Issue with the payment currency shown during checkout

[ashen wigeon]

Hi Team,

I’ve integrated the payment gateway with my global SaaS tool and created a one-time product in INR currency just for the Indian customers so they can avail UPI method for payment. For the last one month, this worked well and showed them the price in INR in the checkout page. But something changed since yesterday and they are being shown the same amount in USD during checkout. I didn’t update any settings for the product or business in the dashboard at my end.

Can you check why this is happening? Did something change at your end?

[hallow lintel]

It seems like the issue you're experiencing with the currency display might be related to the adaptive currency feature or some recent changes in how currencies are handled in the checkout process.

Here are a few things to check and consider:

1. Adaptive Currency Settings: Ensure that the adaptive currency feature is configured correctly. This feature automatically displays prices in the customer's local currency based on their location. If this feature is enabled and the customer's location is detected as outside India, it might default to USD【4:12†source】.

2. Currency Override: Verify if there's any currency override setting in your checkout session creation that might be affecting the displayed currency. The billing_currency parameter should only take effect when adaptive currency is enabled【4:8†source】.

3. Dashboard and API Settings: Double-check your dashboard settings and API requests to ensure that INR is set as the default currency for the product in question. There might be a misconfiguration or an update that changed the default settings【4:10†source】.

4. Payment Method Configuration: Review the allowed payment methods and ensure that UPI is enabled and properly configured for transactions in INR. Sometimes, the payment method availability depends on the currency and customer location【4:7†source】【4:11†source】.

If these steps do not resolve the issue, it might be beneficial to reach out to Dodo Payments support for further investigation, as there could be backend changes or issues not covered in the documentation.

Helpful Links

• Adaptive Currency
• Checkout API Reference
• Payment Methods

[ashen wigeon]

As I already mentioned, this was working as expected for the past month even when adaptive pricing was turned off since the product was set up with INR currency. So during checkout, regardless of the users location, the actual price was shown in INR.

[desert ember]

Can you please send the payment id here

[ashen wigeon]

pay_Nf6aYA7Kf9vmpHSwG1JuI
pay_Nf6aYA7Kf9vmpHSwG1JuI

Here's my business ID just in case: bus_8Xv18akRe1xsoQzneqy3H

[desert ember]

Will look into it

[ashen wigeon]

Thank you. Please take this up on priority because my users are facing this issue and I'm losing out on potential revenue. You can even see many payments in "not initiated" state because of this.

[desert ember]

@hard thistle please help here

[ashen wigeon]

I’m enabling the Adaptive Currency feature temporarily to help mitigate the issue for now. However, please note that everything was working earlier even with this setting turned off. The checkout page was still showing prices in INR without adding any conversion amount to the actual price.

[ashen wigeon]

Hi team, any update on this?

[hard thistle]

What is your product currency?

Please Share the product_id

We will cross verify from our end

[ashen wigeon]

pdt_L5QCB4Sj6SvdF5yyWC5dY
pdt_audS6nFroD2Dsd4WoO5U4

[ashen wigeon]

Guys, I request you to please take this up on priority, I'm loosing out on potential revenue and users are abandoning the checkout page because of price discrepancy. Let me know if there is something to be done from my side

[hard thistle]

Sorry about this, @ashen wigeon. We understand the impact this may have on your revenue. Our team is actively working on this and we’ll fix it Asap

We update you once resolved

[hard thistle]

It is fixed

[ashen wigeon]

Hi Venkatesh, thanks for looking into this. However, I’m still seeing USD amounts on the checkout page for one-time products that are set up with INR pricing.

[hard thistle]

Disable adaptive currency in business settings

[ashen wigeon]

I disabled the adaptive currency settings and still the issue persists.

[hard thistle]

What is the billing country?

[ashen wigeon]

India(INR)

[hard thistle]

You products is in inr and u see usd in checkout page?

[ashen wigeon]

Yes

[hard thistle]

Share the screenshot of product and checkout page

[ashen wigeon]

The product id here is: pdt_audS6nFroD2Dsd4WoO5U4

[ashen wigeon]

@hard thistle Any update on this resolution?