Product verification failed for incorrect reason

[halcyon stump]

Hi Team,

My account’s product verification was rejected with the reason: “We do not support any kind of Manual Digital Services at the moment. We do not accept customisable solutions.”

I would like to clarify that our product does not involve any manual digital services. It functions as an automation platform rather than a custom or manually operated service.

Account Email : [email protected]
Business ID : bus_0Neg10drJv73SSFUBfP6I

Please let me know if any further clarification is required.

[proud yacht]

This needs a manual review from the Dodo onboarding team.

Do this:

• Reply to the rejection email (or open a support ticket) with:
  • Clear explanation of your product flow (how it’s fully automated)
  • Screenshots or a short demo (very helpful)
  • Clarify there is no human/manual fulfillment or customization per order
• Include your Business ID: bus_0Neg10drJv73SSFUBfP6I

Important:

• “Automation platform” is fine, but if users can request custom outputs/services, it may still be flagged as “customizable”
• Make sure your website/product messaging clearly reflects standardized, self-serve usage

If you want, share your product link here and I can help you spot what might be triggering the rejection.