#Unable to fetch account usage data: There was an error processing your request. Pro+ plan

1 messages · Page 1 of 1 (latest)

thick knoll
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Hi, I got this error ever since I added a code for Pro+ plan, this error keep persist only for my account, I've checked others people error but look like the solution isn't cleared. Can someone help me ? I can still login with other account.

sullen veldt
thick knoll
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yeah , i have the same problem

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i didnt share my account to any one, so there no way i got banned ?

lavish parrot
thick knoll
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we might have to wait

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Dear Kiro Customer,

We have detected suspicious activity on your Kiro account that requires immediate attention. We have restricted your ability to use Kiro until we can validate your account details. This action was taken to help ensure the safety and security of your account and we regret any inconvenience it may have caused.

Please contact AWS Support using this form, and we will work with you to verify your account details.

Sincerely,
Amazon Web Services

This message was produced and distributed by Amazon Web Services, Inc. and affiliates, 410 Terry Ave. North, Seattle, WA 98109-5210.

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you can check your email

lavish parrot
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Still waiting for support...

fierce seal
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genuine question, do you have another account with kiro that you are using before this happened?

lavish parrot
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I’m looking for some help or clarification regarding my account issue with Kiro.

My account was recently locked, and I received a message saying they cannot restore my access, but the team did not provide any specific reason. This is confusing because I literally just created the account and only used it normally. I never spammed, abused the service, or violated any policies.

I already reached out to support, but the response was basically a final decision with no explanation. It feels really unfair and frustrating to have my account closed without knowing what I supposedly did wrong.

Has anyone here experienced something similar or knows what could cause this? Any advice or insights would be appreciated.

Thanks.

next sage
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🥀

half grail
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also got the same problem 😭

next sage
sharp wasp
tender pecan
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@lavish parrot can you please DM your user ID or email ID to @elfin cosmos and me? Thanks!