Billing issue – charged without service

[hearty frost]

Hi,

I was charged for Kiro Pro on March 31, but the charge

Hi,

I was charged for Kiro Pro on March 31, but the charge was applied to a billing period that had already ended.

I received almost no usable service before my subscription was downgraded.

Please either refund the charge or activate my subscription for a full billing cycle.

This issue is urgent.

Thank you.

[atomic quarry]

Yo ! you're not alone .... i suggest to comment a post on linkedin as i did today. AWS Support is ghosting me.

as i can see no one here is able to reply to money problems !

[hearty frost]

Thanks for confirming.

So this seems like a wider issue, not just my account.

Did you get charged at the end of the billing period as well?

I'm also waiting for AWS support response, but this definitely needs escalation.

[atomic quarry]

I've fortunatly used a prepaid card without fund. But yes they tried to bill again

[hearty frost]

That confirms it.

So the system is charging or attempting to charge even after the billing period ended.

This looks like a billing bug affecting multiple users.

I'll escalate this further if AWS doesn't respond soon.

Update:

They already attempted to charge my card again at the beginning of the month.

This is now a serious billing issue, not just a one-time mistake.

This needs urgent attention.

[atomic quarry]

i agree, but seems we are ghost

[ivory owl]

i know this is a stupid question but did you removed your subscription?

you need to go to https://app.kiro.dev/account/usage then click on "Manage plan" then the first one should be selected

also you need to go there: https://app.kiro.dev/account/usage?support_form and expand the Billing Support to contact the support

but you also need to send a ticket here: https://support.aws.amazon.com/#/contacts/kiro (this is where i got a refund personnaly)

Btw the support take around 10 days to answer, be sure to include all the details needed with your UUID

And there's a high chance just like me you will get an answer like "we don't do refund" you need to remind them the law it should work better lol

like the first answer i got was:

then i said this:

and then i got my refund lol:

but i was unhappy about the amount (40$ against 48$) so i pushed it further and: