#vanilla-tech-support
49 messages · Page 30 of 1
I'm just quite worried about that CPU issue. How come a Windows clean install could have mess it up so badly :c
nice, perfect!
I did a RAM test previously. I think you had mentioned something about it possibly being a memory leak. Everything came back normal.
Yeah, we're all volunteers. Mostly modders, if you couldn't tell, since we tend to break the game
lol
Memory leaks are one cause, yeah. Good to know that's ruled out too
I put her machine into performance mode as well, as far as power save settings go.

That was one of the suggestions in the links Minerva provided.
I went diving on Google last night Zola XD
I tried changing the affinity from CPU 0 to anything else but it didn't seem to care, it still went with CPU 0.
I feel like I'm going to just end up reinstalling Windows. There's only 5 games on her machine so it's not like it's going to be a hassle to get things back.
My daughter can play The Sims 3 for hours on end without a single hiccup, other than the normal issues in The Sims.
Terraria seems to be running fine so far.
We didn't have any problems with Heroes of the Storm.
so it's not XNA
I think pathos has an idea of what's going on, since he said the safe mode boot would help narrow things down
Ah, he's on now. @copper hollow got some more info for you
I see him as idle. still.
Gotcha.
So to recap our new findings:
- The CPU usage looked pretty normal in the screenshot you posted earlier.
- It happens in safe mode with no audio engine, so it's probably not audio-related.
- Memory checks didn't find any issue, so it's probably not RAM-related.
- It doesn't happen with Terraria, so it's probably not a general XNA Framework issue.
- It doesn't happen with other games.
That SS I posted is after it freezes up.
I can give you one where it's running normally, if you would like.
Sure, it'd be good for setting a baseline.
Once that's done, try this:
- Cause the crash again. Note the exact time when it happened.
- Open the Event Viewer (you can search from the start menu to find it).
- On the left side, open Custom Views > Administrative Events.
- Post a screenshot of the logged events and the time the crash happened.
Hmm.
Started a stopwatch and she's playing the game now.
Also, when the game freezes, it locks up the whole machine and we have to hard reboot it. So I'll have to go into the event viewer afterwards.
That's fine, it's why we want the exact time when it crashes.
(That's time of day though, not timer delay.)
k
Still running just fine. 30 minutes on the timer. lol

Passed 1 hour.
Maybe, we just leave it on all the time and never turn it off when it's working.
lol
My game keeps crashing, we used to play with mods but i loaded it without mods and it still crashed
idk whats happening
Can you upload your SMAPI log to https://log.smapi.io (see instructions on that page) and share the link here?
maybe the log will still have informations
Just locked up. 1315 IRL time. almost exactly 2 hours played.
There is nothing in the log at 1315. The one before then is 1034 and the one after is 1017.
@hexed apex can you verify your game integrity in steam please? (right click on SDV in your Library, properties, local files)
(we can't see much here Anderson honestly)
Yeah, the camera in Discord is kind of crap. lol
you're too far from the screen is what I mean
Yeah, it's hard to frame it taking it specifically from Discord. Hang on.
If you click it and hit view original you can zoom in. Want me to post them again, taken better?
it was more for pathos to be easier for him honestly, but no worries if you did your best
@copper hollow here are the info you asked for!
Okay, so it doesn't seem like a driver crash or something like that. Can you describe exactly what you were doing and where you were for each crash you remember? It might be something in the game code, so seeing if there's anything in common between them might narrow it down.
There doesn't seem to be anything specific she is doing that causes it to crash. She waters her plants, pets the chickens, makes mayo, forages for stuff, mines, chops down trees, upgrades tools. She literally plays the game and it happens at different times.
Nothing at all you can think of that might be a common factor (e.g. it usually crashes shortly after she uses a tool/weapon)?
It's not necessarily in the same areas or doing the same things. Sometimes she's mining, sometimes she's standing in the crops, sometimes she's in the henhouse, sometimes she's walking in front of the museum.
All places I can think of her crashing.
I just did dxdiag and noticed her build of windows is about 2k behind mine. I'm running some windows updates now for her.
While you do that, I'm going to prepare a custom SMAPI build for you to try.
Okay.
Her build of windows is 15063, mine is 17134. lol
I know updating Windows doesn't ever fix anything, if anything it hurts, but I might as well right?
It might; that Window build is a bit over two years old.
don't forget to reinstal XNA if the game doesn't open after that
as a former Windows user, Windows Updates often makes XNA crash or something after an update
grumbles
Windoze
Wouldn't it be amazing if that fixed it? lol
Oh, hey, your Windows is over 2 years old. Let me fix some stuff for you. Ding. Fixed.
It could be.
(Hopefully it does! The next steps are going to involve running custom builds of the game and SMAPI to try tracking down what the code is doing when the crash happens.)
I'm not sure if the game is treating it as a crash. It keeps playing, it just runs at 1-4 FPS.
But it disconnects me from the internet, it kills my USB mouse and keyboard.
oh gods
Well, the updates are finally installing.
It's updated, same Windows build as mine now. Let's see what happens.
🤞🏻

I think @copper hollow is gonna move onto custom builds then
I wonder why it seems to run fine after a reinstall of the game, 2 hours is fine comparatively. But then it takes a dump in less than an ingame day after the first run.
(we figured out why it was crashing, it was the kisukae mod for some reason)
Glad yours is working. lol
@mighty geyser Can you install this custom version of SMAPI, cause the crash again let the crash blossom in the fertile grounds of your game, then upload your SMAPI log to https://log.smapi.io and post the link here?
I wish I could CAUSE it, it just kind of happens. lol
Fixed. 😉
LMAO
(i really wanna quote that XD)
Also, it's not finding the game automatically so I have to type the whole path. lol
Silly me, it wouldn't find the game because it wasn't installed. 😄
Should I delete all the other SMAPI stuff before/during reinstall or just let it all be?
You can leave it, it'll automatically clean up any older versions.
Crashed. I'll get the log as soon as the machine reboots.
(Heading out, but I'll take a look when I get back.)
Animal query menu is the last thing I see in the log, at 1551
A chicken got close to her character and it was opening and closing the animal menu over and over and over. The rest of the game looked like it was running fine.
Did it generate a crash log or just the smapi-latest?
I'd say the "crash" happened around 15:50:49
That CPU time spike?
