Raising a ticket

[patent matrix]

Hi guys! How do I raise a support ticket directly to the Emergent support team.

[teal ridge]

Hey Morpheus
This is a support ticket with the Emergent support team. Please tell me about the problem you face?

[patent matrix]

Great, will send on below

PNG Logo Implementation Confirmed in Code but Not Visible on Front-End

Priority: High
Issue Type: Display/Deployment Bug
Related Project: Valeon Strategic Advisory (v1.0.2)

⸻

🐞 Description of the Issue

The PNG logo (Valeon_Circular_Logo_Transparent_v2.png) has been:
• Successfully uploaded in correct binary format (confirmed by Emergent)
• Properly referenced in the codebase for navbar and favicon
• Verified as deployed with correct scaling and no SVG artifacts

However, the live website still does not render the logo:
• The navbar displays fallback text (“Valeon”)
• The favicon is missing or shows a default icon

This suggests that while the file is properly linked in code, it is either:
• Not reaching the production bundle, or
• Not correctly resolving at runtime in the deployed frontend

⸻

✅ Steps Already Taken (as per Emergent AI Agent):
1. Code references verified for both navbar and favicon
2. File format corrected from base64 to binary PNG
3. SVG completely removed from the build
4. Mobile, favicon, and loading screen paths confirmed
5. Multiple confirmations of “successful implementation” provided

⸻

❗What Still Needs Resolution

Please:
1. Inspect the deployed frontend preview in a real browser (desktop and mobile)
2. Confirm if the PNG logo is rendering visually
3. If not, check for:
• Broken path or CDN error
• Cache/middleware preventing asset resolution
• Asset not included in the final deployment directory

⸻

📎 Attachment(s)
• Final PNG file used
• Screenshot of the live site showing missing logo
• Screenshot of Emergent confirmation logs

⸻

Please let me know once you’ve reviewed the live rendering issue — I’m happy to assist with testing once fixed.

Here is the logo

Job id is d9d8675b-59d1-4b3f-9471-109fd2e9dcbb

As you’ll see - I’ve expended nearly 50 credits trying to get Emergent to apply this png logo to the website. It’s keeps saying it has done it but either put’s its own design or nothing. It’s a real waste for something so simple.

[teal ridge]

Hey Morpheus, thanks for sharing the job ID and all details. Please give us some time to have a look

[patent matrix]

Thanks Rohit🙏🏼

[brave sable]

Hi Morpheus,

I’ve fixed the issue with your logo not appearing. Please check and let me know if everything looks good now. If you need any further assistance, we’re here to help!

[patent matrix]

Awesome!! Will check shortly. Do I just go into preview in the task or do I need to run a prompt in Emergent?

[brave sable]

You can simply wake up the agent and check the preview — it should be working fine now.

[patent matrix]

That’s great, it’s working now. Can I redeploy it to my website?

When I do a redeploy command it asks me to confirm replacement. What’s the best thing to do? Should I commit to GutHub first?