They say me that when they try to payment here comes this card don’t support this type of purchase, how solve the issues
#Some of my client don’t success to pay
lapis nimbus
tender pantherBOT
They say me that when they try to payment here comes this card don’t support thi...
This error comes from the issuing bank, not Dodo.
Common causes
- Card doesn’t support online / international / recurring payments
- 3DS not enabled or failed
- Merchant category is blocked by the bank
- Prepaid / virtual cards with restrictions
How to resolve
- Ask the customer to:
- Enable online + international payments in their bank app
- Complete 3DS authentication
- Try a different card (debit/credit, non‑prepaid)
- Make sure you are:
- Using the correct mode (Test vs Live)
- Charging in a supported currency
If it still fails, the customer must contact their bank — merchants cannot override this decline.
lapis nimbus
Some of my client don’t success to pay