#Need Help : I've just lost 1k for no reason

1 messages · Page 1 of 1 (latest)

green verge
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Hello,

I’ve just lost $1k with DODO. My account was suspended on Jan15, and my $1k balance was held for 120 days. At that time, I was informed that the funds would be released as long as there were no refunds, disputes, or chargebacks.

During the entire 120 day period, my business remained completely clean with zero refunds, disputes, or chargebacks. However yesterday I received an email stating that the balance was permanently retained due to “potential risk” which honestly feels very unfair after maintaining a clean record the whole time.

I already suffered significant losses with suppliers, and losing the full balance as well is extremely difficult for me to understand. If there was truly a potential risk, the worst case solution should have been extending the hold period or refunding all my customers not permanently keeping the funds like that.

I truly hope you can help me resolve this situation and recover my money. It would genuinely mean a lot to me.

Thank you so much.

storm ridgeBOT
# green verge Hello, I’ve just lost $1k with DODO. My account was suspended on Jan15, and my ...

That situation isn’t something that can be resolved from Discord directly, but here’s what you should do next:

  • Reply to the email you received asking for a detailed reason for the permanent retention (request specific risk factors or policy reference).
  • Open a support ticket (if not already) and include:
    • Account ID / email
    • Suspension date (Jan 15)
    • Screenshot of the “120 days completed” email
  • Explicitly ask for:
    • Re-review of the decision
    • Or clarification on why funds weren’t released despite no disputes/chargebacks

Important: fund retention decisions are tied to internal risk/compliance checks, not just dispute history, so a clean record alone doesn’t always guarantee release.

If you want, paste the email you received here and I can help you draft a stronger escalation message.

green verge
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My account : [email protected]
My Website : mediamatestudio.com

if there is a potential risk as you say, the worst case may happen is extending the hold periof or refund all my customers but not keeping it to you like that since its not yours, I need to discuss with a human at least about my balance as I acurred a significant losses with my supplier.

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late arch
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Hey @green verge we don’t take these questions/requests on discord. Please write to [email protected]

green verge
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Hi vansh, I sent it but no reply, I need to discuss directly

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Its too important case for me to send an email and get a scripted email back after a while

late arch
green verge
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Thanks for reply I really hope they will help me recover my funds