Yeah.
It didn't take any inputs from the mouse or keyboard after that point. The crash disconnects the wireless USB.
So when it crashes, she loses network and USB peripheral. Her headset keeps working though, which is interesting.
I see some other spikes back further in the log, but eh, we'll wait for Pathos. And it just generated the SMAPI-latest, yeah? No smapi-crash?
Correct. No crash log.
There's a huge spike of CPU time, up to 22 as the inventory closes. That's when the crash hits.
That was harvesting something in the coop?
She isn't great with gates. She opened the gate, stood in the gate and closed it. It caused the gate to break off. She picked it up and as she went to put it back, crash.
Very weird
Interestingly enough, the game looked like it kept running fine. The chickens were walking around like normal, not all jumpy and jittery like they were lagging.
But the pc itself locked up
the keyboard and mouse stopped working
Good news!
It's not just SDV. I was playing Saints Row 4 and it did the same thing. Killed the USB ports. I assume it discoed the network too. Same thing happened as in SDV.
I'm going to reinstall windows and see what happens from there.
Any chance that computer suffered a power surge?
It's on the same circuit as mine, so probably not.
I can't seem to get the map to update and apply the proper map with the SVE mod
(This was moved to #making-mods-general! :) )
hey everyone, idk if you remember me from last week, but i was away on holiday so i couldnt post a screenshot of my save files. im back now, and this is what it looks like:
@autumn basin no idea what was the issue without going back in channel history, but these are not your saves files!
Your screenshot shows a mod. I can guide you to find your ACTUAL save files, and your backups as well if you need
oh, i'm sorry. i'm pretty new to this kind of stuff, and it said 'save files" so i just figured haha. if you wouldn't mind, could you?
of course!
thank you so much ☺
First step, you need to hit your Windows key (on your keyboard) and at the same time R
ok-
it will open a small window on the bottom left called "RUN"
in Run, type %appdata%
and press enter on your keyboard or "open" in the window (iirc)
k
It opened a folder. In that, you are going to scroll and look for Stardew Valley
ok, i found it
Your saves are in the Saves folder!
its not there. just the other save that i have...

then you might have lost that save you were looking for forever
What was your issue?
well, i was just playing, and i went to bed, and my game crashed. wheni logged back on, it was gone.

i don't know. i dont think so...?
good, don't get that
ok
It is sadly known to have issues with Stardew Valley with disapearing saves and such
it shouldn't be checked, like for me!
(I think we were trying to check for smapi backed up saves too Zola)
Save backup mod should have saved some backups though, in the save-backups folder in the game folder.
oh!
i don't even know why it was...
ok
we're gonna get your backups!
oh, ok.
You remember where your mods are?
yeah
It's in StardewValley/Mods
We need you to go in StardewValley
the one right before Mods
Here you have a folder called Save Backups or something of the like
ok, i think i found it
is there your old save file here?
(I think they should be zip files.)
(they aren't, at least for me on linux! my bad)
what are they? They are zip files on Windows.
it's just folders for me
like in appdata
folder with date and hour -> my saves folders -> the content of them
Ah
i think so...
but when i click on it, it opens up stardew valley, but my save still isn't there
That's the same folder you had before... Not the right one.
well, i cant seem to find the right one...
ok
Then make a screenshot of what's there
That "backup" folder is something you've made?
Yeah... There should be a "save-backups" folder in the game folder, but there isn't, so I don't know what happened.
That's the mod itself, which you've looked at before.
If your save backup never created any, then unfortunately I think your save might be gone 🙁
!log
Can you upload your SMAPI log to https://log.smapi.io (see instructions on that page) and share the link here?
Don't need to run the game or anything, just upload whatever your latest log is.
wait, i only see one file there, and its not one of the two mentioned on the link you sent me..?
Try that one then.
looks like you never ran SMAPI
i didnt?
how do you launch the game?
Yeah, that's... weird, if you have a load of mods.
i only have one mod, and its a texture one.
does it replace game files (also called XNB mod) or is it in the Mods folder?
it replaces game files
oh...
i open steam, click on "games" go to stardew valley and it launches.
if thats what you were asking
yeah sounds like you didn't set your launch option correctly
can you reinstall SMAPI, making SURE to follow ALL the steps please?
Be very careful when you read the smapi install window
especially the last one
ok, im 99% sure i installed it correctly
did you set your launch option properly?
yeah
perfect!
now if you launch the game
a black window will appear first
and then the game
Bueno, vengo a decir mi problema tanto en mi idioma como en Inglés ( Aunque será una traducción literal de Google :(( )
Cuando llevo unas cien horas en una partida y ésta estoy avanzada Windows decide cerrarme el juego y la partida se pierde, no es la primera vez que me pasa
¿Sabeis cómo solucionarlo? :((
///
Well, I come to say my problem in both my language and English ( Although it will be a literal Google translation :(( )
When I have been in a game for about one hundred hours and I am advanced Windows decides to close the game and the game is lost, it is not the first time that happens to me
Do you know how to fix it? :((
Hello! Let's get some more information first. Are you playing modded or vanilla? And I'm guessing on PC, are you using Windows? Oh wait, I do see Windows, good.
¡Hola! Vamos a obtener más información primero. ¿Estás jugando modded o vainilla? Y estoy adivinando en la PC, ¿estás usando Windows? Oh, espera, veo Windows, bien.
Nunca juego con Mods, así que es Vanilla
Y pues sí, estoy jugando en pc, por si sale otra duda; el juego es comprado, no pirata
I never play with Mods, so it's Vanilla
And yes, I am playing on PC, in case there is another question; the game is bought, not a pirate
Okay, can you do something for me? Let's install SMAPI to see what's causing the crash. It will be the fastest way I think.
Try this:
- Install SMAPI: https://smapi.io/.
- Run the game through SMAPI.
- Upload your SMAPI log to https://log.smapi.io/.
- Share the log link here.
(You can remove SMAPI later, we're just using it to see what the problem is.)
Está bien, ¿puedes hacer algo por mí? Instalemos SMAPI para ver qué está causando el bloqueo. Será la forma más rápida que pienso.
Prueba esto:
- Instale SMAPI: https://smapi.io/.
- Ejecutar el juego a través de SMAPI.
- Cargue su registro SMAPI en https://log.smapi.io/.
