#helpdesk-twitch
1 messages Β· Page 98 of 1
Cool thanks all!
Question! If I miss an alert, is there a way to replay it?
OHHH
π
my pleasure
So question. Is there a way to take an image say something like a social media header (IE twitter logo - Twitter name) and have that image slide in and then slide off on a set timer?
yeah, image roator widget @valid pagoda
Cheers man. Really liking the program so far
Oh hey Mhoku 
Oh hey mah dude π fancy seeing you here
sorry wrong chat
has anyone had a issue where after i added my overlays and such my fps in obs is really bad now π¦
What are your specs?
@valid pagoda I told everyone in DLC to check out StreamElements, maybe you subconsciously listened 
8 core proccessor,16gb ram,nvidia gtx 1060 gaming X, 750W psu
it happens soon as i go in a game it looks very framey im not sure what to do
what is the speed of the processor?
3.5ghz
my recommendation is to have the task manager open while you play and stream. Keep an eye of the CPU load. (Are you running CPU or GPU encoding)
no idea about he cpu or gpu encoding where do i find this π
I think default is CPU, I can't look right now where it would be (at work on a laptop that doesn't have obs)
ok so my cpu somehow is peaking at over 80% and i have no idea why
@empty crescent https://i.imgur.com/ahsyEQS.png check the Shutdown source when not visible and try again
^ if not checked
ok one second π
@lament blade your a life saver bro thanks man π
1 last thing does anyone know why i hear the follower sound twice when someone follows or will the shutdown source work for that to
@empty crescent it was because you haven't ticked that checkbox
ah ok awesome thanks guys π your awesome
https://gyazo.com/db33d9dcf12c0bbd9b0da87254250c58 @tight harness should be good
bottom right is music
Let me check with the other people because I solely use the youtube integration and I'm not sure about the dubtrack.fm integration yet 
Youtube integration?
If you just choose song request instead of dubtrack.fm
If there is an outright youtube intigration that will go off what im watching thats chill. But i would like this too for song reqeusts and whatnot
Then people can request songs with youtube links
ah via the bot?
Yep
So many bots 
It's just part of the StreamElements bot, that picks up what songs people request if it's in your channel and set up to do so
Yeh ima kill my bot.
Mhobot you will be missed.
The point intigration ya'll got is good tho. Just gonna take me ages to transfer points / commands and everything
I just got nightbot / Ankhbot (MhoBot)
Took me a while to switch but i'm glad I did 
Yeah we still got music going on Dubtrack and still no song
Hey everyone, is there a way to have a custom sound be played with an ! Like !excited and it plays a funny sample. And maybe have people use points to use it?
@valid pagoda I've asked around with the other support guys π
@white fossil I think you're referring to the Stream Store, have you had a look at that yet?
yo legendary wanna vc a few questions real quick?
@tight harness oh ok so you can do that in there?
Yes π
A friend was asking me. Iβm at work so I canβt play around on my pc just yet
@valid pagoda I'm still streaming for another 1 hour and 45 minutes, multitasking 
@valid pagoda One of the other support guys will test the dubtrack.fm integration in about 10 minutes π
Need help My StreamElement Timers now Working
Question about the store. Is there a way to redeem points and say run a command. IE !emoteonly for 3 minutes then !emoteoff
possible
does emote only mode have a time limit when you activate it through twitch?
like
/emoteonly <timerlimit> ?
negative
it was a thing that revlo did where someone would redeem points via store. then the bot would run the command and then after a set time would run the off command
at this time, it isn't an option, but it could be in the future
alright. Would be a nice thing to see. could be useful for other things as well
it would pair beautifully with Kappagen, lol
β€
Is it possible to share access to my dashboard with a mod of mine so they can edit commands and such without having to do it in chat?
Alrighty, thanks!
Seeing as it's a big feature and it gives a lot of access it has to be made secure, that's why it's taking a bit to make it appropriately
Makes sense
so I redeemed the sound effect in ym buddies channel
but it does not play when he is live
how do we make this work
it plays through his overlay
thanks
Sub points bonus doesn't work for resab, it this is not bug - really need option for it.
henlo! why dont deleted messages dissappear from chat boxes?
dissappear from the chat widget? If you add a few second delay to the widget, messages that are deleted by bots or mods will not show up
what if they arent deleted by mods until after that delay
You can always clear the chat widget by refreshing the overlay in OBS
I have my alert box set up in one overlay and I'd like to copy it exactly into another overlay - is there a way to copy/paste it rather than have to sert it up all over again???
yeah these are different overlay designs (super theme) so duplicating it won't work.
You could use an alert box widget in it's own overlay
If you want it to be used for all overlays
OK, maybe I'll try that.
there isnt a browser source link in the overlay manager yet right?
There is when the editor is first opened
Hi, I was wondering how long it takes for the bot to hand out points for hosting. Seems that people who host don't get their points right away
no
do you mean to link another browser into your current overlay?
yes
Are they auto hosts? @river solstice The bot pays out every 10 minutes for /host hosts
No, manual hosts. Ohh every 10 minutes. Okay that's what I was curious about.
Having issues with my bot not responding again π
how do i know if my overlay is working???
@gaunt spruce You can emulate your alerts on the overlay manager
@weary mist it's derping again
Hey guys, any idea why the store widget wouldn't be showing on the overlay? Only the sounds play
@elder owl Is it a stream perk or sound effect being redeemed?
