vivid lichen
Hi team, reaching out due to this message. I cannot use my account
Unable to fetch account usage data: Your User ID (2408c468-6031-7087-4a16-8139e5b8edf0) temporarily is suspended. We've locked your account as a security precaution. To restore access, please contact our support team to verify your identity: https://support.aws.amazon.com/#/contacts/kiro
vivid lichen
@stoic sluice can help me ?
smoky blade
Hey friend, last night after posting, Dan helped me restore some of my accounts. The title of my post was "Heartwarming and inflating account lockout: paying users are locked without reason". Currently, Dan's centralized processing time for similar issues is around 10:00-16:00 NYT (you can calibrate according to the time in your country), so you can be patient and wait. If you currently have a Kiro account that can be logged in, you can also send work orders through Billing Support within Kiro.dev (although it may not be useful lol), or you can also leave your userid in several posts with a large number of comments, such as "Account locked? Check.the Solution here!" or "About Account Locked", so that Dan can handle it tonight. Wishing you a speedy resolution 😉
stoic sluice
<@778795269088346134> can help me ?
You should be unblocked now
lost tulipBOT
✅ - Account suspended
lost tulipBOT
You should be unblocked now
Answer by @stoic sluice has been selected.
stoic sluice
You should be unblocked as well
verbal escarp
You should be unblocked as well
hey can you unblock mine too:
User ID (54a86438-40e1-70f6-10df-c66dd8af8d68)
teal jackal
You should be unblocked as well
This account, if it were kind, User ID (24983418-e091-70a1-3f8f-a1a349c4da84)
lusty canopy
Hi Dan User ID 74081488-f071-70ec-9b7e-4c08f8b9258e seems locked to for several days, reported a ticket to the url provided but no response yet