- Comparte el enlace de registro aquí.
(Puede eliminar SMAPI más tarde, solo lo estamos usando para ver cuál es el problema).
Instalé Smapi pero al abrirlo y querer instalarlo en Windows presiono una tecla y de ahí no pasa nada
It won't install? Or when you try to open the game, it doesn't open SMAPI?
¿No se instalará? ¿O cuando intentas abrir el juego, no se abre SMAPI?
Quiero decir que acá cuando selecciono ese archivo para instalarlo sale una ventana donde tengo que pulsar una tecla aleatoria para continuar, pero al hacerlo no aparece nada
A esta ventana me refiero
You need to unzip the file first! Right click on the folder it comes in and choose Extract or similar.
Necesitas descomprimir el archivo primero! Haga clic derecho en la carpeta en la que viene y elija Extraer o similar.
@dusky pumice hola! me dijeron que necesitas ayuda 😄
@opal coyote gracias, pero ya me está ayudando Minerva <333
ella me aviso jajaj
@tribal nacelle Está bien..
Ya abría el juego con Smapi, ¿Ahora qué debo poner en esa página exactamente?
Ooh :o
Usaste 7zip o Winrar para descomprimir el archivo zip ya?
I don't speak a lot of Spanish, Ria is a native speaker! And I need to leave soon actually 💜
No hablo mucho español, ¡Ria es hablante nativa! Y necesito irme pronto en realidad: purple_heart:
(you've been acing your translations min
)
(google translate to the rescue XD)
(I did Latin in school, so I can tell if it looks right, but my grammar is awful )
sisi, da lo mismo por suerte. Bien, ahora simplemente haces lo qui hiciste antes, de hacer click en el archivo que dice windows
Sí, ya hice todo eso y el juego ya está abierto con Smapi
¿Qué es lo que exactamente tengo que copiar y pegar en esa página?
Está bien
Por cierto, dije que no uso mods, tengo instalados algunos pero no los uso
ahh, mods de smapi o .xnbs?
y si smapi abrio correctamente y no ves nada rojo en la ventana esa entonces me parece que ya esta todo bien y deberias poder jugar?
a menos que necesites ayuda instalando mods o algo
ahhh, ya entendí porque minerva te pidio lo del https://log.smapi.io/ jeje
Esto es lo que sale en rojo, supongo que no serán compatibles o estarán desactualizados, pero idk
OOF
Algunos no son compatibles y otros simplemente no son mods de smapi aparentemente
Va a ser mas facil si usamos el link ese que mande recien
Pero, ¿cómo lo pongo allá? :o
abri una ventana del explorador de windows y pone %appdata%\StardewValley\ErrorLogs
¿Lo de ' windows y r'?
yay
a ver
si haces click en todos esos links te podes bajar las versiones mas nuevas, y ahi deberia andar todo bien. cuando te quieras bajar nuevos mods podes ir a: https://mods.smapi.io/ y fijarte de que sean compatibles con la version mas nueva del juego
el error amarillo te va a seguir apareciendo y no es nada grave, avisa que cuando salga smapi 3.0 esos mods no van a andar mas
¿Y con eso el juego dejará de cerrarse por Windows y por ende dejaré de perder mi progreso en la partida?
(mentira, me olvide que todo lo de la lista en rojo deberias borralo tambien)
hmm, la verdad no se a que se debe ese error pero arreglar esto no va a romper eso mas de lo que esta jaja
Está bien, gracias por todo <333
Una cosa que deberias hacer es reinstallar el juego si seguis teniendo problemas!
haceme un ping si te sigue pasando y investigamos un poco mas, dale?
y de nada!
Lo haré, sí <33
Gracias de nuevo
Is anyone else having lagging issues with the game. I'm on PC and everything is fine until I select my farm to load it and them... severe lag.
@dreamy glacier do you play with SMAPI?
Yes - I've got mods installed. But it was working fine most the morning and all mods are up to date.
Can you upload your SMAPI log to https://log.smapi.io (see instructions on that page) and share the link here?
also, if your farm has a lot of debris, or if you use SVE, it might be the issue
Here is the log and the debris makes sense cause I just switched from winter to spring
and i can see a lot of debris - but its lagging so bad I can't fix it.
I don't have SVE (yet. its on my list to try out later)
(Should move to #making-mods-general perhaps?)
oh yeah sorry
please please please can anybody help me fix my save file?
i will literally paypal you $5
(never give money to strangers like that anyway!)
yes but i'm desperate lol, as long as someone can help me
We are here for that
good!
i just didn't know you also had to back up the savegameinfo
oh you don't!
oh wait, you don't have to?
with a savegameinfo ?
did you edit the inside of that file?

we don't recommend it
ooh
err
just make a new save file, like in game
and steal the savegameinfo from the fresh save
ooh okay
@boreal cipher hi do you need help?
im gud 
reminder to keep it in topic then 👌
im just here for the 5$
Please.
rip my game keeps crashing and i cant tell whats causing it..........
https://log.smapi.io/mXc6MwT3
it crashes when i go to bed
oh goodie, now we've updated to not loading my save at all :/
at least its just one save.... even if it IS the save i've spent over 200 hours on...................................
Save Anywhere can break or corrupt your save state, so I wouldn't recommend it in most cases. Does the save work if you remove it temporarily?
The issue is an error in the schedule files. The mods editing schedules are Summer Hours, Immersive Characters - Shane, Shane's New Job, More Personality for Jas, and Befriend Marlon; you could try removing those to get past the day, then put them back afterwards.
ooh, thank you so so much!! i'll give that a shot <3
(extra thanks bc i know my logs are always a Mess ™ )
Welcome!
and still crashed D:
log is basically identical but here we are anyways:
https://log.smapi.io/p4iz7gPp
hey can anyone help me with installing smapi..?
i can screen share...
kinda desperate...
plz help
🙏
@silk panther You still have Summer Hours installed; try removing that one too.
@deep moth See https://stardewvalleywiki.com/Modding:Player_Guide for the official guide, and https://www.youtube.com/watch?v=9ULXeC9CL0c for an up-to-date unofficial video walkthrough. If you want more help, feel free to ask in #making-mods-general and we can walk you through it.
@copper hollow thank you..! might have lots of question thou maybe later....
