#helpdesk-twitch
1 messages Β· Page 50 of 1
Is there currently a way for super mods to have control over things like in nightbot?
@olive lintel yes, make sure you select shutdown when not active
@crimson granite that was suggested, vote at the pinned link in #feature-request
@crimson granite go to activity feed, which allows a pop out of the normal alerts (bits, tips, follows, etc)
@chilly stratus they are working on duplicating that. They want as much of revlo's old commands as they can by it's death date
@ancient wigeon they can have control via chat commands at the moment. Check out the chat commands-> default commands area for details on current commands
If You have more questions, I'm about to sleep. But I am more than willing to sit down with anyone and talk through everything, haha. <3 SE
I'll be back in around 6 hours. Sleep timez
@weary mist May hit you up tomorrow sometime then:) thanks homie
@weary mist much β€ thank you for the help
@atomic hollow anything to give you guys more time to make it more awesome ;)
^^^
I look forward to being able to manage all my stream stuff from one interface
will be glorious
Agreed
I love only having one overlay for everything. Just need a bit bar (hint hint) lol
bit bar, donation ticker etc
(there's probably things I need that are there, I'm just not seeing them)
Donation ticker is a widget in the overlay editor
:)
Check out the animated overwatch overlay for a few examples
It's pretty epic
how do i change currency for donations?
Its on the tipping page on the left menu
in the tipping page @modest rampart
oh you had this @steel pond π I should read
So there is still no way for supermods to access your SE?
no, its a high priority task, we are working on it
were just getting done with all the Revlo features
π
i need some help
is this like you put a link in a clr browser or something
to launch overlays
yes
- Get latest OBS Studio https://obsproject.com/download
- Build Overlay on https://streamelements.com/dashboard/overlays (instructionalβ¦
follow this
ez win
Easiest setup I've ever done, TBH.
Yea.
and try to find ways to make it easier
Super easy.
β€
lol

advanced user alert

Is there a page where we can see and edit/delete quote from our channels?
Hi all, i have problems to put more than one stream alert at the same time, when someone buys one of this all of they are showed, any solution? >_<
you use 2 sources on OBS?
hey all, wondering if there is a way to block streamelements from passing notifications from users who are banned from a twitch channel (i.e. follows, etc) as there does not appear to be a way to manually enter in blacklisted/banned users / twitch id's so their notifications arent passed?
we will have to wait for the bot developer to answer that when he wakes up @turbid reef
no that's not possible @hearty crag
due to a Streamelements limitation ? or a twitch API limitation?
all good.
it's only just popped up on our end as an potential issue, while the impacted/banned users cant talk/view channel, they still have the ability to spam the follow/unfollow button, which (unless you compltely turn the notifications off) will continue to show them following, etc.
anyhow, thanks for letting me know. π
it will only show up once
unless they create multiple accounts but you also can't ban those anyways 
lol, those arnet an issue, just the on screen notification.
which i assume, if we dont reset the session details, it'll still associate the user as a prior follower and not pass the notification?
the refollow spam protection is not bound to the session and will always be active
unless you get a lot of followers (200+)
i dont know how i need to do to put all of my redemptions in the overlay without all of they show up when one ppl buy some of the rewards. In revlo are one overlay url for each of them, but in streamelements i need to create a new overlay one by one, is something bad with me or is a page problem? (soz if my english sucks >.<)
anyone know if it's currently possible to run a giveaway witg points? sorry if this was asked a million times
@jagged fractal here is the command !giveaway start <accessLevel> <keyword> <time in seconds> <cost?>
access levels are : 100 (everyone), 250 (subscriber), 300 (regular), 500 (moderator)
the keyword is what people have to type to participate
cost is the number of point required to participate
awesome, thank you man
yw β€
so.. nobody knows what i need to do? :c
@warm stirrup So, you want to sort stream store rewards one by one vertically?
Nope, let me do a video and i show u my problem
@atomic hollow & @tawny pivot is there any why you can make a costum alert when ever some one is taking your top donator for the month or day
@vivid trail Here is the video, i don't know what i need to do... T_T https://youtu.be/WbqnSBtzlSw
now i need to go, pls send me a message when ur guys know what i should to do, thnks!
@warm stirrup i get what you are trying to do, and right now a different overlay for each is required. I know it has been suggested, and I think they are working on making it so store redemptions will use the image you provide. Once that is out, you will only need one overlay, and one store redemption widget :)
@ruby anchor I recommend adding that to the feature requests. There is a pinned message with a voting board so everyone can vote on their favorite recommendation :)
hey can we make custom commands to maybe parse a web page and return sopme data
that is some advanced work right there. I would talk in the #dev-chat channel for that one
@red vine you can create the web page yourself and use the ${customapi} variable
so I can't just have a simple weather command and parse a json response
wilbo stop trolling the new guys
they dont know you're here for 100% trolling missions behind enemy lines
crit is typing one long msg
;p
Question regarding utilizing our community points (Crits) system to purchase tickets for giveaways ala Revlo (RIP)...is this potentially in development?

Sweet! This is the one thing our community is missing and we are excited to kick it back into gear asap. Thanks!!
Slots question: we set it to 200% yet no one has ever won... science?
enemy lines haha
Too much covfefe...
Question- To have the song requests work during streaming, do you need to have the site open in the background, similar to Nighbot?
Yes
Ok thank you.
I definitely need a page to edit/monitor quotes that have been added to my channel there's not one at current right?
no page for it, just the commands
;o
on the next week or two we'll be focusing on revlo-related tasks
later we'll resume regular schedule with all-around features
Damn cause once you delete a quote it just leaves a gap where it used to be, it'd definitely be a useful feature in the future ^_^ I say too much stupid shit and I gotta see what my mods are quotting on me ahaha
I was curious if anyone's had a chance to check out the issue with the timers (unless I'm using them incorrectly). π
@upbeat topaz had the same issue. Changed them all a bit and they fired again
You set each timer with a different chat line count? @misty wagon
I just changed all sliders a little bit differently from their defaults and they started firing again.
