Error white payment

[spark estuary]

@vestal junco why this error comming ? please help
paymentId - pay_0Nej0HP5xJndk98E4WIWC

[thorn iron]

I can’t see internal logs for that payment ID from here.

Quick checks:

• Fetch the payment: GET /payments/{payment_id}
• Look at status and failure_reason
• If it’s failed, check:
  • payment method decline (card/bank)
  • missing/invalid params during creation
  • webhook errors if you rely on confirmation

If you share:

• API response (especially failure_reason)
• How you created the payment (params)

I can pinpoint the exact issue.

[idle sundial]

Payment failed with MANDATE_REQUIRED_SYSTEM

[thorn iron]

MANDATE_REQUIRED_SYSTEM means the payment method requires a mandate (pre-authorization) but none was created/linked.

Common cases:

• Recurring/subscription payment without mandate
• UPI AutoPay / bank debit flows needing prior approval

Fix:

• Create a mandate first (or use a flow that auto-creates it)
• Attach mandate_id when creating the payment
• Or switch to a one-time payment if you don’t need recurring

Check:

• Was this intended as a recurring payment?
• Did you pass any setup_future_usage / mandate-related params?

If you share your payment creation payload, I can point exactly what’s missing.