No worries, we're here to help. You can ask in #making-mods-general and one of the players or modders will answer. (If you don't get an answer, feel free to ping me there and I'll help when I'm online.)
oh okay thank you!!!
Welcome!
im about to go to bed but its still not working (tho thanks v much pathos for catching that i hadnt fully removed summer hours - oops!)
i'll see if anyones online again tomorrow to help~
Post a fresh log when you get back and we'll take a look!
Hi everyone,
I don't really know where to ask this, hoping somebody can point me in the right direction.
I am interested in translating the game into Finnish. Does anyone have any experience with translations? Is there any way to get a script of all the dialogue, item descriptions etc.? Should I contact ConcernedApe directly?
Any help would be appreciated. :3
@zinc barn If you unpack all the game files, the translations will be split across many different files. https://stardewvalleywiki.com/Modding:Editing_XNB_files#Unpack_game_files, e.g. the item names and descriptions in English are in Data/ObjectInformation, and the German ones are in Data/ObjectInformation.de-DE... I would choose one non-English language and replace all of the stuff in that language you see with Finnish, possibly using the English version of the file for reference.
@rocky pagoda Thank you! Do you know about translating the speech bubbles that sometimes appear above a character's head, i.e. editing actual in-game art?
Those bubbles are text in the files... There are some language-specific image files with text you may want to translate, e.g. the signs on the saloon. You'll probably want to use Content Patcher to get your changes back into the game, and you could make overlays for those changes, rather than editing the images directly, which should make your changes more compatible with other mods.
While hosting a multiplayer save, my game crashed between nights, and now I can't host that save any more. I have checked my save files and the file is still there, what steps do I take to be able to host the file again?
Can you load it in single player?
Nope
Hmm... Do you know where to find your save files?
In AppData/Roaming/StardewValley/Saves right?
Yeah
Ok, I followed the steps on https://stardewvalleywiki.com/Saves#Troubleshooting , but when I load the game it reverts the changes I made.
The game saves progress when the in-game day ends, i.e., when the farmer goes to bed, collapses from exhaustion, or collapses at 2am. All progress during a day is lost if the player quits the game without ending the day.
Which steps?
If the files are still there, here are some common fixes (try one at a time):
If some of the files have _STARDEWVALLEYSAVETMP in the name, remove that from their name and reload the game.
If you recently renamed or created the folder (e.g. to restore a backup), make sure the folder name exactly matches the file that looks like YourName_0123456789.
Try undoing the last save.
Ok... hmm
and I followed the undoing the last save steps as well
Hmm... Make a backup of the whole Saves folder.
ok done
Try disabling the steam cloud sync for Stardew... Do you know where that is?
in it's steam properties right?
Yup
ok disabled
Try renaming the save files again and see if it works this time
You can probably enable the sync again, while the game is running, and it'll hopefully keep the changes.
thanks Moo
/flops into the chat/ morning all! my game is, sadly, still broken
its just this save, but i cant seem to get it to work even when i use an older save file :?
https://log.smapi.io/CNa1UgMv
I think the easiest way to work out what is going on there would be to zip your whole mod folder, and send me that in DM, along with a zip of your saves... But move all the custommusic packs out of your mod folder before doing that.
o7
rar ok? or do u just want .zip
ALSO im sorry i forgot to clarify!! it will open, but then crashes when i go to bed that night
Rar is fine
well, with your mods and your save, I get some other errors you don't seem to get, but... sleeping seems fine.
Are you sure that was the right save?
@silk panther ^
@silk panther Can you post a zip of your save folder (see https://stardewvalleywiki.com/Saves) and Mods folder? If it's too big for Discord, you can upload it to a site like https://catbox.moe/ and post the link here.
Do you have any XNB file replacement mods installed too?
possibly? i think i got rid of all of them but im not 100% sure
I'm getting a repeating error about sprite fonts, but I can still reproduce your actual error so that's fine.
Hey Pathos, Minerva and Cola, I really appreciate all the trouble you guys went through to help us out. Sorry it turned out to be a wild goose chase. I reinstalled windows and it seems to be working fine. We haven't put a lot of hours into it but so far so good. If it ends up happening again I'll probably just get a new processor and GPU instead of the APU.
Eh, I'm already looking..
i think the only xnb mod i might still have edits npc gift tastes
@mighty geyser Glad that fixed it (so far)!
Take care, thanks again.
@rocky pagoda Oh, sorry I didn't notice you were already looking into leilacrystal's issue. I'll wait to see what you find then!
I think I've found the cause...
Put this in your Mods\!! [CP] Gender Neutrality Mod\assets folder, and it should let you sleep.
@silk panther ^
!!!!!!!!!! omg
thank you so so much!! gonna go try it now~
IT WORKED THANK U SO SO MUCH!!
I'm not sure what exactly is going on with those maps, I guess you merged the bathhouse hot springs with the gender neutrality or something, as the changes from that mod don't really seem to be there... Anyway, the doors to the locker rooms were like "Bathhouse_MensLocker" when they should have been like "BathHouse_MensLocker", and uh that was enough to confuse Alex and break the universe 
jeez
yeah i was trying to merge them together bc i love the aesthetic of the hot springs but really wanted to be able to play a gender neutral chara and not be restricted by which side
but i dont rly know what im doing with maps so i was just kinda winging it
@silk panther hi i download your mod pack tysm!! i have a question about mods which mod is this
@hexed apex please keep the channel on topic.
This is game-support please ping them in #making-mods-general !
ok sorry
not game support, but you can ask in #stardew-spoilers
ok sorry
@MrAnderson#6798 @foggy frost glad to hear you guys got it working again!
the chat box wont go away no matter how much i press escape, i just got some new mods, could that have something to do with it?
oh it went away whew
this happen to me sometimes when playing with controller (because it's a little broken and the cursor go off screen)
Is steam opening for everyone?
yes
Mmmmmmng. Game wouldnt open after crash so i opened steam and verified the game files again (all was good), but then closed steam and tried to run stardew again, smapi wouldnt even pop up, tried to reopen steam, and that window wouldnt even initiate, either
You need to redo the launch options after verifying. If you have more issues after fixing that, please come up #making-mods-general
||When is the luau celebration I always put golden objects (in the first year I put a chiviria and in the second year a berengena (in both cases golden)) and the governor always says that it is a normal soup to which that is due?||
cellphone edition
Try asking in #stardew-spoilers or checking the wiki :)
I started playing Stardew Valley on Android on 1.31 and the music doesn't seem to work? It's just the background noise of birds chirping and even during the night or on the beach it stays the same. Help?
