helpdesk-twitch

[silk patrol]

weird because I tried changing the top monthly donation in the session and it appeared on my overlay. But I don't have any donations, so maybe that's why it's working for me.

[autumn star]

hmm maybe

once all this is working properly I can switch over from using strexm and streamlabs, so I hope they can get this all figured out soon =/

I mainly stream IRL so I need to make sure it's working properly before my stream as it's not easy while I am out and about

[wraith bobcat]

Hi, can anyone help me. I got a question concerning AutoDJ? 😃

[silk patrol]

@wraith bobcat Sure what is your question?

[wraith bobcat]

Thank you Alucard, When users requests a song, instead of the bot replies back on the main chat with their request being granted etc. Is there a way to make it whisper the user instead. My intent is to avoid clutter on the main chat. Thank you 😃

[silk patrol]

@wraith bobcat Unfortunately no, and I don't think there is a way to prevent this right now. i'm not sure if this has already been requested. We have a webpage for all the feature requests. Check it out here, if it has not been requested yet, feel free to add it https://strms.net/features

[wraith bobcat]

That's unfortunate, but thanks for answering and I added that idea to the idea "box"

thank you ^^

[slow orchid]

I get an error when trying to import from deepbot. It says "Failed to connect, with message vip exclusive. Check your API Secret is correct." I've tried resetting API secret 3 times - still this message. What to do?

[silk patrol]

@turbid reef @hollow zinc one of you can help maybe ? ^

[ripe laurel]

I got my main issue with the leaderboard resolved where the names weren't changing but now the numbers don't change when switching between current and all time but the names reset to page one: https://youtu.be/MZCvCfEPBWA Got an e-mail reply saying the issue was resolved and to rate the customer service.

[stuck hamlet]

well

did you rate it

[ripe laurel]

Not yet. Only two options with no middle ground.

I would rate good for addressing my original inquiry but bad for not addressing my reply when asked for my reply.

[oblique thorn]

@stuck hamlet
Alright, I've been digging into what causes the high CPU usage I reported about yesterday, and this is what I've found: https://pastebin.com/bfetTzjD

Oh man, here I thought you were part of the staff! Sorry for bothering ya with a mention 😟

[stuck hamlet]

[silk patrol]

@oblique thorn thanks for that, that's pretty neat. It would be great to have other "test subjects" to get an average result (maybe someone with windows 10 and a more recent CPU)

[oblique thorn]

Indeed, I know parts of my system is a bit dated (probably why I noticed it in the first place), but if any more people are willing to do tests on their system, please do so and keep us posted 😃

[silk patrol]

@oblique thorn were you streaming, or just monitoring obs on your desktop ? I can try to replicate your testing process when I got home

[oblique thorn]

I was just monitoring it on my desktop

[silk patrol]

ok thx

[vague pond]

Hello

I got a little question to ask. Is there any feature where you can have to bot send a message out with for example a link to my stream store to let new poeple that they can claim different rewards and such

the bot*

[oblique thorn]

You have the timers, if you wanna send it on regular intervals

And you have the Modules -> Chat Alert where you can customize the "new follower" message

[vague pond]

alright thanks

[silk patrol]

@vague pond and you have the !store command too. but you can't use commands with timers, the bot doesn't aknoledge itself

people can also type !commands to get a list of all the available commands

[lavish axle]

hey can i have help with a new overlay

[oblique thorn]

we'll try

[lavish axle]

ok

where do i have to go to get a new overlay

[silk patrol]

in the overlay manager ^^

[lavish axle]

ok

[silk patrol]

https://streamelements.com/dashboard/overlays

[lavish axle]

ok

i cant find the overlays on it

[oblique thorn]

Click the "New Overlay" button, on the top right (if you have none since before)

[silk patrol]

@lavish axle in the upper right corner, there is a big blue button called "NEW OVERLAY"

[jolly ice]

Does anyone know why this is happening?
http://prntscr.com/fna93k

[silk patrol]

@jolly ice which widget is that?

[stuck hamlet]

your browser source doesnt match your overlay resolution

[jolly ice]

@silk patrol It is just the Overlay thing I setup in OBS in 1080p preset. It is happening for me with all the tests.

[silk patrol]

@jolly ice what @stuck hamlet said

[jolly ice]

So OBS's BrowserSource does not support 1080p browser captures?

[silk patrol]

right click on it and go into properties, change the height and width to 1920 and 1080

[jolly ice]

Alright. Done that now but the overlay widget stuff does not work at all anymore for some reason

It won't even show on the website panel

[lavish axle]

u new to streaming

[jolly ice]

I am not new to streaming, just new to StreamElements

I currently use StreamLabs

[silk patrol]

@jolly ice https://blog.streamelements.com/1-minute-twitch-stream-setup-89a6c73c85b9

you have also access to amazing video tutorials there https://www.youtube.com/channel/UCjerlCIbLPQwSnYlClkjDXg/videos

[atomic hollow]

https://youtu.be/X7XrDdRE7Fk

[zenith parcel]

Where I can use KappaGen?

[silk patrol]

@zenith parcel it's a widget in the overlay manager

[jolly ice]

Can you setup to show the most recent donator? I cannot find it in the widgets

[silk patrol]

@jolly ice it's called recent tips

[lavish axle]

will some one do it for me a new overlay

[silk patrol]

@lavish axle have you watched the video posted earlier?

[lavish axle]

i will tell u wot i want on it

[silk patrol]

we can't do it for you, you have to learn how to do that kind of stuff, so you can change it in the future

watch the video, you'll learn a lot in it

[jolly ice]

Can you submit a overlay so others can use it? Just curious if that's possible

[silk patrol]

@lavish axle in the upper left corner, you have access to premade themes

[jolly ice]

Yes but can you submit your own to that library?

[silk patrol]

@jolly ice no you can't but that's a great idea, you can submit it here https://strms.net/features

[jolly ice]

Done 😃

[silk patrol]

👌

@jolly ice where are you from btw ?

[jolly ice]

I am from Sweden. Why do you want to know? 😃

[silk patrol]

Because i'm from France and Pierre is a common name here ^^

[jolly ice]

Ahhhh 😛

[coarse karma]

where can i enable the function that requesting song through typing some keywords instead of the link? thanks!

[stuck hamlet]

So youtube's API works in a very special way. We get allocated 1m points to spend every single day. (capped at 16m a month)

Searching a song costs us ~100 points, meanwhile direct urls only cost 7. We currently have so many people using songrequest that we had to disable the search feature until we can get these limits increased.

[silk patrol]

@coarse karma you can't right now

[jolly ice]

@coarse karma There is a good bot called PhantomBot that enabled those types of features.

Custom Commands, update title and ALOT more from the bot instead of going into Twitch all the time.

[silk patrol]

@jolly ice you were able to do it with StreamElements, but as Onslaught said, we can't do it anymore for the time being. but it might be back one day

[stuck hamlet]

Zilla

Promoting another bot, in a service that provides that, and much more...

hmmm

[jolly ice]

It is just a bot, not something to replace StreamElements

It does not provide anything like Elements does it just helps control the stream and it's free to use.

[stuck hamlet]

That's not my point + we want people to take advantage of ALL our features, not just some.

We offer the same thing

So you shouldn't be promoting something else in here

[rapid tapir]

Chill 😜

[jolly ice]

Yes I know, but PhantomBot controls other stuff that Elements dosen't. If you want, I can get you a login to my bot setup so you can see what I am talking about.
But if it's classed as advertisment, i'll stop.

[rapid tapir]

Its all good. Hopefully we will be able to open up keyword songrequests soon again

[jolly ice]

Why did you take it down in the first place?

[stuck hamlet]

So youtube's API works in a very special way. We get allocated 1m points to spend every single day. (capped at 16m a month)

Searching a song costs us ~100 points, meanwhile direct urls only cost 7. We currently have so many people using songrequest that we had to disable the search feature until we can get these limits increased.

[rapid tapir]

^

Basically, too many people used it, so we would run out of points every day

And then songrequests dont work for anyone

[jolly ice]

Why don't make it so users get points per hour of watching? Like, after 1 hour of watching you get like 10 points as a individual stream watcher

[rapid tapir]

Then you could request a song every 10 hours.

And it would still not fix the issue

We are trying to contact youtube to increase our limit

[jolly ice]

Do you know why the limit is there in the first place?

[rapid tapir]

But until they do that, theres no reasonable way of providing song search

Because youtube doesnt want you to spam their API

They overdo it on the limits however

[jolly ice]

So basically in the technical details, it's a hardware limitation and bandwidth limitation

[rapid tapir]

Id mostly argue an arbitrary limitation on youtubes side

[jolly ice]

Yes in their hardware and bandwidth setups

[stuck hamlet]

i think what benni means, is that they can afford it

[jolly ice]

I am a fully educated IT technician, from what I can understand that's basically why they have the limit. So their servers and bandwidth will get overloaded from the API requests.

