helpdesk-twitch

[serene nimbus]

No wonder my stream bits where not so stable as usual....

[tight harness]

Is it a Spanlsh thing? Excuse my ignorance

I've never heard of it 😮

[serene nimbus]

http://m.imdb.com/title/tt0371246/

[clever mango]

Did a little research and it looks like even if you're playing at 320kbps which is premium quality that's 2.4 MB per minute

You'd have to listen to 1,666 minutes of music at that rate for 4gb

almost 28 hours

[tight harness]

The number of the devil

[clever mango]

It doesn't add up

[serene nimbus]

I see thank you for the calculations

I think I need internet monitoring

[clever mango]

Maybe

[serene nimbus]

I had net limited good app but not free

I could limit download and just leave up

But still thanks. To tell you my story I have 280gb / month

And that data is for my streaming

Only; 😊

That's why I'm so paranoid about extra data

[pine hemlock]

streaming with a data cap. lmao

that's not even smart

[serene nimbus]

No other solution

[clever mango]

What resolution do you stream at?

[serene nimbus]

720p60fps3500bit

6h / daily

[clever mango]

3500 is VERY low for 60fps

[serene nimbus]

Twitch won't give more

[clever mango]

I'd go with 30 to increase the quality

60fps is not very noticeable on twitch

[serene nimbus]

As I tried it looked not so good with 30

[clever mango]

Ok

[serene nimbus]

Does ping have influence for the stream quality?

[arctic linden]

Hello there. I was wondering if there's a way to export points now? Or if it's possible to just take the API limitations so I can export them like that, since it's restricted to 1000 viewers and I have more. Thanks 😊

[clever mango]

@serene nimbus I believe that would only affect delay

[serene nimbus]

Most of my viewer s didn't complain about my stream quality so I thought it's good

Same tells twitch inspector

[clever mango]

The easiest way to export points is by using the API. I don't know how that is done but if you post in #dev-chat someone should be able to assist

[arctic linden]

Thanks!

[stuck hamlet]

Its not restricted to 1000 people, just 1000 people at a time.

and 1000 is very generous :p

[tight harness]

Good to know 😛

[stuck hamlet]

May i ask why you want to export? @arctic linden

[arctic linden]

I'm currently apart of a project related to loyalty system and I'd like to export my points

Is there a way to change the value or will always stay at 1000 at time?

[stuck hamlet]

you can go lower than 1k, but not higher

Im assuming StreamLabs Loyalty Beta.

[arctic linden]

Ok well thanks anyway 😊

[narrow terrace]

is there a way to get currency from Wizebot to SE?

[clever mango]

@narrow terrace If you can get the data into an excel spreadsheet or CSV we can import

[narrow terrace]

thanks@

!

[jolly flame]

Is there any issue with Streamelements tips? My alerts are there and active, and work when tested. But someone donated tonight and 1) it's not gone through on Streamelements, as in it doesn't show on the My tips page and 2) the alert didn't pop up (assuming because of #1)

[clever mango]

Do you have tip moderation enabled in your tip settings?

[jolly flame]

Yes it's enabled

[clever mango]

It's waiting in your activity feed

Tip moderation requires you to approve the alert before it shows

[jolly flame]

Ah I see

That makes sense, but it's still not on the Activity feed

[clever mango]

Pending Alerts

[tight harness]

Turn it off and they'll go through immediately 😄

[tight harness]

Or leave it on and remember to approve them 😃

[jolly flame]

Yeah

Yeah that's 0 on my page too

Well I've turned off tip moderation anyway

But still strange that the other tip didn't go through

[clever mango]

Did you receive an email from Paypal?

[jolly flame]

Yup

Maybe it's something in my PayPal settings?

[serene granite]

how did the donator get to your SE tipping page?

I don't see it linked on your twitch

[jolly flame]

It's under Support Me

[serene granite]

right, my bad

[jolly flame]

Maybe that should be clearer lul

[serene granite]

i'm just tired 😉

[stuck hamlet]

we will look into this, please let us know if it happens again 😃

[jolly flame]

Thanks 😛

[serene granite]

also, you can add the tip on your my tips page

make sure you mark it as an imported tip if you want it to trigger an alert

[jolly flame]

Ah ok thanks

[strong dock]

So best way to require donations to be able to enter giveaway.... planning on a very large charity stream with lots of giveaways

[weary mist]

@strong dock I think the way we discussed last night would be best. Super outragouse ticket cost, and for a donation to be able to purchase one

[strong dock]

Lots points per min high points for tip

Yep thinking the same

I was in the stream earlier but at work so no sound. What did I miss? Moderator support?

[lament blade]

Possible that SE can support the Clappyhype emote?

[tight harness]

You mean the StreamElements channel being able to post it in Twitch?

If it's from a Partnered channel then the Partner needs to ask Partner Help to give the StreamElements channel a free sub to their channel, then it's done

[sweet glade]

@hiddnen [twitch.tv/hiddnen]#3851 so how are you giving the items out. Draw multi people from a single giveaway?

[clever mango]

The 3 clappy emotes were made available to any account that created a clip during the week they were celebrating the first anniversary of twitch clips. https://blog.twitch.tv/clips-turns-1-this-week-celebrate-with-us-20136c7e2cff

Since StreamElements bot didn't make any clips during that week, it doesn't have access to those emotes.

[tight harness]

Ahh, whoops

[sudden basin]

guys i have a strange issue

[stuck hamlet]

i have a strange answer

[sudden basin]

for some reason my cheer, follow, subscribe etc all just activated in my obs for no reason

[stuck hamlet]

Did you do something on our site?

[sudden basin]

nope

not logged in

[stuck hamlet]

I was told a fix for that is coming.

[sudden basin]

the weird thing is there was no names on who followed, subbed etc

so creepy

#haunted

[serene granite]

fix coming extremely soon

won't happen again

(let us know here if it does)

[sudden basin]

ok will do

thanks @serene granite

@serene granite will i need to restart obs or anything for the fix ?

[solar gyro]

i already have a stinger transition

will not help

[oblique marsh]

I am working on creating my layout and getting it moved over from labs to elements, Redoing the whole thing. Im working on certian texts that are in the layout, Is there a page somewhere I can go, that shows me examples of all the fonts along withtheir names, that are available in the overlay editor of SE? Going through and changing the font one font at a time seems a little tidius in the editor itself. Thanks for thehelp!

[weary mist]

fonts.google.com

[oblique marsh]

So Every single google font is available in the SE editor?

[weary mist]

all 820ish

[oblique marsh]

That will work then! Thank you so much

[serene granite]

No @sudden basin

[polar gorge]

Pardon me, how do I test my alerts for my overlays for Stream Elements?

[weary mist]

bottom left had corner of the editor, there is a emulate event button

[polar gorge]

Oh, I see. So I basically don't even need Streamlabs anymore. The alerts come with the overlays. Neat.

Thank you very much for your assistance. @weary mist

[weary mist]

👍

[ancient wigeon]

I had a dream where I was being chased by an enormous cheer cup, with the streamlabs logo on it. I went through a giant cave and at the end, there was a pedestal. Only the pedestal was empty, because SE doesn't have a cheer cup that can save me.

Please rewrite my nightmares, and bring me a cheer cup

<3

[stuck hamlet]

hahaha

[agile sundial]

hi, I have this thing where for some reason my newest donation/followers/latest subscribers keeps going to 0 or completely not there for some reason?

[weary mist]

@ancient wigeon hahaha, best one yet

[clever mango]

@agile sundial This will be fixed soon

[agile sundial]

@clever mango Do you know how soon?

[clever mango]

I do not

[sick burrow]

so, I just got my affiliate email today (squeeeee) and I'm kinda hoping to tighten up the branding on my channel a bit. I'd like to maybe start adding some things for people to do with loyalty points, but once I actually have subscriber emotes I'll want a bot that can actually use them...

is there an API for the loyalty system that can be plugged into by other bots?

[clever mango]

Affiliates are unable to give free subscriptions so the bot would not be able to use sub emotes

As for the API question, I would ask in #dev-chat and someone there should be able to help out 😃

[sick burrow]

not a free subscription, no, but there are private bots where I could just pay the sub each month for the bot out of pocket

thanks though 😄

[polar gorge]

I apologize for any trouble, but I've added the "Kappagen" settings into my overlays. I selected a few emotes to use, but when I use the Event Emulator, it uses all of them. How do I fix that?

[tight harness]

Did you save before testing?

[polar gorge]

Yes.

[tight harness]

Can you show me a screenshot of the emote selection page?

Fixed ⤴

[polar gorge]

Indeed. Thank you.

[tight harness]

No problem just didn't want any of the other support champions thinking it was an ongoing problem still 😄

[weary mist]

[tight harness]

[weary mist]

who would do that

[tight harness]

Vultures

[polar gorge]

Is there a way to set up a "Follower Goal" similar to how you would in Stream Labs?

[simple garnet]

Question. I see people saying they use Spotify for music in their streams. Is it illegal to use the music without permission? I know YouTube is strict on the stuff how do we get away with it or allow it to our audience while streaming!

[clever mango]

If you play copyrighted music during streams, the sections with that music will be muted in VODS

[stuck hamlet]

Of course there is, but i dont know what you mean but similar to SL @polar gorge

[weary mist]

⤴

[stuck hamlet]

We have a widget that allows you to display follower goal 😃

[clever mango]

LIve streams are unaffected by copyrighted music

[weary mist]

[polar gorge]

Oh, sweet.

I'll look into that. Thank you.

[simple garnet]

@clever mango new screen comes in tomorrow so ill need help redoing or resetting my settings on obs if you have time tomorrow evening/night

[clever mango]

Sure, I promise it will be MUCH easier than before 😃

[simple garnet]

we can only hope. this one is 16:9

[agile sundial]

@clever mango Is there any temporary fix for some of the widgets showing for a temporary amount of time? >__<

[tight harness]

Guessing you mean Giveaway and Contest widget?

[lament blade]

Sooooo I really like the Super Themes but is there a way to import the Same Alertbox settings to different overlays?

[clever mango]

Not yet, but for now you can create an overlay with only the alertbox and use that in addition to your regular overlays

[agile sundial]

nopeee, just latest donation and newest follower widgetsss

[lament blade]

And just delete the alertbox on all the others?

GENIUS

[clever mango]

don't delete it

just hide it 😃

[lament blade]

Or that!

I just didn't want to have to make 15 alertbox settings.

[tight harness]

@agile sundial Are you saying that those widgets only show for a temporary amount of time for you or you want to do that? Because to my knowledge they show permanently for everyone 🤔

[agile sundial]

It shows for a temporary time! Like idk what triggers it, but after a while or so - the newest subscriber etc just vanish and it's just an empty box

[tight harness]

That's really strange, I too use this widget and have done for many months without any issues, haven't had anybody else report this either

@agile sundial Tried remaking the widget?

As in deleting it and then making it fresh

[lament blade]

How do i make sound effects work in stream

[tight harness]

@lament blade You need to add sound effects to your Store Page for your users to be able to redeem, then you also need to add the Store Redemption widget to your overlay in the overlay manager

[lament blade]

how do i do the 2nd one

I have the sound effect I needed

[tight harness]

When you go to your Overlay Manager and you click on Widgets at the top it's the widget called Store Redemptions near the top under Stream Alerts

[jaunty mist]

How can I put the points system in my direct?

[strong dock]

i wants to know what kind of extension fun stuff we can expect

[lament blade]

So I just click it and save?

[tight harness]

Place it where you want and save, yes 😃 sound effects won't make an on-screen alert but the Stream Perks one will so place it where you won't mind an alert showing for store redemptions

@jaunty mist In your direct? I'm sorry I don't understand

[jaunty mist]

In my chat of my stream

Sorry for my english :''v

[tight harness]

@jaunty mist Do you mean this? https://streamelements.com/dashboard/loyalty

[jaunty mist]

yes, thank you 😄

[tight harness]

You're welcome 😄

[lament blade]

So im in the overlays, and does the store redemption alert pop up for sound effects to?

[clever mango]

Nothing pops up

Just the sound effect plays

[tight harness]

Only for Stream Perks, other than that no alert

Sounds will only trigger sounds, there's no need for an alert for them

If you add Stream Perks as well as other items, they'll have alerts but only them

[lament blade]

Do i have to make multiple overlays for different sound effects and pictures for stream perks or does it automatically change it

[clever mango]

Only one is needed

[lament blade]

ok

can multiple created overlays be activated at once or no
final question unless i find more problems with my stupidity

[clever mango]

Yes, if you add the different overlays as browser sources in the same scene

[tight harness]

There's no reason why you'd be recommended to try and use as few overlays as possible is that each browser source adds a bit more CPU usage, which is why we have the overlay manager to get everything into 1 browser source 😄

[thick eagle]

So someone sent 10K bits to me before I got streamelements.. can I add that in just in the activity and it will count as "top cheer"?

count towards top cheer, I should say

[tight harness]

@thick eagle Try going here: https://streamelements.com/dashboard/session and editing the Top cheer data, then hit save changes

[lament blade]

Well, It seems like on my imported overlay, the overlay isnt showing the full message, im not sure if its just the test messing up or if its Stream Elements

[tight harness]

Remember that top cheer and top cheerer are different

[thick eagle]

Right, I am looking for all time top cheerer lol

[tight harness]

@lament blade I believe the tests often have pretty long messages to test the maximum amount of characters somebody can have in an alert

[thick eagle]

Like, accumulated

[tight harness]

Top cheerer is over a span of multiple cheers, top cheer is single occurrence

[thick eagle]

Right

So on my overlay I have all time top cheer currently.. but 10K bits of his was not when I had streamelements so it does not show up?

I want to add the 10K to his?

[tight harness]

Did you do that at the link I gave you yet?

[thick eagle]

This is all for the "latest" stuff though

[tight harness]

Click on Session Data

[lament blade]

So when I expand the overlay to a huge blockage, itll show the full message, but if i want it to be the size I want, it wont show the message. It shows it well on the stream, but not on overlay.

[tight harness]

https://gyazo.com/e69ba73b7c224be92312f601c091cead

[thick eagle]

O

[oblique marsh]

I am having issues with creating my overlay and getting it to properly work in my OBS the way I set it up, Is there anyone available to help me out ? Im officially beyond the point of brain processes

[thick eagle]

Okay so there, type in the 50K that he has sent in total, correct? Or will that ADD 50K to his total? lol

[weary mist]

@thick eagle o/

[thick eagle]

Oh hey there scalper 😛

[tight harness]

@thick eagle Yep, should do 😃

[thick eagle]

ok cool ❤ ❤

[tight harness]

It's 3:26 AM here so Scalper or somebody else may need to take over

[thick eagle]

Okay I did that

[weary mist]

[tight harness]

Awesome, once you click save that should be done

[thick eagle]

Did not change it on my overlay lol

[tight harness]

Refreshed your overlay in OBS?

[thick eagle]

......

one sec

lol

yes

Still the same

it didn't change on my overlay in the editor

[tight harness]

If you go to Aggregates in https://streamelements.com/dashboard/session who does it show in there as the top cheerer?

[oblique marsh]

Should I quietly wait my turn? Or was my message just completely bypassed?

[thick eagle]

It shows him but 10K short lol

[weary mist]

derp. I missed it

@oblique marsh what is the issue you are specifically running across

[tight harness]

@oblique marsh I am also beyond the point of brain processes as it's 3:31 AM sorry

[oblique marsh]

If you are at a computer, I am actually mid stream right now, so I can legitimately show you exactly what my problem is

[frosty zealot]

@oblique marsh what are you having issues with

[weary mist]

I am streaming too, but I will check it out

[frosty zealot]

I got it, I don't start for a while @weary mist

[oblique marsh]

I dont want to interupt your stream lol

Thank you

[weary mist]

kk, thanks ic

[oblique marsh]

Ok, one last question, about the importing

Is there a way to import only the Alert box from Strealabs and not the tips? (there were problems in the past and it took forever to get the tips all aligned up to the correct ammounts/people and i really dont want to risk anything to mess that up)

[agile sundial]

@tight harness I'll try doing that now! ty!

