I refunded someone that paid on a visa card and it said successful refund yet they just disputed

[frail crow]

This can still happen. A successful refund does not block a dispute.

Common reasons:

• The cardholder filed the dispute before the refund settled (Visa refunds can take 5–10 business days).
• The cardholder didn’t recognize the refund descriptor.
• Their bank processed the dispute automatically.

What to do now:

• Respond to the dispute and submit the refund confirmation + timestamp.
• The dispute will usually be closed in your favor once the bank verifies the refund.
• Do not refund again.

If you already see the refund marked as succeeded, you’re covered — just complete the dispute response.

Hey @slow tinsel, We have limited availability over weekends, but rest assured we'll get back to you as soon as possible!

[slow tinsel]

do you have visa RDR so we can auto refund disputes, i refund people that ask for a refund but some people dispute without asking

wait nvm it was the same transaction that disputed twice idk how thats possible

@frail crow Do you have visa rdr

[frail crow]

Short answer: No — Visa RDR is not currently supported.

Details:

• Dodo does not have Visa Rapid Dispute Resolution (RDR) enabled.
• Disputes cannot be auto-refunded at the network level.
• You must manually respond to disputes in the dashboard.
• If a refund was already completed, submit the refund proof + timestamp and it’s usually closed in your favor.

If this is important for your volume, contact the Dodo team to discuss options.

Helpful Links

• https://docs.dodopayments.com/features/transactions/disputes
• https://docs.dodopayments.com/features/transactions/refunds