[rapid tapir]

They handle many billions of searches every day, they should be able to handle a few million more without noticing 😛

Eventually they would, yes

Pure speculation, but i believe its more that they want to keep people on their platform

Others shouldnt be able to make a clone of their website using their API, so they limit it heavily.

[jolly ice]

By the way, do you guys have Text To Speach for the donation alerts?

[rapid tapir]

Yes.

[jolly ice]

Oh nvm found it

What do you guys think about this? It's something simple I made. THe image is just made in Photoshop and took about 20 minutes

[silk patrol]

@jolly ice remember that you are in the #helpdesk-twitch channel, feel free to post this kind of stuff in #welcome instead 😉

[jolly ice]

oh rip xD

[silk patrol]

no worries tho ❤

[split harbor]

hey! I know the overlays are set up for cloud streaming on mobile, is there a way/a guide for using them on ps4?

[silk patrol]

@split harbor you can't use the overlay on a console right now. your only solution is to use a capture card hooked to a PC

[unkempt oasis]

^

Just beat me to it

[jolly ice]

Rekt M8

[zenith parcel]

@silk patrol thanks

[rapid tapir]

@turbid reef whens ps4 app?

[jolly ice]

Do you guys have plans to implement a music widget for Spotify and not just the 2 already existing?

[unkempt oasis]

Coming Soon™

[jolly ice]

Awesome!

[coarse karma]

thanks for replying about the sr question ❤

[stuck hamlet]

Can you please delete that link

it has your token in it

@lavish axle

[jolly ice]

In the songrequest thing, how does the "Paid song promoting" feature work?

[split harbor]

how do I change the total follower value again? it reset... again :/

[stuck hamlet]

https://streamelements.com/dashboard/session @split harbor

[split harbor]

hmm okay - in that case, the numbers are all correct, and the overlay isn't responding properly

going to try updating anyway, as I wanted it to be out of 50, but as you can see, 39 isn't either of those numbers

[weary mist]

@jolly ice when people tip, they have an option of putting in a song link. That song would then be placed in the #1 slot of the queue

[jolly ice]

Is there a option so they get points for the amount they donate?

Like if they donate $5 they get 5 points to spend in whatever they want related to the stream

[stuck hamlet]

https://www.onslaught.ca/s/w7yibxjp.png

[weary mist]

loyalty settings

@split harbor do you want it to read 39/50?

[split harbor]

no, 14/50.

[weary mist]

that is very weird. and that is from the follower goal widget?

[split harbor]

yup

reset it to read 14 and now it does, but it's definitely a bug

because I hadn't touched that in ages.

[weary mist]

it might have happend in the last few days due to a reset of the bot, so it reset the session without actually recording the information

and saving the info corrected the issue.

[analog helm]

Hello. Is there any way to use contest as browser source to add it on stream screen?

[tawny pivot]

You can find the widget in the overlay editor 😃

[analog helm]

oh, my thanks 😄

[cold fiber]

how do I use commands on timmer?

timers*

how do I trigger commands on timers?

[weary mist]

at this moment, it isn't possible

but you can build the timers using the same variables you can with the chat commands

[cold fiber]

But how do I make the bot use different timers every 10 lines?

How do I turn off the tipping page?

please, I really need to turn off the tipping page

[dense jackal]

what do you mean by turn off?

[cold fiber]

I don't want people sending me tips from SE for now, I want to disable the tipping page

[ripe laurel]

The only way people can get to your tipping page is if you give them a link to it to click on. You can omit the link from your profile. No way to remove PayPal from the tipping page at the moment.

https://streamelements.com/dashboard/bot/commands/default here you can disable the !tip command.

[cold fiber]

How do I remove the link to the tip page from my SE profile?

[ripe laurel]

I don't see a link on my profile. Where do you have it? On the page viewable to the public?

Oh the top. Let me see.

[cold fiber]

Yes, there is a link to the tipping page in the top

[dense jackal]

profiles look like this https://streamelements.com/tomathin

[crisp plinth]

there is a small icon

the $ sign

i think he wants to omit that

[dense jackal]

I don't believe there is a way to do that

[ripe laurel]

People generally watch on twitch. The only thing i can think of is have the phrase under where it says Tipping YourName to say to not use that page.

https://streamelements.com/dashboard/tipping That would be the Donation memo on here, just in case people do view your stream on the SE site and click there.

[dense jackal]

but if you're using the SE profile page, you should most likely be using our tips so that it can work on the overlay

[ripe laurel]

I just woke up so i should probably go start my day 😾

[dense jackal]

I mean our tipping page is the best out there,integrated with our overlay and kappagen, we don't take a cut, option to make people sign in to help combat chragebacks too

[ripe laurel]

Plus it'll support more payment options in the near future.

[cold fiber]

I know that, SE is amazing from what I'm seeing here

[crisp plinth]

and pay to play an extra long song request

[dense jackal]

Not trying to pressure you @cold fiber take your time 😄 You have my pms if you have any more questions

[cold fiber]

ty

how the sellout work?

[dense jackal]

When people are using our tips and overlays we can ping our admins to add you to the sellout channel 😄

[stuck hamlet]

Using our Tipping service and Bot, asking, we will put you in there.

[dense jackal]

^

[stuck hamlet]

[dense jackal]

oh wow ur pic is so animated

[stuck hamlet]

ye

[cold fiber]

got it, thanks

[jolly ice]

How long does it take for the Follower Widget to update the follower list? Mine is just blank even tho I have 7 followers

[stuck hamlet]

Should be pretty instant

[stuck hamlet]

Unfortunately I cannot help, I am going to bed

[weary mist]

@jolly ice The latest follower will update when you get a new Follower. You should be able to set that information as well in the Activity Feed -> Edit Session

[jolly ice]

Alright thanks @weary mist

[humble quartz]

Is there a way to mute either the OBS or the browser so that the alerts don't get repeated

[weary mist]

yesir

if you open your volume mixer, you can mute specific applications 😃

[humble quartz]

It's just audio overlap with slight desync

I tried that, but when I mute OBS it bugs out and no desktop audio plays

and I have SE open for song request

[weary mist]

have you tried out the Ground-Control app?

its a desktop application that can do your activity feed and Song Requests/backup playlists

[humble quartz]

I actually think the problem might be within OBS

and it's repeating itself

[weary mist]

ouch

[humble quartz]

idk why

[maiden rose]

Hey, is there a way to change the game or title of the stream as a mod?

[weary mist]

)There is a way, but I believe it defaults under supermod (checcking now

yeah, the broadcaster can change the permissions on the command so mods can do it as well

[maiden rose]

Ooh, I see now. Thank you, I'll let the streamers know! 😄

OH actually, while I'm here, is there a way to make a command for transfering points?
I can get the sender, user, and point names down, but when they enter an amount, I don't know the right terminology for that. Kinda of like when people duel each other for a certain amount of points

[final isle]

Team, when adding a Tip Goal, how can you set it to 0? Every time I add the widget it shows having an amount already.

[weary mist]

activity feed -> edit session @final isle

@maiden rose !givepoints <username> <points> @maiden rose

[final isle]

@weary mist do BITS go towards to Tip Goal? Or only $?

[weary mist]

@final isle only tips for the moment

[small field]

If I want the bot to post a specific message every x minutes, is there a way to do that? I don't understand the timer interface...

[worn oasis]

Just wanted to let you know, that uploading is just working with chrome for me at the moment. not with IE and not with edge 😃

[maiden rose]

This is what I got so far, but I can't get the 6 points to show in the command, nor transfer to the selected user ;-;

Do I specifically use <points>?

[nova rune]

Hey, trying to set up my songrequest with a backup playlist from youtube. Somehow it only plays the first song and then stops.

Seeing as I wouldnt have a dickload of SR's id prefer it to play the whole playlist and continue w here it left off, anything im missing?

Can't seem to get it to even play the whole YT-playlist

[prisma sluice]

Hey my bot went down again

Kuramaandblufairy is the stream name

[arctic linden]

same

[wind moat]

so for the slotmachine i want to use my own emotes in the machine does anyone know how i can give streamelements bot a sub so it can use my emotes?

[worldly geyser]

Is the bot down?

[wind moat]

im not having any bot issues

[misty wagon]

Same here in the channels I'm working on 👌

[mint thicket]

is it possible to share access to someone like it's possible on nightbot and revlo?