Hrm ok. Do any of your timers have the exact same chat line counter?
I run 4 channels, had the problem with 2 of them btw. One just today. Added two new timers and all fired whereas the first timer didn't fire until then.
Lemme check
So just 2 x 5 chatline timers. Those both still fired?
All enabled ones fire
Interesting. I did a bunch of testing with 2 timers using the same chat lines... only the one with the longer min timer fires.
100% sure that the chatlines are not the cause. Those 2 5 minutes ones, one was a temp timer only for that broadcast and added that day, the other one was for replays added when we started using SE. Just mix everything up a bit. π
That's the silly thing, we shouldn't have to mess around with the timers to make them work. π
Each one should be setup with an independent timer variable that keeps track of that specific timer.
Tried again, same issue lol. adjusted chat lines on timer but keeping both timers on the same amount of lines. Only the longer timer ended up firing. :/
Does anyone else have the issue where the follower count is off? Says I have way less followers than I do.
Please tag me if you have a fix
@drifting sluice Activity Feed -> edit session
@drifting sluice best to only ask in this Discord. More people means faster answer 
can anyone come talk i ahve alot of qustions
@misty wagon just saw, yeah I asked in both. I'll ask another here then.
haha yes please, I heard ping ping π
Thanks! I was able to fix. Would anyone happen to know why the now playing doesn't give the title of a song playing from the back up playlist?
Please tag me if you can help, TIA
hey guys, I don't know if I'm doing something wrong but I'm trying to display the current song in an overlay with songrequest enabled. If there's actually any song requested it display its title, but if it's playing the backup playlist, it doesn't show anything
is there any setting for this I'm missing?
my bot doesn't work now because it's refering to my old name. I changed it from Tacosandsalsa to SpicyGabs and it wont appear in my channel
I have a question about the tip goal. I'm not sure why it's saying $30 when it should be at $0. Is there way to reset it?
Activity feed --> edit session
yay!! thanks @atomic hollow
Is there any way to disable the !donate command that streamelements provides?
Looking over the overlay system. I was curious why the total followers # is based off the existing session instead of pulling it off the twitch profile (as folks can unfollow etc)
^Thats what I was wondering but then ShadowBoxer told me how to change that number manually
Hrm, you shouldn't have to manually change it though... unless there's no way to pull the twitch follower / sub count.
@upbeat topaz right now it's session based, so if people unfollow, it messes up the number. they will use the twitch api when they have more time, right now they are focusing on the revlo features
Any of you guys know how to remove a bot/bots that I've already banned/removed from mod/editor?
They have been in my channel for 4 days since I banned them both.
Lol. Obviously not StreamElements. Love your bot.
which ones then? @proud crow ?
the best idea is to go to their site and do part channel
I'm not finding a command to kick users.
yeah, there isnt one :/
Ironic that they use an IRC server for the backend, but /kick isn't a valid command.
Idk what is happening, but lately my stream elements overlays arent working
someone follows, I hear the audio but no overlay popup, the store items work, but again no visual popup
Have you added them to the BrowserSource?
did you mark the shutdown source checkbox?
Also, that.
yeah i didnt change anything
when I click repeat in my SE dashboard it does pop up
but now when someone actually follows or does something
not*
sure you followed this - https://blog.streamelements.com/1-minute-twitch-stream-setup-89a6c73c85b9
- Get latest OBS Studio https://obsproject.com/download
- Build Overlay on https://streamelements.com/dashboard/overlays (instructionalβ¦
?
do you see the actions in the activity feed?
sure you didnt change something in the overlay?
nope, its been happening like this for a week now or so
suddenly
and the audio works, just not the visual
(except when i click repeat)
basically everytime someone follows I have to click repeat so they can see the popup otherwise they only hear the sound
that means its only an OBS issue
but why does it work when i click repeat
Hey guys, I had a question about how people tip us. In Streamlabs, you had the ability to accept credit cards and pay pal. They were two different buttons to activate. Even tho, you can link and use a credit cart with pay pal (i believe), maybe this is more simple, and keeping it all in one with just paypal in StreamElements? I just want to make sure I am not leaving tip money on the table from people that want to tip with a credit card, and dont have pay pal. Is the credit card option, going to be added, or how does this work with the current build for people that want to use credit cards? Thaks guys!
Hey General, we are working on adding more payment methods right now, viewers can use their credit card to pay via PayPal but it will go to your PayPal account
they dont need a PayPal account
Thank you Shadow, I appreciate the info! Really loving this service, you guys have nailed it here, keep up the great work!
thanks a lot β€
@west canyon can you please check OBS if the checkbox is marked?
which OBS are you using?
yeah i have exactly the same settings
OBS studio
you can see it https://www.twitch.tv/censtudios
[Platinum] ADC ( ο½γΌΒ΄)γ I say gg, but it's not gg, it's bg γ» ζ¦ιγ γ
if u follow or redeem it doesnt show anything but when I click repeat it will
I'm trying to setup StreamElements
And right now it's playing ALL my donations from like.. ever..
From the dawn of time.
Why
you might've clicked import while stream is live?
If so, then just reload the overlay.
@tawny pivot if i refresh his overlay remotely, should work?
