Can't join or host multiplayer games, stuck on "Getting server info" | Project Zomboid | Page 1

coarse wasp Apr 13, 2023, 3:18 PM

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Hi, I tried everything I found on internet, on this discord and my friends told me, nobody worked for me.

My friend hosted a game, another friend could join but I was stucked on "Getting server info". Then, I tried to host the server without mods and my friends were stucked on the same message.
Next, I tried to enter a public multiplayer server and again, stucked.
I opened every port I found on internet(Jazztel Livebox, Spain): https://i.gyazo.com/67c0bcd2243e22fae979cc356a5cc0ab.png
I configured firewall as low security: https://i.gyazo.com/8150ee1ae41fbe50869c1218b6ffec6e.png (The firewall does not filter anything)
also in my windows defender firewall: https://i.gyazo.com/90eda51c341c5e5a000c7c78a8f18d38.png
I reinstalled three times Project Zomboid, two only the game and the third reinstalling Steam. I reseted router and PC after and before enter the game. I deleted alls files on user/Zomboid
There is no beta mode select on PZ or Steam, they are selected as "None"
I tried a software that verified my ports are opened when I tried to create a game o enter a server.
I don't know what more I can try and could fix my problem. Time ago, I could play with friends with same router and internet, my PC changed to a better one. This is my actual PC:
-NVIDIA GeForce RTX 3080
-AMD Ryzen 7 5800X 8-Core Processor
-32 GB RAM
-Windows 10

I saw the guide to create a dedicated server with SteamCMD, but if I can't join any multiplayer server, I don't think that could fix that problem.
I upload my log.zip, trying to enter servers.

After two days looking on internet and trying every fix I found and still it doesn't work.

What am I missing?

Regards

📎 logs.zip

wheat halo Apr 13, 2023, 3:30 PM

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Do you have any antivirus perhaps?

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Additionally, you are missing the 16262 UDP port in your router

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Not necessary to connect, but important for hosting

coarse wasp Apr 13, 2023, 3:36 PM

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wheat halo Do you have any antivirus perhaps?

I don't, Windows Defender

coarse wasp Apr 13, 2023, 3:36 PM

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wheat halo Not necessary to connect, but important for hosting

I tried to, but enters a conflict with 6th line I added

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But I have to say, I tried now to enter wiht my brothers account on his PC

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and he can connect to a mutiplayer server without any problem

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both are connect with cable

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Now, I tried to enter with my steam acc on his PC and I can enter a mutiplayer game, so it's my PC

wheat halo Apr 13, 2023, 4:23 PM

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16261 and 16262 UDP ports are the only ones you need anyway

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This is also very wrong

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Ports on both sides should be the same

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Regardless, you only tried to connect to one server from what I can tell, have you tried connecting to a different one?

coarse wasp Apr 13, 2023, 4:43 PM

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wheat halo Regardless, you only tried to connect to one server from what I can tell, have y...

Yes, I tried a friend hosting and 3 public servers I found randomly

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with steam relay tick on and off

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but knowing I can enter a mutilpayer server with my brothers PC, internet is fine

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It's something about my pc blocking game, but I don't know what it is

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i added both .exe (32 adn 64) to firewall

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Dunno if windows defender could block this game, I can play others steam games wihtout any probem online, like total war warhammer 3

coarse wasp Apr 13, 2023, 7:02 PM

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wheat halo Ports on both sides should be the same

IN this table, left column is called Intern port and right column, extern port. I can't put a range, like 16261-16262, on intern port

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so i put it like that way

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when i host a server, 16262 automatically opens on my router

wheat halo Apr 13, 2023, 8:32 PM

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Generally Defender does not block games

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Can you check your Steam Launch parameters in that case? Do you perhaps have any sort of -nosteam launch parameter there?

