Payment - something went wrong | Dodo Payments | Page 1

terse swan Jan 6, 2026, 3:18 PM

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Hello team,

I have a user who is getting this error when he tries to do the payment. After he entered the card details and pressed pay, this issue appeared 5 times in a row.

grand iron Jan 6, 2026, 3:18 PM

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@real fossil @marble relic please help here

terse swan Jan 6, 2026, 3:19 PM

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IDS of the last payments:
pay_0NVhvcHtw51gbu6KPMyvO
pdt_kUBiXIeZOdLWoPh6mfFKG

terse swan Jan 6, 2026, 3:48 PM

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Issues like those appeared starting from January 2, 2026 - Unfortunately, users who did successful payments on Jan 2, failed today - have you implemented any firewall etc in the last days?

grand iron Jan 6, 2026, 3:51 PM

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Will check with the team and let you know

terse swan Jan 6, 2026, 3:51 PM

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Please do

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This is the impact only for one customer

terse swan Jan 7, 2026, 7:10 AM

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hello team! Any updates?

grand iron Jan 7, 2026, 7:15 AM

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terse swan hello team! Any updates?

I've forwarded it to our dev team and they are looking at it

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It seems like a rare case

terse swan Jan 7, 2026, 7:21 AM

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Thanks, man! Other payments are working fine, but those...are quitting during Dodo checkout - some users reached our inbox with issues 🙁

jolly gorge Jan 7, 2026, 7:32 AM

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@steady sentinel @prime stone can you help?

terse swan Jan 7, 2026, 8:02 AM

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Today the user has this error

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pay_0NVkzm9dI128QYwfNOfKM

grand iron Jan 7, 2026, 8:03 AM

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Will forward this too

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@real fossil @marble relic

terse swan Jan 7, 2026, 8:03 AM

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Thank you thank you 🙂

prime stone Jan 7, 2026, 8:09 AM

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terse swan Thank you thank you 🙂

I am checking with the team, will update you shortly

terse swan Jan 8, 2026, 10:43 AM

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other payments with the same error:
pay_0NVpkrPDTfKtHE78R922z
pdt_0NUPaWfMnKGGYKT2eDppd

Error Code: ORDER_CREATION_FAILED
Error Message: order Currency not enabled for this merchant account

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Thank you! 🙂

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I observed that this error appears when the payment in the local user country is not available for that country - the amount is shown to the user in USD that is the default on my site.

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The idea is that until 2 days ago, payments from those users' locations were working fine....starting with 6 Jan, when I created this support ticket...the payments for the same users started to fail with this order currency error.

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No rush! I just try to provide you as much context as possible 🙂

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You are doing a great job!

prime stone Jan 8, 2026, 11:00 AM

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@terse swan

Please check the dms

terse swan Jan 10, 2026, 8:15 AM

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Hello

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The order currency issues were not soleved

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I have clients form Vietnam and Cameroon - those are mentioned in Dodo documentation as available for receiving payments from, but the payments are failing

prime stone Jan 10, 2026, 8:17 AM

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Sorry for the inconvenience caused.

terse swan Jan 10, 2026, 8:18 AM

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Payment id: pay_0NVx9iGQEXVteW8z2lsG5

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Please help , 🙏

prime stone Jan 10, 2026, 8:19 AM

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We’ll check with the team again on Monday, and We will try to fix this soon.

terse swan Jan 11, 2026, 1:19 PM

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Adding this for evidence for the dev team. Same user, same card, same location.

Failed payments on 11 Jan with Error Message: order Currency not enabled for this merchant account
pay_0NW3fMP4o0t98Yduteba0
pay_0NW3fyuFpSpMf1HF0FlO3

Success payment on 18 Dec
pay_0NULKHzVe8irF3ftNNaof

prime stone Jan 13, 2026, 5:45 AM

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Hi @terse swan ,

Some countries were not enabled from our end earlier. We’ve now enabled them and verified that everything is working correctly.

For test mode, you can use Google Pay to test the flow. Card payments won’t work in test mode for countries other than the US and India.

Please try again.

Sorry for the inconvenience caused.

terse swan Jan 13, 2026, 8:16 AM

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If you solved it! I trust Dodo 🙂

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The issue was only with those countries. If you enabled all of them, then it is perfect, and Thank You!

acoustic marlin Jan 13, 2026, 5:24 PM

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I have a similar issue for the Jordan user

prime stone Jan 13, 2026, 5:51 PM

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@acoustic marlin -
Jordan fixed

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Please share the payment id?

acoustic marlin Jan 14, 2026, 5:23 AM

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prime stone <@756070976281641001> - Jordan fixed

pay_0NVfXxKCrqzkB0oNcCdQL

#Payment - something went wrong