[weary mist]

@oblique marsh yes, but at the same time, there have been updates to the tipping inport and mytips page since you last tried

@tight harness 😛

[tight harness]

I'm half asleep so I don't remember what I suggested but you're welcome

[oblique marsh]

I actually ended up having to go in and create my own document to fix people (because they werent correct on stream labs either) and have a deb personally go in and put it into my account. So I really dont want it to touch my tips xD

[weary mist]

haha

NP

but you should be able to select which you want to import (tips, alert box, or both)

[oblique marsh]

Dev, not deb, I have no clue who deb is lol

ok hold on ill go try again

[tight harness]

A developer called Debbie

[clever mango]

She's a very nice lady

[oblique marsh]

During the authorization it doesnt give me an option, and im afraid to hit approve yet, Is the step where i pick what is importated, after this step?

[tight harness]

I personally haven't done it before fully but I do recall seeing tick boxes before when I had a look at the import tools recently out of curiosity, probably best for somebody who has more knowledge about them to answer

[oblique marsh]

I shall wait 😃

[weary mist]

imma going to test it

[tight harness]

I did it all manually in the past, took me about a day but this was before the import tools were really a thing 😛

[weary mist]

after you authorize, there is a option box you can pick what you want to import

[tight harness]

Aha, just as I suspected 😄

[oblique marsh]

deep breath ok, I shall go back then! I was way too scared to hit approve without a sure answer lol

[tight harness]

Makes sense, best to be safe than sorry 😃

[weary mist]

whaaaaa

that is weird

[oblique marsh]

Hmm, ok so Its not showing up in my overlays, even though it said it was successful, is there a chance im doing something wrong?

[weary mist]

ye

lmao

very odd, when I did the import, it gave me an overlay named

[thick eagle]

😕

[weary mist]

@thick eagle

[thick eagle]

Lol my issue still remains..... 😛

[weary mist]

best I can do is make a note, and poke a dev with the note until either he fixes it or gets a paper cut

then the lemon juice comes into play

[finite viper]

Does anyone know how to have the bot PM a response instead of putting it in chat?

[weary mist]

@finite viper you would have to make a custom command, but in the advanced options when creating the command, there is an option to make the bot whisper responses

[finite viper]

awesome - thanks :D :D

[thick eagle]

No @weary mist the one legendary was helping me with.... and then someone else complained they were ignored so everyone jumped to them.... lol

[weary mist]

@thick eagle I remember 😛 the not being able to change the cheerer value

[oblique marsh]

.>

[weary mist]

I got dis Terra 😃

[thick eagle]

yeah

[finite viper]

@weary mist I'm trying to have a module use my custom command (to whisper) but it seems to just be saying the text rather than executing the command. Any thoughts?

If it helps, I'm using the slots module.

The command does work when called from chat, but not when the bot says it in chat... or maybe it's PM'ing the bot?

hmmm

yeah - I probably need to pass the module variables to the custom command.... rip

[weary mist]

@finite viper yeah, that isn't an option yet. 😦

[finite viper]

so... I'm guessing there is no way to have a module whisper when people lose rather than blow up chat

folks just discovered the slots module is turned on in one of the streams that I'm modding - chaos :o

With enough people online at once, even a cooldown doesn't slow the spam :p

[stuck hamlet]

@thick eagle was it fixed?

[weary mist]

no, it is something I am putting on the bug board

[stuck hamlet]

what is the issue exactly?

[weary mist]

Not able to change top cheerer to account for cheers done before joining SE

[stuck hamlet]

i need to know what its suppose to be

[weary mist]

I think it is supposed to be 50k?

[stuck hamlet]

ok

not sure considered as bug

[thick eagle]

I want to add an event basically. He cheered 10K bits before I moved to you guys

So want to show the total rather than just the amount he's cheered since I started using SE

[agile sundial]

@tight harness I still have a problem with the widgets (Latest Sub, Newest Donation, Newest Follower) temporarily appearing and disappearing once I close OBS - I tried the fix of removing them then re-adding to no avail

[weary mist]

when you close OBS?

[weak jetty]

anyone here that can help

?

[weary mist]

ask away, someone will answer

[weak jetty]

trying to set up multiple scenes in OBS using my overlays on SE but the overlay urls are the same

shouldnt they be different

[weary mist]

yes

you might be copying the same one, or not grabbing the right URL's

are you using a super theme, or custom themes

[weak jetty]

super

i double checked

they are the same

for different overlays

urls the same

[weary mist]

on each overlay, do the launch overlay button (red arrow), then copy each one individually

[weak jetty]

okay yeah got it

but now its changing both scenes to the one i just copied

got it

ty

[oblique marsh]

@weary mist I'm back

[weary mist]

[oblique marsh]

So just had someone donate after putting everything into play, Alert never popped up, and it still showes latest tipper as 0$

I checked my tips page, and his tip is there, so i know it went through SE

And the sound file is echo'ing on other alers that are working correctly

[stuck hamlet]

If sounds are echoing, make sure you have "shutdown source when not visible" checked for all your Alert BrowserSource

@oblique marsh you have tip moderation on.

[oblique marsh]

What does that mean

[stuck hamlet]

tips from a month ago waiting to be approved

they need to be approved before being an alert

[oblique marsh]

Approved by who?

Me?>

[stuck hamlet]

you or a mod

yes

sent you the link.

[oblique marsh]

Sounds is fixed, (i might have also had multiple launch windows open cause im dumb)

but i also checkmarked the box you said to, just incase

[stuck hamlet]

Hope that helps 😃

[oblique marsh]

I hope so too lmao, So far so good

now am I going to have to approve everything before it shows? or will it go along on its own now?

[stuck hamlet]

You can turn it off in Tipping Settings.

[oblique marsh]

ok i see what i did

What i wanted was for the filter to use happy words instead of bad words, incase someone tried to tip with profanity

Is there a way to keep that, but not require them to be "approved"

[stuck hamlet]

Should still work without having tip moderation

[oblique marsh]

ok i have both custom and standard profanity protection enabled. So even if I dont put in custom words, It will still grab all the basics that SE thinks is bad, correct?

[stuck hamlet]

i have not experimented with it, but should. Tell me if it doesn't.

[oblique marsh]

lol, will do. I spose the next question is something I might let you know too but ill ask anyways. Even though I havent put in custom happy words, it should use its own idea of happy words?

[stuck hamlet]

I'm unsure

[oblique marsh]

lolol

Ok, odd question... is there a way to get the Data to stop removing the 0 at the end of the donation amount? So that $4.20 doesnt read as $4.2 ?

I tried going in and manually adding the 0, and saving, and it took it right back off

[thick eagle]

@stuck hamlet is tipping moderation available for mods now?

Did I miss this somehow?

Not that it matters... because when you decline a tip in SE it shows on screen anyways 🤔

[weary mist]

I have that second part added to the bug list, not sure if it has been addressed yet. But dashboard access for moderators is in process

[oblique marsh]

second part being my 0?

[stuck hamlet]

@thick eagle it has always been available for mod

[thick eagle]

Mods have never been able to go in to moderate tips? lol?

I remember asking waaaaay back when I turned it on and was told it was in development

[stuck hamlet]

https://www.onslaught.ca/s/esds0lgp.png

[thick eagle]

I know

[stuck hamlet]

its been there

wat

[thick eagle]

I mean my MODS can't moderate lol

[stuck hamlet]

oh

lmao

[thick eagle]

😄

[regal iris]

is the a feature to track who has lost the most points gambling?