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Since that would prevent you from connecting to servers

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Other than that, can you try using the "Alternate Launch" when starting the game?

coarse wasp Apr 13, 2023, 9:23 PM

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wheat halo Can you check your Steam Launch parameters in that case? Do you perhaps have any...

no parameters, i check it before and after reinstall

coarse wasp Apr 13, 2023, 9:23 PM

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wheat halo Other than that, can you try using the "Alternate Launch" when starting the game...

i'll try now

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stuck

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getting server info

wheat halo Apr 13, 2023, 9:41 PM

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Can you screenshot how the server info is filled out?

coarse wasp Apr 13, 2023, 9:45 PM

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i filled it as I did on my brother's pc, and he can connect

wheat halo Apr 13, 2023, 10:01 PM

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What happens when you try using the Use Steam Relay?

coarse wasp Apr 13, 2023, 10:05 PM

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nothing, same message

wheat halo Apr 13, 2023, 10:07 PM

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Alright something seems very wrong with your PC seemingly

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I would first recommend you try installing the game to a different hard drive, if possible?

coarse wasp Apr 13, 2023, 10:19 PM

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I already did

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I uninstalled the game, search every folder on my pc related to PZ

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and installed in my second hard drive, on a steam library where I installed other games

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right now, I'm playing online to a multiplayer game on total war warhammer 3, game is hosted by my friend who hosted the pz server I couldn't enter

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Log for my last tries

📎 logs.zip

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This weekend im gonna format and check if that fix this problem and other problem I got, not related with this

wheat halo Apr 13, 2023, 10:34 PM

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It is as if something blocked your connection.. this is likely not related, but can you check if your Network connection is set to "Private" instead of "Public" ?

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Since the public one has somewhat different security settings

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As Windows considers it a public connection, not a home one

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https://learn.microsoft.com/en-us/answers/questions/73866/how-to-change-network-settings-from-public-to-priv

How to change network settings from public to private? - Microsoft Q&A

I have a crossover cable connecting a Windows 10 and a Windows 7 system. They are connected but can't see each other. Both show public network. I would like to be able to copy files across using the connection. I don't have other network or router to…

coarse wasp Apr 13, 2023, 10:54 PM

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wheat halo It is as if something blocked your connection.. this is likely not related, but ...

I changed one hour ago, my friends told me, because I was having problems to enter to a game on TW Warhammer 3, but then another friend got the same problem as i got on TW, he hosted the game and I could enter

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then, I tried to enter a PZ server and stucked

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wheat halo Apr 14, 2023, 7:52 AM

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Hm yeah that does not make much sense to me in that case, since it cannot be a network issue otherwise since your brothers PC works fine

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Has to be some sort of application on your PC specifically blocking it?

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Though it may also be caused by the ports you forwarded, I would probably remove all of the port forwards (and especially any outgoing ones if you set up any) and see if that helps

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It is unlikely that it does, but that is the only difference I can see between your two PCs at this moment

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Since you port forwarded to just yours

coarse wasp Apr 14, 2023, 12:37 PM

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I deleted all ports since TW Warhammer3 wasn't working properly, but seems problem was with steam servers

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My brother got a antivirus+firewall called Bitdefender, that he paid last year. He shared me his account because he can add 5 more dispositives

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but still, stucked on getting server info

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I'm gonna format today or tomorrow and see what happens

coarse wasp Apr 14, 2023, 2:26 PM

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I hosted a server from my PC and my brother can enter the server with his PC, then we hosted a server with his PC and I can enter

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but still I can't enter other servers

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when we enter in our hosted server, appears a message below screen saying that port 16262 is closed

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I added on my firewall and router config, and still appears that message

wheat halo Apr 14, 2023, 2:52 PM

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Are you sure you opened it in UDP

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Since in the first screenshot it was not opened

coarse wasp Apr 14, 2023, 2:53 PM

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this is my router now

wheat halo Apr 14, 2023, 2:57 PM

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Those are two 16262 ports

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As said, the game needs 16261 and 16262

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opened in the firewall as well

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through any antivirus present

eternal rune Apr 16, 2023, 8:50 AM

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from what i understand, i should make two rules?

the two are:
16261 and 16262?

wheat halo Apr 16, 2023, 9:16 AM

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Yes preferably

coarse wasp Apr 16, 2023, 9:42 PM

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Well, I just format my PC, upgraded my windows 10 to windows 11 and i can join multiplayer games

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I didn't add anything on my router or firewall

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There was something blocking steam/game for some reason and I couldn't know what

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At least, I hope my stuttering problem I get is fixed too

#Can't join or host multiplayer games, stuck on "Getting server info"