Goodie
So uh another question
have a nice stream :>
The overlays thing I'm confused
Hi! How would I create a !shoutout command? If I use the command from nightbot it doesn't work π
Do I just launch, copy the URL and add it as a browsersource?
yeah, @echo hound
nightbot isnt an overlay
The streamlabs is your old one - when you imported it copied all your old alertbox settings
if you created a new one its redundant
And it created an overlay with it
gonna go take a look at what you created, one sec π
@echo hound you don't need MainStream since you already imported your alertbox to us
so can delete MainStream
and do whatever you want on Imported Alertbox
notice with us you dont need text files as labels
its all on the overlay manager
under Widgets
let me grab an instructional video for you to watch when you have a moment
also, make sure you switch the commands and panels below stream from streamlabs to us π
@elfin frigate Feel free to check out ${1}'s channel and drop him/her a follow https://www.twitch.tv/${1}, (s)he was playing ${game ${1}}.
"also, make sure you switch the commands and panels below stream from streamlabs to us π
"
What
your old tipping links direct to streamlabs/twitchalerts
@silk patrol thank you so so much! β€
But StreamElements doesn't allow media when tipping?
we allow songrequests
No I mean
Streamlabs lets people who donate play a Youtube video for a few seconds
live on my stream
People like that
oh yeah, that, we'll get that done probably in a week or two π
Pinky promise?
all fingers promise π
yas
and remove old !donate commands
if you have smth that directs to streamlabs
cuz we have auto command for SE link π
Gotcha
@echo hound heres some extra help https://www.youtube.com/watch?v=3XuWYKQiLFU
watch it later and let me know if you found it useful ok?
When people donate right now
It's not using the gifs and sounds I setup on Streamlabs
Even tho I imported it
Oh SHIT I can automate giving points for donations yas
On last question, I am sorry! When I used nightbot previously, my mods were able to adjust the volume from my chat. Now they are not able to. Is there a way to do this by !volume or something?
@echo hound if they donate with StreamElements, it will show π
and yes, can automate for cheers too if you got it
LOL
coming now
@elfin frigate i dont think we have volume command
but thats a great idea
will add that to development list
@proud pumice how do I make it so the gifs and audio that I added in streamlabs gets imported in Streamelements?
@proud pumice it was submitted on the tricider π
@echo hound launch the Imported alertbox, put that on your OBS
if its there
all should work.
Where is the imported alertbox
@proud pumice Ok sounds great. Thank you π
looks like you have it right
btw
you can also add KappaGen widget on StreamElements π
I guess the imported overlay worked
with SE overlay you can have everything on 1 browsersource and save that CPU power
- Get latest OBS Studio https://obsproject.com/download
- Build Overlay on https://streamelements.com/dashboard/overlays (instructionalβ¦
everything you need
twitch is lagging for me
i think i need to restart router
be back soon
@proud pumice are you back
- Are there store items that I can quickly add with one click that were setup by you guys already?
- Some guy shows on my tips leaderpage like 4 times how can I fix it
- How can I enable gambling?
- People are redeeming stuff but it doesn't show up on the stream, only does the ding sound, why?
- How can I add text on my stream that's automated about tips and follwers? Like most recent follower, a recent donators ticker, the top donator
@echo hound do you have the Store Redemptions alert widget on your overlay
Ah ok
@echo hound there are widgets in the overlay editor that do all that. I recommend checking out the prebuilt animated overwatch overlay for examples of all that
@echo hound gambling : go to modules on the left side on the screen. Roulette is what you are looking for
for gambling, you can activate the !roulette command, and set how rigged it is. there is also !slots. you can see that in the modules,
lol
Thank you
- Are there store items that I can quickly add with one click that were setup by you guys already?
- Some guy shows on my tips leaderpage like 4 times how can I fix it
- How can I add text on my stream that's automated about tips and follwers? Like most recent follower, a recent donators ticker, the top donator
@echo hound goto overlay manager > edit > widgets. Also the YouTube videoos are very helpful with setting up. https://www.youtube.com/channel/UCjerlCIbLPQwSnYlClkjDXg/videos
@echo hound recent donator is a widget so go into your overlat manager and select widgets, store items none are auto done as of yet but in sure some will be in the future.
@misty wagon
how is he streaming from his phone? Just curious
tHANK YOU!
https://www.youtube.com/watch?v=Dp9GPPbJKKw @weary mist
Join our discord for help: https://discord.gg/NdjRD6e
- Are there store items that I can quickly add with one click that were setup by you guys already?
- Some guy shows on my tips leaderpage like 4 times how can I fix it
yeah, i watched that, but what is he using to stream?
@echo hound there are not any quick sets for the store, unfortunatly. The 4 times thing, I have no idea on
No quick add store items yet @echo hound but im sure some will be available in the future
Thats good
its for bits
Wouldn't want a spillage
lmao
Hmm ok
there will be an advanced one with more features down the road
Its already being rewritten and fixed
@echo hound you have to take the other cup, the one with the bottom in it π
lmao
Bad joke @misty wagon
π’
My discord has the red 9 saying that like ive got 9 mentions somewhere in discord but i cant find them. Can anyone help?
akward
Ik
Welcome back @proud pumice
I've got it all setup, this is cool as shit.
I'm having one little issue though; someone's tips are showing up split in several different ways
How do I create a !stats command that shows current viewers, uptime, etc
This is what I'm trying to fix; http://i.imgur.com/fx9vMF9.png
@echo hound Bot > Commands > Custom/Default/Variables. Depending on your import, most of the commands are already in default and do not need to be recreated. Are you actually doing all this while being on stream? Go watch the Youtube videoos on stream, your viewers might love it π β₯
Thanks. Is there any chance I'll be able to fix the split-donations-for-the-same-person issue?
Probably has to do with him donating sometimes with Paypal, sometimes with his CC, etc. on Streamlabs
I haven't heard that one before. You can edit the session here and merge/edit them here; https://streamelements.com/dashboard/session Let us know if it happens again after that and one of the developers can look at it.
@misty wagon could you elaborate on how to merge 'em and stuff?
I don't see anything on that page that would help "merge" all of PascalVZ's donations together
@all any mod or staff? i need some help
@ruby anchor hit me, I'll do my best
ill provide back up, π
okay how can i do so other player can create a bingo
right now you can't π¦
I think only mods and above can create a bingo, but don't quote me on that, I haven't used it yet
okay sp mods cna olso make them ?
I think so
they can thanks π
yes, you can also set the permissions in the chat commands portion of the dashboard
Is there any variable for all args? Eg. I'm trying to do a !google command and if someone types !google rice wine then ${1} only takes rice and skips the wine part :/
I tried it and now I'm getting Google search for ${ args.word } which is weird because my command message doesn't have spaces in it :S
hmmm
yeah :/
I have an idea, let me play with it for a second
actually I don't think it will work anyway because I can't url encode the spaces :/ so my link doesn't work with more than one argument
even if I can get them to show up
ah
Can only mods add quotes? I see the command is available to all, but not sure if the add is mods only. Or is there some permissions somewhere for it, I am missing?
if you go to chat commands, default commands, then click the pencil on the command, you can change the perms @spark plaza
Is there any way to set up a reward like Revlo's "Make it rain"?
@atomic hollow , would you know?
does make it rain give everyone a set amount of points or make the points collected double? i cant remember
it gives all viewers a set amount
We are on it
Deos that mean its a feature not yet available?
oh ok
they are working on a lot of Revlo-like features to get them out by the day of death for revlo
Sounds good. Also, is there a way to set up a timer that shows how long your stream has been online?
like wizebot
Any way to make the bot do it every 30 minutes or so?
with a timer
I been looking at that feature but I dont get it to be honest π
lol, its ok, its a pain
i am testing it for you, and if I get it to work, ill walk you through it
Kk. I just need it to say like "{channel} has been online for {time}"
and thx ahead of time
haha, np
@atomic hollow, is the variable that the !uptime command uses to display the time availble for timers/custom commands? or is it hardcoded
That's the question I kinda had. Was looking for variables for it but couldnt find it
it looks like there is also a custom API variable, I wonder if there is a way to "manually" set up the uptime command from the twitch api?
how do i use a custom api within SE
oh ok gotchu
I FIGURED IT OUT! @weary mist
[CHANNEL NAME] has been seshing for ${customapi.https://decapi.me/twitch/uptime?channel=CHANNEL}
thats didnt past correctly, but yeah
anyone know how the twitter module works?
Here is how I used custom API to set up a Uptime timer for the SE bot. Replace "CHANNEL" with your channel name.
@weary mist I tried that. Command is set to everyone. But users can't add. They can just see quotes. Only mods can add
try to give someone Regular status
maybe they can add then? no idea
but worth a shot
Any devs know if only mods can add quotes?
Hey guys, just a quick comment on an issue. So, I use 3 scenes (I change camera angles and have them on 3 different scenes) and when I switch scenes, the overlay resets and my events, bits in the cup and other info goes away. Just letting you all know about it. Do you know of any fix? Any advice? Thanks!
if you are using the same link for each of the browser sources, it shouldn't happen
are you using a seperate overlay? or the same overlay for each scene
I am, I copied over the first scene to the 2 other scenes, same link
interesting, because I still have my bits in my cup, and I have switched between two different overlays
I made 1 scene, which is the main scene. put in the overlay link. Then copied it over to the other 2 scenes, and used "link to scene"
ya, this is strange for sure.
have you checked the page that it pulls up? does the page resest the cup when you switch sources?
Let me try to go back, delete the scenes and start over. Maybe it's a link issue or something, just a moment.
like when in the overlay dashboard, you can open the overlay page
is there a way for supermods to disable a default command through chat?
Ok, I had an issue with links. After I deleted them all and re entered the overlay links, they appear to be working. Thanks for the response and help, as always, you guys rock! Thanks!
π
@spare sequoia not yet. I know they are working on supermod access to the dashboard
Sorry, another question. My bits show up fine in the tip cup, but is there a way to get donations (money) to show up there? Coins or something to drop in there? Is there a setting im missing here? maybe I missed it...
an indevelopment feature π
Perfect, thank you! π
yup, im excited for it π
hey guys
I am new to stream elements
just wondering if i can get some support help
what do you need @zealous galleon
it should cover all of the general things however there may be a few custom features they have developed which wont have been incorporated into StreamElements yet however should be in the near future
what are the specific features you use? @zealous galleon
i use stream labs for alerts and stream labels
and i use ankhbot as general chat bot
i used revlo for points
but i just imported those into streamlabs
yes it will be able to do both of those easily
we have a whole overlay system in place for latest follower alerts etc and also a big chat bot for stream currency etc.
its all on the web except for actually adding the overlay to the stream
and i am guessing it's just as simple as stream labs
i may need that
π
@frosty lantern is there a command similar to make it rain or doubletime? like on revlo?
so many people have been asking this as of yet i do not believe so. You can give points to all and have them purchase it in the shop etc but not yet they cant purchase and it auto gives everyone points
it has been requested alot so it will be very high on the developers to do list
ππΏ
how do i remove the points from previous bots so the don't show up in the leaderboard @frosty lantern
also something in progress
yeah, give negative points
k
or on the dashboard leader board you can reset a persons points
nice!
They adding this month creditcard as well right for donations?
Will there also be giftcards to sub with?
we dont have a timeframe for more payment methods yet, we are working on it, hoping it will be in June
I have had people asking if they could donate with something else
Hope it will be in june then
π€πΏ
Sorry to bother, Trying to figure out how to use my super mod. I can't make my way to the streamer I mod fors SE page and can't get away from mine
Any instructions on how to get to their SE and control it
at this time, it isn't possible. They are working on getting that set up
hey quick request - I made a variation for a tip today for the classic 4.20 donation. but it rounds off the zero - showing it as 4.2 on my overlay instead of 4.20. could this be fixed?