Have you tried starting a new game
Yes I have
I've tried reinstalling the app, making a new save file, starting a new day, closing the app and restarting but nothing has worked
@plucky moat please clear the cache of your game and then of your phone, restart your phone, and try again
@full knoll juts tried that but it didn't work :/
Let me have a look at our Android bug spreadsheet!
@plucky moat can you also clear the cache of Google play store please?
@full knoll tried that as well but no luck
Sounds like Google didn't download the .obb file for the game. (Which holds all music for the game)
I've tried reinstalling the app but I'll give it another try
sorry, I've missed all of this, what's happening?
oh, audio. Oki.
This is usually a weird and annoying one.
you definitely have the sound in game turned up and the sound on your phone turned up (sorry for the dumb annoying question)
I think it mighta been something with steam? Everything opened up like normal after shutting the computer down for the night lol
Hey, I’m having a problem with my game. Whenever I load it up, it goes to the black loading screen and won’t let me play. I’ve tried making another save and the problem is still happening.
@autumn basin are you on PC?
@autumn basin you told me your game yesterday launched, did anything happen?
(did you make sure your launch options are set correctly? If you are unsure, copy paste them here)
@plucky moat It should download the .obb file when you first run the app (not when installing from Google Play). Are you connected to the internet when starting the game?
@grand plume ah I solved the issue there wasn't enough storage on my phone so I cleared it out and reinstalled it and that seemed to do the trick
But thank you all for the help :)
Ah! The mobile devs should have a check for that! Not sure why they don't. (hint hint wink wink @main heart )
(They do have the method in there but not when downloading the .obb)
Yes, I’m on pc. I’m 99% sure my launch options are set correctly.
(added troubleshoot to bug list, letting devs know about the 'fix', hopefully we can figure that one out 👍 )
@autumn basin can you copy paste them here then?
once I checked, i'll ask you for a log, since now you have SMAPI
have you tried verifying your game files yet?
how do i do that?
Right-click Stardew in the list in Steam, Properties, Local Files tab, Verify integrity of game files...
ok, it said "nine files failed to validate and will be reaquired"
Ah, good
ok, i tried it again and it said it was successful-
Ok, and if you start the game now?
oh my gosh, thank you so much! its working now!

Yay 🎉
(thank you Moo!)
On mobile harvesting berries on the forest farm requires an axe but it breaks the bush is it a bug?
Requires an axe? Are you sure?
It shouldn't 
On mobile
I’ve been looking on Reddit and YouTube and other people had problems with harvesting berries too
I think it's because mobile version is trying to help choose the tool you might want to use, not because an axe is required. Maybe try equipping something else?
The bushes outside the farm I can harvest fine without any tool except inside my own
Yeah, but the forest farm bushes are choppable, so it's like "aha, you must want to chop this here bush!" and gives you an axe :P
Is there a way to plant more bush?
Not that I know of :(
I wish they’d fix it
Have you tried equipping a different tool before harvesting?
How do you recover backups?
got an entire folder full of backups and i don't know how to make them work
What are you using to make those?
(over in #making-mods-general please)
oh
Hi!
So I'm having an issue with the Twitch Stardew Valley mod selector.
I'm trying to get it installed on the app but it cannot detect it.
I have it downloaded altogether on my pc
(redirected to #making-mods-general )
Does anyone by chance know if there’s a way to transfer a save to another device? (Idk if this is the right chat for it or if it goes in #stardew-spoilers) I got a new phone today and wanted to continue the save I started
You'll have to find your save files and copy them from the old phone onto the new one. The save files are in the same place as the errors logs, so follow the instructions on the link below to find them
!log
Can you upload your SMAPI log to https://log.smapi.io (see instructions on that page) and share the link here?
https://stardewvalleywiki.com/Saves#Transfer_a_save much easier if you can go via a computer, but if not you may be able to use dropbox or something else to copy the files...
Thank you guys so so much!
Welcome!
Sure 😃
Oh wait. Hold on sorry I should read through everything more my bad
My save game is no longer working. Here is my SMAPI log: https://log.smapi.io/imCywqAy
I tried disabling all mods and using the stock .exe and it still doesn't work. Any ideas?
(redirected to #making-mods-general )
Okay now I have a question on it
So I transferred the game from my old phone to my new phone no problem, when I try to open the save though it asks if I’d like to continue where I left off and it doesn’t matter if I hit the check or X, it kicks me back to the main screen. Should I try to retransfer?
That I'm not sure about. Lemme see if @grand plume knows, he's our mobile expert 😄
Cool! Thank you!
Okay, did you copy the entire folder that contains all the saves?
(Sorry this is long I’ve never done it before) I saved the folder from my 5c to my computer and then dragged it into the folder from the 8 and it popped up as if it would work
If you have a file that says BACKUP_SAVE, you might have to delete that.
For it not to say that message anymore
Okay. I’ll see if I do
Rock on, it didn’t copy to my computer st all so it was like a ghost file almost
Oh! I found the backup save file let’s see if it works now
That didn’t work.. now it just goes back to the main screen if I try to open it
Ack sorry for all the block messages, I tried dragging each individual file over from it’s folder and it didn’t appear until I added the backup folder, but when I added the backup folder it kept going to main menu
Oh bro. Wack I figured it out somehow thank you for all the help tonight (I wanted to clarify the problem is solved)
My friend who has joined my server before cant see my server on the list anymore. Not sure if this is related but when I go to the multiplayer settings in the options menu the Show Invite Code and Invite Friends buttons are not there. Anyone know whats wrong?
Are you both launching via Steam and in online mode? Also check to make sure your firewall/antivirus is off or has SDV whitelisted
I am on online mode, and connected to the friends network. I have my antivirus disabled but will try and disable windows firewall too.
Disabled both antivirus and its still not working
Try reinstalling .NET Framework 4.5.2 and XNA Framework 4.0 (see https://stardewvalleywiki.com/Modding:Player_Guide/Troubleshooting#Nothing_happens_when_you_launch_the_game for links).
One sec, lemme see what else is on the troubleshooting list
Dumb question, but you are choosing the co-op option on the main menu and not Load, yes?
