#Communication with the server was lost ( Help )

187 messages · Page 1 of 1 (latest)

tranquil light
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A week ago I played on my server. We decided to do a wipe, added 10 mods, deleted a couple. And now there is such an error, you can go in, but if you call the Windows error, but when you go in, some machines are not displayed. And people can't log in. Tried logging in via IP and Steam. All the same. I'll insert screenshots to make the problem clearer. We have 490+ mods. And in the last screen in Russian, I will translate (The server should allow you to enter)

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It only comes through a Windows error. If you do nothing, a red error pops up.

sour egret
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Does the issue happen without mods as well? The mods you added are most likely the cause of your issues.

tranquil light
sour egret
tranquil light
sour egret
# tranquil light

That just means that there is a whitelist / invite required on the server

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Is this a dedicated server? Did you change any of the whitelist settings?

tranquil light
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Yes, I didn't change it, I pressed it earlier but then removed it

sour egret
tranquil light
tranquil light
sour egret
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Whichever ones you want the server to use and have a problem with players connecting to

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The model and mod errors can only really be fixed by removing the problematic mod

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But the connection issues could be related to the config, so thats what I am trying to help with mainly

tranquil light
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If you need screenshots of mod settings, tell me

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I'll send you a photo of those mod tabs if needed.

sour egret
# tranquil light

I think there was a misunderstanding, is this a dedicated server or a coop server?

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Since these screenshots are from a coop server

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Coop servers require you to invite people to be able to join

tranquil light
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But I created this server myself for the players.

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I could play solo

tranquil light
sour egret
tranquil light
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I clicked invite - the person didn't receive anything

sour egret
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Yeah that is weird.. are you inviting through the ESC - Invite menu?

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Have you tried restarting the server and inviting again?

tranquil light
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I can't get in, it only works if I get a Windows error. Then it lets me in.

sour egret
tranquil light
sour egret
tranquil light
sour egret
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I cannot really make use of a screenshot of a file

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I need the file itself

tranquil light
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How to send?

tranquil light
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Какую папку?

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Oh, what folder))

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Forgot that it was another chat

sour egret
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Or use the Plus symbol and then navigate to the file

tranquil light
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What file do you need?

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I sent a photo with folders, this is the Zomboid tab

sour egret
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The logs.zip file, you can see it right at the bottom

tranquil light
sour egret
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You do have a lot of mods loading before the server

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I would suggest deleting the "mods" folder in the User/Zomboid folder

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Then host again

tranquil light
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Tomorrow I'll launch the second one, but it doesn't launch people even on a regular server without changes

tranquil light
sour egret
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Since it is important to test for issues without mods

tranquil light
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I deleted the game yesterday. And all the mods.

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Nothing has changed

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At all .

sour egret
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All your last logs still show several mods

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So I cannot confirm if what you say is true

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Deleting the folder would be enough for our testing purposes

tranquil light
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I'll start the server tomorrow and it should show up there.

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And maybe we will find the cause of the error.

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It's probably daytime for you now, so have a nice day. And I'm going to bed. It's nighttime for me. I'll write tomorrow, I hope we can solve this!

tranquil light
tranquil light
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I will write you in private messages

tranquil light
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I I sent it, take a look.

sour egret
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You need to test if the issue persists without mods

tranquil light
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I play with mods

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It's just that last time I was told to try without mods

sour egret
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Yes, please replicate the issue without mods

tranquil light
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People can't get in

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I tried through Steam, and through an invitation, and through an IP address.

sour egret
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You have not sent any logs where the issue happens without mods

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I first need to confirm that the issue happens without them to progress

tranquil light
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I tried to invite there, but I didn't invite in the mod.

sour egret
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Can you point to it?

tranquil light
sour egret
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Since you said you sent them, I have not seen any logs you sent be without mods

tranquil light
sour egret
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These are clearly mod errors though

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= Not without mods

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Meaning you sent logs with mods

tranquil light
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I played without mods and there were no errors at all.

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But people couldn't get in again.

sour egret
tranquil light
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Look at the ones I sent you in private messages.

sour egret
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The game keeps the last 5 logs in the logs.zip file, and not a single one of them is modless

tranquil light
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There are about 600 mods there

sour egret
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Indeed, so as said before, I would need a modless log to confirm its not a mod issue

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I cannot proceed without doing this first step

tranquil light
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I need to start the server now and send you the ZIP logs?

sour egret
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Yep, preferably without any mods loaded at any point

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Are you able to test out if the invite connection fails as well?

tranquil light
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Friend online, let's check

tranquil light
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I'm going to launch a server without mods now. I'll try to invite a friend.

tranquil light
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@sour egret The man tried to enter, it didn't work. This is a standard PZ without mods, etc.

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He says that the port is also closed by plus for me

sour egret
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Are you sure you deleted the mods folder as asked before testing?

tranquil light
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I didn't delete it, I turned off the mods. Was it necessary to delete that folder?

sour egret
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Yes

tranquil light
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I'll do it well!

tranquil light
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My power went out. A little later.

tranquil light
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This is OK???

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I didn't delete the mods, I just opened the folder and that's all there is

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They tried to get in to see me, but it didn't work.

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I'll give you the logs now

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This is a photo of a friend who tried to create his own server without mods.

sour egret
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Your logs all show several mods

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Even the error in the screenshot is a mod error

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I cannot help you with mod issues

tranquil light
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Who should I turn to for help?

sour egret
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Since all your previous logs and screenshots are all mod related

tranquil light
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And most likely the error is in the Nevburs machines, I'm not sure, but for some reason the error comes from his mod...

sour egret
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Your logs show that mod enabled

tranquil light
sour egret
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Is this the error they get when they try to get in?

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Because this screen shows that the connection was successful

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Is this the error they get after that screen?

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If that is the case, do you have anyone else you can invite?

tranquil light
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Tomorrow I'll try to invite someone else. But why is this happening?

sour egret
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The one listed in the error

tranquil light
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Why is port 16262 closed? What to do with it?

sour egret
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The "port 16262 closed" error is specifically caused by the 16262 UDP port not being correctly opened either on the server owner’s router or in their firewall. It can be ignored if you are getting it on small coop servers.
If you do want to remove the error message, I can only recommend making sure that you correctly port forward the UDP protocol 16261 and 16262 ports to your Local IP. Alternatively, it will show up if you use the "Use Steam Relay" option when connecting to a dedicated server, in which case the players would have to disable that to remove the error message.

Here are some good guides on how to open the ports:
https://www.noip.com/support/knowledgebase/general-port-forwarding-guide
https://www.windowscentral.com/how-open-port-windows-firewall

If doing that still does not work, I can only recommend contacting your Internet Service provider to make sure that they allow hosting a server on your IP and that they do not block the 16262 port themselves.

Windows Central

How do you open ports in Windows Firewall?