whenever I load up my multiplayer server, it gets stuck at 'getting server info' | Project Zomboid | Page 1

neat basalt Oct 22, 2023, 9:32 PM

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me and my mate wanted to play zomboid so I tried to load up our server but it got stuck at 'getting server info' , I've searched it up and tried the things that people have said but none of them worked, the server is not a new server it is at least 5 weeks old and we are not willing to delete it to fix the problem

uncut gazelle Oct 23, 2023, 9:15 AM

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How are you starting the server exactly?
And can you share your logs.zip file found in C:\Users\YourUserName\Zomboid?

neat basalt Oct 23, 2023, 2:40 PM

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I'm starting it through zomboid

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also should i just copy and paste the whole logs.zip file?

uncut gazelle Oct 23, 2023, 3:11 PM

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Yes

neat basalt Oct 23, 2023, 3:12 PM

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ok

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📎 logs.zip

neat basalt Oct 23, 2023, 6:43 PM

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have you reviewed the file?

uncut gazelle Oct 23, 2023, 7:15 PM

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neat basalt

Does the server launch fine when you disable all the mods?

neat basalt Oct 23, 2023, 7:19 PM

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I haven't tried that

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ill try it in a bit

neat basalt Oct 23, 2023, 7:21 PM

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uncut gazelle Does the server launch fine when you disable all the mods?

wait if I disable all of the mods will the modded items in the server be deleted?

uncut gazelle Oct 23, 2023, 7:22 PM

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Yes, create a new settings file so you start a new server instead as a test

neat basalt Oct 23, 2023, 7:22 PM

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ok

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do you want me to disable the mods or just make a server without the mods on it?

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@uncut gazelle

uncut gazelle Oct 23, 2023, 7:47 PM

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A new server without the mods

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Because if that server works, it confirms that the issue is caused by the mods

neat basalt Oct 23, 2023, 7:49 PM

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uncut gazelle A new server without the mods

yh I tried that and it got stuck at getting server info

uncut gazelle Oct 23, 2023, 8:01 PM

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neat basalt yh I tried that and it got stuck at getting server info

Go to your Zomboid folder and delete the "mods" folder there

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Then retry

neat basalt Oct 23, 2023, 8:02 PM

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ok

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i deleted it, restarted the game and it got stuck at getting server info again

uncut gazelle Oct 23, 2023, 8:13 PM

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neat basalt i deleted it, restarted the game and it got stuck at getting server info again

Are you able to join any other servers?

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And can you try restarting your PC

neat basalt Oct 23, 2023, 8:13 PM

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uncut gazelle Are you able to join any other servers?

ill try

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I tried joining other servers and they all got stuck at 'getting server info'

uncut gazelle Oct 23, 2023, 8:21 PM

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Do the restart then

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And make sure to launch the game through Steam

neat basalt Oct 23, 2023, 8:21 PM

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ok

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I tried it and it got stuck at getting server info

uncut gazelle Oct 23, 2023, 8:51 PM

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Could you share the logs again?

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The last ones you sent are stuck at loading a mod specifically

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Which should no longer happen

neat basalt Oct 23, 2023, 9:27 PM

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ok

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📎 logs.zip

uncut gazelle Oct 23, 2023, 9:50 PM

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neat basalt

Did you change anything on your PC recently? Install anything new?

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Any sort of antivirus

neat basalt Oct 23, 2023, 9:51 PM

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no

uncut gazelle Oct 23, 2023, 10:01 PM

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So you just started the game one day and suddenly you cannot connect to any server?

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I would recommend disabling any background applications you have then

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If that does not help, I would likely recommend contacting your internet provider to check if there are any issues with your network

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Since the logs just show you trying to connect to the server and then cancelling the connection

neat basalt Oct 24, 2023, 11:19 AM

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uncut gazelle So you just started the game one day and suddenly you cannot connect to any serv...

yes

neat basalt Oct 24, 2023, 11:19 AM

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uncut gazelle I would recommend disabling any background applications you have then

ok ill try these thx

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btw would uninstalling the game and reinstalling it do anything?

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its the only thing i can think of

uncut gazelle Oct 24, 2023, 11:24 AM

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You can certainly try, though it looks like a connection error, there seems nothing wrong in the game logs

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Just that you try to connect, it waits for a while, and then you cancel the connection

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As if something was just blocking you from connecting

neat basalt Oct 24, 2023, 11:25 AM

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ok

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ty

neat basalt Oct 24, 2023, 4:08 PM

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neat basalt btw would uninstalling the game and reinstalling it do anything?

if I uninstall zomboid will my server be deleted?

uncut gazelle Oct 24, 2023, 4:21 PM

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It would not, the server is saved in a separate folder

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User/Zomboid by default

neat basalt Oct 24, 2023, 4:21 PM

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ok thx

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will i have to reinstall all of my mods?

uncut gazelle Oct 24, 2023, 4:30 PM

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A game reinstall also reinstalls all the mods.

neat basalt Oct 24, 2023, 4:30 PM

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ok

neat basalt Oct 24, 2023, 4:58 PM

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i went on the server and it connected but its telling me i need to make a new character, I googled it and it said if i make a new character ill just appear in my old character. Is that true?

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@uncut gazelle

uncut gazelle Oct 24, 2023, 5:08 PM

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Which server are you referring to?

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Making a new character just makes a new character

neat basalt Oct 24, 2023, 5:08 PM

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on the server that originally had the problem

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the one me and my friend play on

uncut gazelle Oct 24, 2023, 5:10 PM

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Are you sure you are loading the old one and did not select a different settings name?

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Since you were testing them before

neat basalt Oct 24, 2023, 5:10 PM

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im sure

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i did rename the server tho

uncut gazelle Oct 24, 2023, 5:11 PM

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Yeah that is not a thing

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Renaming a server creates a new server

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You have to use the old name to load into your server

neat basalt Oct 24, 2023, 5:11 PM

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oh ok

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ill change the name back

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YES

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it works

#whenever I load up my multiplayer server, it gets stuck at 'getting server info'