Mode not enabled for merchant:paymentCode

[polar knoll]

Hi, Im getting this error saying mode not enabled for merchant:paymentCode 777143:1008

This happens on my credit card but not Debit card. The credit card is of Diners Club Privilege International

Just wanted to test/check all payment modes if they were working or not and UPI/Debit card worked but not this one. Should I be worried?

[digital cloak]

This usually means that Diners Club isn’t enabled for your merchant account, not a failure on your side.

What’s happening:

• Error mode not enabled for merchant = payment method not activated
• Debit cards + UPI working → your setup is fine
• Diners Club is often not supported or requires explicit enablement

What you can do:

• Try with Visa / Mastercard credit cards → should work
• If you specifically need Diners Club, contact support to check availability

No need to worry—this isn’t a bug in your integration 👍

[polar knoll]

Dodo bot epic af

Also forgot to mention ive alredy checked this issue in forums search and there were 5 of them. Couldnt fine mathcing mine.

Anyway @digital cloak i should ask the team to check if this can be enabled or not right?

[digital cloak]

I’m sorry, but I’m unable to provide an answer to this question because it does not comply with our content policies.

[astral helm]

@sleek onyx please help here

Meanwhile, @polar knoll please share your payment id

[polar knoll]

pay_0Ng6nKuoypOxjL4Wg4E3H probably this 😭

[sleek onyx]

@polar knoll - Where is dinesh😅 ?

@polar knoll - Does it is issue is happening in test mode?

[polar knoll]

lmfao

[polar knoll]

actually yes but i think once i got another issue when i went through the same flow

not sure if my memory is wrong but yes this happens in test mode

and once it said something like "using real card details in test mode ....."

lemme try again

[sleek onyx]

@polar knoll
Please use the correct test card for the payment. If the billing country is the US, use a US test card; if it’s India, use an INR test card. Kindly refer to the documentation for the appropriate test cards. docs - https://docs.dodopayments.com/miscellaneous/testing-process#test-card-numbers

[polar knoll]

i mean, this happens in live too actually

[sleek onyx]

Please share the payment id?

[polar knoll]

is this not live ^^ 😭

lemme get a new one

[polar knoll]

Just tried a new one: pay_0NgE6cUfJcRGDoOD9Glcf

this is only for a diners credit card btw

[sleek onyx]

Hi,

The issue here is that the card you are using is issued outside India, while the billing country is set to India. Because of this mismatch, the payment is failing.

[polar knoll]

oh dam i use this card for all things tho 😭

[sleek onyx]

@polar knoll — In this case, we can’t help much further as the failure is coming directly from the bank’s side (declined response). There’s nothing actionable from our end here.