#"status": "failed" on Rupay cards.. why?

1 messages · Page 1 of 1 (latest)

plush heart
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I'm getting this error..

error_message: "Invalid authorization details."
error_code: "UNKNOWN_ERROR"

ember widgetBOT
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The error message "Invalid authorization details" with the error code "UNKNOWN_ERROR" typically indicates an issue with the authorization process in the Dodo Payments API. Here are some steps you can take to troubleshoot and resolve this error:

  1. Verify API Key: Ensure that the API key you are using is correct and has the necessary permissions. Check if you are using the appropriate key for the environment (test or live).

  2. Check Environment Variables: If you are using environment variables to store your API key, ensure that they are correctly set. Make sure that the environment variable DODO_PAYMENTS_API_KEY is properly configured and accessible in your application.

  3. Test vs Live Mode: Confirm that you are using the correct API key for the mode you are operating in. Test mode keys should be used with test endpoints, and live mode keys with production endpoints【4:0†source】.

  4. Regenerate API Key: If you suspect that the API key might be compromised or incorrect, regenerate it through the Dodo Payments dashboard and update your application with the new key【4:10†source】.

  5. Debug Logging: Enable debug logging in your application to capture detailed information about the requests being made to the Dodo Payments API. This can help identify if there are any issues with the request headers or payload【4:0†source】.

If these steps do not resolve the issue, consider contacting Dodo Payments support for further assistance, as the "UNKNOWN_ERROR" might indicate a system-level issue that requires their intervention【4:14†source】.

Helpful Links:

Dodo Payments Documentation
Error Codes - Dodo Payments Documentation

Learn more about error codes and how to resolve them in Dodo Payments API.

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Hey @plush heart, We have limited availability over weekends, but rest assured we'll get back to you as soon as possible!

grave peak
plush heart
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pay_NaSckojHHNOrhi2FqTy6C

And

pay_DZkPKSNJdyeq1yzCyy24N

grave peak
plush heart
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Okkyy

plush heart
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Also for further context..

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Another person was able to pay

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I did not do any changes to the project..

grave peak
lone basin
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Will check the payment and update you accordingly

plush heart
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pay_jUEZDYDulS0tq83Y3JTwv

This is the payment ID which worked just an hour later

plush heart
lone basin
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It is succeeded

plush heart
plush heart
grave peak
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@lone basin

plush heart
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Guys, it's okay

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It's weekend night

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You can let me know on Monday too

lone basin
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Checking..

plush heart
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I just need to know the reason why it failed. That's all

grave peak
lone basin
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I’m not sure about this error. I need to check with the team and will update you on Monday.

plush heart
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Okk! No problem

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Thank you so much!

plush heart
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Guys any update

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?

lone basin
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Yeah,

Sorry for delay in response ,

This happens when 3DS is failed for the card

plush heart
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Is that an issue from my end?

lone basin
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The issue from card, ask the customer to check with card provider.

plush heart
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Okkyy,

This is was supposed to be my first customer..

They tried paying by UPI initially which also failed..

pay_D9n2q1pXTeXg7JbYOJBmG

Why did this happen?

So basically the customer tried to pay three times with 2 different methods all failed

plush heart
plush heart
grave peak
lone basin
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Our team working on it.

plush heart
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On why the first upi payment failed

lone basin
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Same issue Unknown error

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Our team working on it.

plush heart
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Okkyy! Let me know!