Indeed, I've just tried with the perk and it does show, so I guess this is intended
stupid me
With stream perks if this is checked for the store item, the ITEM image/sound will play. If this not checked, the store redemption WIDGET image/sound will play.
Oh, nice clarification. That helps, thank you!
You're welcome
I was thinking here... I made a store iten that allow viewers buy questions to be made online, because we usually don't see it when playing a game... There is a way to store questions to read by a command? How do you think that I could do this?
the questions can't be read by a command, but the broadcaster can view them via his/her dashboard for redempions
Its ok... this is good for me... I didin't know thar question could be store there! Nice!!!
Thanks!
π
Another question... there is somehow randomize commands on timer?
hey guys
I would like to randomize commands on chat, showing links to my viewers...
This is not possible at this time @pulsar crow. You can use any of the command variables in timers though. https://streamelements.com/dashboard/bot/commands/variables
i am having some trouble with setting up my subs and cheers notification on stream
Like this: Every 10 minutes or 20 lines of chat, take one command and execute on chat
What sort of trouble @copper horizon ?
so i cant get the imange and sounds to show on my OBS when i test it , but followers and tips pop up
And all alerts are using the same widget?
i had them all in the one alert box and just tried a second on e
Check your variation settings for sub/cheer alerts
question if someone wouldn't mind. I switched machines and since then, the bot for streamelements no longer adds songs with !sr
I realize it's likely unrelated, but thats when I noticed it at least
Do the alerts work in the editor? @copper horizon
First, check that your !songrequest command is enabled under default commands and that !sr is added as an alias @devout bough
I feel like an idiot now, that's why you guys are the smart ones 
yeah they work in the editor
Are you using the newest OBS Studio 20.0.1 ? What antivirus software do you have running?
The CLR browser source in OBS classic is very outdated and does not work with many new features
ππ½
Terra you rock ! everything is working now ! xD i just got my Affiliates with twitch last night
There is a way to not execute a command if it starts with other command?
Like this...
does backup list for song requests only work for youtube
Every time that a user wirte ?, I automatically say: use !redeem question and your question. But, if he writes !redeem question today is tuesday? Them, que message is triggered agains...
So, I want that allways user write !redeem, it dont trigger other command...
buut i have spotify lol.
Spotify integration is something we're looking into for the future
@clever mango Its triggering two commands because I used a command keyword. So, if you write !redeem question is today? Them, two messages are executed... There is a way to not execute one of then, or set null when using !redeem?
what keyword?
I'm using '?'. My idea is alert the viewers that they can use redeem and question... But, when they make a question, they use again the '?', so, two messages are triggered
Oh I think I see what you're saying. It's going to be very difficult have ? as a keyword
Because the bot cannot exclude ? keyword when used within a command
Can i pop out the recent events box?
You can from activity feed
User cooldown and Global cooldown is in seconds?
Yes
Maybe a could setup user cooldown to 300, so, the message for him could wait 5 minutes to appear again...
π€
ok question how in the heck i get a playlist to work . its not going to the next song
Your video must be showing when the playlist first loads
Then you can close the video
That looks like it will work @pulsar crow ππ½
@stark canopy Check out our desktop application Ground Control as it's much better than popping out the activity feed on the site
Thanks!
thanks @clever mango
Hey, is there a way to add custom font to your overlay system?
Not custom, but we support over 800 google fonts https://fonts.google.com
Do you know something taht would be simliar to pixel digivolve font?
I don't but maybe there is a resource online that could find a similiar font within the google font database
also, it doesn't seem all the fonts are able to picked? I looked throught he fonts from the link and the one I want isn't showing up on the overlay manger
We don't have all of them working just yet but we're working to add more. Which font was it?
Pixelar
I'll put in a request for it though I can't promise anything
What are contests?
They allow your viewers to bet on an outcome with their points
"Will I win this next game?" and viewers will bet on "Yes" or "No"
Many uses for it and viewers love it
If I want to raffle a game, I have to use Giveaways feature?
Yes, run a giveaway for the game
And there is an API for give ticker to my viewers? I have a website where there is a raffle where people that discovery a secret word, gain one ticket. So, I want to add automatically this ticket to the giveaway, or give hi, points to buy more tickets.
there is an API, I think you would be able to give them points, but #dev-chat would be a better channel for that
ok
Here I am
I'm using tipeeestream and not streamlabs
is streamElements support tipeeestream too ? :/
I'm checking on this but I don't believe so
We can only import from Streamlabs and Streamtip at this time. Sorry about that.
in the strem store can u have difrent pics come up when redeamed or is all ways just the one kind and the same sound if you can i can not get it to work right
With stream perks if this is checked for the store item, the ITEM image/sound will play. If this not checked, the store redemption WIDGET image/sound will play.
Any reason my subscribers are not showing up in SE? Not on my dashboard at all or notifications, they are resub
Not sure about that one. I can't test it personally (haven't gotten a resub notification yet
)
it shows when i do test notifcations
but it doesnt even show in recent events using ground control
and the resub is announced?
I mean by twitch
it shows it in my sub points
the person subbing/resubbing gets the option of "sharing" or "announcing" it, and they have to do that for an alert to pop
its a stupid thing on twitches end
hmm

is that a recent change?
at least that has been my experience
I think in the last couple weeks as far as I know. I can't remember if they changed it though. But I had that happen to me when I subbed to someone. I had my "announcing" turned off, so the alert didn't pop because of it
Hello is there a way to not have the sub goal count resubs ?
