Unable to complete the identity verification

[split quest]

automated identity verification failed for some reason even though the submitted ID was clear, it kept failing at face verification, it might be because the ID was took 5-6 years ago, but can you please help me solve it

[proper bramble]

Face verification failures are usually caused by mismatch or capture issues, not just ID age.

Try this:

• Retake the selfie in good lighting, no shadows on face
• Keep a neutral expression (no smile, no tilt)
• Remove glasses, hats, or filters
• Make sure your camera is clean and high quality
• Match your face position to the on-screen guide exactly
• Use a different device/browser if possible

If it still fails:

• The system may not be able to confidently match your face to the ID
• You’ll need manual verification

Next step: contact Dodo support and share:

• Your account email
• The issue (face verification failing)
• A clear photo of your ID + a selfie holding the ID

They can review and verify you manually.

[split quest]

I have tried all that, but still its failing, how do I do the manual verification or contact the team?

[fleet cobalt]

Hey @split quest What's you business id?

[split quest]

Hey @fleet cobalt Business ID: bus_0NcafHyBDvuVvV4hXnWNF

[fleet cobalt]

Thanks for sharing it!

[split quest]

Thank you!

[fleet cobalt]

It is verified. @split quest

[split quest]

Hey its right now stuck in bank verification, is it over, will the payments work now?

[quasi gulch]

You can collect live mode payments without bank verification. Bank verification will be required to unlock payouts.

[split quest]

I had submitted for bank verification, I think around a week back, when will it get verified?

[quasi gulch]

It shouldn't take that long. Will ask the team to check.

[quasi gulch]

Your bank verification is pending because your bank account name doesn't match the KYC name.

[split quest]

Ya had used my parent's bank account, is that fine or is only mine permitted? if that is the case, will include my bank account

my bank account is in IOB, is it permitted?

[quasi gulch]

You need to use the bank account of the one who did KYC

[split quest]

Got it

[quasi gulch]

If it's you who did the KYC, you need to use your own bank account

[split quest]

Got it, does IOB work?

[quasi gulch]

Indian Overseas Bank?

[split quest]

Yes

[quasi gulch]

It will work

[split quest]

Ok! Will modify the bank details and apply with my IOB account, thank you!

I am not able to modify it, it says waiting for review

[quasi gulch]

Will ask team to unlock

[quasi gulch]

Unlocked

[split quest]

The identity verification which was completed has been put on hold instead of unlocking the bank verification

[split quest]

Yes done, submitted with the updated account

Will wait for verification, thank you!