Yes
Does your "Join LAN" option show up?
Yeah
Okay, next step for both of you, reset your content files: https://stardewvalleywiki.com/Modding:Player_Guide/Troubleshooting#Reset_your_content_files
Even in vanilla, the files can corrupt some times
We have both done this already
Hmm, okay. Both playing vanilla, no mods?
We have smapi installed and mods in the mods folder but we are using vanilla
So not launching with SMAPI then? Okay
Yeah
https://www.microsoft.com/en-US/download/details.aspx?id=40784 Try reinstalling this one as well. I'm still doing some research, another suggestion is to try changing your settings in steam to/from "friends only"
Have tried both of those
Sounds like you were looking at the same steam thread I had been
Multiple ones XD Our normal vanilla troubleshooter isn't on right now, but I know most of the tips she gives. The last resort option if all else fails is using Hamachi, but you said you guys were able to play together before?
Yeah
Also, if it comes to that, I have port forwarded so is there an alternative to using hamachi?
I'm not sure
Okay, will look into it on my own
I'll keep looking around for a bit. Lemme also ping @full knoll and see if she has any more ideas
Okay, thanks
Another thing noted is special characters in the username can cause issues sometimes 
Neither of us are using any special characters
Aha, what about this: https://www.reddit.com/r/StardewValley/comments/8g79gc/i_dont_have_options_for_acceptingsending_out/dyhdks3/
Did you reset your launch options to play vanilla or launch from the exe?
I have tried launching both from the exe and steam. As for the launch options, the launch options box is empty.
I do know that the non-LAN stuff only works through Steam/GoG usually. Both of you reset launch options and made sure the box was empty?
Just asked him, neither of us have anything in the box
Sorry, wasnt lookng at discord
no worries! I was busy as well
Idk if hamachi works, have used it with other games before and it worked.
Yeah
we have no fix for this issue but to fake using LAN
Okay. Btw I asked Minerva already, do you know of an alternative to Hamachi if you are port forwarded?
(well, some fixes are reinstalling XNA + .NET framework, and verifying the game integrity)
you can port forward yourself!
there are a lot of tutorials online
By that I meant I am port forwarded
oh!
And if there was a way of someone connecting to me through that without using Hamachi
Sadly I have no idea. I know little of how port forwaring works
hmm
did you check here?
No, this might be usefull though. Thanks for the help.
sure thing!
if you need anything ping me, i'll turn up the volume of discord this time
Will do, thanks.
(we did XNA, .net, VS redist, content reset, reset launch options, and checked Steam privacy settings, fyi Zola)
(
I tried XD)
ehm
It's stuck at that point
Not a freeze of the game, the points after the sentence are still moving
Seems like an softlock
How long did you wait for it to finish saving? And what platform as well as vanilla or modded?
Does SDV have online servers, or can I only play when my host is available?
It's only peer-to-peer and the person hosting has the save
Thanks so much, Mousey. Are there plans for hosted servers, or is p2p the long term plan?
i don't think we will see hosted servers although on PC there is a mod to try and mimic that somewhat
I see, thanks again!
@tribal nacelle I waited for 7 Minutes or so. I play on PC and vanilla
@atomic sierra Minerva is now asleep! can all players go in Steam and verify their game integrity?
Steam -> Library -> Right click on SDV -> Properties -> Local Files -> Verify Game Integrity
hi, i try to open my game and this happened
Someone please help my friend ellen ❤
my game is up todate according to steam but everytime i open the game it show white window and then it would crash immediately
this is mygam folder
You can first try to verifying your files on steam
If this doesn't solve the issue you'll have to wait for someone else (i don't have access to my computer at the moment)
i did validate it
and i have been installing this for the third times lol
:(
i didnt play this game even since the harddisk broken
Umm i found a bug that i chose the cat and if i say yes the cat dissapeares then the person with the cat comes back 3 days later and so on.
@hexed apex a next step is usually to try to install smapi then providing a log
!installforlog
Try this:
- Install SMAPI: https://smapi.io/.
- Run the game through SMAPI.
- Upload your SMAPI log to https://log.smapi.io/.
- Share the log link here.
(You can remove SMAPI later, we're just using it to see what the problem is.)
You follow next step : running the game with smapi (should be in game folder)
Well it's curious.. someone may be help to solve this but at least the game itself is working
Do what it says on the black screen, part 2 here https://stardewvalleywiki.com/Modding:Installing_SMAPI_on_Windows#Option_A:_use_SMAPI.27s_installer so you can start the game with SMAPI from Steam.
@hexed apex your launch options are missing a " at the very beginning
Also for the full-screen, it's the same way as the normal game, load a save, and change the resolution to full-screen. If it doesn't work, do this :
!reinstalldeps
Try reinstalling .NET Framework 4.5.2 and XNA Framework 4.0 (see https://stardewvalleywiki.com/Modding:Player_Guide/Troubleshooting#Nothing_happens_when_you_launch_the_game for links).
Make sure your graphic driver is up to date as well
@distant terrace sorry you're having this problem, on which platform are you? Switch?
I was helping a friend to solve some problems with her game on Android, but I found nothing about these errors.
Someone can help me with this?
https://log.smapi.io/D1TCY4Rf
ok so um i was walking back from marnie's farm and i think i glitched out and ended up in limbo
@full knoll PC
(If you two haven't been helped, modded game issues go in #making-mods-general )
@distant terrace can you Verify your game Integrity please?
Steam -> Library -> Right click on SDV -> Properties -> Local Files -> Verify Game Integrity
@full knoll Nevermind it stopped thanks for the help
I am haveing a problem with bundles on the switch version when ever I try to complete a bundle my camera just gets stuck in the corner of the community centre and I have to restart the day.
@tardy talon hello! Sorry you're having issues with the game. Did you already try to:
Clear the cache of your switch: System ⇒ Formatting Options ⇒ Clear Cache
Restart your switch: Hold down the power button on the top of the screen for around five seconds ⇒ Power options ⇒ Restart
You could also clear the cache of your game by pressing + on SDV
If this doesn't fix it, feel free to ping me
Sure!
I might take a while to respond as I am out but I will take care of it as soon as I am able to
Alright it worked thanks
Awesome! Have fun with the game!