This has been requested a bunch and should be an option in the future
Good afternoon, tell me whether it will be possible to add my ranks to the leaderboard?
And if such an opportunity appear, I would like to see the possibility of choosing by what principle will issue a rank (hours or points)
We do not have a rank system currently but you're welcome to add it to #ποΈ±feedback-and-ideas
Hi there. I'm having issues trying to upload images for my profile page. I've got the space to use they aren't large files but when I hit the upload button nothing happens. On Mac and using safari
The site was developed and optimized for Google Chrome. Safari will have some issues with certain site features.
Ok I had no issues uploading images for alerts but for the profile side of things this is happening.
Please post your message in #ποΈ±feedback-and-ideas @rotund coyote so the team can see it
heya, for some reason, when i set my font to Caveat for my notifications and I save and move on to the next one to do the same, if i go back, it resets it to Roboto. for instance, I set up my follower alert the way I want it, set the font, hit save, then goto my tip alert, get it the way i want it with the font i want, save and if i go back to my follower alert the font has been reset. maybe i'm begin a derp or something i dont know... Β―_(γ)_/Β―
@sonic locust There is a small bug in the overlay editor. When you change a font, you need to deselect the widget you are working on before clicking on another one. Just click on an empty spot and everything should work
Thanks for the reply @silk patrol , I just tried that, but it still doesnt seem to be saving the change and reflecting it to my obs preview. As soon as i deselect it, it reverts to default. I guess i'll leave it be till the bug is fixed.
Sometimes you need to do it a couple of times. It's very annoying, but I managed to use the font I wanted everywhere eventually π
is it possible to copy specific part of an overlay, like only the alert box to another overlay?
@lament blade not now, but it's planned. you can duplicate your overlay and remove what isn't needed
yea saw the duplicate, but i'm a bit lazy :c thanks!
@hybrid sun !addpoints <username> <amount>, if you want to give everyone points !addpoints all <amount>
Any streamers overe here with a 1440p main monitor who can help me out with some questions? Thx!
@gloomy skiff just ask π
I can't find the font Monsterrat, even it is on the google fonts, any ideas why?
@lament blade only 820 google fonts are supported. There are way too many fonts on google fonts ^^
aw meh :/
wops, sometimes I'm missing text margin in the twitch chat widget, anyone else have this bug sometimes?
need help anyone about?
@flat axle hit me
coolio, right I altered my overlay the previewed it but my webcam box and some other things are missing but show on the editor?
then*
@flat axle Do you mean that they show on the editor but not on OBS? try refreshing your browsersource
thats right, I have removed bs and re done three times and keep clicking check box π¦ no worky
figuered it
im a noob, the res was too low fml
thanks though
lol, no prob
jus gonn kms bye, and thanks again
https://i.imgur.com/i9W4fmJ.png
^ that's my twitch chat options, duplicated somehow, text margin isn't even working :x
Hello, I imported all my tips from Streamlabs, but it's not showing the correct values in the overlays, or on the leaderboard. Can anyone help?
@covert karma Activity feed -> edit session
It's showing recent and latest tips as a tip from last may. And it's not showing the true leaders.
Ok. Yes. Tips.
@lament blade text margin isn't a thing on the twitch chat module. This has to do with the bug I mentionned earlier. Deselect the chat module (click on an empty spot) and then select it again, the text margin option will disappear
Yeah it's an issue that can't be fixed currently on the leaderboard, but you can change the values for overlay modules on the activity feed
That's unfortunate. I'm looking at the activitiy feed edit now.
you can hide the leaderboard for the tip page for now if that helps anything
So I can reset the values, or edit them to the correct values in Edit. That's handy!
Can I just reset the leaderboard and have it start fresh?
I dont think theres a way yet
what is the difference between the roulette and slot machine module?
roulette is like !gamble from revlo where you set the odds and payouts are usually much smaller. Slot machine is much harder to win but has large payouts
With 4 emotes in slot machine module the odds are about 7% to win
Roulette is a double or nothing situation
ahhhhh okay, that's like the one from nerdordie but without an visual effect
Hi... I had a contact blocked because I configurate span filter in a wrong way... So... there is a way to unblock him?
@pulsar crow it's a regular timeout/ban from twitch. we don't block them on our side
and in Twitch, there is way to unblock hin?
/unignore <username>
@pulsar crow if it was a timeout, he will be unbanned automatically, if it was a ban /unban <username>
Nice!
And there is another question... StreamLabs do not execute commands?
I want to make a randon tip in the chat
streamlabs?
@lament blade SE timeouts users, we don't do ignore
ik, i thought he ignored someone on his account
https://streamelements.com/dashboard > right side bot settings
he said he configured the spam filter tho π
did the bot joined your channel already?
I configurated a timer that type this message: !tip{randon,1.10}, and them in the chat appears this: !tip8
There is a way to randomize tips in the chat?
randomize tips?
Yeah... I stored 10 different tips in commands... like:
!tip1 ----> them writes: Follow my channel
!tip2 ----> Subscribe on my Youtube Channel
But StreamElemments just write on chat, but do not execute this command...
I needed to be automatically...