[oblique marsh]

sigh I am back T.T

[weary mist]

@regal iris not yet

[regal iris]

@weary mist k thanks

[oblique marsh]

Ok there is a Widget, Its a Combo Goal Sub widget, Well when going into its combo settings, it has 3 sizes, 1 2 and 3, But no matter what I change that size too, it stays the same one size in the actual overlay

I made it at its smallest, and it stays large, i made it larger and saved, and no change.

@weary mist Any suggestions?

aside from my need to be less annoying T.T

[weary mist]

lmao, you are good

give me a second tp play with it

[oblique marsh]

❤ In that case, i shall go to the lil blood elves room

[weary mist]

lol

so what I found, there is a slider, and I can change that to 3 sizes

[stuck hamlet]

@thick eagle alert should still trigger but be annonumous on stream with no message

is that whats happening

[oblique marsh]

Mhm, but it doesnt actually change it in the broadcasted overlay

i can show you in my stream what I mean

[thick eagle]

What's the point in the decline if it's going to show on stream anyways? 😛

I don't remember if the message showed

[deep brook]

I just had 2 people follow me, one followed 8 minutes ago and the other was 3 minutes ago and they've only just popped up in my activity feed/alert/bot message, both at the same time. is it normal for alerts to be so heavily delayed and then come through in bulk?

[oblique marsh]

I cant tell you whats wrong, But I can say its not normal, mine are fairly instant.

[deep brook]

hopefully just congestion or something

[oblique marsh]

I saw you die

shame shame

[weary mist]

could be a multitude of things. Could be congestion from our end, could be from twitch end, or some magic

[oblique marsh]

Dont forget me! how do I fix my charge meter D=

[weary mist]

when you changed it, did you hit save on the overlay?

[oblique marsh]

Mhm, I saved it as small and medium and large too

but the one in the broadcast never changed once

[weary mist]

ok, do the save, then go into your browser source setting, and hit the refresh cache

[oblique marsh]

Nope, didnt work

Its still at the largest setting, and i need it to be on the smallest. (it started at the largest, even though from the beggining I put the setting to the smallest)

[stuck hamlet]

@thick eagle because you decline the message and such, if you dont want them to show on stream as annonymous withouth a message, just accept/decline after stream

ez fix

[oblique marsh]

I need an easy fix too, come save me again

[stuck hamlet]

strumming myself, cant fix everything

[oblique marsh]

lmao

I'll wait for Scalper to finish his PUBG then 😃

[thick eagle]

I mean, yeah that is obviously a thing but it's deceiving when there's a decline option and you click it only to have it pop up anyway 😛

[oblique marsh]

Does the message and name pop up, or just the name and ammount?

Unless I am misunderstanding whats going on. The moderation is for the message they write in for their donation. Declining should remove what they write, but it would still show that theydonate and how much

[stuck hamlet]

When decline, just amount.

name is annon

and message is not displayed

[oblique marsh]

Yea, so it would still pop up, just wont have the message that was written with the donation.

Or am I misunderstanding what you mean @thick eagle ?

[stuck hamlet]

she just doesnt want it to show at al

[oblique marsh]

Remove donation alert then, =p

[stuck hamlet]

only when declining :p

[oblique marsh]

Yea, I get that, I also get thats not possible. Its not about declining the donatoin its about declining the message.

[stuck hamlet]

It could be a feature request to completely not display

¯_(ツ)_/¯

[thick eagle]

Not going to remove donation alert entirely just because someone donates now and then that I don't want to show... 😕 That's just silly.

[oblique marsh]

Why would you want someones donations to not show?

[thick eagle]

I have had someone harass me via donations and i'd rather not have any of his donations show on my screen. Name or messages

[oblique marsh]

Maybe put in a request to be able to block specific people from donating

[thick eagle]

It's not that easy when they make new accounts.

[oblique marsh]

How much does he donate with? Maybe up the alerts to a higher ammount?

<-- cant spell

[thick eagle]

It varies. I switched to stream elements in general because of his donations because they had the opportunity to moderate tips. I don't want to ruin it for everyone else because one guy decides to be a douchebag

[oblique marsh]

Well, the moderation takes out the message and changes the name to anonymous, so people wont know its him.

Anything more then that would require it affecting others too, unfortunetly 😦

[thick eagle]

It didn't make it anonymous

It still shows who donates

If it made it anonymous I wouldn't care

[oblique marsh]

Ah, ok the problem is uncovered, Onslaught?

[stuck hamlet]

You can just ignore them until you're done streaming, or request blocking paypal emails/removing them entirely when declining

[thick eagle]

Yeah, I mean I know that is an option. I'm just saying in general, it's a little deceiving going in to "decline" and still it pops up. For others maybe also, if they need to do the same.

[jade ocean]

hi i need help

[weary mist]

ask away, and someone will answer

@jade ocean

[jade ocean]

um

idk how to describe

ok so im in advanced settings for subs?

like setting up the alert

ill ss

so i set the image/gif as this and put the sound there aswell

https://gyazo.com/04a6ea74cf524cd6bf5f42d820fe6c9d

i saved

but everything i 'emulate sub alert'

it comes up with the default photo

/gif of the shark?

ive saved it a million times it wont work, idk if i have missed something

[weary mist]

check variation settings 😃

[jade ocean]

everytime*

omg

,,,,,,,,,,,,,,,,,,,

,..ewg.

.er.,hger.h,welftgmuweighwuiegj

[weary mist]

😉

[jade ocean]

KLJDNAWEGJKWENGKJWELGH\

\

[weary mist]

❤ the variations will show up on subs and cheers I believe by default

[thorn spear]

not sure what to search for this, but on leaderboards for hours I still show up as 1st, even though I'm ignored in the loyalty settings, can I ignore users (esp bots) on other lists like time in stream?

[jade ocean]

i have another question dad @weary mist

wtf man

i setrup the kappagen thing

i put the browser source on my obs

and it comes out like this

https://gyazo.com/f04ca558e167d4850711419ddb37787d

wtfewrgnjklerhnkerlh

but on streamele it is normal

https://gyazo.com/5141343e426241430641527c3f51290e

[ripe herald]

@jade ocean did you check resolution of browser source in OBS

[jade ocean]

What should it be set to?

[ripe herald]

http://prntscr.com/gfp44l

[jade ocean]

o.o

[rustic glacier]

Does anyone know if SE has a way to creat a giveaway that doesnt use my loyalty currency?

[jade ocean]

Is there a way to make the kappagens go under my sub alert

[ripe herald]

yeah

on left side you see panel and under Layers

just use arrow and move kappagen under the alerts

http://prntscr.com/gfp5dz

[jade ocean]

uh

ohh

[ruby cypress]

Hi there, is there a way to edit the response from StreamElements when a song request is made?

[regal nebula]

👇
👉🎵👈
☝

[upper steeple]

how long does it take for the total follower and total sub numbers to sync once your live?

[stuck hamlet]

depending on how fast the twitch api is

about 5 minutes

or you can refresh before going live

[upper steeple]

i've been live for 32 minutes

[stuck hamlet]

whats not updating

[upper steeple]

total follower and total subs

they are wrong

[stuck hamlet]

up or down wrong?

and by how many

[upper steeple]

they are higher total followers by 2 and total subs by 2

[stuck hamlet]

have you tried refreshing your stats?

[upper steeple]

how?

[stuck hamlet]

Activity Feed > Widget Data

Aggregates > Refresh

[upper steeple]

one sec

nope it didn't do anything none of the aggregates are the total follower or sub counts anyway

[stuck hamlet]

they are aggregated tho Reset under totals?

[upper steeple]

so reset session in totals?

[stuck hamlet]

ye

[upper steeple]

got it

[stuck hamlet]

Will report it not updating tho

[upper steeple]

okay thank you

[sudden basin]

@serene granite was the fix dispatched yesterday for that issue i mentioned ?

[stuck hamlet]

Which @sudden basin ?

[north junco]

Hi guys, just wondering, can gamewisp subs get double loyalty points too?