[ripe laurel]

Dashboard access is a highly requested feature that is being worked on.

[misty wagon]

^^ Soon ™ 😉

[mint thicket]

oh thank you for info!

[timid fable]

Hey guys, there is anyway to play a different sound effect for different redemptions at the store?

[ember falcon]

Hey, is there any way for me to import branebot currency to StreamElements? If I had a CSV file would I be able to just use the revlo import?

[misty wagon]

I'm asking devs @ember falcon

[ember falcon]

Thanks

[misty wagon]

@timid fable it's one of the #💭︱feedback-and-ideas that is coming

[timid fable]

@misty wagon thanks 😃

[buoyant warren]

does streamelements have a community goal like revlo did?

[clever mango]

Not yet but I believe it is being worked on

Do we have an ETA for a cup widget update?

[vivid trail]

@clever mango Cheer cup is being reworked and will have a lot of new functionality. For example, a big donation will tip the cup. 🍵 🎆 No exact ETA yet, probably within a couple of weeks.

[old mural]

Is it possible for mods to change settings like point amount gained and that stuff

[hollow zinc]

That's in the works, but no ETA yet.

[wanton mango]

What is that thing where if you use all of streamelements for a stream you get a reward or entering into something? (I worded that weirdly)

[weary mist]

sellout?

[wanton mango]

Oh okay, so you just message a SE mod with proof? I thought I saw a pinned message or link somewhere but I can't find it anymore lol

[weary mist]

yeah, just let me know, as long as you have the tip page, the bot modded, and the overlay set up, I will get you added to the sellout list

[oblique thorn]

Is it just me... or is setting a custom Overlay size actually not supported? I tried making a small overlay item (590x300). But when I refreshed the Overlay Index page, it was back to 1440x900

[weary mist]

it worked for me, I made one customized for my phone screen

[trim perch]

hoow do you stop the read out loud in discord...

[weary mist]

@trim perch It is in user settings, have to find the one that disables TTS

its under text & images

[oblique thorn]

@weary mist If you go in to your Overlay Manager now, and check the size of the Overlay, is it still smaller than 1440x900 ?

[weary mist]

very interesting, it isn't

ill submit the bug

[oblique thorn]

thank you ^.^

with that, Imma try to sleep 2 AM here almost

[weary mist]

👍

[ripe laurel]

I think those are just the default values that show up and you can change it to something else or just don't save.

If i launch my overlay it's fine.

The mouseover says Edit overlay, not Properties for instance.

[oblique thorn]

You might be right, and I might have had my sizes changed when I renamed a few of them

[untold estuary]

Is there any one that can help me - I am trying to transition my follow alerts from StreamLabs but the image I Use does not seem to overlay the follow / alert text properly.

[weary mist]

possibly

[untold estuary]

@weary mist do you know if we can take the "is following" portion of out oa follow alert? I just want it to say the name.

[weary mist]

I believe so, let me checkon that

[oblique thorn]

I should really stop but... here goes:
I noticed that if I make a small overlay (590x300) and only put the chat in it (taking upp all the space), then launch the overlay. Now, it will display chat log just fine BUT try to open the Inspector and make the canvas smaller than 1200px wide, and the chat disapears. Resize the canvas to over 1200px, and it will reappear 😉

[untold estuary]

@weary mist nvm I found it

[weary mist]

lul, i was just about to tell you 😉

[oblique thorn]

Okay, found it:
Why is there a media query in the CSS that explicitly does not display Twitch Chat if the screen is smaller than 1200px?

[weary mist]

thankya

[rapid tapir]

@oblique thorn sounds like super legacy code to me, ill look into it tomorrow

chat widget was recently rewritten, I might have overseen something

thanks for the report!

[pulsar solstice]

guys can you tell me the section for KappaGen?

Create a new Overlay?

[rapid tapir]

Yep, you create a new overlay, add a KappaGen widget there

[pulsar solstice]

ah ok cool thx

[frosty lantern]

Its super duper easy

If ya need help with anythin else feel free to ask

[upper root]

Is there a way to prevent the bot from putting "x subscribed" twice in the chat?

http://prntscr.com/fni47q

[toxic willow]

so random question... in alerts (donation alert) the {amount} truncates the zeros past the decimal... so say someone donated $5.50 it displays $5.5 instead...

is there another variable that shows two zeroes after the decimal?

[weary mist]

@toxic willow not yet, though it has been brought up

[toxic willow]

rgr, its just confusing sometimes, gives false hope when i see 5.5 and think its 55

not false hope, just a bit of a let down

[trim perch]

in discord, is it possible to make a text channel viewable by my mods only

[weary mist]

yessir

[trim perch]

my boy

my man

my uhhh fork

[weary mist]

create the channel, hit the gear, make it so everyone can't read, then make the mod role so it can read

[trim perch]

ty ❤

[weary mist]

👍

[random wadi]

How do I program a chat command to use a variable from a user as part of the response? For example: !like tea would return: constantwarfare likes tea.

[weary mist]

${user} likes ${1}

or for more than one variable after the command, ${user} likes ${1:}

[random wadi]

That did it Scalper, thank you. I had the first part figured out, just couldn't get it to repeat the second part!

[weary mist]

😃

[cold fiber]

I would like to fully restart the SE settings to start all over again, how do I do that?

To completely remove the integration with my channel

[weary mist]

right now, that is not possible. the only thing you can do is to reset the leaderboards 😦

[dawn wasp]

Is anyone getting bit donations appearing twice in the activity list? Tips seem to be fine though.. It's really messing with my accounting D:

[weary mist]

I have heard it happening sporatically. I only have it happen once

not sure how to fix it. You could attempt to log out, clear cache, then log back in. Not sure if it will do anything, but it might help

Also, have the bot part and rejoin if that doesn't work

@dawn wasp

[winged glacier]

Hey guys how do i show my twitch chat on stream using streamelements?

[ripe laurel]

There's an overlay widget.

[weary mist]

❤ rinnie

[ripe laurel]

I spend way too much time on here. Should motivate myself to go get stuff done

[muted knot]

That's how I feel about all discord servers and twitch chats sometimes 🤔

Or maybe I just lurk in too many channels

[ripe laurel]

I'm mainly in one channel but sometimes i'll be in others when they're streaming as well, usually keeping the one i mod open.

DISCORD i just have this server and my own.

I should check more often since a few minutes ago a sub said he didn't know how to join the DISCORD.

[weary mist]

lol, I have like 30ish servers atm

[toxic parcel]

How do you increase size of the donation bar. Altering the "size" doesn't help.

[weary mist]

yeah, that is something I reported already 😦

[knotty warren]

well damn

[weary mist]

yeah....

[knotty warren]

That sucks

[ancient wigeon]

Riddle me this - with nightbot I can make a command to tell people what time it is for me, in 12 hour time

how can I do that with streamelements as a command?

[weary mist]

@ancient wigeon there is a timezone variable, which is at the dead bottom of the variable list. Let me know if you figure it out, I have trouble with that one.

[ancient wigeon]

I've been trying that, but I can't seem to get it to work correctly

I'm MST, but it still says its 07:31 for me, which is wrong in both 24 hour and 12 hour format

lol

[weary mist]

lol, same

[proud pumice]

Yeah hold up ill get proper one for you

[weary mist]

😃

[ancient wigeon]

:O

[weary mist]

yay

[ancient wigeon]

[weary mist]

the will not be blamed for this one 😉

[proud pumice]

example of accurate tims
$(time.PST8PDT)
${time.Asia/Seoul}
You can specify time zones using locations so LA would be ${time.America/Los_Angeles}

[weary mist]

ahhh, interesting

[ancient wigeon]

would canada be categorized under America?

[proud pumice]

https://en.wikipedia.org/wiki/List_of_tz_database_time_zones

[weary mist]

yeah, same timezone, just WAY north of me

lol

[proud pumice]

got canada list there

[ancient wigeon]

now does this translate to 12 hour time, or military time?

[proud pumice]

but it just links to americas ;D

i believe its all 24h clocks

kinda of a global standard

[ancient wigeon]

Well at least it's the right time now. Nightbot has the ability to do 12hr time - will that be possible in the future on SE?