@pulsar crow then why don't you just type the text in the timer? it feels a little redundant
We discussed this earlier tonight but he wants a random message to be picked for a single timer
Yes.... @clever mango gets the idea...
It's unfortunately not possible
A timer has only one message. We don't have a way to read from a list and randomly choose one to output. I do like this idea though and think it should be added as a #ποΈ±feedback-and-ideas
If StreamElemments could execute a command, than it could work, because the text commando is ok, but do not execute him..
that could end in an endless loop and SE would get a global ban. (when i created my first own twitch bot i did the mistake and got banned for a day xd)
You are right... there is some problems to resolve... hheeheh
easiest way would be something like {random} which selectes an random item from a list.
Didint find the variable...
@pulsar crow because it doesn't exist π
ahhhhh ok... That explain everything... hahahah
@cobalt niche yes, since you draw a winner per hand. just draw a winner on sunday then
@lament blade Ok, awesome. Thank you. Just wanted to make sure there wasn't a time limit on how long a giveaway could run! I was getting nervous because I started to have entrances pour in π
To confirm points isn't retrievable by csv file? And incan turn point system completely off?
@strong dock you can't export it, but you can turn it off here https://streamelements.com/dashboard/loyalty
Hi guys, i hear theres a way to pull custom api's anyone able to give me a run through on how to set up the bot to pull the data from https://api.crunchprank.net/twitch/hosts/zoneyx?implode
figured it out...
great, cuz I wouldn't know π
@serene granite
you just have to use the ${customapi} variable
@lament blade that !addpoints all <amount> dont work for somereadon. Anyidears
@hybrid sun are you the broadcaster or a mod? To use it, you have to be at least supermoderator for the streamer, and the broadcaster needs to have the command turned on
@hybrid sun also don't put the @ sign
that too, lol
works fine if you do it correctly 
@serene granite Custom Command like this "Thanks to all the users currently hosting: ${customapi.https://api.crunchprank.net/twitch/hosts/ENTER-USERNAME?implode}"
Got it working. Thanks π
could need some help with my obs settings, somehow i got a lot of laggs ingame since my last stream.
cpu: intel core i7-4720HQ
gpu: nvidia geforce gtx 960m
Laptop 
use x264 encoder, with a 2500kb/s bitrate
yea that's what i'm using
i got another computer with an xeon e3 and a gtx 760 or something, but i don't have a desktop + keyboard for it, would it makes sense to use the computer as the encoder to get more performance? (os would be linux headless isntall, so i would have todo everything remote)
you would have more cores with that xeon, but they are slower than the i7. gpu doesn't matter here unless you use gpu encoding
only way to know is to try
well i would use the laptop for gaming and the tower pc for the encoding stuff, heard that people use 2 computers for streaming
you need a capture card for that
yeah it will help. it is possible to set it up with Nginx with an RTMP module for re-encoding.
nope, you dont need a capture card π
it's not mandatory, but it's easier to set up
sweet, do you got a "tutorial" or something for that? i mean nginx and rtmp will run smooth on linux
I know linux and nginx pretty well, but never have done the rtmp thing with it
youtube has some guides...
@lament blade google it π
i can look up a guide thats somewhat fresh
it is not that hard to set up, the idea is: you stream over LAN witha high bitrate, but low CPU usage and then transcode it for twitch on the "server"
will give that a try this night \o/
yea, i mean my laptop isn't that bad, but not high-end :/
im thinking of doing the same with an old mac i have.... but im just lazy
the setup is not that difficult, specially on linux
i thought about it a while, since the tower is just standing there..
on windows thats a major pain in the ass
going for debian headless install, so i don't have to plug-in and out the monitor / keyboard / mouse π
π
i sit on ubuntu, it works. i did the 2 PC setup for a while, then decided to move to a single, fast 5820k and overclock the hell out of it.
btw could it be the case that the kappagen widget takes a lot of performance?
yep it does, anything animated has a pretty hard performance hit. i dont notice that myself
oh man that's a nice setup, i love linux, but my game i main does not run on it, and dual boot on a laptop is bleh + i don't like dual boot
get a bootable usb stick with ubuntu or debian and include the Nginx with the RTMP module
it will run fine, the RAM usage is like 500mb, nothing too crazy
the tower pc i will use for the encoding / uploading has 8gb mem, 120gb ssd, cpu is an xeon 3-v1230 and an gtx 760 triforce or something like that.
you can actually use your laptop for encoding and use the PC for playing games. your PC is good for most games
i would only play on your laptop if the 760 has only 2GB of VRAM. if it is a 4GB version, it will be faster
I have been tempted to see if I can get my laptop up and running for the encoding portion. I just need to figure out how to get my screen over to it
http://www.gigabyte.de/Graphics-Card/GV-N760OC-2GD-rev-20
looks like the 760 has only 2gb
probbaly looking at a capture card
- i don't have a keyboard for the computer

@weary mist check the nginx method, there was a link up here
ok
well, use the laptop then and remote control linux if needed
yea i'll do that. thanks for the help guys β€
capture cards are so painful, i have the Razer Ripsaw sitting on my desk here
120β¬, 10 hours in use.. let me see if i find it under all the junk and dust here π
lmao
my problem is that I need to split my internet, so my stream is going off one connection and my gaming is going off another. the link I found doesn't seem easy (for one) and for two, that it would end up using my internet that is very limited already
why would you do that? how high is your upload?
