#My screen goes completely black

3 messages · Page 1 of 1 (latest)

final otter
#

Hi, I've had a problem since I updated the game, which is that when I enter the game the screen goes black, sometimes you hear the menu noise but mostly it only sounds when you hover over the left side. I've already tried several options that I've seen work for people but it doesn't work.

I saw that updating the drivers or the AMD files could help but it still didn't work. If someone can help me I would really appreciate it since I really want to try build 42. Thank you so much.

These are the components of my PC
Device name:

LAPTOP-VOO73IDC
Processor AMD Ryzen 7 3700U with Radeon Vega Mobile Gfx 2.30 GHz
Installed RAM 8.00 GB (5.94 GB usable)
Device ID 06B1BDD6-499C-4FC1-A692-7F863E12BE43
Product ID 00342-41404-70042-AAOEM
System type 64-bit OS, x64-based processor
Pen and touch Touch or inking input is not available for this display

odd wedge
#

This is currently a known problem with some older dedicated and newer integrated AMD cards, we are aware of the issue and are working on a fix.

mystic slate