:)

[proud pumice]

yeah dont see why not

[ancient wigeon]

;) Well this will do for now

Now I just need the cheer cup to work with follows/donations instead of just bits, and I can replace streamlabs as well :D

[weary mist]

${time.America/Denver} worked for me

[ancient wigeon]

I just put America/Edmonton

[weary mist]

@ancient wigeon don't worry, I will be the first to let you know. Or I think I will, because I will be shouting it from the rooftops 😃

[ancient wigeon]

^^^^

I think I ask about it every other day lol

[weary mist]

haha

I put you on my contact list for that fancy new feature 😃

[proud pumice]

@ancient wigeon im pondering if i should tease how our new cheer cup looks like

cuz it'll blow your mind

(and the cup)

[ancient wigeon]

PLS

Show us, and you will personally get a big hug

From Scalper

:D

[proud pumice]

its fully customizable so let me throw a couple of shitty images on it

[weary mist]

gets super hyped

hasn't seen it yet

can't stand still

[proud pumice]

https://streamable.com/hobzj

100% customizable on images and behavior

cup falling over ability

moving cup by user from chat ability

[weary mist]

ooooo

[ancient wigeon]

Words can not describe

thats a big set of balls in that cup

@proud pumice I have to ask...ETA?

[proud pumice]

these are wehat we call bombs, when someone drops a serious resub tip or cheer he can blow the cup up

[ancient wigeon]

Better yet, give me that beta hype. :P

lol

[proud pumice]

ETA? probably around 2-3 weeks for full release

[weary mist]

super hype

HYPE

[ancient wigeon]

everything about this excites me

[weary mist]

very much so

[proud pumice]

[stuck hamlet]

Perry

[proud pumice]

Onslaught

[stuck hamlet]

Can you pin what you said about time zones

[proud pumice]

@ancient wigeon what do u usually stream?

[stuck hamlet]

example of accurate tims
$(time.PST8PDT)
${time.Asia/Seoul}
You can specify time zones using locations so LA would be ${time.America/Los_Angeles}

[proud pumice]

example of accurate times
$(time.PST8PDT)
${time.Asia/Seoul}
You can specify time zones using locations so LA would be ${time.America/Los_Angeles}
https://en.wikipedia.org/wiki/List_of_tz_database_time_zones

[stuck hamlet]

Thanks babe

[ripe laurel]

He probably means the / on top of the 8.

[proud pumice]

ney

theres actually a timezone marked like that

on the wiki list

tz be strange

[ripe laurel]

Debating on doing my dailies or sleeping and doing them later.

While you're at it would you mind pinning the YouTube's API about the song requests? 😸 In case people do look at pins.

[ancient wigeon]

^^^

[ripe laurel]

Or have an FAQ linked to people who join the server. I saw a welcome message when i first joined.

[ember falcon]

Hey guys, I still need help if possible. I have a CSV file containing usernames and point amounts, is there any way I can have it imported to StreamElements?

[sick wharf]

Hello, i cant edit / delete my custom commands! How to fix it?

[pulsar solstice]

Hey guys I wanted to link my Paypal e mail for tipping. I tried to send a donation amount and PayPal opened BUT why is it in Chinese wtf?

[weary mist]

@sick wharf are you working out of the dashboard?

[muted knot]

🤔 I think I saw this mentioned earlier this week (Wednesday-ish?), but all of my tips are showing up double in Ground Control and the dash

[sick wharf]

@weary mist

[weary mist]

@ember falcon which bot did you export from?

[ember falcon]

Branebot

[weary mist]

@sick wharf which browser is that? I can't tell

[dawn wasp]

@weary mist I tried the part/rejoin and we'll see if we get any more dupes - is there a way to remove the existing duplicates from the activity/totals?

[weary mist]

@dawn wasp not that I know of

@muted knot hmmm, that is weird. Sebbity is getting that with his cheers. I will add it to the bug list to see if they can give me more information

[ember falcon]

The csv format is different than Revlo so I can't just use the revlo import

[muted knot]

I don't entirely want to rule out that maybe I had two dash tabs open while I was importing (succesfully, woo!) today, for now I am just deleting all the double entries

[weary mist]

@ember falcon how different is it? does it half all the same columns, but maybe in a differnt order?

[sick wharf]

I`m using Chrome probably is from adblock i don't know, on opera looks like it working! Thanks

[weary mist]

@sick wharf weird, first time chrome isn't the browser it worked in for someone

[ember falcon]

@weary mist It only has usernames and point totals whereas Revlo has usernames, twitch ID, points total, and all time points

[weary mist]

@tawny pivot, any ideas on importing from BaneBot? @ember falcon has a CSV from them

[sick wharf]

@weary mist I was using Chrome to setup all the bot but now after couple of weeks it failed, really fishy 😃

[weary mist]

@ember falcon also, link your twitch account to discord 😉

[ember falcon]

It's not my twitch account that needs to be used

[weary mist]

@sick wharf yeah, it might just be a special case, it has been working fine for me all night

[ember falcon]

I'm just a moderator asking on behalf of my streamer. I just need to know it can be done before I bother them with it

[weary mist]

ahhhh

I see

can you DM me their info? that way I can pop in and help if needed later on 😃

[dusty comet]

Hi there! I asked a few days ago, but I'd like to ask again since no one seemed to really know - so sorry for the repeat if you've already read my question before.

Is there a way to make it so that the top donation adds up? So like, say John donated $10, then later donated another $5, the top donation would be: John $15; as opposed to: John $10

Also is there a way to show the uh, 0 at the end of donations with cents? My current latest donation displays as $4.2, and comes up as $4.2 in the alert - but is actually $4.20. It kinda triggers my chat's OCD, they bring it up a lot

[weary mist]

@dusty comet at this time, the answer to both is no. BUT, you can see the total top donation on your donation page. As for getting it to be something you show on stream, both have been requested several times. you can check out the link the in pinned message in #💭︱feedback-and-ideas to upvote anything you want added, along with adding anything you find is not already on the list.

[dusty comet]

Thanks @weary mist ! 😃 Pleasure to have heard from you

[weary mist]

👍

[sick wharf]

@weary mist it was the bottom bar had to slide right 😦 sorry laptop screen 😦

[weary mist]

@sick wharf

can't believe I mised that

time for some 💤

Night all!!!

[muted knot]

Gn Scalper!

[lament blade]

Hey loves, its the first time i want to make a raffle and i want to make it for my subs, is there a way to do that?

[ripe laurel]

There's a raffles module but IDK if you'd be able to set the command to subs only. I haven't tried the various modules yet.

[proud pumice]

@lament blade !giveaway

!giveaway start <userlevel> <keyword to join> <length in seconds> <cost in points>

without the <>

[lament blade]

so userlevel is Sub then? or do i have to set that somewhere else first? thank you perry!

[royal parcel]

Hey, can anybody help me with separating tip goal from alert box? I want 2 separate Browser Sources in OBS so that I can change size and position independantly 😃

[shrewd ivy]

Hello, anyone has fps issues with the streamelements overlays? I just made a test with a simple overlay, only Kappagen and Contets widgets in it and it chunks my fps while streaming. Obs suddendly drops from 60 to 25-30-35, games get bad stuttering. If i disable the source everything goes back to normal. Any ideas?

[ripe laurel]

You can manually set user levels. 300 regulars, 500 mods, 1k super mods @lament blade There's a command !level username number.

@royal parcel you can create two overlays and have one with just the alert box and another with just the tip goal.

[royal parcel]

Wow... that easy? Now I feel dumb ._.

[ripe laurel]

I personally keep everything on one overlay and adjust on the site and have one browser source added Not sure about frame rates though so can't help with that.

Subs are level 250. If you give them level 300 they'll have access to regular and below commands.

[proud pumice]

@royal parcel fyi having two browsersources takes more CPU power

[oblique thorn]

@proud pumice Doesn't it depend a lot on what you have in the browser sources? Static ones doesn't take that much if I recall correct

[shrewd ivy]

That's what i am doing, only one overlay with everything i need on it and only one browser source on OBS. But as soon as i enable it it kills my fps 😦

[lament blade]

Okay so it would be lovely if it added subs automatically as regulars, or an option for that 😄 cause typing +100 people in by hand is actually really annoying :/ plus sub numbers vary everyday so you always have to remove, add them by hand then 😒

[golden wing]

out of curiosity is there a full variable list for in chat commands? i noticed a variable in a "default command" that wasnt on the dashboard variable tab

[proud pumice]

@oblique thorn yeah, they dont take too much

but still, least is better 😄

@lament blade youre talking about gamewisp subs?