2-3mb
I have one that is 5-6, but it isn't consistant. I drop 20% of frames trying to stream at 2000 bitrate
so I use my cellphone hotspot which I can stream at 3000 bitrate with no dropped frames
where the heck do you live to have such a piss poor connection that even LTE/4G is better?)
try to get a PCI-e capture card, preferably Elgato
Avermedia has some issues and all USB 3.0 capture cards are meh
blackmagic design is also good, but they can get expensive
ill have to see if I have a pci slot available. my mobo isn't the best....
and Magewell if you are willing to spend some money
i press launch overlay and a blank page comes up.
use chrome
i got a question.. how do i clear the tipping goal? I meant my goal.. and need to start a new one but its still showing the old amount
activity feed -> edit session
where do i input the overlay link in twitch?
@glossy thistle you put the overlay link in the broadcasting software you are using
where in OBS then?
Hey, how do I remove an import from streamlabs? Cant find it anywhere
Right now it plays both the streamlabs sound and streamelements.. π¦
do you still have th streamlabs scene in obs?
Nope, checked
if the SL alerts are still playing, you either have the overlay you imported from SL active in OBS, or you have the original SL alerts still active. Go through and make sure you have "Shutdown when not visible" box checked in all your browser sources
@dry prawn
@glossy thistle in OBS, you put the link in a browser source, make sure you change the width and height to 1920 and 1080, anc check the "shutdown when not active" check box
that is the only way to have an alert box π but it just seems like you are hearing an additional browser source overlay that you think you removed/shut down, but isn't really removed/shutdown
yeah might be the other scene running in the background I suppose
@weary mist everything is set to shutdown when not visible ;o
going to try something
Is it possible for you guys to remove the import from your end?
no, but you can delete the overlay that has that import
and that will stop the overlay from playing it since it can't access it
And then re-add it I suppose?
you can always re-import it should you want it
hm i'm using one of the overlay packs, is there a way to remove the alertbox only, then re-add it
Or do I have to re-do the entire layout
ill give it a go
you could hide the alert box instead of deleting it, I think that stops sound and viewing
from the editor
I got a bug, that for some reason my overlays turn off mid-stream.
most likely for that, it seems like something to do with your broadcasting software. The overlays are 24/7 available from our servers
hmm, I'm using OBS Studio, anything wrong related to that?
no, studio is correct. But do you happen to have any hotkeys assigned that might be deactivating your overlays?
No. I have no hotkeys that would do that.
@lean valve you are experincing a very odd issue, and I wish I wasn't at the daily grind so I could help you. Let me see if someone else is available to be able to try to work through the issue. The only thing I can think is to try 1. removed and reset up the browser source 2. check your anti-virus to make sure it isn't blocking it and 3. reinstall OBS
Is there an export function for the leaderboard?
How do you add ranks with the Leaderboard?
@warm jasper can you explain that a bit more detailed? I don't really understand what you want / need.
I want to add ranks to my viewers
like if you been in the stream for so all. your rank in stream is a cookie monster then just someone who just started watch...their rank is a cookie
RAINBOW SIX SEIGE FREE ON STEAM FOR NEXT 3 DAYS! @here A
Hi! Had a quick question about the, βCurrently Playingβ section for music for widgets. I have a license with Monstercat so I have a custom playlist that I created in iTunes. How do I get my current song to play in the "Currently Playing" section in widgets? Is there an easier way to import custom playlists? Thanks for any help that you can offer. π
@warm jasper afaik that's not possible atm.
@viscid steppe currently playing works, i think, only for the songrequest module
i tried it with a fallback playlist and didn't showed up in now playing
what you can do is to use another obs plugin or some other programm which gets the current song information from itunes and saves it into a text file, and use this file in obs
Ohh! That's brilliant! Can you suggest any? @lament blade
I canβt have song requests on because I donβt trust trolls and VODS get muted. Bummer. Was really hoping for a way to show current song playing. I get asked a lot.
There's got to be a plugin somewhere...
hmmm
A question regarding the SOUND EFFECTS through stream store: What could be the problem if there are played as a double (like 2x at the same time)? No, I donΒ΄t have the overlay editor open. Just OBS with the scene - no double scenes with it though. Please tag me in your answer, thanks!
@weary mist My dude. How can I set off kappagen in overlay manager while editing
I just want KappaGen to pop up behind my sub alert and not the whole screen...
it can be set off by using any events, or typing !kappagen in your chat
I dont want the whole screen
@weary mist Can you suggest an OBS plugin to show Current Song Playing?
@lament blade there is a switch in the settings to turn off full screen
@viscid steppe I can't, I use the widget on the overlay for my current song playing
Do you have a custom playlist? @weary mist
how did you turn that on @lament blade
KappaGen is amazing
@viscid steppe I do have a backup playlist. Right now, it doesn't show up, but it is planned to have it show up once we get the youtube api quota's increased
Thank you for your help! π @weary mist
@weary mist I cant find what your talking about my dude
@lament blade

How you been today dude? Work pretty chill?
