐
will do thank you
@crimson granite for the first question, if you change the pit size multiplier bar on an existing variation, it will pop the option to change it on them all
And it will change it only for the cheers, not for the other icons and emotes?
I am not sure about that. I think it changes it for everything. I am hoping to get them to make it so the variations are visible for editing
That's why I asked, I had a feeling, I noticed it did it for everything earlier today and I had to re do it all. I have some icons that are larger, cheers and hosts are smaller. Just want to keep the various sizes.
you change the size of most if not all of the things that fall into the cup under variations and sliding the token size slider
I think theres a few that might be a work in progress still
Cheers don't change sizes for me, it's only those
do you find that to be true on your end?
Thanks for your time on this! LOVE all your hard work on the whole system!
๐
bro's a boss man ^_^
also, on your comment on taking our time. Believe me, we want it to be the best. BUT, just because it IS the best, doesn't mean we are going to stop improving. There are some SWEET upgrades coming
My comment was in agreement with you. Please take all the time you need. I love the all in one with your service! Love it!
@crimson granite https://www.cuda.live/s/z8eyykdp.gif
I was also in agreement, just expressing our graditude to your enjoyment
WORDS HURT
MY MOUTH
AND FINGERs
Thank you for making this! Alright, so the only other issue, is by applying it to all, this will also make all other event icons (hosts, follows, tips) all the same size correct?
I would have to go back and make the others smaller?
yeah, that is the bleh part
^
Alright, ill just take some time and go through it, not the end of the world. At least I know for sure now, I appreciate the help! Thanks for that!
np. It'll get fixed correctly soonโข
Then just a quick question on the weight and bounce. How do I make it so the tips dont stack up and overflow? Can I make it so it shakes them up in there a bit more? Whats a good setting for that
New ones dropping in that is
if you slide the bar for gravity a bit more to the left, it should increase bouncy ness. Also increasig the variation weight will cause it to displace more
YES, that is exactly how I want it. What's your setting?
something like that would be a weight 200-300. 500 for max fun
Ok, ill go set that now!
Ok, LAST questions I promise! So, why do my cheers have a large area around them? Like invisible boundry or something. They arent touching the other icons...
Cooties
That's them sitting in there... And yes, those are nuggests
lol
They all have cooties
you can check the wire frames by turning those on in editor, and make sure you body bounds are about 30-40% of the width of the image you use
Alright, ill check that out! Thanks again, you all are so great, thanks for your hard work!!
๐
Chicken nugget tokens! 
100%!
someone else I helped has pink diamonds, and pink cupcakes ๐
I love that in a couple weeks, we will be seeing 100's of cups, and each one will be different
Ok, now I screwed something up, I cant get this to adjust the bounds... LOL!
HAHAHA LOOKS GREAT
LMAO
I'm sersiously laughing over here
thats a $1000 donation 
so funny
I am going to set one of those personally, just for shiggles
That's a "Streams Finished, let's go home!" donation token
Anybody have advice on how to get the shop redeem notification to show?
@analog idol are you emulating, or redeeming an item
are you using a stream perk, or a sound effect
Sound effect, but I think it should still have the icon and text attached?
no, the sound effect is ONLY for sound. if you want a pic to show up, you have ot use the stream perk
Just saw this: "The alert settings apply only to items of type Stream perk that have Redeeming this item shows an alert enabled." Can I enable that setting myself?
if you want alerts, yea, you will want that enabled. but a sound effect will never show an image, just play the sound
Oh, I see. That's fine then
Is it possible to have random sounds play from a redemption? So I'd upload like three different sounds all redeemed by !(name) that would randomley cue
I tried using one of the super themes, and even if i changed the alert sounds in the alert box, the default theme notification sound plays behind or before the audio I changed?
in the browser editor or on obs
@next flicker I wonder if perhaps a different sound is alerting in OBS than in your editor. ๐ค
Negative, I made a scene with only a game client and that browser source, and @pine hemlock on both
@next flicker wat alert was it
interesting. I know sometimes with OBS occasionally i need to relaunch/repaste my browser source if updates don't reflect in the editor.
sounds like that's not your issue.
Can I make multiple sound effect shop items with the same command so they randomly pick one? Or will it say "command already in use"
@weary mist Every alert has something different, but every one did
@analog idol try it and let me know what happens 
lul, can do
@next flicker do you have the time or desire to record a snippet of what's happening ? I have literally never seen or heard of this happening. If not it's no big deal, these dudes in here besides me with blue names are super legit and could probably help anyway.
Did like 6-7 of them in a row, seems to only be using the first redeemable that matches the same command, but it lets you type them both
@next flicker Can you go to the alert box and clear the sound and reupload a new one, does it still occur?
Yup, it just uses the first match to redeem. Didn't really expect it to work I guess haha
Hey, I just had a few tyhings in the bottom of my Hype cup and then someone donated 1500 bits, they came down and just blew everything out hahah - how do I change the settings so that doesnt happen again?
Mass and gravity settings
๐
Each token has it's own mass setting
and adding more gravity will make things less likely to go flying
Can the event buffer read from past sessions and stay there even when OBS has been closed?
Obviously the test ones don't stay, but will real ones stay?
they should, yes
Nice! I wouldn't know because I haven't had real ones yet, that's great
where is the setting for gravity - I dont see it
@next spruce click on the widget, and it should be right there. It might be called bouncyness
I put it right up and they still go overwhere
@analog idol yes the events that have already occurred will stay in your event list, etc.
noiceeeeee
That's actually a newer thing
I used to start off my stream with no event list until events occurred, now I open OBS and there's an event list with previous stuff.
That's very exciting, because events may be hard to come by for me!
Jesus that scared me xD @lone bridge
Can anyone help me? Trying to replace my tip alert giphy, but it won't replace my old one. Any ideas?
@craggy shoal do you have any variations set up?

