Emails deliverability issue

[terse sedge]

Hey guys, 2 customers did not receive emails with license key and I do not receive emails with notification about purchase. Could you take a look?

[raven estuary]

Thanks for reporting — a few quick things to check:

• License keys are only emailed if “Send license key via email” is enabled for that product.
• If disabled, customers won’t receive the key automatically (you’ll still see it in the Dashboard).
• Merchant purchase notification emails are not sent by default — those require webhooks or a custom email flow.

Next steps

1. Dashboard → Product → License Keys → confirm email delivery is enabled.
2. Check the affected orders and confirm the license keys were generated.
3. If email was enabled and keys exist, this may be a delivery issue — please DM an order ID so the team can investigate.

Helpful Links

• https://docs.dodopayments.com/features/license-keys
• https://docs.dodopayments.com/developer-resources/webhooks