You seen my new setup since I got my second PC Tuesday
Both PC's
Just getting the audio stuff now and the cap card
will be ready to go
exciting
please tell me a decent number because I am thinking about getting one, lol
specs?
ntel core i5-2500K CPU
Gigabyte z68 mother board
1TB hard drive
8GB system RAM
EVGA GTX 680 2GB
500 watt EVGA PSU
Windows 10
nice
I am thinking I might build my own, since I already have an i5 laying around. Just need an OK motherboard, bit of ram, graphics card, and a general case, lol
and cap card of course

Hi, when I create a giveaway the image doesn't fade out (disappear) after I end and draw the giveaway. Am I missing a setting somewhere?
at this time, it is a known bug π¦
hi! any idea on how to get the backup playlist to show up on stream for song request?
not working atm
for me?
for everyone
what do you mean song request to loop?
as in once the last song request is finished, it loops into the first song request?
the song requests are one time play. if you want certain songs to repeat you need to set them in the backup playlist.
My trick is to click the Shuffle button at the top when it's finished
can anyone help in vc?
any one know why my audo in my strem store is playing dubbel when stuff is redeamed?
sounds fine when i test it nut when redeamed plays x2
@neat hinge https://i.imgur.com/KE3Rjep.png
wear do i fine that ?
on your properties tab when you right click the overlay on obs
itll be toward the bottom
k all try
i did still not woking tho
it's making the double sound?
yes
have you tried clearing the sound and adding it again?
yes\
I have no idea then
try refreshing the cache of the current page
itll be under the shutdown
hmmok
I am having trouble getting my backup playlist to play all the songs. It is only playing one then stopping
Any suggestions?
Do you have the window open when the songs are playing? I mean if you minimise it or have it in a hidden tab I think that can happen then
Did you reach the end of the playlist?
no it starts with the first song, then the song ends and it doesn't play more
how do I unhide it?
nm found it
it worked
thank you
why does hiding the video make a difference though? I'm just curious
Question about overlays. Is there a way to import icons from a theme to put in another? Im setting up the purple spec irl theme but there is no instagram logo in it. I saw one in a super theme though. Also, was getting a bug when adding more than 1 alert box would duplicate the settings of the previous one, just letting you know! haha
for the settings duplication, make sure to click off the previous alert box before clicking the next one. I can change settings on 4 different alert boxes on one overlay with no issues
okay, ill try that for the alert box, thanks π
as for the icons, there is no default directory for images yet, but you can always upload an image if you find one online you want to use
ahh, i like the images you guys have:/ okay haha
Hello, my tips aren't showing up. I was wondering if I could get a csv file or list sent to this email: highlightriehl@gmail.com or just put on here. THANKS!
@uneven comet what do you mean your tips are not showing up? tips from SE, imported tips from another platform?
If one of my viewers change there twitch name, will there points update or will that be something I have to manually do?
@drifting hemlock You'll need to update it manually, you can add the points to the new name and remove them from the old one
@tight harness Amazing! Thanks for the prompt response!
maybe a stupid question, but why are the points bound to the name and not the userid?
I have a question regarding the "Tip goal" i have a number in my bar that i didn't set it says 76 where does it pull that number from and can i change it?
@hasty briar activity feed -> edit session
got it till try that ty
@lament blade because for userid a user has to login to SE first, and we hand out to everyone in chat, not just SE users
I think he meant twitch user ID. I believe the point system was build before name changes were a thing, it is harder than it seems to fetch by ID than just pure username.
yea that's what i meant. i mean when a user sends a message in the twitch chat you get automaticly the twitch userid, afiaik.
"Automatically" is a big word
We have to search of it π
Or "ask" for it
We have plans on switching it to user ID, don't worry.
But it's a bigger task than it seems π
yea can imagine that, SE's backend must be huge
Hellooo I was messing with song request stuff and im trying to set up the backup playlist, but it only seems to play the first song on the playlist then its done. at first, i'll admit i was posting just that videos url, but im pretty sure i have copy and pasted the playlist url and still the same result. Any ideas?
are you using ground control?
@short wave make sure you have the video visible on first load
otherwise the youtube player only pulls the first song, not the list
scalper you are talking about streamelements right? dont have the video hidden?
yeah
you can hide it after it loads, but you have to load the page with it unhidden
alright for sure
you can use Ground Control, our desktop app as well for song requests and activity feed. its pretty sweet
thx 
oh oohhhh, its magic!!!!!
@lament blade No like tips that are being put in from SE
so the tips you got via SE aren't showing up in your dashboard?
Yepp theres 0 results it says no matter what dates I put in
and you sure got tips via streamelements? i think that's a task for one of the developers, you need to scream so they wake up π
Wat
@lament blade Im positive haha, no biggie im sure they're working on it. Ill just write them down so I cna update. thanks for the help though!
hectic 

@uneven comet what's your channel name?
Highlightriehl
Yes sir
Total messages: 69,907 and I'm here with 606 
Total messages: 212,578 
weow
StreamElements is 30,702 of those messages 
I'm kidding Jerome
yea sure 

https://streamelements.com/dashboard/session there you can reset your goals and alll other sessions
^

yw π
should see my chat count for discord lol
is the sub counter broken?
149/196
0
24/100 (tot. 24)
oh
@strange meadow it shouldn't be, what are you experiencing?
count is 0 even after setting amount in session counter
hello everyone
@halcyon pumice #welcome is better for that, unless you have a question 
@strange meadow did you hit save at the bottom of the page?
@weary mist am ok
hmm, let me do my own testing real fast
@strange meadow are we talking about the Total Subscribers widget?
yes
that one is kinda new, it pulls realtime from twitch. keep an eye on it, and see if it updates. Not sure on the timing on it yet
i tried to readd the widget and now the {amount} just says amount lol
lol, yeah... I am reporting that one already. change it to {count}
do you guys give support for specific overlay questions?
