I haven’t received my payout in my bank account since April 4

[vast cedar]

Hello! At the beginning of April, Dodo Payments sent a transfer to my business account, but I still haven’t received it.
I’ve already contacted my bank, and they confirmed that there were no incoming transfers to my account.

Could you please advise what I should do in this situation? Is there anything I need to check or provide from my side?

My invoice Id Rev/DodoPayments/003657. I can share other payment confirmation or any details if needed. I would really appreciate a prompt response, as I’ve been waiting for this payout for quite some time. Thank you!

[sonic patrol]

This usually needs manual tracing. Do the following:

• Double-check your payout details in Dodo dashboard:

  • Bank account number
  • IFSC/SWIFT
  • Account name (must match exactly)

• Ask Dodo support for payout reference details:

  • UTR / transaction ID
  • Bank name used for transfer
  • Transfer date + amount

• Share that reference with your bank and ask for a trace (not just a check)

• If support hasn’t responded yet, email or raise a ticket with:

  • Invoice ID: Rev/DodoPayments/003657
  • Your registered email
  • Bank confirmation (no incoming funds)

If the transfer failed or bounced, Dodo can re-initiate after confirming details.

[cinder coyote]

Asked the team to check

[vast cedar]

I’ve already double-checked my payout details in the Dodo dashboard - everything matches correctly.

I’ve also reached out to Dodo support, but they haven’t responded for over a week, so I haven’t been able to get any payout reference details from them.

One more thing that might help: in the Dodo invoice, the payout is listed in USD, but my bank does not support or accept USD transfers, it only supports RSD.
My bus_0NZD4ro1AYhI4a95xQyPL
What would be the best next step for me in this case?

[vast cedar]

Do you mean email? I’ve also reached out to Dodo support mail, but they haven’t responded for over a week

[cinder coyote]

I've asked the team to check on my end

Will let you know when there's an update

[cinder coyote]

Could you please dm me your email? It'll be better if further conversations are conducted on email. I'll ask them to check for your email.

[vast cedar]

My email gmail.com Ok, thank you! I'll wait

[cinder coyote]

Btw, really sorry for the delay. All further conversation will be conducted on email. I've asked the team to check it.

[vast cedar]

Hello! I’m following up on my payout issue, as I haven’t received another response via email.

After our communication here, your team mentioned that the transfer was cancelled and returned by my bank. I’ve now confirmed with my bank that the issue is the currency — they cannot receive USD transfers at all, under any circumstances.

They provided me with EUR account details instead. However, EUR transfers require a correspondent bank, and your system does not allow adding intermediary bank details, only a direct account. My account itself is in RSD, which is why the original USD transfer failed.

Could you please advise how we can proceed in this situation?

Is it possible to:

• resend the payout in EUR, or
• provide a way to include correspondent bank details?

Thank you.

[cinder coyote]

@viscid sail please help here

[remote pulsar]

Hey @vast cedar is this still pending?

[vast cedar]

Hello! In the Dodo dashboard, the payout is marked as “success”, but nothing has been received by my bank account.

And your team mentioned that the transfer was cancelled and returned by my bank