@hollow zinc ^^
No problem.
you rule, thanks so much π
π
helo i am from beijing and i want to parse the local weather data from the bot its just a website and he returns json response xiexie
ples he is look like this (pls dont rate limit my token) http://api.openweathermap.org/data/2.5/weather?q=beijing&appid=514daa040a10214598057a284c702868
Is it possible for videos to play during donations? I noticed theres a youtube link you can put in during donations
We currently don't have "Mediashare" but we do have songrequest π
@weary mist Thanks for ur answer but my real problem is when someone buy one of the rewards in the streamstore all of the alert rewards i have are showed at the same time, so... i can only put one, really limited cuz my streams need a few of alerts to enjoy it >_< Pls, tell me if u guys are working on this or not, revlo is shutting down soon and is important to me to fix it.. u.u
Ah okay so the youtube link is just for audio?
Thanks for the info π
hej styler
@warm stirrup Could you try and explain the issue to me?
@tawny pivot sure, i made it a video https://www.youtube.com/watch?v=WbqnSBtzlSw
haha the audible grunt at the end π
XD
Alright so essentially the ability to decide what overlays gets what items correct?
Overlay A: item 1,2,3
Overlay B: item 4,5,6

AjΓ‘, but when someone buy a item in the store all of them are showed up (item 1,2,3 and 4,5,6)
In revlo are one url for each item
Right that's exactly what we're trying to fight here
@tawny pivot discord nitro 
The more browsersources you add, the more performance OBS will tank
@warm stirrup I'll bring it up internally today, and we'll see what we can do 
@turbid reef 


@tawny pivot Thnks buddy, u rocks!

Our main focus right now is rolling out contests π
But the store is about to get worked on a ton! 
I hope when revlo is shutting down u guys have this problem fixed, really important to me >_<
My main advice right now would be to limit the redemption widget to a single active overlay at a time.
Yep but some of my streams need a few of them like give X points to all of the viewers when (for example) i die in the game, another one when they spend points to ban me a weapon or item in the game, etc (my streams are like this, this is my real problem now when revlo die)
I just made a duplicate of an overlay, after editing the copy, the original had the same changed π
@hollow zinc ^^ ?
We'll look into it
Hi, one question. Can I delete some users from the All Time leaderboard? I want to delete myself and Revlobot from this ranking
currently no π¦
Mmm ok, thanks!
Its a known problem that will be fixed after more pressing features have been enabled @scarlet raven
I need some help again anyone free for vc?
It is a free service
Comes at no expense to yourself
Ill send someone ya way @verbal kelp
β€ thank you
β€
π π π π
hello guys need help with over lay
did you create the overlay? what exactly do you need help with?
@scarlet raven That's directly in the setting, let me screenshot tis for you
There you go, it should work
Well, I hope that's what you were searching for, I might have missunderstood
But at least you won't win anymore points
Do we think mod access to dashboard will be avaliable pre 16th? (Revlo date)
Hey guys. Still having this terrible issue where a player occupies several slots in my donations leaderboards π¦ https://images-ext-2.discordapp.net/eyJ1cmwiOiJodHRwczovL2kuaW1ndXIuY29tL2Z4OXZNRjkucG5nIn0.TQzfn8mKz2h9AwI_MWRGQeC1OHM?width=206&height=535
Any help would be super appreciated
just reset their points and set the bot to ignore them
No they didn't do it on purpose
It's my top donator
It's not malicious
We used to use Streamlabs
Just transfered to Streamelements and this is happening
No worries. Any fix would be much appreciated. I think a dev might need to look into it to figure out why it's happening?
I know that he sometimes used Credit Card sometimes Paypal
@tawny pivot can we help here?
Perry was being super helpful yesterday too π I'm afraid to tag him though, he looks mean.
Hehe, thanks.
While we're waiting for them, any chance you could help me setup !game !stats and !title commands?
I'd like a command that makes the bot just say how many viewers and followers we currently have.
those commands are found under default commands after clicking chat commands on the left
then scroll down to the moderator commands
Ahh, thank you
And levels as far as I know right now are a way to set up permissions in chat
The levels are 100 (pleb), 250 (sub), 300 (regular), 500 (mod), 1000 (supermod)
How do players win levels?
You can enable certain commands to only be able to used by a minimum level
I don't think they can win them
you award them in chat by using !level <username> <level you want to assign them>
Thank you
@proud pumice @tawny pivot Still could use help with fixing this issue (in case you're like me and don't scroll up :)) https://images-ext-2.discordapp.net/eyJ1cmwiOiJodHRwczovL2kuaW1ndXIuY29tL2Z4OXZNRjkucG5nIn0.TQzfn8mKz2h9AwI_MWRGQeC1OHM?width=206&height=535
Are they donating under the same email? π€
If I enable tip moderation, will I or a moderator need to manually approve tip messages before they show in chat or on stream is it automated?
It needs to be manually approved
Ah ok, would there be a dashboard alert of some sort?
I'm not sure if they did or not @pine hemlock
There really should be a way to merge them together though, @pine hemlock - would be super useful.
I agree. i'm not sure how it functions currently
@red vine when will you be a normal human
i am normal why u think im not
if u dont help me then u become.. frankenstein
ehes vagyok
wilbooooooooooooooooo π‘
The moment u tell a streamer we are a very serious company and they enter #helpdesk-twitch channel... 
I know wilbo, i never answer him seriously.
Hey guys - why does the timeout from the bot remove all messages that person has written? I want to limit links to my regulars only, but I don't want my viewers to be punished that hard... If I set the timeout to one second, will it remove that link and not the rest of their messages?
