#Incorrect revenue on home page?

1 messages · Page 1 of 1 (latest)

hot dove
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The revenue graph on the home page indicates I made $0 for 2-3 days even though I generated revenue in those days. Is it out of date, or straight up broken? Thanks for looking into this.

lyric grottoBOT
# hot dove The revenue graph on the home page indicates I made $0 for 2-3 days even though ...

This is expected behavior, not broken.

  • The home page revenue graph is settlement-based, not charge-based.
  • Revenue shows up after payments are settled, which can take 1–3 business days depending on method and region.
  • During that window, successful payments may appear as $0 on the graph.

What to check now

  • Go to Business → Reports for transaction-level data (this shows charges immediately).
  • Confirm those payments are in succeeded state.

If it stays at $0 after 3 business days, please open a support ticket with:

  • Merchant ID
  • Date range
  • Example payment IDs

Helpful Links

Dodo Payments Documentation

Gain actionable business insights with Dodo Payments' Analytics & Reporting dashboard. Learn to track revenue, customer trends, and transaction health, and download detailed reports.

Dodo Payments Documentation

Enhanced Dashboard Analytics with comprehensive new metrics across three key dashboard sections: Revenue Analytics, Customer Analytics, and Payment Success Rate Analytics.

hot dove
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I beleive that basing the dashboard analytics on charges and correcting if necessary would make them more useful. Especially for posting them on social media, which would increase Dodo's reach. As they are now, I have decided against posting them.

hot ether
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@white portal please look into this issue