[lament blade]

uhh no, the level thing i have about 100 subs and i want to make a raffle just for subs so i have to add all of them as regulars by hand to have them as a group >_<

[proud pumice]

but you can do a giveaway just for subs with level 'subs'

[stuck hamlet]

[lament blade]

but there is no level subs in my dashbaord

[proud pumice]

its a chat command

[lament blade]

[proud pumice]

@turbid reef does the !giveaway access level for subs is !giveaway start subs

or !giveaway start subscribers

[turbid reef]

both should work

[lament blade]

but what for example if i wanted to give subs extra rights, like theyre able to post links. how do i add rights to that level if i can grasp it anywhere :/

[proud pumice]

you dont do settings per group
you do group for each setting

so for example links permission

you go on the spam filter for links

and exclude subs

[lament blade]

aight that makes sense

[proud pumice]

[stuck hamlet]

[proud pumice]

[lament blade]

Thank you 😃 😍 I feel SE can do so many things if only you know them. are you thinking of adding like a Information spreadsheet or something similar by any chance? cause i think a lot of questions have to be answered unecesary often, were people just could learn for themselves

[proud pumice]

yup, we call that the SE university

you could ctrl+f everything

[lament blade]

True, but it would be easier if there was a place to just read all of the features somewhere, because how will i search for something that i dont know about yet D: SE university means its in planning or are you refering to discord?

[ancient wigeon]

@proud pumice couple question, probably with obvious answer. 1. any plans for a mod dashboard (ala, nightbot)? and 2. any plans for a discord bot?

[proud pumice]

1. yes we call it roleplay as, initial work started on it, will take a while.

2. no plans at this moment, but our api allows it so we just might take some 3rd party dev to do that quickly for us

[ancient wigeon]

:D

Thanks man.

:)

[proud pumice]

np 😄

what would you like to see the discord bot do?

just post events?

[ancient wigeon]

Sync user groups (regulars, mods etc) to specified discord server groups, events, and the ability to use the same commands we make in the SE dashboard in discord

so basically, just like nightbot

you guys are on to creating the one thing that makes everything else obsolete, man

[proud pumice]

yas

da ultimate all in one platform

[ancient wigeon]

mmmhm

the way you guys handle the overlay thing is already geniusly executed

[proud pumice]

can be improved 😛

we're adding tons of superthemes soon so people dont have to create their own

[ancient wigeon]

:)

Seriously though, moobot, nightbot, streamlabs, etc. All screwed unless they start doing exactly what you're doing (offering everything) - but even then, they'd be late to the game. Only thing people might still use instead is self-hosted bots like ankhbot etc, to have custom bot names.

Unless of course that's something you plan to offer for a fee later.

[ripe laurel]

Some users want to be able to use their own emotes in roulette.

[lament blade]

Partnered Streamers can give a permasub to SE just like they can to Nightbot/ Moobot etc. so then the Bot can use their emotes 😃

[ripe laurel]

Are permasubs for lowest tier only since twitch has multiple tiers now?

[lament blade]

nope

https://i.gyazo.com/a3c45fbafd2673fc56557b2acaf77881.png

[upbeat cedar]

Hi there. I'm just starting to use streamelements, and I was wondering if my viewers can gamble their loyalty points while the stream is live. I looked through the bot commands and only saw commands relevant to contests. Revlo had a command called "!gamble" that gave users a 38% chance to double their points, a 2% chance to triple, and ^a 60% chance to lose.

[lament blade]

Look for the !roulette widget in the module @upbeat cedar 😃

[vivid trail]

@upbeat cedar Similar games to !gamble are roulette and slot machine 😄 There's also bingo, emote pyramids, etc in modules

[upbeat cedar]

Oh, thank you very much, @lament blade. I was looking through chat commands. And thank you, @vivid trail. Those look great!

[vivid trail]

@lament blade Thank you for sharing that email. 😃 I've always wondered how many permasubs partners could get and it's really nice to know that bots aren't counted.

[upper frost]

hey! Is there will be a option to import points from AnkhBot?

[frosty lantern]

can someone tell me how to get the thing so people can check how many minutes they have watched for? dunno how to do it or set it up

[unkempt oasis]

${user.time_online}

[vivid trail]

@upper frost According to this thread, https://www.reddit.com/r/Twitch/comments/40arhg/anyone_know_how_to_get_ankhbot_to_transfer_points All of the Ankhbot data saves in a readable format here: C:\Users\YOURNAME\AppData\Roaming\AnkhHeart

@upper frost Gotta use a program to convert sqlite to .csv. Then support staff can add it to Stream Elements I believe

[frosty lantern]

@unkempt oasis is there a way to update the watchtime?

like change it manually like before i got stream elements

[unkempt oasis]

Not that know of.. @turbid reef ?

[frosty lantern]

because mine says only 1 day for people that have done way more. such as one of them reached 100hours from the amount they collected in stream currency

[turbid reef]

can you export that data from other services ?

[olive bloom]

hey there! I added an overlay which was supposed to add a real-time count of my followers (follower goal: X/500) but it counts wrong! I used the default command {count}

How do

How do I make it count all my followers? I have 300+ and it shows 150 or some random number

[unkempt oasis]

@olive bloom You can change the counts here. https://streamelements.com/dashboard/session

[olive bloom]

it looks like this, how do I properly change it? I don't want to mess it up and I don't really understand how it works 😃

[low marlin]

Any ideas why cheers are coming up twice in my activity feed? (Also doubling my recorded totals for bit donations)

[glossy glen]

are the developers working on a multi user feature, i mean when you can add someone to be able to access the dashboard???

i would really like to see something like that

[wide schooner]

is it possible to manually add follower info

sorry i'm sure its been asked 100 times

[unkempt oasis]

@olive bloom You change the Follower count to what your number of followers is and then click Save

@glossy glen It's being worked on and it's coming soon

[glossy glen]

@unkempt oasis that would make this bot 100%, i think its already great but that would ooohhhhh ❤ ❤ ❤ ❤

[olive bloom]

@unkempt oasis thank you very much 👊

[lament blade]

@proud pumice if youre still here, is it supposed to give a reply after the giveaway has started? and how do people enter

[proud pumice]

@turbid reef ^

[turbid reef]

yes its supposed to announce the giveaway

[lament blade]

both dont work :/

[turbid reef]

do other command work?

[lament blade]

https://i.gyazo.com/dd364185fa91db3fd09d17121fce9b7e.png

[proud pumice]

did you enable the cmd from the menu?

[lament blade]

yup hes there and answering

where do i enable it?

[proud pumice]

https://streamelements.com/dashboard/bot/commands/default

[lament blade]

yeah its enabled

[visual pollen]

Hey anyone help me a second?

[stuck hamlet]

I have 2

[edgy stag]

Just a quick one - where do you set up donation alerts? Do you have to be using an SE overlay for them to work? I love the SE donation perks like leaderboard etc but so far, whenever someone donates it doesn't pop the sound and animation on screen. This was being done through twitchalerts previously.

[lament blade]

Its in the Overlay Editor as a widget I think

[visual pollen]

I have setup some store items, one is a sound effect. When clicking it on my store it plays fine. When people redeem them it doesn't play on stream?

[edgy stag]

@lament blade so you have to use an SE overlay? That's a shame.

[stuck hamlet]

Sparky. Overlay manager, alert box.

Sparksy*

The overlay manager can be used exactly like any other alert system

How is it unfortunate?

[edgy stag]

@stuck hamlet what if you use overlays already created by someone else?

Will they work together?

[stuck hamlet]

@visual pollen how are they redeeming it

What do you mean exactly? @xSparksyx#8673

Nice tag

[edgy stag]

Lol 😃 no it's okay, just asked the streamer and apparently this should work fine - he was having problems where donations weren't popping, but he knows how to make your overlay work with his current one, just not tried it yet as he didn't need to create new overlays so hadn't looked at that function.

[stuck hamlet]

As long as you figured it out

We're here if you have more questions

[edgy stag]

Thanks!

[haughty mirage]

Hey, is there any way I can use your service to make a revlo style raffle, where you spend points on tickets and one is drawn at random?

[tawny pivot]

@haughty mirage That'd be the giveaway system we're releasing in a few days 😉

[haughty mirage]

Omgggggg!!!! That's lucky haha

[restive jetty]

is there a way to do a time based alert with SE? Thinking like have an alert show that says follow me on twitter or follow my channel every 15m or so

[unkempt oasis]

@restive jetty You can, On your dashboard at the bottom is Timers

[restive jetty]

Sorry, I mean like an on screen/overlay type thing not just a chat message.

[stuck hamlet]

you can use image rotator

thats what i go

idk if darko fixed it yet tho @hollow zinc

[restive jetty]

ah! This looks like what I'd be looking for

[hollow zinc]

Yeah image rotator is working.

[restive jetty]

Thanks @unkempt oasis , @stuck hamlet and @hollow zinc

[stuck hamlet]

but the timer thing darko

is that reworked

or added, i guess, cause both are good features

[hollow zinc]

Yeah. Now you can set for how long you want to show 1 image, and the time between each image

[stuck hamlet]

still not technically what i wanted, but ill stop bugging you about it :p

[restive jetty]

Where you looking for the ability to have X seconds between each image and then Y seconds between looping the whole chain?