No, that's a twitch thing
Timeouts remove all previous messages, it's twitch.
nice to see i have a personal parrot!
You don't deserve a parrot and your response was half-assed 
Can I get two subway cookies with that please
You can have the ones from yesterday morning sure
Thanks @red vine
Interesting, I didn't know that a timeout on twitch would remove all previous messages. I was wondering why that happened last night when someone got a bot warning.
Any ideas why all notification sounds are playing 2-3x? I only have one alertbox on my layer, have the editor window muted. This only started happening 2 days ago, before that it was fine
yep! it is
oddly enough the sound still plays FROM OBS when i have the scene "hidden" with no other sources. i think i have a ghost
could it be the SE desktop client i downloaded? i don't have it running currently, but did open it and close it since my computer restarted
ok i fixed it. i have 6 different SE overlays and ONE of them didn't have "shutdown source" checked. i'll be more careful about that in the future for sure. thank you!
just had to talk myself through it, lmao π you all are so helpful, i really appreciate the support!
we appriciate the fact you choose SE for creating memes in the cloud and streaming them on twitchmeme.tv

Hey @proud pumice and @tawny pivot - did you guys see the issue I'm having up there with split donator on the Leaderboards?
does the lastest subscriber widget not work with gamewisp?
What's the difference between a single and a multi raffle?
it should, but the gamewisp integration is very new and therefore in beta, there might be bugs... Do they show up in your activity feed, @upper steeple ?
mh.
the backend might be having issues
@upper steeple it only shows resubs if they actually announce it
I can probably change that for the activity feed
they did fire the alert though
the only thing i wa really concerned about was it just appearing on the overlay
yeah then that might be the backend, sorry for the issues. its beta software after all π
ill have styler take a look
its okay, thank you though
Is there a place with documentation on the various features? I'm looking at ChatStats, and not really sure what "show twitch chat' or 'enable emote flow' is supposed to do.
I'm having a hard time understanding what raffles are and how they work and the difference between the single and multi one?
Anyone can trigger one for free and it ends up giving some random person 5000 points? How is that wise for the economy? Feels like I'm missing a detail.
you can set a maximum on what the raffle can give out, and I am pretty sure only mods can activate a raffle
Nope, players are activating my raffle just fine π
Is there a way to set which rank can do it? (Aka only me)
hmmm. that would be something for @turbid reef. I don't see any places we can set the permission level for the !raffle command.
Darko does the overlays
lol, thing learned today
heh, fixed
@upbeat topaz show twitch chat will show the messages, and show emote flow shows the emotes sliding from left to right as they appear in chat.
It'll show that stuff in the "open my stats" area? I see neither in that part. Just the top 20 for a few things.
Tried doing more timer tests. Setup a timer for 1 chat line, another for 2 chat lines. Only the one for 2 chat lines is firing. I disabled the 2 chat line timer and the other still wouldn't fire. I changed the chat lines from 1 to 2, then it worked. I enabled the 2nd time and now only the 2nd timer is firing again.
First timer is set for 2 minutes, 2nd timer is 1 min.
How do I change the gif/sound that plays when someone donates, follows, redeems a gift, etc..?
I imported mine from like, uhh.. Streamlabs, but I want to change them now.
Ahh in the overlay, thanks.
π
Hey there - any idea why my bttv emotes don't show up in the leaderboard? https://stats.streamelements.com/c/kyena
im pretty sure it only has bttv global emoters
I'll take a look right now 
@worn pivot how did the trolden video helped your stream?
Is it possible to remove twitchnotify from the chat stats?
@atomic hollow I did get a few random followers that didn't follow during stream time but not like 100s π
oh well, thats something
seems to be flowing again π
@atomic hollow also - that footage doesn't look too enticing to follow a stream. I mean I am not an Overwatch pro but I am Plat Leve on my secondary account. Still, I bet most just thought I am a huge derp anyway (which I kinda am..)
@tawny pivot oh so something was off anywway then?
@worn pivot There you go 
https://i.imgur.com/MvTdYr0.png
Hey @tawny pivot @atomic hollow while you're around, any idea how to limit the raffle/bingo to only me being able to trigger them?
Very first 
awesome thanks π
@echo hound @atomic hollow Should be able to help you π
Random chime in. But either you guys fixed songs not playing past the first on the back up playlist, or i figured out the issue π
Thanks @tawny pivot π By the way, it's a big favor to ask, but if you guys could check the ticket I submitted about a donator's donations being split into several ones in our leaderboards, it would help TONS.
No way to limit that currently
Ahh @atomic hollow - that seems a bit weird. It lets viewers mess the economy a bit by generating free points whenever they want to, no?
My regulars could use it..
activate bingo??
They managed to activate Raffles
(which are confusing AF to me, btw.)
I quickly disabled both Raffle and Bingo to avoid another 5000 points getting injected in my economy π (Removed the points afterwards tho)
ups ouch
that might be a bug, both should only be activated by mods and up
Hmm let me test again, could be that it was a mod and I didn't pay attention
@echo hound What's your stream? I'd be happy to be your test hamster piggy
Tell me once you're in the chat, I'll enable both
Hmm ok, I guess it is only mods.
Sorry for the misunderstanding.
What's the difference between a raffle and a multi raffle?
It's all good π I'd assume the multi-raffle assigns multiple winners
I was wondering the same but I don't think that is how it works?
It is @worn pivot
Just tested
Multi Raffle splits the prize amongst several winners
I wanted to use it as queuing system to draw two random people to join for OW or Paladins but I couldn't figure it out. I think I remember that they are working on a proper raffle system though π
@echo hound they try emotes one by one
Because just putting the emoji in chat doesn't work
in chat
Someone guessed the right one and they didn't win
and whoever guesses right will get the points
Do they have to do it one per line only?
yeah
thx
my chat loves it btw π it can be a bit spammy so make sure the mods don't do it too often
it's still fun to get chat going during slow times if you have a smaller stream imo
yeah - same here - it's a great idea for smaller streams π
oh you're online π
does anyone know how to view a list of save quotes via the website?