I give any support except physical and psycological, and maybe some others. Ask your question, I might have an answer 
lmao ok, so I was setting up the LOL Legendary Animated Super theme thing. On the previews, it shows like recent follower, stuff like that on the top bar, but when I launched mine, I am not seeing it. Am I missing something?
ummm, let me create one for myself and see whats cookin
ok
im getting closer and closer to having one of everything, lmao
‴
xD
hmmm, seems like we need to update the preview 
might just need to add the widget yourself, and just edit it to match the text 
hmmm that would be hard for me lmao
@weary mist tested it and it isnt updating automatically, ill edit it for the time being.
thanks @strange meadow, I appreciate the reports π
I added the widget but it isnt' showing the name of my recent follower
how do I have it show my most recent follower?
have you gotten a follower since you signed up?
if you haven't, you can edit it on the Activity Feed -> Edit Session
oh it doesn't remember follows from before I signed up?
don't see recent follower in the edit session page
ahh

the recent followers widget shows a list. It pulls from the event list. If you haven't gotten any followers to populate the list, it won't have anything to show
guess i'll have to get a new follower then =<
and how do you use the chatbox, is there a tutorial video or documentation somewhere?
@lament blade or @gray pagoda
2x jinx here :
anyway, i followed you, you should now have a recent follower
the first jinx has a nice butt pic 
change amount to count
I don't actually, let me see if it's something wrong with the widget text
A session reset might resolve the problem.
and for recent follower, is it {name}?
the great memer speaks π
how do I do a session reset? Just log out?
that hasn't been reported yet @kind kindle
let me check mine out
@gray pagoda in activity feed, there is a session reset button
still not showing recent follower name. is it {name} for the text there?
What's the resolution of your overlay @kind kindle ?
- Its not workin in any of the premade overlays either
Keep in mind that will reset all but if you want to just reset certain stats you can click Edit Session from the Activity Feed and click the reset button next to individual stats
Have you changed your username recent? @kind kindle
No
kk
I did enable two factor authentication but I doubt that's doin it
My chat box jsut worked fine on the overlay
I have 2 factor
its needed to be an affiliate/partner
π€
it is working on the overlay editor?
Could be a bug from the recent update?
ok there we go. it's showing recent follows now
maybe? a force cache clear might help
Hello guys, first time here, got a question and I'm looking for answers ! :p
@rich sequoia we have the answers to a lot of things, but most of them will be meme's. be prepared 
Ello everyone!
hahahahaha didn't expect less ! ...Ok here we go, I just open my account on StreamElements, and would really love to add the "Song Request" feature to my stream
o/

Is streamer elements slower on Chrome? It is super fast on Firefox for me but sluggish on chrome. It baffles me.
odd, I don't notice any difference
The site is designed and optimized for Chrome
It shouldn't be
The question is, how can I make my followers hear the songs they o I add to the playlist since I'm using OBS, should I use "window capture" or is there an external app or something haha
I just have it play in the background @rich sequoia
WEIRD!
when I play PUBG, I have it play through a secondary sound system and have OBS pick that up by adding an Audio Output Source
We have an app Floyd, it can be found in Activity Feed on the right
from the soung request page, or the Ground control app
π
Another question, Is there a way to have the default playlist loop back to the beginning?
@stuck hamlet #helpdesk-twitchHighFive
It gets to the end and stops
@analog quail not at the moment, though there is a shuffle button you can click to shuffle it
great idea Scalper, awesome indeed :p didn't think about that, thank you
and about the app, I'll search for it, thank you too Onslaught

how do I remove the event emulator thing, I'm trying to edit something behind there
or in
it's in the very bottom left lmao
either way works
In? How would that work
the zoom is at the top right
in so that you can do more detailed manipulation. very closely
lol

and where is the undo button?
I figured as much lmao
When you say laggy do you mean it takes a second or two load?
frames drop
OBS laggy?
no the overlay is laggy
ye and in obs
Hi, can i ask a question about needing command help?
You sure can
I am very new to stream elements, but I am trying to use it for a very unusual command
my discord is private. i only want to allow people to join the discord if they have watched for 30 mins (or got 30 points)
so essentially, after a viewer watches 30 minutes, they can type:
!discordjoin
then the bot will whisper to them the discord server link
i was thinking of trying the item store, but i'm thinking it's not what i'm looking for
i'm thinking a custom command would work better to have it whisper them
Thanks to all for the answer this might help with what i need, (the app) !
@iron crater The best way to do this is make a custom command; set the cost to the amount of loyalty points they would earn after 30 minutes
hm the itemstore sounds like a good idea
would you be able to show me an example of the command that I could just copy/paste and edit the variables for?
@lament blade one issue is i'm trying to avoid manual work for it
afaik
I think I've found a bug...
tell us about the bug
Lol ok
Keep it a secret, might be worth something one day 
@lament blade that response would give out the link to everyone in chat though right?