[stuck hamlet]

Unfortunately it is impossible for us to fetch that list

[north junco]

ok, thank you 🙂

[pliant ledge]

Hello I am using gif alerts for my notifications and notice there is a problem. I'm using a gif like a video so I want the sound and gif to always start from the beginning so it can match up. However after the first alert the gif just plays at a random time never matching up with the sound I have playing. One solution I found was after the 1st alert goes off I gotta go to my scene in OBS and double click on my browersource and hit ok and then the next alert will be in sync again.

[tight harness]

@pliant ledge I believe we're aware of this, haven't heard anything about it in a while though 🤔

[sudden basin]

@stuck hamlet the issue where my cheer, follow, subscribe etc all activated in my obs for no reason.

@serene granite said

"fix coming extremely soon
won't happen again
(let us know here if it does)"

just curious is the fix was dispatched ?

[pliant ledge]

@tight harness Thanks a lot glad you guys are aware. Videos work perfectly just wish the Stream elements store allowed videos

[dusk wind]

I dont mean to look stupid here im messing around with StreamElements, but is there a way to change the bot name ? or does it have to be Streamelements ?

[tight harness]

It has to be StreamElements for now 😃

[dusk wind]

hmmmm will you beable to change in the future or ? As it seems to have the functions i want but dont want it named Streamelements dont mean that in a bad way ofc

[untold estuary]

Has anyone ever complained about the dashboard, navigating around the different areas (contests, giveaways, the two I use the most personally) lagging and being a bit unresponsive at times?

I've noticed that it can get pretty bag

I am using Chrome, not sure if that makes a difference

Just seems like the performance is lacking

[tight harness]

@dusk wind Well as it's a free bot it's good to have a bit of marketing, it's been mentioned before as a possibility in the future 😃

@untold estuary I don't believe so, Chrome is the best for using our website, we actively recommend using Chrome

[dusk wind]

@tight harness yeah i get it its cool and most bots are free just saying 😄 Just saying urs is good but content creators like changing there names to something they like, thats all 😄 I just thought id throw the question out there thats all ^^

[untold estuary]

@tight harness has anyone ever complained about this?

Is the dashboard areas using HTML5?

[tight harness]

@untold estuary I don't remember anybody complaining about it personally in the 6 months i've been here, but I know it's being redesigned currently anyway

@dusk wind A lot of bots may be free currently but a lot of them are becoming pay to use certain features currently or in the foreseeable future. However, we have no such desire to go down that path

[dusk wind]

Are SE.Champions like staff that help the community ? Noticed Dasmehdi is there so im curious ^^

[untold estuary]

@tight harness I see, well maybe the new one getting created will be better. Any ETA on when that will be done?

[tight harness]

We all help out in some way or another, some of us work for SE to some capacity, I myself work for SE as Support and a Bot Admin

@untold estuary I'm not aware, it's a lot of work 😃

[dusk wind]

ok cool good stuff well thanks for talking.

[tight harness]

No problem at all 😃

[proven dagger]

Someone who can help me?

[tight harness]

@proven dagger What do you need help with? you're best off just telling us the problem straight away

[silk patrol]

@untold estuary it is HTML5 and it's made using angularJS. I haven't experienced any lag/unresponsiveness in 6 months either. Might be on your end

[crude mist]

@untold estuary I have the same problem - I'm browsing StreamElements with Chrome, but on a Mac - maybe that makes a difference? Browsing on Windows seems way faster and snappier.

[silk patrol]

@crude mist maybe. browsers should have the same behaviour on different platforms, but who knows

[crude mist]

They should, but you know how it goes... 😉 @silk patrol

[unique orchid]

i cant launch my overlay

[silk patrol]

@unique orchid what do you mean by can't launch it? have you added anything on your overlay? does a new tab opens when you click the launch button?

[unique orchid]

when i click launch it opens a new tab but after a few seconds of loading the new tab it's just a white page

[silk patrol]

that's normal, just copy the link in that new tab and use it as a browser source in obs. if you don't add anything to an overlay, you won't see anything

[unique orchid]

okayy 😄

[silk patrol]

an empty overlay is just a transparent canvas in order to overlay it on your game in obs. if you add an image like a top or bottom bar, you'll see it

[unique orchid]

but i#m trying to stream on my ps4

[silk patrol]

not possible, you have to capture the output of your ps4 to a computer. Sony doesn't provide a way to add overlays natively on your stream

better start saving to buy a streaming/gaming PC lol

[tight harness]

Get saving those pennies

[unique orchid]

i would but my knowledge on computers is below 0%

[clever mango]

Almost all computers with at least an i5 and 8gb of ram will be able to stream from OBS with static overlays on top of gameplay

You can buy a pre-built

and a capture card

[unique orchid]

but what do i need to run for example r6 siege or fallout4?

[silk patrol]

@clever mango depends on the game of course, try streaming pubg with an i5 lol

[clever mango]

He's playing ps4

@unique orchid I thought you were looking for a streaming PC to stream your PS4

Are you wanting to switch to PC gaming?

[silk patrol]

yep, but better ditch that ps4 for a real gaming PC #PCMasterRace jk

[unique orchid]

well if i get an pc i'll probably switch to pc gaming

of course

[crystal turret]

Is there a way to export points from StreamElements?

[unique orchid]

i mean alone for pubg or dayz id get one but right now i have 120 euros XD

[clever mango]

Well then get an i7 8+ gb ram and at least a gtx 1060

[silk patrol]

@crystal turret not throught the website, but if you are familiar with api call then yes

[crystal turret]

Hmm, I am not. Thats unfortunate.

[silk patrol]

@unique orchid $800-$1000 for a decent gaming/streaming PC

[clever mango]

⤴

[silk patrol]

you can build a gaming PC for $500, but you won't be able to stream with it

not at a good quality at least

[unique orchid]

Like any person i know that plays on Pc told me that prebuilt pc's are trash and that i need to build one myself

[clever mango]

They're not trash, just more expensive to do it that way

[mortal heron]

^

[silk patrol]

Yep, most pre built are trash, and barely upgradable

[unique orchid]

But i dont even know what an i7 is

😂

[silk patrol]

that's a CPU, the brain of a PC

[clever mango]

lots of resources on the web

r/buildapc

pcpartpicker

just a couple

[silk patrol]

linus tech tips

[hot finch]

quick question does anyone know the command so users can request songs with a youtube link , so they can just use the song name / title

[silk patrol]

@hot finch you can only use yt links, title/artist search has been disabled because of YT API limitations. We are talking with YT to get it back

[clever mango]

Video ID will also work. The part after the / in the URL

[hot finch]

yea just a pain for users to keep having to load yt up for a song to play, thats ok ill stick with my original bot for song requests for now . thank you for letting me know

[tight harness]

Should hopefully be a thing in the future, we just need YT to do their part and raise the limit 😃

[chrome osprey]

Can StreamElements be used with Youtube Gaming?

[clever mango]

Soon™

[chrome osprey]

Thnx!

[stuck hamlet]

@sudden basin should be fixed yes.

[serene nimbus]

ok what should I do if there is no overlay?

[silk patrol]

@serene nimbus what do you mean by no overlay? if you see a white screen when lauching your overlay that's normal. and overlay is a transparent canvas

[serene nimbus]

like I dont get my overlay from stream elements

thats a 2x time only first time it came back in like 10mins...

[silk patrol]

you have to be more precise here. where can't you see it? on the website? in OBS?

[serene nimbus]

oh sorry 😃

OBS is without streamelements overlay

[silk patrol]

have you added a browsersource with your overlay link?

[serene nimbus]

add/browsersource/added streamelement link for overlay and thats all...

maybe voice chat?

[silk patrol]

what do you have on your overlay? if you only have an alertbox for example, you won't see a thing unless you have an alert coming in. have you used the overlay link when you clicked launch overlay? I can go in voice chat, but I can't talk 😃

[serene nimbus]

I have been using stream elements for more than a week with no problems...

just testing the Shutdown source when not visible, everithing else as inthe readme...

