#Payout Delayed 10+ Days, No Support Response

1 messages · Page 1 of 1 (latest)

cedar portal
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Payout was initiated on April 18th but has remained pending since then.

On April 23rd, I followed up and requested escalation due to urgent payment needs.

On April 24th, support informed me that the payout failed due to a missing business address and asked me to update it via the dashboard. However, when I attempted to do so, I encountered the following error:

"Re-submit is disabled. Contact [email protected] to request resubmission."

Since the submit option is disabled on my end, I shared my complete address details via email the same day and requested your team to update it from your side and reinitiate the payout.

Since then, I have not received any response from support, and the payout is still pending.

Given that it has now been 10 days since initiation (April 18th to April 28th), this delay is quite long. I request you to please escalate this as urgent and help resolve it at the earliest.

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I’ve already followed this process.

I replied in the same support email thread on April 27th asking for a status update and ETA, and clearly mentioned that the address details were already provided in earlier mail since the dashboard resubmission is disabled.

Here’s what I sent:

  • Requested update on payout status (pending since April 18th)
  • Highlighted urgency due to vendor and developer payments
  • Confirmed address was already shared as dashboard submit is blocked

Despite this, I have not received any response since then, and the payout is still stuck.

At this point, this clearly needs manual intervention from your team.

lavish geyser
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Can you DM me your email @cedar portal

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Will ask the team to check it from my end

cedar portal
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Could you please let me know by when I can expect an update on this?
Since the payout has already been pending since April 18th, I need to plan vendor and developer payments accordingly.

lavish geyser
lavish geyser
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Received a reponse right? @cedar portal

cedar portal
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yes, the form was enabled and I submitted the business address details in the form, thanks

coral galleon
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This is my final formal notice before legal escalation. Your platform marked my withdrawal of $941.08 (Transaction ID: pyt_0Ne59VfuyZBloMWhrBIKL) as “sent” on May 4, 2026, yet I still have not received the funds or any legitimate banking proof confirming the transfer. My account successfully passed full verification, my business is legally operating under a registered LLC, and any unjustified holding of merchant funds or failure to provide transparent transfer evidence raises serious compliance and legal concerns. I am demanding immediately: * Official transfer proof (MT103 / Wire Receipt / Trace ID) * Full sending bank information * A clear explanation for the delay * The exact settlement timeline If this issue is not resolved immediately, I will proceed without further notice with: * Formal complaints to financial regulators and compliance authorities * Banking fraud and dispute escalation procedures * Legal action supported by transaction records, account history, and business documentation * Public exposure of this situation to warn other merchants and businesses I am fully prepared to escalate this matter through every available legal and financial channel until my funds are recovered in full.

lavish geyser
coral galleon
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No one is answering. You're all scammers.

lavish geyser
coral galleon
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I contacted you through the platform and via email for more than seven days without any response.

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The dashboard shows that the money has been sent, but I haven't received anything.

lavish geyser
coral galleon
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Yes, everything was checked before I started working.

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Again, no answer.

lavish geyser
coral galleon
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Rishabh from Dodo Payments
Fri, May 8, 11:52 AM (3 days ago)
to me

Hi HOSSAIN,

We reached out to you on another thread.

Our acceptance policy is very transparent. Dodo supports digital products only.

I have hard news.

Online fitness coaching services is something Dodo Payments does not support at all.

This forced us to refund your transactions and terminate the account.

We do like digital products and if you intend to sell them, we'd be more than happy to support your future endeavors.

Thanks for understanding 🙂

Rishabh Goel

Dodo Payments

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I don't sell coaching; I sell recorded training courses with immediate delivery. I haven't received a response regarding my payment.

lavish geyser
coral galleon
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Yes, I sent them several messages, but no one replied.

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Why isn't my problem being solved? I feel like you're scammers.

lavish geyser
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sorry for the delay