Holded 10$ not credited to my account.

[mossy sand]

My email is [email protected]

I verify card in 24.05.2025 and you take 10 dollars.

But now it's above 7 days, still you not credit my amount.

So please check and credit my 10$.

[lyric parcel]

Hello,

I have encountered the same issue as others here.

My email is [email protected].

I verified my card on May 23, 2025 at 1:00 PM, and the $10 hold was placed on my account. However, it has now been over 7 days and I still have not received the $10 credit back to my account.

Could you please look into this issue and let me know when I can expect the refund? Thank you very much for your assistance.

[marsh flower]

I'll check your email and get back to you.

[lyric parcel]

Thank you

[marsh flower]

Hey @mossy sand, your money have been released and heading back to your account as we speak!

Hey @lyric parcel your money has been released on 29th of May and should land shortly.

[lyric parcel]

Thank you for the information. I will check with my bank about the status of the refund.

[marsh flower]

I'm very upset with the banks taking so long to return money. It's like they are still living in XX century 😦

I'll see what can be done on our side to speed it up on our side.

[lyric parcel]

Thank you for your understanding and support. I’m currently checking with my bank’s customer service. I appreciate your help!

[lyric parcel]

I have checked with my bank’s customer service. They told me that they can only see the initial hold for the payment, but there is no information about the release or refund so far. At the moment, they are unable to track the progress of the refund.

@marsh flower I noticed there’s a new “API Key” option on the official website today. How do I use it? Can I connect it to other apps, kind of like how you use OpenAI’s API? (By the way, I just saw the website UI got updated too—it looks so much better now, haha.)

[marsh flower]

This is your API key of the KiloCode provider - in case you'd use KiloCode API (not extension per se) from any another app.

[lyric parcel]

Thanks. So, what’s the request URL?

[marsh flower]

Oh, maybe @violet valve knows? I haven't used it before 😅

[lyric parcel]

@violet valve Hi! Can this API key be used in other third-party apps? If so, what’s the request URL? Thanks!

[pearl kestrel]

No, it's not available in other apps. The API key is to use with web-based IDEs.

[lyric parcel]

OkOK . Fine. Thanks

[marsh flower]

Well, technically they are 3rd party apps 😅 Cool thing, though!

[stiff violet]

I have the same problem. I think they are scaming us.

[lyric parcel]

Huh? When you say “the same problem,” what exactly are you referring to? Do you mean the “$10 hasn’t been credited” problem mentioned in this post? All I know is that my $10 still hasn’t been returned yet.😢

Also, I have a small question out of curiosity. You pre-authorize $10 and then refund it, plus you’re giving away so much free credit—how do you guys actually make money? Isn’t this kind of marketing unsustainable?

I don’t use it a lot, but I’m still pretty curious, haha.😆

[marsh flower]

We monetize on Enterprise

It's like, "do good job for developers and then developers will advertise you to their managers" 💵

[chilly lintel]

[email protected] my account the same

@marsh flower

[drowsy pelican]

check my account too [email protected]
@marsh flower

[marsh flower]

@chilly lintel @drowsy pelican I've checked your accounts: the holds are released and the money should return to your accounts shortly. I've topped up your profiles with the missing free tier money!

Sorry for the inconvenience, we are actively investigate how it happened.

[lyric parcel]

I honestly don’t even know what to say anymore. It’s been another four days, and my $10 still hasn’t been returned 😭

[lyric parcel]

I actually have another question—does the free credit I get from the $10 pre-authorization have an expiration date? I haven’t really been programming lately since I’ve been learning other things, and so far I’ve only used less than $1.😆

[rancid crown]

@marsh flower [email protected] My account has the same problem

[coarse cairn]

It's very annoying that its taking so long for your bank to return it @lyric parcel
According to stripe this should have been returned already

[hot temple]

Please send further hold issues to our email, that's the bast way.
[email protected]

[coarse cairn]

Your account is new, it'll still take a little while for this to expire.

According to stripes estimates you are two days away from your bank releasing the hold

As @hot temple rightfully points out its best to email us about this at [email protected], I don't feel comfortable sharing your personal banking information with the whole of discord and the world 🙂

[lyric parcel]

I guess I’ll just keep waiting. Luckily, it’s only $10, so it’s still acceptable for me. It’s just that the amount of time it’s taking is way more than I expected.

[coarse cairn]

Please let us know when it does finally happen then we have a better idea of what we should do for certain banks

[coarse cairn]

I'm really sorry its taking so long Chuancc. I believe in the scout ethos of cleaning up better than you left behind, so if we can learn form what happened with you we can make it better for others in the future

[lyric parcel]

Oh, it’s really no big deal! I’m just really surprised, that’s all. When I verified my Google GCP account before, they also did a pre-authorization charge of $1, but it was refunded pretty quickly—like, within three days. But this time it’s taken so much longer, which is why I’m so surprised. I’ve also verified with Cursor and OpenRouter before, and both of those were actual deposits and there were no issues at all. So I really don’t get why it’s taking so long here. Maybe your service is just super popular right now, haha, and my refund got pushed to the back of the line.😆

I’ll let you know once I get my refund. I’m also curious to see how long it’ll actually take to get my $10 back.

[lyric parcel]

Alright, my ten dollars finally came back today. The reason was that the authorization expired. But it doesn’t matter—I’m just glad it’s finally back.😆