[stuck hamlet]

Griff's got it

[restive jetty]

That would be a sweet enhancement

[stuck hamlet]

@hollow zinc do you understand what Griff is talking about?

[hollow zinc]

ye ye

[stuck hamlet]

Time to bug you about it some more

[hollow zinc]

It will happen tho.

I have a solid idea what needs to be done, just the queue is a bit long 😛

[stuck hamlet]

how much do i have to pay you under the table to push it up the queue?

[hollow zinc]

I strongly advise against corruption

[unkempt oasis]

That to me seems like "I strongly advise against corruption, but I am willing to accept your donation to advance your idea"

[restive jetty]

Assuming the donation is sizable enough

[drifting badge]

i need help with 2 things. #1 when people ppurchse things from my store how do i get a onscreen notification. #2 how does the bingo work.

[hollow zinc]

🤔 It'll happen... eventually 🤔

@drifting badge in the overlay editor, under the Widgets page of it, there's a widget called Store Redemptions. Add that to your overlay and after that alerts from the store will start appearing.

[drifting badge]

@hollow zinc thank you so very much so how about bingo

[stuck hamlet]

I believe you start a bingo, and the first person to find the emote the bot is "thinking" of wins.

[hollow zinc]

So, you start a bingo event by typing !bingo [twitch/bttv] [amount]

then people type emotes in chat

and if someone guesses it, they get points

[drifting badge]

o ok thanks

[proud pumice]

oppa gangnam style

[stuck hamlet]

op op op

[upbeat cedar]

Hi there. I just had a quick question as someone who is converting from Revlo. Is there any way to delete my name (the broadcaster) and the bots from the all-time leaderboard without resetting everything?

[tawny pivot]

It's something we're working on adding 😃

[torpid pulsar]

So just finished my stream and had my first Tip/Donation but for whatever it shows under "My Tips" but didn't show up on my overlay or "Dashboard"

[upbeat cedar]

@tawny pivot thank you for the reply. I just wanted to be sure that there wasn't some way to do it that I could not find.

[ripe laurel]

Did you add the relevant widgets to your overlay @torpid pulsar ? There are a few pertaining to donations.

[torpid pulsar]

Yeah I have the alert box set up on my overlay and in testing it works, but the tip doesn't even show up on my dashboard

[weary mist]

@torpid pulsar did you enable tip moderation?

[torpid pulsar]

@weary mist Yes I did that would be what it was

how do I disable that?

[weary mist]

👍

https://streamelements.com/dashboard/tipping

then the tip moderation tab

the first switch, just disable it

[torpid pulsar]

Thank you

[weary mist]

👍

I did the same thing for my first tip in SE

didn't even realize I had gotten one until paypal told me

[torpid pulsar]

I had a viewer come in and tell me and I was looking everywhere for it but at least now I know for future reference

but now that this is resolved I can go get some sleep

[weary mist]

👍 rest up. #streamlyf

[muted knot]

I'm still having issues with importing the tips - aside from the duplication issue

Page 1 @ SL shows 100 entries, and they have all imported, (although each entry double, apart from the oldest entry on page1 -- and the entries on page2 haven't carried over at all

[weary mist]

that is something I will point @tawny pivot at

[ripe laurel]

Eidrm submitted a fix Thursday and i guess it hasn't been implemented yet. That's why i asked if you had over 100 tips that day @muted knot so it's on the list 😸

[muted knot]

Naw @ripe laurel; before, the import wouldn't finish. Now it does, but with some.. side effects

[ripe laurel]

Sounds like it's getting there 👍 I hope it gets resolved soon!

[muted knot]

Me too 😄 I don't really want to start off with inaccurate books or inputting it all manually I have faith

[distant marlin]

there is giveaway module yet right?

no*

[restive jetty]

There's a giveaway through chat command avialable. Do you mean similar to revlo giveaways?

[distant marlin]

yes

[restive jetty]

the revlo style module isn't available yet.

[distant marlin]

bc with chat, nobody can see how many people entered or anything

[tawny pivot]

We're currently working on a proper giveaway system on the website.

[distant marlin]

thank you

so far i came with an idea how to charge people to get in giveaways is with priced command

so how does giveaway command work at all? how people enter and how much it cost?

the chat one

[restive jetty]

Current one just has a keyword and a timer for how long to run and then it picks a random winner

[distant marlin]

but i dont see the timer

dont see anything i can set like

[restive jetty]

It would be giveaway start "Keyword" "timer in seconds" as the command

[distant marlin]

oh ok

thx

[restive jetty]

NP, here's a screen from the #270206314561404928 channel. https://i.nuuls.com/v4etC.png

[distant marlin]

"all" can be also "subs" ?

[restive jetty]

I'd imagine so. Never set one up yet

[tawny pivot]

Yes it can.

[distant marlin]

k thx for your help and time

[restive jetty]

Thanks @tawny pivot

[distant marlin]

@inland solar sorry for bothering, does it cost to enter in giveaway

[weary mist]

It cost what ever it is set at.

[distant marlin]

how do you set it?

i saw for time but cost?

[weary mist]

!giveaway start <userlevel> <keyword> <time in seconds> <cost in points>

[distant marlin]

ok thx

[tacit crystal]

Hello, noob question here

if i setup 50 points on BINGO, it will be the max payout?

[silver kettle]

I'm trying to implement chat on my screen. I have the widget, I have it displaying as a browser source. The issue is that nothing comes up. I'm not sure how to fix it or how I would go about changing it. I've already tried a second widet and things aren't showing.

[weary mist]

@tacit crystal it would be the max payout if that is how you set it up in the module. You can also define how much you want the payout to be when you start the bingo (!bingo twitch 50)

[tacit crystal]

and what the slot machine 😄 ?

about*

[weary mist]

@silver kettle are you clicking save on the overlay editor

[untold estuary]

Does the bits jar widget count only bits and tips? Can it also drop things in it for subs and follows too?

Cup widget, I forget what it's called

[stuck hamlet]

@untold estuary The Cheer Cup is been re-written completely 😃

[untold estuary]

Cheer cup, ah ok

What all can trigger stuff to be dropped in it right now?

[stuck hamlet]

only thing right now is cheers

[untold estuary]

Ah ok

Any idea of when that rework will happen?

[weary mist]

I keep hearing a week or two

[stuck hamlet]

this year

[cold fiber]

Is ther any downtime variables for chat command?

there*

[tacit crystal]

what's the command for a single raffle?

[ripe laurel]

!sraffle

[tacit crystal]

oh

nice

gracias

[ripe laurel]

Click on Show Advanced to set a cooldown for commands.

Custom commands.

Default commands you can edit.

[cold fiber]

not cooldown

there is !uptime command and an alias for !downtime, but there is no command that actually tells me for how long the stream is off

like in the other bot that I use there is a varible called %DOWNTIME% FOR THAT

[ripe laurel]

I'm not seeing one. You can suggested it through the pinned message link on #💭︱feedback-and-ideas if it's not already there to be upvoted though.

[muted knot]

I have another question about the tips import - is it possible for all of the donation info to be pulled on import? The paypal email used for the donation currently isn't being imported it seems, however if I download the csv from SL, all the information is there @weary mist

[weary mist]

That is a good question @tawny pivot

[muted knot]

So far I'm really impressed with most things, but if I'm going to be using SE for tips, I really want to be sure that I'm not going to have more work down the line for when it comes to the accounting 😛 I've had to manually input 30+ entries into SL before and that was more than a ballache in regards to retrieving paypal addresses, etc 🤣

[lament blade]

Hey, is there any way to edit the default !donate command?

[muted knot]

What I did was disable it under default and make my own 😃
(I believe it's !tip with !donate as an alias)

[lament blade]

It's not listed there for me

Ahh let me check

That works, thanks 😃

[muted knot]

[untold estuary]

30+ entries of what @muted knot ?

[opaque mountain]

hey guys.. I am having issues using stream elements. i am a minecraft and OW streamer, however i am lagging like hell in both games when I use SE overlay

i have tried both software and hardware encoding

any idea's?

[muted knot]

Donation entries that were from another tipping solution @untold estuary so I had to manually add them to SL - that's a lot of information to transfer 1-by-1

[untold estuary]

I guess I dunno what you mean by donation entries.

[muted knot]

As in, one donation with all it's associated information

[untold estuary]

Does the SL import not take care of that?

[muted knot]

It seemed to not import the paypal emailaddress in the entry for me

But I've been having some import issues 😃

[weary mist]

@opaque mountain hmmm, is it CPU that ends up getting maxed out?

