#Regarding Merchant acceptance

1 messages · Page 1 of 1 (latest)

pastel lily
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Hey team

We have recently started using Dodo as a payment processor in our SaaS tools and went across the merchant acceptance criteria and it seems a little vague ( atleast for us)

Our tool is actually an agentic search tool like Exa or Tavily which allows your agents / ai to access the internet ( public internet , not behind paywalls etc)

our tool -- https://www.keirolabs.cloud/

Just wanted clarification from the team that are we good on this or we might face issues down the road?

Regards,
Manny

Keiro
Keiro - Affordable Web Scraper API | AI Search & Data Extraction

The most affordable web scraping API for AI and LLMs. Get structured data at 80% lower cost. 50% off cached requests.

nova thistle
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@flint ivy

night marlinBOT
# pastel lily Hey team We have recently started using Dodo as a payment processor in our SaaS...

Short answer: likely acceptable, but will require review.

Based on what you described:

  • AI / agentic search SaaS accessing the public web is not automatically prohibited.
  • This falls under AI tools and possibly search / automation, which are allowed but reviewed.

What matters for approval:

  • No scraping of personal data, paywalled content, or ToS‑restricted sources.
  • No mass scraping, spam, or outreach automation.
  • Clear usage policies, disclaimers, and customer-facing documentation.
  • You sell software access, not data resale or downstream monetization of scraped content.

What can cause issues later:

  • Positioning that implies scraping, bypassing site restrictions, or API abuse.
  • Users misusing the tool for lead scraping or spam without guardrails.
  • High disputes or unclear value delivery.

Recommended next step:

  • Email [email protected] with:
    • A short product description
    • Demo / dashboard access
    • Your acceptable-use policy
    • Clarification that only public, non-restricted content is accessed

Helpful Links:

Dodo Payments Documentation
Merchant Acceptance Policy - Dodo Payments Documentation

This policy will help you understand the types of businesses we support, the types we restrict or prohibit, and how we enforce our standards.

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Hey @pastel lily, We have limited availability over weekends, but rest assured we'll get back to you as soon as possible!

exotic karma
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@pastel lily All good, I have checked the website.
cc: @hexed zinc

pastel lily
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Thanls a ton @exotic karma

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Do I still gotta send the email to the compliance dept @exotic karma

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?

exotic karma
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You don't need to - if they have any follow on questions they will get back to you.

pastel lily
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Sure @exotic karma , Thanks a ton

hexed zinc
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Tell me your biz id / email
I’ll approve product

Payout may take time additional time till Tur

pastel lily
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Thanks a ton @hexed zinc

hexed zinc
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Approved your product 🙂
Please submit KYC, Bank and other details so that we can approve your payouts
They will be confirmed on Tue

pastel lily
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Jeez thanks a ton @hexed zinc

hexed zinc
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Anytime - we are a ping away 🙂

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Can we create a WA/Slack/Discord group with your team?
Will ensure you get priority support

vestal knoll
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Hi please check my case also please

hexed zinc
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I am reviewing all atm
I can prioritise yours if you share your email / biz id

vestal knoll
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bus_0NWuVNfg3xDGyLf46KMFH

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This is my business id

pastel lily
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I'll ping you on WhatsApp

hexed zinc