[silk patrol]

try to delete your browsersource, launch the overlay on the website and a browsersource with that overlay link

[serene nimbus]

does the link change from time to time?

[silk patrol]

nope, but maybe OBS had a brain fart

[serene nimbus]

omg I dont like that 😄

nop...

damn... I really like elements 😭

looks like I need to have backup overlay offline...

[silk patrol]

that's an odd issue. i've been using the same overlay in 6 months with any issue

[serene nimbus]

do you know where the steream elements server is located?

I have a fealing that my ISP have something to do with it...

[silk patrol]

unfortunately no

[stuck hamlet]

Definitely feel like your ISP is at fault here.

[serene nimbus]

not it works

just came back

[silk patrol]

👍

[serene nimbus]

and like nothing ever happend

OBS - does anyone tried to make a random PIC on scene transitions? If yes share please how 😉

[spare geyser]

my layouts are bugged

[clever mango]

How so?

[serene nimbus]

no overlays from stream elements?

[spare geyser]

I wanted to edit them and I see only alertbox on screen but in the left corner all the layers are still there

[clever mango]

@spare geyser Is this a custom overlay or are you using a theme?

[spare geyser]

theme

[clever mango]

Did you edit the size of the overlay?

[spare geyser]

yes

[clever mango]

The themes need to remain at 1080p

They currently do not scale

[white lintel]

What is the difference between "Win message" and "Points won messgae" in the Duel module settings?

[clever mango]

But you can scale them in OBS when you send to twitch

[spare geyser]

btw the super themes are really difficult for my processor

[clever mango]

Animated?

[spare geyser]

yes

[clever mango]

What are your hardware specs?

[spare geyser]

I will send you a list

[clever mango]

@white lintel After the duel, the win message is said first followed by the points won message

[white lintel]

Oh, thanks

[spare geyser]

cant find the list but Intel core i5 7500/ 8gb ram/ 120gb ssd + 1TB

and my videocard is 4gb

[clever mango]

While you're gaming, your CPU has to render, encode, and stream the animated overlay

[weary mist]

@spare geyser do you have "shutdown when not active" selected?

Visible*

[spare geyser]

@weary mist how can I do that?

[clever mango]

i5 will have a hard time with animated overlays

[spare geyser]

I will upgrade in the future but an i7 is expensive

for me then

[clever mango]

That's why we offer static options for all of the themes

😃

[worn plank]

The option is under properties if you wanted to test it either way

[clever mango]

At the bottom of the properties window

[worn plank]

Yup it's checked for you. Make sure it is for all the other scenes and you can probably make it 30 fps and look fine

[spare geyser]

I didnt have shutdown when not visible that why I lagged that much

Thanks a lot!

[weary mist]

:)

Yeah, it helps to not have all the overlays loasmded at once

Even my i7 lags up with 5-9 of those running, lol

[humble rain]

I played with stream elements month ago and couldn't get it to do what I wanted, so maybe now something has changed. I need the ability to allow chatters to type "!message here is my dumbass message" and have "here is my dumbass message" appear on screen and consumer a small portion of currency

If there is a tutorial on how to do this specific thing I will watch it. But since Revlo shut down, I havent been able to find a bot with currency and overlays that allowed for messages to be pulled from chat and placed on screen.

[lament blade]

Hey guys I'm moving further on my way to discovering the endless possibilities of SE. I wanted to have different BrowserSources for different scenes, which surely should be possible right? But when I try to simulate an event the sound of BOTH Sources triggers.. :l I only see the one of the correct scene but im hearing both - did I break it? Wat do

[clever mango]

@humble rain This is not possible at this time. If you haven't already, I recommend adding this idea to #💭︱feedback-and-ideas. Thanks!

@lament blade Check the image I posted a few messages up. You want to make sure that all browser sources in OBS have the Shutdown source when not visible CHECKED

[lament blade]

Thank you!

[polar gorge]

Pardon me, my League overlay when I'm in-game lags my stream really badly. What sort of adjustments would I have to do to try and fix it?

[clever mango]

How many browser sources have you added to OBS? Are you using animated overlays?

[polar gorge]

I have the one browser source. It's animated overlays.

[clever mango]

So this browser source is the only one in OBS

What hardware do you have?

[quasi portal]

Quick question: Is it possible to allow mods/super mods to log into your Stream Elements? Can't seem to find the option

[polar gorge]

My computer specs?

[clever mango]

@quasi portal Not yet. It will be available ASAP

[quasi portal]

Awesome, cheers Terra 👍

[clever mango]

Yes, @polar gorge

[polar gorge]

Silly question, where do I find that? XD

[narrow terrace]

Any reaason why the bot would not have logged a host during a stream?

[clever mango]

@polar gorge open start menu and type "system information"

take a screenshot of the window that pops up and send it to me in a DM

[weary mist]

@narrow terrace could be due to settings, autohost, host size, etc

I use chatty app for twitch chat, and that tells me if the host is a real host or an autohost

Hosts always pop an alert for me, auto hosts are iffy

[narrow terrace]

I know this person and her channel. it showed up in StreamLabs and my other bot, just not SE

[weary mist]

And you are 100% sure it wasn't an autohost?

[narrow terrace]

yup

they all came in and chatted

[weary mist]

Ok

[narrow terrace]

it was pretty cool

[weary mist]

That's good

[narrow terrace]

(as a small streamer I get excited over these things lol)

[weary mist]

Lmao, I'm right there with you, #helpdesk-twitchsmallstreamers

[frosty zealot]

^

[weary mist]

Did the host show up in your activity feed at all?

[narrow terrace]

nope

but it showed up in Streamlabs and the other bot I had running alerted

[weary mist]

Do you have a time stamp of the host?

[narrow terrace]

only that it was 12h ago lol

[weary mist]

Ok

[lament blade]

Hello its me again asking annoying questions :U I wanted to do a fancy Overlay with my own Alertbox and some other stuff I have in my original scene but ALSO the super theme parts and I was wondering if there was a way to move these 4 images to another overlay >_> https://i.gyazo.com/29a63507e3d657ba55100a6af3a87d1c.png

[weary mist]

Kinda, but it will be tedious for the momebt

You can duplicate an overlay, and just remove all the parts you don't want

[lament blade]

like I did in the screen

[sudden basin]

@stuck hamlet sorry for the late reply but thanks for replying to me & i can confirm that so far 😃

[stuck hamlet]

Apologize for my late reply

I past out

[sudden basin]

haha

alcohol ?

[stuck hamlet]

Lmk if you have any more issues tho

Nah

Worse

Work

[sudden basin]

haha

yh i will do

i always like to help so if anymore issues arrise i will give you a shout

[stuck hamlet]

Thank bud!

[narrow terrace]

when typing !points, is it possible for the leaderboard component (user is 5/1000) or whatever, to be all time and not current?

[clever mango]

Yes, you would need to make a custom command and use variable ${user.points_alltime_rank}

disable the default if you do

[narrow terrace]

oh man, me changing stuff, this should be interesting 😉

[clever mango]

Here are all of the variables https://streamelements.com/dashboard/bot/commands/variables

You can build custom commands using them

[tight harness]

@narrow terrace Good luck

[faint copper]

Monday the StreamElements version of BitBoss is launched in the Overlay creator, right? I want to be in on that the second it's available

[clever mango]

[tight harness]

[polar gorge]

Pardon for my consistent need of help, with my alertbox, after the tip/follower/etc. shows and goes, the text remains on the screen for some reason. How do I fix that?

[clever mango]

There's a setting for alert duration

[polar gorge]

It's set to 10 seconds.

[proven dagger]

I want to reset leaderboard all begining of months. It is posible or I have to do it manually?

[clever mango]

@polar gorge You're referring to the editor overlay

[stuck hamlet]

You get 4 helps a week @polar gorge next question is going to cost you!