@distant terrace #stardew-spoilers is here to help with gameplay. Game support is for technical issues like game breaks, bugs, and such
discover a bug when you are riding a horse and try to ride the vans if you do it 2-5 times the wagon directs you to that black place the solution I found with luck was to use a totem
mobile game
!officialbug slowey#5780
@rough slate If you've checked that it's not a mod bug, you can report bugs to the Stardew Valley developers here: https://community.playstarbound.com/forums/stardew-support/. Make sure to do a quick search first, so you don't report something they're already looking into.
fine?
The bug I found is when you are riding the horse and I went exactly to the quarry's wagon and I did it quickly (run to the wagon and go immediately to the mine) the horse teleported me to a black stage with nothing visible (try with others destinations and only happens with quarry towards mine) the solution I found was to use the totems
I post in stardew suport forums
Yep, that sounds like an official bug, so it should be reported there :)
So there's a problem that when I try to invite my friend to a game using a invite code it just says "connecting...", and does not show the code.
When I try to join him (Using the invite code) it's says the exact same thing.
Did you both try disabling your firewalls and antivirus programs?
I tried but nothing changed
Try also resetting your content files https://stardewvalleywiki.com/Modding:Player_Guide/Troubleshooting
That also didn't work
Try reinstalling .NET Framework 4.5.2 and XNA Framework 4.0 (see https://stardewvalleywiki.com/Modding:Player_Guide/Troubleshooting#Nothing_happens_when_you_launch_the_game for links).
That didn't work either
Hmm. Lemme see if our main support person is around. @full knoll ?
I can see that
The connecting issue seems to be a router thing
Can you restart your router and have your friend do the same?
ok i'll do that, but I think that's only my problem, cause my friend can invite me using the invite code, but i can't join
Nope, that didn't work
No, he can see his invite code, but when I try to join using it, it just says "connecting...".
ok
I am able to host a game, but I can't invite
This happens, when I click "Show Invite Code"
Try this:
- Install SMAPI: https://smapi.io/.
- Run the game through SMAPI.
- Upload your SMAPI log to https://log.smapi.io/.
- Share the log link here.
(You can remove SMAPI later, we're just using it to see what the problem is.)
step 2 is: make the "connecting..." message appear
@fallow adder Can you try on a new save?
i see this is an existing one starting winter 15 Y1
That's so weird 
I tried but nothing changed Did they do so too?
Looks like the issue is on their side anyway Moo
if you can't even see the Invite code
there is something going on
Oh, yeah, hmm.
I can
(i'm sorry for all the games you'll have to download again)
Err... Rename your existing Steam folder, reinstall, if that doesn't cure it, delete new one and rename old one back?
But I'd be very surprised if reinstalling made any difference.
I prefer trying the "easy" stuff first
but i'd have liked a clean reinstall actually Moo 😦
can't figure out how to play multiplayer on ps4, can anyone help
@woven burrow MP is not out yet on PS4!
https://twitter.com/ConcernedApe/status/1154887028347031553 see this tweet for more info!
ah ty
you're welcome!
Ok, so i'll reinstall Steam
i'd really like you to unistall it normally, if you don't mind. I just want to make sure everything is clean and ready to be installed again on a new base, if something in steam had an issue
@stoic whale hello! On which platform are you? PC I imagine?
umm
How do you completely remove SVE from your game? I deleted all of it from the mods folder, I'm guessing I overwrote a few files when installing it?
(redirected to #making-mods-general )
I got stuck at the world_bushreset part. When I launch the game it opens the SMAPI console alongside the game as usual but world_bushreset isn't a known command to my console. Is there something else I need to install to change that?
(Redirected to #making-mods-general )
HELP ME PLEASE. i need anyone to explain this to me so i had mods installed then i wanted them off so i went to my files and deleting them . thhen i uninstalled stardew valley installed it again and pressed play. Then something horrible happend steam said there was a missing executable i uninstalled it again installed it again and it still said ''missing executable'' so now i am worried that i can't play stardew valley again
need to reset your launch options. I can get a link in a sec
@ashen crystal plz just dm me
@mint turtle https://stardewvalleywiki.com/Modding:Player_Guide/Troubleshooting#.22missing_executable.22_.28Steam_only.29
Did something go wrong with your game? This is the page for you. (This page isn't only for players who use mods!)
Welcome!
why doesn't stardew launch. i've plugged in headphones, i've installed xna, i've deleted startup preferences, i've reinstalled the game. it still just says "stardew valley is running" and then it stops. don't get it. not to be rude
Vanilla or modded?
vanilla
Using Steam?
yes
Hmmm
Lemme check around
https://support.steampowered.com/kb_article.php?ref=6218-USFX-5568 You've tried everything here?
finally got it. don't meet system requirements ✊😔
my computer is even lower
Can you try to run it without Steam, directly from the exe?
so guys
if i delete stardew will smapi will be deleted too
i mean if i delete stardew and download it again after some time will smapi be working as normal
you likely have to reinstall it too
Where do i report bugs too?
@distant terrace it depends, but most of the time here:
:officialbugs
jesus im tired
!officialbugs
!officialbug
If you've checked that it's not a mod bug, you can report bugs to the Stardew Valley developers here: https://community.playstarbound.com/forums/stardew-support/. Make sure to do a quick search first, so you don't report something they're already looking into.
third times the charm
My Normal save file keeps crashing and Idķ why
@midnight cobalt sorry to hear that, on which platform are you?
Android
I was in the middle of a heart event and it crashed mid way
After I couldn't enter the file without crashing
can you clear the cache of your game and google play please?
and restart your phone, just to be sure
good!
your phone might have crashed the game and left some bad stuff in the cache
Have fun now!
@full knoll Reinstalling Steam didn't work
No
what do you use then?
A Ethernet cable
do you not have the option to use wifi, just to test?
are all your drivers up to date?
I'll check that
hi, question of gameplay are in #stardew-spoilers, this chan is for getting help when you got crashes or issues with your saves
Oh okay sorry
All of my drivers are up to date
@full knoll?