OH nvm, reading 
π
Added a store item (sound effect). Uploaded sound effect. Set parameters. Saved. >> Went to stream chat, redeemed item (response was triggered accordingly), but no sound effect. Went to alert box overlay, added store redemption widget. Redeemed item from chat again, sound played 2x (doubled over itself - NOTE: Overlay SE Chrome preview muted). Removed sound from store redemptions widget, saved, redeemed item, still doubled over itself. Removed store redemption widget, redeemed item, no sound effect.
not a bug
Alright that's good news
well the bug is 20cm infront of the monitor π In your obs browser source for the overlay, have you checked this box: https://i.imgur.com/8Kqj0UN.png
Should be just a simple refresh cache
Done
do that on obs
the box under that shutdown [...], check that once, test it and if it works recheck it.
either it will refresh the whole browser source all the time when the scene gets active
Pretty sure Lawhead knows about that
we spoke yesterday about a fix for loading time
idk, better saying it once more π
Am I going here (%appdata%\obs-studio\plugin_config\obs-browser) to refresh cache?
nono
oh god no
there's a button on OBS
Ok
Never seen that before
that should refresh the cache afaik
oh
that button
lmao
this one, the last one xD
I don't have that
fxck me
i will
Fred Flinstone
if you really want me to
now or later?
LMAO
Any changes ZLawhead?
Still plays double
can you open your volume mixer and check if both sounds come from obs?
But how??
idk lmao
cause to me it sounds fine
I had the preview muted
maybe another tab open?
Nope
this button? https://www.onslaught.ca/s/cz4dtcgx.png
use this button https://www.onslaught.ca/s/nfsznpcg.png
So thats the bug you were coming to let us know about right? 
just needed more testing?
Mute tab works as it should but the 'in-house' mute button is broken lol
YES!
Hahaha
hm i used the mute button too without any issues π€
i always use the mute tab, more accurate
lmao
I just realized my follower/sub goals' widgets reset themselves and I don't seem to be able to manually set them to the correct values
any ideas?
You should be able to set them to the values you want in: Activity Feed > Edit session
yeah I am trying, it doesn't change anything..
what browser are you on?
Can you CTRL + F5 for me on that page?
and they try updating it
no worries on version
same, it shows 0/1000 when i got 800 followers π
i just edited it once again, doesnt change
huh?
i see your session at 804
but the overlay doesnt update
alright thanks i didn't know that
what for an token does the overlay url contains?
i thought that's just a random string 
Resetting your session should resync up your follower count.
Well it is infact random strings that provides access to an overlay π
so basicly it is okay to post the overlay url, i mean if someone wanna show my stream data and stuff on his stream, why not tho 
We'll make it sync, don't worry π
oh!
that sounds amazing thank you
since I'm here, please explain to me how to become a "sellout". Someone last time I asked said "use our products" but I don't know what to make out of that
If you're using all three parts of SE (tipping, bot, and overlays) you can be added to #291219887274328064 by a staff member
but #291219887274328064 isn't working atm i think
ok cool i'll keep that in mind
Yes, mee6 is being worked on
oh okay so mee6 issue, good to know, thx
because my channel didn't got a sellout today 
Well not necessarily a mee6 issue. We just made a few changes to the bot recently
who is "we"?
I believe SE staff made some changes within the Mee6 dashboard
hi. so how does one go about giving a trusted individual (i.e. mod) access to your dashboard?
give them the ability to do certain commands and perform certain actions
ah, I c
@half halo It's being worked on;
Right now super mods can do anything command based if you have the right commends set as super mod
ok
I respect the slow crawl with mod/trusted user access. Aside from whatever is involved on the technival end- Lots of liability involved. You are responsible for you automatically, but SE has no say in who you trust.
It has to be very secure so that no unintended parties access the streamer's dashboard
@tawny pivot @lament blade is there anything else you need from me? I'll check the overlays tomorrow and see if they are synced and let you know
Definitely a priority right now and will be released ASAP
Awesome to hear
i don't need anything from you haha π
Sorry my bad forgot about that
i'm just a normal user, but you have to message @serene granite when you have everything ready and you think that you are ready to get a sellout in #291219887274328064
No problem
sounds good I'll check if I meet the criteria and message him
did overlays just go rip?
Try refreshing your overlay @tiny lotus

Let's have a look
hmm should I just change the overlays to use the total followers count instead of session?
π
i love minimalistic overlays β€
@olive bloom Total should sync up with your actual channel followers. Meanwhile session will reset whenever you decide
it still doesn't make sense that I can't edit it
unless I'm doing something horribly wrong
There's some updates incoming for that page.
Hmm. Is there any reason why my chat widgets wouldn't work? I even created a blank theme and its not showing chat.
just changed it to overall count and works perfect
Is there a reason why my session isn't resetting correctly?

Recent sub isn't showing either
Let's take a look.
@olive bloom i see your overlay displaying the right number now
yes it does! It seems like session is a weird/bad way to count the followers/subs. Unless you're a huge channel like 1G or something and get 100 donations per session
OK you guys helped me a ton tonight, I appreciate it β€
that command worked perfectly btw @lament blade thanks again! π
hope everyone is having a great day
@olive bloom We are working on improving the session system as we speak π
@next spruce what seems to be the issue?
Hello all, was just wondering if there was a way to remove the default ping/bit sound effect that plays no matter what I choose as the sound when I do a custom variation?
My sessions dont reset when I click Reset Session
no 0x bit sound, sub count stays up etc
Ron what is your twitch name
ron_plays_games
it was the font. Chat widget wasn't working because the font is messed up somehow.