[opaque mountain]

@weary mist thats the thing, the CPu always sits at around 10-20% usage

[weary mist]

is that OBS telling you, or your Task manager

[opaque mountain]

even when im lagging like a cheap chinese watch lol

both

and it only happens when i use an overlay from SE

[weary mist]

hmmm, somewhere you are capping your resources. that is the only time I ever had the lag issue

I was maxing out my CPU while playing doom

[opaque mountain]

hmm

[atomic cobalt]

Hello, could I get some assistence for a quick issues please 😃

[proud pumice]

@atomic cobalt

yeah ofc

You plan to do the streaming lesson right?

CBenni told me about it 😄

[atomic cobalt]

ah nice and yes @proud pumice I am having an issues with giving points to all viewers myself but my mods can do it... Ican give points to 1 user no problem but for some reason when I use all it says it can't find that user

[proud pumice]

what command are you doing?

the bonus command is for a single user only, to add points to everyone you need to do !addpoints all 100 for example.

[atomic cobalt]

well I renamed the command from !givepoints to !freeminds to match my brand so I run the command like this: !freeminds all 100 and i couldn't find that user in the database :/

[proud pumice]

read up ^

[atomic cobalt]

sorry i mean that one "addpoints" to "freeminds" @proud pumice

this is the command line for that one i changed:

!freeminds Give points to viewers. Use 'all' for all chatters

or could i have broke the command by renaming it @proud pumice ?

[turbid zealot]

Hmm whenever I pop my alert I will be cut in half on my obs screen any idea why ?

@misty wagon

nvm got it

[atomic cobalt]

yup, that was it @proud pumice I put the origanal command name back and it works fine now.So it seams if you channge the name of some of the commands it breaks the command 😦

[weary mist]

@atomic cobalt have you tried putting your command in as an alias?

[proud pumice]

@atomic cobalt put the cmd back and just add what you want as an alias

[smoky lark]

Any word on Giveaways? in Desperate need

[atomic cobalt]

ya, I was thinking about doing that Thanks @proud pumice

[arctic linden]

Hi. I was wondering if there's a way to export points on SE

[weary mist]

Not at this time, Nani

[gritty walrus]

Hey, songrequest question: I have a backup playlist put in my settings, but it will only play the first song in the list, then it just stops. Also, while it does automatically start once requested songs run out, it always autoplays the first song on the playlist, which means that song can get played a lot. Any solutions?

[arctic linden]

any idea of when ? @weary mist

[weary mist]

@gritty walrus make sure to have the video visible

@arctic linden not sure, as it isn't high on the priority list at the moment

[feral finch]

My google-fu has failed me, thus come I crawling in here... any links to somewhere explaining where and how I can set up giveaways with streamelements?

[weary mist]

yes

I have the command, give me a second

!giveaway start <userlevel> <keyword> <time in seconds> <cost in points>

that giveaway is one ticket only. Multi tickets are on their way. VERY Soon™

[feral finch]

ah thanks, any way to control all the variables involved, like tinkering with costs, sub multipliers, etc etc? Also if there's some knowledge base or other repository of info out there, that'd be grand to teach myself

[severe gulch]

Ive got one question, if someone bought a Sound in the shop via chat is it automatically played? And even when how can i make it sound in the stream?

[dense jackal]

it is played when redeemed autopmatically @severe gulch

@feral finch We have plans to make it a module very soon so you can buy tickets and change more variables like revlo did

[dim garnet]

Hey folks quick question. I have to go to the points command, open it and hit save every day. Is that an issue because I changed the name of the command?

[tacit crystal]

How do i steup the max payout for the slot machine ?

setup*

[weary mist]

@dim garnet not sure. It could be. I recommend keeping it as !points, and just adding an alias as what you call your points

@tacit crystal the slider bar

[dim garnet]

Ok I'll try that. Thanks @weary mist

[gritty walrus]

@weary mist thanks, i'll try that! any reason video has to be showing? uses more comp resources when it's showing...

[weary mist]

It's a big with the youtube embedded player I think

[fathom yacht]

I'm having a problem with alert sounds from my overlays in OBS.

They were working fine, I'd set up a couple cool variables and then all of a sudden they won't work. I get sound in my browser but only the visual alert in obs. And sound for follower alerts but not with any of the custom sounds I put in.

So right now follower and host alerts look/sound fine but anything with custom sounds, the sound isn't coming through. I restarted OBS, my computer, tried a different scene, duplicated the overlay. It worked fine through part of last night but stopped working mid stream

[weary mist]

does it work if you launch the overlay in the browser?

[fathom yacht]

Yes

[weary mist]

ok, then its an obs thing

[fathom yacht]

It's something with the obs interface

But why will it play some sounds not others

[weary mist]

did you refresh the cache on the browser source? sometimes that fixes it

[fathom yacht]

How can I do that

PS I'm running obs via Mac so please be tolerant of my non PC self

[weary mist]

so, click on the source, then the gear at the bottom, that should bring up the source settings

then

[fathom yacht]

Ok did that. No go.

Still sounds for follower alerts but not for custom tipping etc

Visuals are coming through fine

[weary mist]

I would go in and re-set those sounds in the overlay editor, just to make sure. not sure why obs is doing this, though it did just crash my computer

[fathom yacht]

I tried that. Will do it again right now Think I'm going to delete the sound and re import them this time too. This is driving me crazy

[fickle vector]

Hey support, my friend switched to streamelements today, and since, every time he gets a host, OBS crashes. Not sure what's causing it, figured I'd start here. Any known issues regarding this?

[fathom yacht]

Yeah still no audio and also I noticed it doesnt do the text to speech

[weary mist]

@fickle vector I recently been experiencing similar issues. Though its obs that is having the issues

[fickle vector]

@weary mist thanks. I'll reach out to OBS then

[thick eagle]

Anyone else having issues with SR?

[weary mist]

@thick eagle the search function is disabled for the time being. you can still !sr links and video ID's

[fathom yacht]

OMG I FIXED IT

I had to update obs and that did it 😐

[thick eagle]

The link didn't work either... let me try and depart channel and return

[fathom yacht]

Thank you anyway for your help!! Excited for this I've switched everything over to stream elements and was really annoyed when things started not working!! Can't wait to use it all tomorrow again.

[weary mist]

@thick eagle it looks like it is working, your song queue is quite full

[thick eagle]

It was old songs

but I got it working now

Just had to depart the channel and bring it back in

[weary mist]

yeah, sometimes it forgets what its doing a good smack is a good fix

[thick eagle]

Lol

[untold estuary]

Is there a way for me to remove the !playlist command from being used? I am using another bot for song requests right now and it triggers both bot's commands.

[torpid pulsar]

@untold estuary you can turn it off under song request

[smoky lark]

@weary mist Any plans of having giveaways tab on the dashboard with overlays?

Or will it be in chat only?>

[weary mist]

@smoky lark very much in the plans

[untold estuary]

@torpid pulsar that does not turn off that command though

just turns everything else off

[smoky lark]

@weary mist Thank you sir

[weary mist]

👍

@untold estuary you can also turn off the song request command in the default commands section of chat commands

[wraith marlin]

does anyone else have issues with the song request player stopping at the end of a song, and now continuing to the next one?

[weary mist]

@wraith marlin make sure to have the video visible, its a known bug with the embeded youtube player

[wraith marlin]

amg thanks!

awh

showing the video still doesn't advance to the next song 😦

[weary mist]

are you viewing from the site or the desktop application

[muted knot]

Showing video -> Refresh, is what worked for me @wraith marlin

[wraith marlin]

sorry I'm back D:

from the site

[wraith marlin]

thanks, the refresh worked

[proud pumice]

[ornate zenith]

can tips be on screen seen in the stream or can that not ( sorry for my englisch dutch streamer)

[hollow zinc]

@ornate zenith you mean like an alert?

[ornate zenith]

yes that people the alert of a donation can see in my stream

[ripe laurel]

You can use the alerts widget on the overlay to show that on stream.

Once you set up your tipping page and create a new overlay, when editing the overlay second from top left is the Widgets. Then the AlertBox and the settings you can customize the Tip alert a bit 😺

[hollow zinc]

^ What the person who ❤ Rinnie said.

[neat helm]

Seems to be a bug with the alert box.... Worked fine played my Image and sound but then got hosted a second time and it went back to the default sound and no image showed.