Hey @tawny pivot I've got a pretty ugly UI bug for you if you wanna watch my stream for a minute
Let me know
i know you can add aliases in the dashboard for your commands, is there no way to do it with the !command command in your channel? I know on nightbot you just add a new command and use the -a option
how do i get songs to play in my stream through the bot? i have !sr turned on
make sure to have the page open
you can either have it open in a browser, or use a broswer source in obs/xplit
Not as far as I know. I haven't done any command additions in the chat
I prefer the dashboard, gives me a lot more controls (permissions, cost, etc)
Hi chaps, maybe a stupid question, but in the Twitch chat widget, how do I get the text to wrap?
@obtuse pivot Hey man, we're pushing out an update tomorrow that'll fix the chat going all wonky π
Coolio, thanks. So I'll be able to keep chat in a nice block down one side of the screen ya?
Exactly π
Yeah, we're gonna upgrade the widget with all the good stuff 
Btw love your rust videos, keep up the good work 
Anything
Any planned tip jar in the works?
Excellent, I like the one that Streamlabs do you see, customisable everything pretty much and all events can go in it
That's essentially what we're aiming for π
The only thing I'd change about theirs would be the ability to fully customise the cup
But that's probably asking a lot
nono, that's exactly what we're aiming for π
We have even talked about integrating it with our Kappagen widget, so emotes might randomly fall into the cup from the screen π
how do i add people as admin on the streamelement page?
Killer, well I'm just setting up an overlay right now so no doubt I'll have other questions
Cheers, actually I'd like to know the answer to what Kenny asked too
and can i add a playlist to the songrequest? to play when i have no song in the queue
We are currently in the planning stage of adding proper roles to users. It'll be a while before we have it fully implemented
The current week is focused mainly towards adding more cool things to our loyalty system. like (contests, giveaways etc)
kenny you can find the playlist option right in the song request settings.
for now, you can add users through the user management, or !level (username) 500 for moderator, or 1000 for supermoderator
Any chance you guys can add so you can choose how many points they get and how much time between it?
Right now its 10 min between every reward
you can edit the # of points, just not the interval yet
it was requested, so we are hoping so
And when i add super mods make so they can go do stuff on the bot
from the website
Like nightbot and revlobot can
that is in the works. right now they can only control things through the chat
Yes
Alright π
Hopefully coming real soon
Maybe also change name on bot π
is it possible to add aliases through chat yet or is that website only?
anyone know?
I will add it to the request list, just to make sure
Thx π
you can vote here: http://www.tricider.com/brainstorming/3HdiALda4Zp
Nice π
Apreciate the help
And lovely to have a new bot with those nice features π
its pretty awesome
@tawny pivot, when people put a message in for cheering, some of the characters show up inccorrectly:
should be You're rich now π
as a side note, that was a whole 5 bits
In the activity feed?
yeah, I wasn't watching to see how it came up on the overlay
Thanks for the report, gonna take a look π
tons of β€
I have another query
I have some timers set up via nightbot, imported them and now when they appear my name has been replaced by 'streamelements'
How do I change this?
You should be able to find all timers right here: https://streamelements.com/dashboard/bot/timers
I'll have to take a look why your name was replaced tho 
It has replaced /me with streamelements
I mean I can just manually replace /me with my name but it would be interesting to know why it's doing it
I'm looking into it, thanks for the report π
No worries
it look like a problem in the songrequest system. i added a playlist to have as a backup list and it only playe the first song on the list then stopes.
and i cant skip song in the playlist
where?
i found out. u have to have the video open. thats sucks a little bit. but i will surive that
23:22 StreamElements: The Glorious Lord has been streaming for ${twitch $(channel) "{{uptimeLength}}")
23:22 Nightbot: The Glorious Lord has been streaming for 1 hour 19 minutes 36 seconds
What format do I use to make this timer working?
Text to speech for tip messages, will that be a thing?
I think it is a thing
@austere skiff you have to do the autoplay in youtube.com. pick a random vid, it should be in the upper right
I don't have to have the vid open
@misty wagon I got you, give me 2 minutes
close it with the } and you are set
also, put in your channel name
@obtuse pivot You should be able to find it at the bottom of your alertbox settings: https://i.imgur.com/7xpcrmO.png
@obtuse pivot It's... never mind @tawny pivot pulled a fast one
Thanks chaps
Thanks @weary mist β€
@weary mist Got a fix lined up 
https://i.imgur.com/nE22uyo.png

'
How are you fellas going to monetize StreamElements?
Or how can we support you to make sure you don't go Revlo on us?
I know they have a few ideas, I am hoping its good. I don't mind paying for some premium, lol
I don't want to lose my SE
@echo hound Kind of you to think of us, but for now I understand we are gucci. There is capital invested in the company to focus on growth for some time to come.
In regards to paid extra features nothing is planned to be released, all though with all the changes and amazing growth plans might change. Who knows.
did u just call me monkeloid @misty wagon
fixed, user came first in alphabet. Been a long day π©
I don't wanna hear any excuses!
Well tell that to my real life friend @idle spade He picked that name willingly 
ur in a world of trouble @idle spade mister
HI
, is there anybody who used to use angrybot for the pointsystem in their chat and know how to transfer them or how to get the csv from it??
@marble timber I'm sorry to say never heard of it and only result I got was a YT user. Did you perhaps mean this one? http://www.drangrybot.tv/
No luck with that one either. My best guess is to contact the developer and ask them about exporing the file and we can see how we can assist with the import. GL!
thats all i found too
how do you get partnered with stream elements?
