Subscription payment stuck on “processing”

[gusty nebula]

Hey folks,
I have a subscription product, I was checking if my live mode was working correctly. So i made a payment via card but it has been stuck in “processing” state since 18th Jan. It’s been over a week.

Have used dodo before on another project and had’nt faced this issue!

Could you please help me out!

Thanks!

[vital torrent]

This isn’t expected behavior.

In Live mode, a card payment should never stay in processing for more than a few minutes.

Most common causes:

• Card payment is awaiting network confirmation and got stuck
• Payment requires manual review/intervention
• Edge-case failure at the acquiring bank level

What to do next:

1. Share the payment_id / subscription_id with Dodo support (don’t post it publicly).
2. Open a support ticket mentioning:
   • Live mode
   • Date: Jan 18
   • Status stuck in processing
3. If this was a test, don’t retry on the same card until support resolves it.

Dodo will either:

• Move it to failed, or
• Manually complete/void it on the backend.

Helpful Links

• https://docs.dodopayments.com/support
• https://docs.dodopayments.com/api/payments

[lost forge]

@gusty nebula - Please share the payment id?

[gusty nebula]

Hey Venkatesh,
Here’s the payment id: pay_0NWYfVzigPnP4AzBsJSX7

[lost forge]

Will check with the team and confirm tomorrow

[gusty nebula]

Sure thanks! 🙏🏻

[gusty nebula]

Hey @lost forge any updates?

[lost forge]

We’ve identified the issue, and our team is currently working on a fix. It should be resolved soon.