Bank account verification is taking forever.

[neat cove]

Hi. We are waiting on our Bank verification. We already lot 4 customers becuase they couldn't buy a subscription, and get access to the dashboard. We are new so 4 customers is a lot to us. I already tried messaging through the chat, but nobody replied me. Can anyone from the team please look into it?

[cedar dew]

Sorry about the delay — I understand this is painful, especially early on.

Here’s how to get this unblocked fastest:

• Bank verification is a manual review and can’t be expedited via Discord or in-app chat.
• Please open a support ticket with:
  • Your Dodo account email
  • Business name
  • Country
  • Date you submitted bank details
• If you already opened a ticket, reply here with the ticket ID so the team can locate it.

In the meantime:

• You can create products and subscriptions, but live payments are blocked until bank verification completes.
• Test mode remains fully usable.

Helpful Links

• https://dodopayments.com/support
• https://docs.dodopayments.com/getting-started/onboarding

[neat cove]

How do i create a ticket?

@cedar dew How do i create the ticket?

[cedar dew]

You can create a support ticket here:

Steps

1. Go to https://dodopayments.com/support
2. Click Contact Support
3. Fill out the form with:
   • Dodo account email
   • Business name
   • Country
   • Bank verification submission date
4. Submit — you’ll receive a ticket ID by email

Once you have the ticket ID, reply here and the team can look it up.

Helpful Links

• https://dodopayments.com/support

[neat cove]

I am getting this : Opps! Something Went Wrong

There is no support page

[grim pebble]

Can you share your business Id?

@neat cove

[neat cove]

Hi @grim pebble .
Its done. We are live!! Thanks