[clever mango]

It won't remain in OBS

It fades out in the editor but doesn't disappear

@proven dagger only manually

[polar gorge]

Feels bad man

@clever mango Thanks, mate.

[narrow terrace]

thanks for the help @clever mango I got it. Would LOVE to be able to change the all time numbers as this would allow me to pick up where I left off with other bot!

[sudden basin]

can someone explain to me what the new feature Widget Data is/does

[tight harness]

It's basically where all of your stats like latest follower, latest sub, latest tipper, top tipper, etc is all located

[weary mist]

The blog post explains it pretty well, did you read that?

[stuck hamlet]

Reading is for nerds

[blazing briar]

heya - when trying to change follower alert gif and video it isnt saving - anyone know how to fix this please?

gif and sound sorry

[narrow terrace]

quick question (just tell me when I'm asking too many!) How do the timer messages work. For example, you have 10 messages, each set to 15 minutes...they aren't just going to all spam at once will they? How do they spread themselves out? OR, just point me in the direction to find the answer myself 😉

[tight harness]

@blazing briar Have you checked if there's any other variations of the alert that you haven't changed yet?

[blazing briar]

ahh yes thats right the variations - thank you

[tight harness]

No problem 😃

[blazing briar]

now i just have to remember where they were haha

[tight harness]

@narrow terrace I'll DM you my settings to give you an idea of what works

[blazing briar]

@tight harness from memory last time i did this, was there somewhere that i had to go into to take a variable out - i remember having to do something like this?

[tight harness]

@blazing briar When you click on the alert box in overlay manager you'll see Variation Settings on the left, click on that and you'll see something like this: https://gyazo.com/f8623e5433bf0018bc537d56ad0d2263

You can change or remove them variations however you want, but if you leave them as default they'll stay default

[sudden basin]

@tight harness ah ok thanks

[tight harness]

No problem 😃

[wind nymph]

If i am working in the overlay editor and i accidently delete a image from the overlay how do i bring it back?

[trim cloud]

Just checking in, it's been a while since I reported the "Recent Tips" ticker overlay not functioning. atm.js is still a 404 (someone deleted, moved, or renamed the file) and I'm still seeing a "too many requests" error on sentry.io/api/ Any update on this?

[tight harness]

@wind nymph A pre-made overlay? If so, you can't without remaking it from scratch. If it's your own overlay that you added then you need to add the image again from your files

[wind nymph]

son of a gun thanks

[abstract basin]

Yah I think I am having the same issue as @trim cloud regarding Top tip and recent info not being pulled and presented in the overlay. Any idea when this will be addressed? Thanks in advance for your response

[tight harness]

@trim cloud @abstract basin I'm currently asking if there's any update, just waiting for a reply

[abstract basin]

No worries! Thanks for the quick reply

[dense quail]

@proud pumice hey on my top donators i have the same person twice. the amounts are correct, they just need to be combined

[austere oasis]

Is there an option to show how many people are watching my stream via twitch? When can we expect alerts for YT?

[stuck hamlet]

You can make a bot timer variable, and no ETA @austere oasis

[trim cloud]

@tight harness thanks, appreciate it! 😄

[stuck hamlet]

Hey @dense quail so you have 2 donations from 1 guy not adding up?

What widget are you using?

[dry prawn]

What could be the issue if my alertbox wont play a sound for subscribers, even if I've uploaded a file

Works fine for my follow alert

[tight harness]

@dry prawn Have you checked the variations?

[dry prawn]

Oh

thats why I love you guys

always so fast to correct my stupidity

[weary mist]

only because we ourselves have been in that position

we spread the knowledge that our own stupidity hath given us

[steady sandal]

Is there gonna be TTS for donations eventually?

[dry prawn]

There already are

[weary mist]

there already is @SlyRatchet#5476

[dry prawn]

look, now i'm giving knowledge

[weary mist]

hahaha

nice

[steady sandal]

oh... where do I activate it? I don't see it

[weary mist]

it is in the overlay editor, under the tip alert settings

[tight harness]

⤴ TTS Settings

https://gyazo.com/54be7dc8776ad084be1fd805767e9554

[steady sandal]

oh right, thanks.

[viscid steppe]

How do I update my email address? So my stats email got to the right place?

[agile sundial]

Hi there! Not sure if you did but did you reply to the issue I was previously having @tight harness with the widget labels?

[tight harness]

@agile sundial When was this? I've slept since then 😄

[weary mist]

@viscid steppe we use the email you have with twitch. So change your email with twitch, then log out and log back in

[agile sundial]

Haha, not sure where you're from but a couple of hours ago xD Anyways just to go back in time, I had a problem with the widget labels staying on stream as they end up suddenly disappearing after some time

Not sure if this would help but someone subscribed to me yesturday and it didn't come up on my activity feed

but when I look on streamlabs, I see that it's there

Ahh nevermind I fixed it by editing the Widget Data! Think that will work for now, ty!

but one last last last last thing, for recent subscribers in the widget data, is it supposed to be unchangeable?

[weary mist]

not yet sure if it is ment to be that way, but at this time I believe you can't add anyone, but you should be able to remove people

[agile sundial]

oh okay understood, thank you!

xD

[stuck hamlet]

i saw that edit

.>

[weary mist]

[valid charm]

Is there an option to turn off showing the chat and emote stats for a streamer on the streamelements page?

[weary mist]

https://streamelements.com/dashboard/chatstats

all the settings for chat stats are there

[valid charm]

@weary mist ahh wonderful thank you soo much!

[agile sundial]

you saw n o t h i n g

[stuck hamlet]

[small echo]

how do I get my chat to work? I dont think I did the pre flight check list right ?

video didnt help with my problem

[tight harness]

Your chat to work? I'm a bit confused what you mean by that

I see the bot is in your chat and it's modded, it also replied when you did !ping

[vocal quail]

Streaming right now, the latest follower and latest tipper wont show up at all. It just wont show at all

[tight harness]

Try re-adding the widgets, as in deleting them then adding them from scratch, I just added them to my own overlay and they worked perfectly fine

[vocal quail]

Okay 😃

[random kite]

🙂

[vocal quail]

Thanks 😃

[lament blade]

So is there a spotify current song for overlays or am I SOL?

[tight harness]

Not yet

[lament blade]

Okie LD

Hi I have a small problem anyone available to help?

[tight harness]

What seems to be the problem?

[lament blade]

I tested a bit around with Stream Elements today and wanted to do more when I had the time to set things up. For tonight's stream I was using streamlabs, but for the first time ever I did not get notifications for hosts and it doesn't show in my streamlabs history either. Is there any chance these 2 programmes interfere with each other?

[tight harness]

By notifications do you mean on-stream alerts or on the website on your recent events? Or both?

[lament blade]

Both

[tight harness]

Interesting, I know there's no issues with host alerts or host events in recent events because I had both of these working just fine today 🤔 strange that they're not showing on either for you

[lament blade]

when I click test alert on the streamlabs website I still get it on stream though, which makes me think the alrt signal might be misdirected somehow if that makes any chance?

It's like between OBS and the website not the other way around

[tight harness]

If you emulate a host event in our Overlay Manager do you see it alright?

[lament blade]

I don't know how to access this page yet. Tbh streamelements looks very promising and i wanted to look into it more this weekend when I have more time but for now I'd like to fix the problem that it somehow interferes with my streamlabs signal :/

I don't know this for sure but it seems like a big coincidence that I tried to set up stream elements today and then encounter this problem with streamlabs for the first time

Is there any chance twitch is sending the signal to the wrong output?

[tight harness]

There's actually no reason for them to interfere with each other, all they're doing is processing the data that you're being hosted and then doing their own thing with it, there's no way for them to interfere with each other

If both are active then both should be responding in their individual way simultaneously, it's possible SE isn't responding because you haven't set that up yet, whether SL works or not is down to them, nothing to do with SE 😄

[stuck hamlet]

Twitch does not SEND a signal, companies need to ask for the information.