but who came along?
LORD SCALPERRRRRRRRRR
@analog idol i considered warning you LOL
perfect thanks so much @weary mist
๐
ps you already have almost 100 followers and you pretty much don't stream?
YOU'RE WELCOME FRIDU I GOTCHU BOO

I once did a giveaway of almost $100 in game currency, so I got a lot then but it's been a while ๐
oh damn! lol
Well shit, if I ever play overwatch I'm finding people in SE discord to help me.
good idea ๐ I will play just to watch you derp
โค
if i could get battle.net to update....
the one time I did game on stream (besides a mario emulator) i played life is strange. On a shitty i5. And it was like, 5 frames per second or some shit LOL
overwatch is a great game :)
it looks like the only fps i would enjoy
is that the chick who looks like kaceytron in the game? 
#helpdesk-twitchMain
lol guess I'm a female gamer too, cause I main Mercy xD
the healer?
yes
mostly because I'm noskill
I like healing people, I am much better at that than killing
JEEZ CUDA MAYBE WE DONT WANNA HURT PPL
I'm just bad at aim lol. I love Ana but my accuracy is usually around 25% ;~;
I wouldn't say that @pine hemlock you need some skill with the glide to stay out of the line of fire to stay alive and keep your team alive
when they start targeting me I know I am doing my job 
anyone down for a PUBG match with meh? I just had a battle with a fence XD
then i saw the person behind it XD
๐คฆ๐ป
@weary mist can verify this XD
hello peeps! Quick question, if I have multiple variations for an alert, does the volume slider on default effect ALL variations? Or do I need to go into each one to lower them (when I do a stream that alerts need to be more quiet)?
not sure, actually. Test it and let me know 
The default effect says "If you add variations this option will not be used" on the page, so I'd assume you have to change on each one
Each volume slider is independent
Set the volume how you want it in the default -- and THEN make the variations next time. The variations populate all the settings basically off of what the default is
at least that was my experience.
right. I just do a stream that is more of a podcast/talkshow type thing and for that, the alerts are too loud. Currently was going into each one and lower them.
but thats only 1 of my streams per week
ahh
I would suggest making a duplicate of your overlay then
you can use one of the overlays with the volume all set and saved for the podcast and then leave the other one how it is so you don't have to keep changing them
gotcha.
Can store redemptions be dropped into the HypeCup?
@analog idol regarding variations/default alerts -- You can use variations and defaults together UNLESS one of the variations matches the perimeters of the default. if that is the case it'll only use variations. For example, creating a tier 2 or tier 3 sub alert will activate the alert only upon that type of subscription -- any other type of subscription will use the default alert
HOLY CRAP I NEED TO GO TO BED
i was supposed to get up in like a few hours
welp, looks like the stream is going to be a bit late.

how is that kappa worthy LUL
Hey guys, I am looking to backup my data and have noticed there is an import but not an export function from the points section? Am I missing something? Is there a place to export current points lists?
that depends... are you leaving us? 
Haha noooo just a pedantic record keeper
I actually don't know LOL
aint that the truth @clever mango
ahh now I have to go google a word... thanks barbie

!@wet plaza haha, the thing is, we are cloud based, meaning that its all recorded, rerecorded, and stored. Sometimes the moths get to it, but we eat those when snacks run out

Is that code for, no? No export function? Even the magical clouds can have issues and I like keeping stored copies locally for backup purposes incase of a disaster.
if you know how to manage APIs, you can pull it all via API
Clever bean doesn't even know what API stands for haha... I guess I will just have to have trust...
Really? we don't have an export function?
Cloud can't have issues if we do back ups every 35 minutes
No direct export
hey, that's like, 30 tacos in my channel lol

Ahh thats a shame. May look into other bots that offer that functionality, no offense meant at all and one user certainly won't hurt! Just need to have that function.
Oh man, we can't lose you over that!
Hey guys, anything I should be alert for if I have more than one hype cup in obs? Not on the same scene, just on obs as a whole.
thinking it'd be nice to have a larger cup for when i'm on my webcam scene, compared to my default ones where it's smaller
"alert" for. Heh.
very punny.

oh XD
okay i'm going to bed already
that wasn't intentional
HAHAHA
lol
I'm creating bad jokes FOR people
I make those puns, and no one ever notices
habit XD
lmaoooo
for dupplicate alert noises, I say It sounds like you....
lol
it makes me crack up
I like puns too much
hahaha
@terse canyon it might not refill between scenes, but that should be fixed with the next build


