Insufficient balance for refund | Dodo Payments | Page 1

mortal aurora May 18, 2026, 7:02 AM

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Hi, we need to process a refund for one of our users (payment done yesterday). We tried initiating refunds, but it shows insufficient balance in the wallet. We are short by 20-30$ for the refund. I tried, but couldn't find a way to add balance to the wallet.

Please help in this as it's really urgent. Customer is continuously checking if we have processed refund or not.

warm summitBOT May 18, 2026, 7:03 AM

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mortal aurora Hi, we need to process a refund for one of our users (payment done yesterday). W...

Refunds are debited from your available wallet balance, and currently there’s no manual top-up option.

What you can do:

Wait for recent payments to settle into your wallet balance (this usually resolves small shortfalls like $20–30).
If it’s urgent, contact the Dodo team to manually assist or prioritize settlement for your account.

If you want, share your merchant ID and they can help speed this up internally.

viscid ravine May 18, 2026, 7:39 AM

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@raven bramble please help here

meanwhile @mortal aurora please share the payment id you want to refund

raven bramble May 18, 2026, 7:41 AM

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Yes, please share the payment id?

mortal aurora May 18, 2026, 8:03 AM

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pay_0Nf0Oqv2RYK59LCmzjMrg @raven bramble

mortal aurora May 18, 2026, 11:16 AM

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@raven bramble @viscid ravine

raven bramble May 19, 2026, 6:54 AM

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@mortal aurora -Sorry for the delay in response. I will check and provide an update by EOD.

#Insufficient balance for refund