Cloudflare is preventing users to pay !!! URGENT | Dodo Payments | Page 1

brisk oyster Jan 14, 2026, 8:54 AM

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Team, the users are blocked on accessing the checkout page. This is a huge impact on our platform.
Please see the attached screenshots:

ruby cargoBOT Jan 14, 2026, 8:55 AM

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brisk oyster Team, the users are blocked on accessing the checkout page. This is a huge impac...

We can’t see screenshots here, so need one quick check to diagnose.

Please confirm one of the following:

Exact error message/code shown on checkout
Whether this happens in Test or Live mode
Checkout URL format you’re using (host + path, no secrets)

Common immediate causes to verify meanwhile:

Checkout opened with test keys on live domain (or vice‑versa)
Checkout session already expired
Country/IP blocked by browser/VPN or network policy
Using a non‑Dodo domain iframe or mixed HTTP/HTTPS

Share the error text or URL pattern and we’ll pinpoint it fast.

night jetty Jan 14, 2026, 8:56 AM

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brisk oyster Team, the users are blocked on accessing the checkout page. This is a huge impac...

Did they use that page too many times

brisk oyster Jan 14, 2026, 8:57 AM

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They are trying to pay

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and got this error from the start

night jetty Jan 14, 2026, 8:57 AM

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Interesting, it usually shouldn't happen

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Are they using a VPN?

brisk oyster Jan 14, 2026, 8:58 AM

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They are from Italy, Niger, Indonesia

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No VPN is used & they tried to clear chache and use different browsers

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example of affected user

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night jetty Jan 14, 2026, 9:00 AM

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brisk oyster No VPN is used & they tried to clear chache and use different browsers

Very weird. For testing, I tried to spam page reloads and after 20+ reloads I got rate limited

brisk oyster Jan 14, 2026, 9:00 AM

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There are like 2-4 mins between purchase attempts

night jetty Jan 14, 2026, 9:01 AM

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@vague terrace please check those payment ids

brisk oyster Jan 14, 2026, 9:01 AM

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my folow is like this.
Woocommerce cart -> woo checkin -> dodo page

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so it will take every user at least 1-2 mins to complete the checkout

night jetty Jan 14, 2026, 9:02 AM

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brisk oyster my folow is like this. Woocommerce cart -> woo checkin -> dodo page

Can you ask that person to use another network (like Mobile Hotspot) if possible?

brisk oyster Jan 14, 2026, 9:02 AM

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I will try

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they are landing on my site, try to but

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buy...etc

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:))

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it is not easy to contact

frosty hazel Jan 14, 2026, 9:03 AM

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I got same issue since yesterday

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not just from 1 customer

brisk oyster Jan 14, 2026, 9:03 AM

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for me many are impacted...I will post here the payment ids for them

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User 1:
pay_0NWG5if8GTHXXKKYk3W4W
pay_0NWG51IIoQRL0etLgcEkW
pay_0NWG4bHoLCc9FtWRLFIJn

User 2:
pay_0NWEt45zZn1Aey03wmNTy
pay_0NWEsgie4rxxv67IPMaoI
pay_0NWG2XRwkSRuUw1t3xNLc
pay_0NWG4NDoXRvrhBrAbTxJb

User 3:
pay_0NWFfPIGyEaX6vp6Y9g99
pay_0NWFfpyUu18atVLJT5Gxs
pay_0NWFhgJH806uRs1q9htHY
pay_0NWFhqScSwl0Munq95Lta
pay_0NWFjzPIESSVkRa8Aamhd

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and more

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as I said 2-3 mins between every payment attempt ... 🙁

night jetty Jan 14, 2026, 9:06 AM

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I asked the team to check

brisk oyster Jan 14, 2026, 9:07 AM

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And thanks mr. @night jetty - appreciate the help 🙂

brisk oyster Jan 14, 2026, 9:57 AM

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Other user:
pay_0NWGKGmWe56U9BLrBGpNl
pay_0NWGJkjUUEJmS1vNkCcnd
pay_0NWDgdjaFvhJyErut0uUE
pay_0NWDgDwj9mA4TK6DH6dD7

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Are you using IP blocking or caching on the checkout page?

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I asked him to clear cache, use other browser....no succes

night jetty Jan 14, 2026, 10:04 AM

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@brisk oyster @frosty hazel This issue should be fixed now

brisk oyster Jan 14, 2026, 10:05 AM

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ok! Thanks mr @night jetty - I will email all users to try again

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should I ask them to clear chache again?

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was the issue related to this?

night jetty Jan 14, 2026, 10:06 AM

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brisk oyster was the issue related to this?

