Unable to Create Licence Keys Manually [BUG]

[weary hemlock]

when trying to create a license-key manually, being on the /sales/license-keys page, the page redirects to products/create.

[gray mango]

This happens when no product exists in your account.

License keys must be tied to a product.
If you don’t have one yet, /sales/license-keys will redirect to /products/create.

Fix

1. Go to Products → Create Product
2. Create and save the product
3. Return to Sales → License Keys
4. Create the license key

If you already have a product and still see this, let me know.

[weary hemlock]

already have a product setup, and license enabled for it.

[gray mango]

Check these quickly:

• ✅ Make sure you're in the same mode (Test vs Live) where the product exists
• ✅ Confirm the product is saved and active (not draft)
• ✅ Ensure the product has at least one price attached
• ✅ Verify License Keys are enabled in the product settings and saved

If all of that looks correct, are you seeing this in Test mode or Live mode?

[weary hemlock]

1. Yes, both are on same 'Live' mode
2. the product is saved, and active (i am able to access via perma link), how else you verify if it is active?
3. a price is attached
4. Yes, License key is enabled for the product

[gray mango]

If all 4 are confirmed, check these:

• ✅ Make sure you’re in the correct workspace/org (top-left switcher)
• ✅ Confirm you have Owner/Admin permissions (not limited role)
• ✅ Try a hard refresh or open in incognito (rule out stale session)
• ✅ Log out and back in to reset dashboard state

To verify it’s truly active:

• Open the product → status should show Active
• It should not show Draft or Archived

If it still redirects, share:

• Product ID
• Screenshot of the product page header (showing status + mode)

This may need a quick backend check.

[weary hemlock]

@edgy lance need further assistant here.

[edgy lance]

@radiant wyvern please help here

[weary hemlock]

Hey @radiant wyvern
any progress here?

[radiant wyvern]

Yes, we know it routes to the product page because that’s where the license key is configured. In Dodo Payments, you cannot create a license key directly by clicking a button. The license key is automatically created once the payment is successfully completed and send to customer email

[weary hemlock]

I understand, but
The top right button says,
"New Licence Key" -> which translates to "add a new licence key to the table/record", so it's misleading UI.

also, for a use case like, I plan to run free give aways for few random users,
where i will need to generate license keys and be send to the winners.

i know, the similar could be achieved by having a replica of licence table on my DB, and treat it as a source of truth, and add new keys there directly and then send custom emails. But i would like my DODO account to be the source of truth, as it's closest to the payments.

cc: @main sentinel