cobalt lodge
Upgraded from $39 to $99 plan. After receiving a partial refund for the $39 plan, the entire subscription was incorrectly deactivated.
March 4th: Purchased the $39 subscription by mistake.
March 4th: Immediately upgraded to the $99/month plan.
Today: System processed a $37.74 refund (Correct).
Current Status: My account shows no active subscription, even though the $99 payment was successful.
cobalt lodge
SOS
autumn niche
Upgraded from $39 to $99 plan. After receiving a partial refund for the $39 plan...
@glad rune
autumn niche
Upgraded from $39 to $99 plan. After receiving a partial refund for the $39 plan...
Please fill out this form in #📢｜announcements message
cobalt lodge
i did it
cobalt lodge
@glad rune help me pls
glad rune
Upgraded from $39 to $99 plan. After receiving a partial refund for the $39 plan...
heyyy, so sorry for the inconvenience caused and the delayed response, I'll escalate this for you right away, just to confirm, did you update to the $99 yourself or was it a bug in the system?
glad rune
i did it by myself
okay, so your real problem is after paying the $99, your plan stopped working? is that right?
cobalt lodge
yes
cobalt lodge
okay, so your real problem is after paying the $99, your plan stopped working? i...
reactive it pls
cobalt lodge
...
glad rune
my mail : [email protected]
heyyy, thank you so much for your reponse, I'll inform the customer service asap
cobalt lodge
heyyy, thank you so much for your reponse, I'll inform the customer service asap
please,thank you
glad rune
please,thank you
could you please send me the screenshot of emails you've sent to our customer service? and also please confirm is this email "[email protected]" the one you used to register Kimi? cuz our CS team just checked and didn't find your account
glad rune
please,thank you
heyyy, could you please also provide the invoice?
cobalt lodge
yes but how ?
Receipt number 2778-1462
Invoice number GJMR8DGK-0004
you can see
---- Replied Message ----
From Vũ Minh[email protected]
Date 3/26/2026 18:39
To [email protected]
cobalt lodge
heyyy, could you please also provide the invoice?
this is all ,is that enough ?
gentle lodge
you have a space in your gmail address???? this is all on you buddy
cobalt lodge
? no, my mail : [email protected]
gentle lodge
Oh my bad, sorry, i read the from field wrong in the above. Good luck with your account recovery!
cobalt lodge
hello ?
cobalt lodge
... help pls
glad rune
you can see
---- Replied Message ----
From Vũ Minh<[email protected]>
...
heyyy, now the CS team is handling you issue, please just follow their instructions