[serene granite]

hey @neat helm , I answered via email :)
It's most likely the "Shutdown source when not visible" checkbox that's missing in your browser sources on OBS

[zenith parcel]

Hey, what I can do if the Chat is freezed?

in the Overlay

[frosty lantern]

it will probably be the actual overlay link sorta thing so what i do is depending on what your using you should be able to click on it and go into options and click refresh (in Obs/Xsplit)

it will relaunch the overlay

@zenith parcel

[zenith parcel]

Okay, thanks @frosty lantern

[neat helm]

Awesome Thanks @serene granite

[serene granite]

np 😃

[cursive nexus]

okey soo i do need some help. i imprted my Commands from Nightbot

but some off them doesnt work anymore

and i have no clue how to fix it

example would be we had an !spank Command where you could spank another user in chat

[stuck hamlet]

$touser is ${1}

Change it, and it should work

[cursive nexus]

now the command still work but it doesnt apply it to a person like "spanks Mike" instead it says "spanks $user

ahh okey

thanks

what is it if it should hit the person who trigger the command

for example just user

the person who wrote it in chat

nvm

i missed the dolar sign

[atomic hollow]

its always a bad idea to miss the $$$$$

https://www.youtube.com/watch?v=yvHYWD29ZNY

[stuck hamlet]

Gotta make that

[cursive nexus]

hahah Lill dicky 😄 ayy

i gotta say! i love on your Filter options

were it says "Quality chat" the emote above it ive only seen in Sodapoppins chat haha

i see the irnoy 😄

[atomic hollow]

LULUL

this guy knows ^^

[cursive nexus]

hahaha

is there a way for me to test timed messages in chat?

[atomic hollow]

sure, just do an offline interval and youll see it now

[cursive nexus]

Thank you 😄

maaan. why dident i have this bot first thing i did xD

i use like 4 diffrent programs and just realized yo got all those feutures in an "overlay"

FailFish

dem feels

[stuck hamlet]

[sleek ember]

does someone quickly have the chat code for doing giveaways for me? :)

[cursive nexus]

what do you mean? an example`

[atomic hollow]

!giveaway start <userlevel> <keyword> <time in seconds> <cost in points>

[summer coral]

Anyone having issues creating contests? I'm sure I'm doing something stupid. Keep getting this error creating my own: An error occured.
Could not fetch contests

[sleek ember]

alright, thanks a bunch 👍

for userlevel "all" if you wanna include everyone?

[proud pumice]

either all or "everyone"

[sleek ember]

I just realized StreamElements hasn't noticed any hosts my stream received so far and therefor also not given out any rewards for hosting. Is that because I don't have a host-alert over StreamElements?

[stuck hamlet]

If it's not showing on your dashboard, it might be bugged.

[sleek ember]

nope, it's not on my dashboard. if I filter for hosts it shows none

[round cedar]

how do i make my ovelay work?

[cursive nexus]

Btw is there i way i can change the !points in to something else?

[sleek ember]

in your command list you can edit it ^^

[cursive nexus]

well that would make sense xD but theres no !points in my Chat commands

unless im looking at the wrong list xD

nvm find it

default commands

[weary mist]

check under the default chat commands. I recommend adding the new command as an alias, so new people that come in will be able to use the default to get their points

lol

[cursive nexus]

Thank you!

[elder mango]

Hi anyone else been having issues with only sound for alerts paying and the vsiuals not showing? this occured during my stream tonight.

[upper steeple]

when i trigger a store redemption in the overlay manage nothing comes up on my obs anymore and it doesn't even make any sounds in the overlay manager

[atomic hollow]

stream perk?

or sound effect?

[upper steeple]

just the default in the overlay manager when you hit the emulate store redemption

[atomic hollow]

test it buy buying an item directly in your store

[upper steeple]

all of my items are stream perks

okay let me try

[atomic hollow]

the way it works is different now

[upper steeple]

okay it works

wonder why it doesn't have the sound when you manually trigger it

[muted knot]

Good afternoon! Any word on if there's something I can do/fix for my importing issue?

[atomic hollow]

yeah the emulate is a bit crazy now, we will fix it

@muted knot didnt @lean birch contact you?

[muted knot]

Not that I'm aware

[atomic hollow]

never trust aussies I guess

[muted knot]

Hahaha

Figures that I get some weird obscure issue

[atomic hollow]

yeah, very weird

but we still need to fix it

[muted knot]

I feel that

[upper steeple]

not all my store pictures appear in the alert when the item is redeemed, assuming since they just did this it is gonna have some bugs or does the picture have to be a certain size or something?

[atomic hollow]

is this marked?

[upper steeple]

yes on all of them

some show the pictures others don't

[atomic hollow]

and is the widget size big enough?

thats what she said

I had to

[upper steeple]

lol

[muted knot]

https://giphy.com/gifs/archer-sterling-pam-7tuK9itVBsD3q

[upper steeple]

i believe the widget is big enough its not tiny or anything

let me try changing the pictures of some

[atomic hollow]

@hollow zinc fluffy butt needs you

[drifting glade]

Concerning the loyalty system it appears that it applies points every 10 minutes versus every minute. This is a change for those coming from Revlobot. Is there any way to change this setting as a streamer?
-P

[atomic hollow]

no, we dont believe in lowering that to less than 10 minutes

if someone isnt watching you for 10 minutes he is not worthy of points

[serene granite]

Coming from Chief of Trolling, that's a harsh statement right there.

[hollow zinc]

@upper steeple if an item is sound effect it will not appear as an alert. Sound effects are played without anything else on screen if you have the widget.

[upper steeple]

@hollow zinc everything is marked as stream perk and some pictures appear for the items when others do not

[hollow zinc]

Noted. Will take a look.

[drifting glade]

@atomic hollow What if I wanted to increase it- deciding someone isn't worth of points unless they watch for an hour? My question remains my fleshy friend.

[atomic hollow]

I understand @drifting glade I was partly kidding since we dont have a way to change that currently

so we created a logic behind it

[cursive nexus]

i dont understand the ground program

i can pause music but cant skip songs

even ig i use same hotkey

[summer coral]

When you add the store redemption widget and make sure you select "redeeming this item shows an alert", do you need to delete the "stock" image in the overlay or should the image from the store take precedence. I've tried a couple and so far only the image that is in the overlay (bouncing present) is coming up. I will check some others.

[drifting glade]

@atomic hollow Thank you for the quick response.

[atomic hollow]

❤

@summer coral no need to delete the stock image

try to test using a purchase on your stream

no through emulate

[upper steeple]

@atomic hollow as far as the widget being big enough i have made it the size of the whole screen and still some of the pictures show and others don't lol, just wanted to let you know even though I know @hollow zinc is looking into it

[summer coral]

Yeah, I am trying the stream purchase and not the emulation. I'll go back through every purchase and edit the "redeeming this items shows an alert". They are all togggled on, but I will save with them off and then save with them on again to see if that helps. Thanks! Love the addition!

[hollow zinc]

Refresh the overlay once you make changes to the items.

[summer coral]

Do you mean save it again or delete the widget and add the widget again after I've made changes? sorry... 😃

[upper steeple]

@hollow zinc refreshed, still some show others don't

[hollow zinc]

It doesn't show the image at all, or is it showing the one that's set on the widget?

[upper steeple]

the default widget image on the ones that don't show

[summer coral]

For me its only the default widget as well. Haven't gotten any to show yet but I'll keep trying.

@hollow zinc I do notice something else interesting. When I try and toggle on and off the "redeeming this items show an alert" from individual store items and save it, I get a message that pops up briefly in the bottom right of my scsreen "something went wrong". When I look at the redemption item again my changes appeared saved, but that seems strange.

[hollow zinc]

Can you pinpoint which ones don't show for you so i can test it and see what's going on ?

@upper steeple

[upper steeple]

let me go through them again

join a game, snapchat follow, twitter shoutout, personal postcard, twitter follow, choose my next character, story time, blind the fluff, make your own bot command, unmod a mod for a day are all the ones that don't show the picture when the alert goes off

[atomic hollow]

tag him

@hollow zinc

[hollow zinc]

yeah i saw it 😉

[peak oak]

@proud pumice and @tawny pivot the Item redeem Gifs/pics showing up in alerts. I was looking for it in the Items that i have up in the stores. the only click boxes i see are on page one (stream perks and Sound effects) and Page two Redeemable via chat. What tab is the "redeeming this item shows an alert" in

[atomic hollow]

its in the 2 step of stream perks items

[peak oak]

okay then it is not showing for me on Chrome

this is where i am looking. i maybe wrong

[hollow zinc]

You're cached. Ctrl/Cmd + Shift + R

[peak oak]

just did it

still not there

ooooooo i think i know why

the pick i have is a gif

pic*

i just opened a still pic one and it is there

[proud pumice]

this sounds vewwy strange