[lament blade]

okay makes sense. im a real tech rookie haha :p

I will try to fix this another way then. Who knows, might be gone by tomorrow

thanks for the help

[tight harness]

No problem 😃 glad we could clear that up for you

[cloud solstice]

hey folks !! any news on your Youtube progress ? i heard you are planning on intergating youtube on stream elements ?

[tight harness]

Integrating youtube on StreamElements? Do you mean to do with song requests or do you mean the other way as in StreamElements on Youtube Gaming?

[summer cedar]

Hey Guys. Having Issues making my Overlay and transfering it to OBS. I stream at 540p 30 but native scale in OBS is at 720p (Monitor is 1080p). I tested The Alerts and it is cut off with the Event List.

[stuck hamlet]

The default size for our overlays are 1920x1080. So unless you downscaled it, you'll have to set your browser source to 1920x1080, and then make it smaller 😃

[summer cedar]

Figured it Out Had it set to 800x600 on the OBS Overlay Settings and changed it to 720p.

[heavy flax]

how do i put the overlay on my stream?

[weary mist]

@heavy flax the overlay has to be added as a browser source in the broadcasting software of your choice

[lament blade]

Is there an option for a cheer cup in SE?

[clever mango]

Soon™ 😃

[vocal leaf]

is there a way to create an command alias via command prompt? last time i asked i was told it's on the to-do list.

[lament blade]

Where can I edit the message again that will pop up in chat when someone like follows and such?

[clever mango]

@lament blade Modules >> Chat Alerts

@vocal leaf Not yet available

[vocal leaf]

any update on when supermods have dashboard access?

[clever mango]

It's a very high priority right now but there isn't an ETA

[vocal leaf]

hm, ok. thanks.

[lament blade]

ty

[viscid steppe]

Thank you for the email help! @weary mist

[weary mist]

😃

[proud grove]

i currently have a command: !kill It makes it so someone can !kill person (vltrykin kills bob) I'm wondering if there is a way to add something on the end to make it so that someone can do this: !kill bobby with a fork (vltrykin kills bobby with a fork) im wanting the target/person im metaphorically killing to be separate from the object being used to kill. Is there any way to do this?

[weary mist]

yes

!cmd add kill ${sender} kills {1} with {2:}

then !kill kltryking with a fork

would spit out

[proud grove]

ok sweet

[weary mist]

Lord_scalper kills kltryking with with a fork

you can include the with if you want or not

[hazy flint]

is there a thing in stream elements that can make it so someone would !song (name)" and it records them somewhere?

for a creative streamer kind of thing

[clever mango]

@hazy flint There is not at this time

[hazy flint]

aight np

ty for info

better to ask than search for 30 mins or so lol

[clever mango]

😀

[weary mist]

you should do a store redemptions

it would record the song that the person requests on the store redempsions page

@hazy flint

[clever mango]

Ah yes derp

[winter obsidian]

Now if only LUL was added to the global twitch emotes stats. 🤔

[proud grove]

the kill command worked, just needed to add $ to the 1 and 2 things :p

[clever mango]

@weary mist If we wanted to make the object in the !kill command a multiple word response would that be possible?

[weary mist]

@clever mango that is what the ${2:} does

[clever mango]

the colon specifically?

[weary mist]

yes

[clever mango]

Oh cool

[agile sundial]

hi there! was wondering if StreamElements had a shoutout command for when you'd like to shoutout a streamer for example?

[clever mango]

Yep, if you add a custom command there is a shoutout template

[agile sundial]

That is super awesome, thanks alot dude!

[tender mango]

There are quite a few fonts that don't seem to work

I wonder why

[agile sundial]

I've had that problem before

Where they don't show up on stream?

[tender mango]

well yeah don't appear in the overlay at all

the drop down reverts back to roboto in the alert box widget

but in the text widget the selection sticks, but the font is still roboto

[agile sundial]

Yep, from my understanding it's the same as me

Just refresh the overlay on OBS

and it should bring the true font on there

[tender mango]

hmm can't get it to work

[weary mist]

@tender mango try saving, closing and reopening the editor

[tender mango]

I've tried that, still no dice

I can force it through the css in obs, but it's not ideal

[clever mango]

Which font?

[tender mango]

Press Start 2P

a few other ones seem to have the same issue for me

[clever mango]

There was a known bug with "Press Start 2P" and a few others. It might still be ongoing. I'll check

[white fossil]

hey fam, I have a question. I am trying to add a API to stream elements because im doing a Charity Stream Tomorrow for an orphanage in Houston tomorrow. is there a way to do that?

[weary mist]

can you explain more wha tyou are doing? Are you talking about an external api?

@white fossil

[white fossil]

yes, so I am trying to get alerts when money is donated to the charity

tiltify has its own api to use @weary mist

[stuck hamlet]

Depends how their API is built. 🤔

[white fossil]

??

[stuck hamlet]

Are you looking for on screen alerts?

[white fossil]

yes

[stuck hamlet]

Unfortunately impossible at this time

[white fossil]

damn!!

ok

[stuck hamlet]

But depending how their API is built, you could build a timer every 5 minutes letting you know how much has been raised so far

🤔

[white fossil]

hmm ok

[random kite]

hi

[stuck hamlet]

Hello

[random kite]

My English is not very good

I speak Spanish

[stuck hamlet]

Como estas mi amigo

[random kite]

:3

[lament blade]

When setting up a points system, how do you actually give points to someone? When I was testing it in twitch chat it told me I didn't have any points...

[weary mist]

!bonus <username> <number> will just give them points from the endless pool we have stocked here

[lament blade]

Oh right

Thanks

So the points system works more for the things already setup, and saying !givepoints won't work unless you are giving out of your own pocket?

[weary mist]

yes

[lament blade]

Cheers

[weary mist]

there are two commands to give points

one from user to user

one from the mystical beyond

[lament blade]

Ok makes sense, thanks!

[fierce sun]

Hey guys, I have recently started using stream elements and it's great I was previously using Muxy for my alerts and what I am having trouble with is having SE know what those donations were so the top donator widget displays the correct person.

any idea what I can do?

• I tried manually entering a donation in the hope it would work like that but no change.

[weary mist]

which widget specifically are you using?

@fierce sun

[fierce sun]

Top Tipper

So the one that combines all donations from that person and the person who has donated the most gets displayed.

[weary mist]

ok, are you looking for session, weekly, monthly, or all time

[fierce sun]

All time

[weary mist]

try this out for me. Go to Data, then click the Aggregates tab. Try and refresh those for me

[fierce sun]

Ok done

The problem is old donations before I started using stream elements.

[weary mist]

hmm, did you add any of those tips?

[fierce sun]

I added 1 manually to test it and it is still there. after the refresh no change.

The $50 donation is the one I put in. The other 2 were proper donations/.

[weary mist]

when you added it, did you mark it as an import?

[fierce sun]

Nope?

[weary mist]

try that out, not sure if it makes a difference, but it does pop an alert

[fierce sun]

Where do I mark it as an import?

[weary mist]

give me a minute, lol.

testing and streaming

[fierce sun]

errr I see it sorry. No rush

I can go Import > Other and then I need to choose one of the options.

Muxy isn't in there.

[weary mist]

When you add a tip, there is a check box to mark it as an import, which will pop an alert, and have it count toward leaderboard

[fierce sun]

omg how did i not see that... 🤦

Ok sorted, thanks heaps man 😃 I should have gone to specsavers before asking you.

[weary mist]

haha, you are all good 😃

we are here to help make you the best streamer possible 😃

[fierce sun]

👍

I was wondering how does stream elements make money?

Can I ask that just seems wierd that something this good is free.

[weary mist]

lol

we have several venture capitalists funding us, we have enough money for a couple years of free service. But before that time, we have plans for monitization. everything that is currently available will be free for ever

@fierce sun

[elfin plover]

anyone who knows how to add "giveaway winner name" in a scene? can't seem to find it in the widgets or data when you create a new "overlay" on the site