@fallow adder sorry, I am quite busy starting from now ;;;
I will have a look online when I got the time tho
because this issue is on your side, not on the game 
is there a farm cave in SVE? if so, where the hell is it
@hexed apex #making-mods-general please
oh oops
can someone help me with a computer problem
No I'm having a problem with my own computer
Wanna trade
Sure mine wont boot into windows with error code inaccessible boot drive
Do you have a flash drive plugged in by chance
I've had that problem before and it was because of a flash drive
I only have a bluetooth USB thing for the wireless mouse I have and a wired USB for the keyboard
Hmm i am not super good with computers
Neither am i
I unplugged my controller and plugged it back in and now my computer wont detect it and its driving me insane
It was just working
Did u try a different USB port?
yes
still nothing
sometimes this happens and i don't have a solution it just becomes fixed
i tried uninstalling the usb drivers and restarting and now it doesn't detect it at all
Huh I dont know
@green stratus I changed the user password in the bios because I just use a pin on windows for ease of access and forgot my password. I was trying to get into windows safe mode to see if that would work. I am now in normal windows. I have no idea how that worked
But I dont mind
Hi I need help
I dont know how to work around pulse audio on linux, whenever i connect an hdmi device, i have to change the sound setting for the particular application i am using to hdmi output in pulse audio gui
and whenever i disconnect the hdmi and start using any other application with headphones, i have to change the output for EVERY application manually even if i didnt use it while connected to hdmi
SO, I tried playing stardew on this laptop, and I was getting sounds 2 days ago
but now I cant
(i will send a screenshot my bad, please wait)
I click on the button next to stardew to change, and pulse audio does show alternate audio options
but i cant switch to any of them
(sorry cant take a screenshot after clicking on the button, system doesnt allow it)
Is anyone who is familiar with linux help me get stardew audio back 😦
this isnt happening to any other application
@median crypt is our Linux expert, but I think they are busy right now
ah its okay i can wait
please ping me if anyone knows thanks
just to clarify, the in game audio isnt muted or anything. it was working fine yesterday
(i just restarted my pc after that today and tried playing stardew and i wasnt getting any sound)
we all have audio problems on Linux damn LMAO
mouse and I it's only on discord tho. Let me read your issue
yeah, sadly I'm not that good with linux 
I hope mouse can help
Okay I fixed the problem with my controller
how do i divorce robin so i can marry her?
@fluid laurel this is not a question for #vanilla-tech-support which is the channel for technical help with your game, like crashes, bugs, etc.
Please next time, for gameplay questions, ask in #stardew-spoilers.
On this note, you cannot make her divorce, nor marry her.
I am having problems with my game... I have updated Json Assets but it's still saying it can update.. Everytime I try to plant something my game crashes also in the store all modded items are showing as error.. I tried my best to fix it but it's beyond my knowledge ty in advance! here is the log https://log.smapi.io/Wbkp0fPe
go in #making-mods-general for modding help 😃
oh gosh I'm sorry!! ty
@green stratus cool glad I didnt know what to do
anyone know how to fix "missing exectuable" issue on steam?
ive tried, restarting, reinstalling, and verfiying. still getting missing executable
@floral crown can you open your launch options?
steam -> library -> right click on sdv -> properties -> launch options
ok one moment
ty
oh its updating now ty
it was going to an old smapi >.>
my bad thank you for the help
Hey, I'm not sure what to do with the community shelter (I think its called that?)
I'm relatively new to the game
hi, this channel is for bugs and similar issues, you want to ask question about gameplay and tips on #stardew-spoilers 😃
oh, thank you
i got two of the mayors shorts
i know its a p common glith but is there a way to get rid the extra?
i havee the same issue with linus' basket
@fresh basin put them in a chest and put the chest on an npc path, else you can remove them from your save file!
ookie dokie thanks!
so i made a mistake on a tuesday in-game, but didnt realize it until wednesday
is there a way to reload my save back to tuesday?
do you use smapi ?
yep
smapi have multiple back up saves so you may find one fitting your needs
ooh cool
would the instructions for that be on the wiki? or on the smapi website?
The game saves progress when the in-game day ends, i.e., when the farmer goes to bed, collapses from exhaustion, or collapses at 2am. All progress during a day is lost if the player quits the game without ending the day.
it saves every real day so it may not working for you if you played a lot however
hmm i did play a lot today but not too much that i dont mind loosing it
may I send a screenshot?
Of course!
I'm not sure how to fix it
Are you playing with mods?
no, no mods involved, I just launched it from steam is all
Alright, close the game, then right click on it in steam, select properties, click local files at the top, and then verify game integrity
And if you launch the game again does it still look like that?
Hmmm, I'm not sure then
Yay, you fixed it!
Oh good!
but now it did it again
imma try updating my drivers, and uninstalling then re installing
whenever i right click my character freezes and wont do anything but my game still continues in time, anyone have any suggestions? i have mods
Anyone know how to read smapi logs to find which mod may be crashing my game? I'm unfamiliar with it.
@spark viper @hushed vortex if you play modded post your issues in #making-mods-general with a log:
!log
Can you upload your SMAPI log to https://log.smapi.io (see instructions on that page) and share the link here?
Game support is for vanilla only! 
I just downloaded the newest smapi version and now they want any keys
could someone help?
(answering in #making-mods-general )
Hey, So i havent played SDV for a few weeks and when i went to load it, steam said it was missing an executable. I did verify file integruity and it said it was fine, tried uninstalling/reinstalling both, same problem, what else can i try? ive also added it to my virus protection exception list so that wont block.
i feel like we should add a modded-game-support channel, so that modding can be talking about actually making mods, and so that it's clearer to people that this channel is for vanilla only
Sheila (PC) try looking at the launch option maybe ?
i know some people have wrong launch option (but i don't remember if it was the exact same issue than yours)
@silk panther check #making-mods-general description and #vanilla-tech-support description
we actually can say it as many times as we want people don't read #445729663885639680 or channel desriptions 😅
but feel free to DM bouncer if you have any good other idea.
i mean true, ppl dont read things
but i still think it might help to add a separate channel since modding gets busy sometimes since it covers so two very broad topics
i dunno if its worth dropping a line to bouncer if im the only one who feels that way tho lol
we already renamed this channel to game-support (it was only support before) to make it clearer but it doesn't help. I just gave up honestly. but modding should stay 1 channel
let's get on topic again, though
yes yes sorry
@hexed apex Lumina didn't ping you, but did you remove any launch option you had, if you previously had SMAPI installed?
awesome, have fun!
sorry i'm a bit shy with ping
😃