Not sure. I just received a response that it's fixed.

brisk oyster Jan 14, 2026, 10:15 AM

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Sancho - sorry to be a pain, but please ask them to purge cache

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old users...have the same issue now

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Dodo checkout page is not working to them

tranquil jay Jan 14, 2026, 10:41 AM

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@brisk oyster we have purged the cache - it should work now.

brisk oyster Jan 14, 2026, 10:49 AM

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Perfect! @tranquil jay Thanks

frosty hazel Jan 14, 2026, 11:26 AM

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@tranquil jay

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After address input

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the page just reload infinitly

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When it reloads, pressing the X button fixes it.

brisk oyster Jan 14, 2026, 11:40 AM

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Definitely, there is a loop issue....with loading and reloading - @night jetty

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The issue is not solved

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also...I'm not a professional in engineering/programming (only just 10 years of cyber experience), but cache should never be enabled on checkout pages...they are super dynamic in content, and cache can cause loops/errors, etc.

tranquil jay Jan 14, 2026, 11:51 AM

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Yes we are on it - trying to debug the issue.

brisk oyster Jan 14, 2026, 11:52 AM

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pleae help.......lot of money lost 🙁

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we grow -> Dodo grows ... win win 🙂 Thanks for your help

tranquil jay Jan 14, 2026, 11:52 AM

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Yes @brisk oyster, I am personally looking into this issue

brisk oyster Jan 14, 2026, 3:18 PM

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any updates?

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clients are not happy - they are locked by Cloudflare, and the Dodo page checkout is not loading

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I istructed to clean, clear cache / incognito....nothing is working

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🙂

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this one..is the hero for today

tranquil jay Jan 14, 2026, 3:33 PM

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@brisk oyster we have validated the cloudflare issue is not happening

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is there a way to possibly get on a call and understand?

brisk oyster Jan 14, 2026, 3:33 PM

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sure

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call me on DM or I can give you mobile

tranquil jay Jan 14, 2026, 3:34 PM

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are you able to replicate the issue on your side?

brisk oyster Jan 14, 2026, 3:34 PM

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on my side not

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only client side

tranquil jay Jan 14, 2026, 3:34 PM

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can you bring your customer on call with me?

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also can you share me your website so that I can also test?

brisk oyster Jan 14, 2026, 3:36 PM

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I send you DM 🙂

cursive mauve Jan 14, 2026, 5:53 PM

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Experiencing same issue

tranquil jay Jan 14, 2026, 5:57 PM

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Hi Folks,

Thank you for reaching out and providing those details.

Some users reported this same issue about 5-6 hours ago, and we resolved it at that time. However, for existing sessions, you may need to clear your browser cache and cookies or try again in incognito mode due to browser caching. It should work correctly now.

brisk oyster Jan 14, 2026, 7:02 PM

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Thanks

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a similar issue took time few mins ago 🙁

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infinite loop payments:
pay_0NWHqnpVSJTfUeNQqCKPb
pay_0NWHqQPiqwIjwOV822o2R

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he tried to pay one time, and 2 payments were created due to the loop 🙁

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1 -same client fighting from the morning to purchase
2 & 3 - new client trying to buy after mr @tranquil jay mentioned the fix here

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tranquil jay Jan 14, 2026, 7:10 PM

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@brisk oyster we need to wait till CDN cache clears out - ideally it takes 12 to 24 hours - cloudflare generally maintains regional cache across the world and probably that only causing the issue - I have purged cache as well but still if it's happening then we don't have a choice but to wait.

brisk oyster Jan 14, 2026, 7:10 PM

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got it

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as a similar story

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for a founder to another founder

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when i did the academy 1st...it has staging.academy..... subdomain - Cloudflare cached it

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and when I tried only on that laptop...to access the academy.hackand fix..... it gave me back the same staging stuff

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so I understand your issue, because I had something similar in my hands 🙂

tranquil jay Jan 14, 2026, 7:12 PM

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Yeah this Cloudflare CDN cache is super tricky

brisk oyster Jan 14, 2026, 7:13 PM

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Cloudflare + Varnish

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never togheter

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and not on checkout / cart pages

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:))

tranquil jay Jan 14, 2026, 7:18 PM

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Yeah, we learnt our lesson.

brisk oyster Jan 14, 2026, 7:20 PM

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security and productivity - cat and mouse :))
Nice job for you and the team for managing this Cloudflare stuff - I sent you a connect on LinkedIn 😉

tranquil jay Jan 14, 2026, 7:20 PM

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brisk oyster security and productivity - cat and mouse :)) Nice job for you and the team for ...

Thanks connected on Linkedin

brisk oyster Jan 15, 2026, 9:23 AM

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just to be here - from one of my customers 🙂

Hope the cache will be solved soon ---

tranquil jay Jan 15, 2026, 9:23 AM

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brisk oyster just to be here - from one of my customers 🙂 Hope the cache will be solved soo...

yes still couple of hours pending for the 24 hrs to pass.

brisk oyster Jan 15, 2026, 9:24 AM

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from client:

"I've tried and problem is still present
I've tried in incognito mode and using another intenet connection"

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:)) Crazy cloudflare

#Cloudflare is preventing users to pay !!! URGENT