Pretty sure it involves posting a lot of memes 
: hello. I'm in Voice support need help with something if someone can help me
Yes it is indeed drangrybot.tv
@prisma warren here you go, great example https://streamelements.com/randomgirlsinging/store
Has anyone experienced "error updating loyalty" when trying to change the loyalty settings?
@oak solar What browser are you using?
Edge
Do you have chrome installed?
Alright i'll have to take a look at Edge in the morning
Is the bot chrome exclusive
No, but certain versions of IE / edge just doesn't play super well
Alright you got it π
@oak solar What you can try and do is
Right click view source
And open up the Console
I see the conole
http403 is in the console area "the server understood the request, but is refusing to fulfill it"
Nope, just 2 lines of that
Wait
Also "Sec7123 Request Header If-Match was not present in the access-control0allow-headers list
Can you copy the entire thing?
HTTP403: FORBIDDEN - The server understood the request, but is refusing to fulfill it.
(XHR)GET - https://streamelements.com/maps/scripts/app-70eedb0333.js.map
SEC7123: Request header If-Match was not present in the Access-Control-Allow-Headers list.
Thanks man, will give it a go tomorrow and hopefully have better results. Oddly enough, It worked when I first logged in and broke after importing Revlo data
Question: I made an overlay for Follow alerts on StreamElements, but the sound for the alert doesn't play in OBS. Did I do something wrong?
Does it play in the editor when you test it?
Yes.
Let me just take a look π
OK.
Hi, I'm doing an AMA (ask me anything) store item. which is the max lenght for the question? (in requirement text)
@oak solar Thanks for the intel, i got a fix lined up π
@tawny pivot Realy?! What do I need to do? π
I'll do a few things from our end π
nevermind.. 488 characters or 500 with the commands
It's just edge being edge 
Yeah, I use it because it's so light, but hell, maybe I can be a go to for Edge issues π
@olive lintel poor @weary mist was still counting, he got to 128 when you find your answer 
lmao
is it possible to invert the arrange of the redemptions (oldest first)
that has been requested π
@oak solar Could you take it for another spin :)?
As a mod for a streamer(LokenPlays) is it possible to have access to his dashboard on the site? or can I only manage the bot via commands in the chat?
that is in process. chat is the only way for the moment
ahh okay, thank you.
I have a random question xD my bot was saying "we'll see about that" every 5 minutes and I cant find the setting to edit or disable this odd, somewhat creepy sentence lol
check timers
its ok, we all are
ΒΏQuestion is there any way to make gamble in Stream Elements if so can you please tell me?
why is it that i have 3 timers set to 0 on the chat lines, and different "online" interval timers, that only 1 is being submitted in chat?
@fierce sun There's Roulette and Slot Machine. You can set how rigged you want it to be π
Oh thank you very much
@weak schooner There is a 1 minute delay between timers. You might wanna check if the durations don't overlap
If you search "timer" on this support text channel, other users have experimented with it too, perhaps that could help you
I have them at 18, 22, & 25
Anyone know* the format for the Giveaway Command I keep getting this error when trying to start it up
@alpine shuttle !giveaway 100 AnywordYouWantPeopleToTypeToEnter HowLongPeopleHaveToEnterKeyWord
100 == Everyone
Hey, got a little problem. I'm trying to set a particular custom command so that only I can use it. I set the userlevel to Broadcaster, but when I enter the command on my Twitch Dashboard, it doesn't work.
How do I check to see if I am recognized as the Broadcaster?
@placid spruce make a command saying This is your user level: ${user.level}
it'll return your user level, that then you can use, for the other command
So why am I not set to the Broadcaster level if it's my channel? How do I fix this?
have you, by anychance, changed your name recently?
Nope. I've had this name since day one.
well my advice for now (until someone qualified can actually answer you), is set the command to work for super mods, and make sure you're the only super mod.
https://streamelements.com/dashboard/bot/users/moderators mods and super mods can be managed here
Is there a way for more than 1 person managing the same dashboard of a channel?
similar to nightbot
or not yet π
@trail gyro not yet, supermods can change things via chat
but we plan to have mod access near the end of this month
I c thanks for heads up
np π
@proud pumice can you look into why BomberCanuck isnt detected as a broadcaster?
thats strange
will look
dont think its even possible not to be broadcaster on your own channel, even if you mark yourself as supermod
Well, that's just it.
im on your channel
I didn't mark myself as anything
show me whats not working
Okay, hang on...
ok seems it was just a delayed connection as it works now π
sure thing
what kind of transcation type used for tipping?
currently only PayPal (which includes credit card as well)
i mean paypal type of payment
there are 2 types as i know selling goods and friend's transaction
would be nice to have the ability to choose because friend's transactions don't have chargebacks
only if creditcard issuer asked because of stollen etc
There definitely needs to be some sort of payment option that won't allow chargebacks or at least has more protections against it. (Well, more than PayPal π )
Those are called bits
yeah, but taxes too big even for streamers (in some countries 30%-60% is lost for affiliates)
it is easy to get invite to aaffiliate program, so basically when you have someone to donate you can become affiliate in general
Gotta think about the small guys.
There's no real way of protecting against charge backs, unless a company (like twitch) takes care of all the legal bs behind it.
that's true
http://www.onslaught.ca/s/bimy4rk9.png idk, 50 followers is pretty small
Pretty sure it's duable
if you have someone donating to you, and you're under 50 followers, holy shit you'll be a millionaire 
Don't have that yet.
Won't have that fora a while.
Like I said, not an option for someone like me.
as I know they check every month if you are eligable
you have 259 followers, how ae you not eligible?
change the game
is there a command to shoutout a stream?
