#payment cant go through

1 messages · Page 1 of 1 (latest)

violet iris
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Client can't pay the invoice and receiving such an error
Please can someone review it asap?

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neat lagoonBOT
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To help your client resolve the payment error, follow these steps to diagnose and potentially fix the issue:

  1. Identify the Error Code: Check the specific error code and message provided during the payment attempt. Common error codes include:

    • INSUFFICIENT_FUNDS: The account doesn't have enough funds.
    • INVALID_CARD_NUMBER: The card number format is incorrect.
    • CARD_DECLINED: The card was declined by the issuing bank.

  2. Verify Payment Details: Ensure that all payment details are correct:

    • Card number
    • Expiry date
    • CVC code
    • Billing address

  3. Retry the Payment: Sometimes, retrying the payment can resolve transient issues, especially if they are related to network errors or temporary declines.

  4. Use an Alternative Payment Method: If the issue persists, try using a different card or payment method. This can help if the problem is specific to a particular card or bank.

  5. Contact the Issuer: If the decline continues, advise the client to contact their bank or card issuer to understand the reason for the decline and resolve any issues from their end.

  6. Check for System Errors: Review any network or processing errors on your side that might be affecting the transaction. This includes ensuring your API keys are correct and your system is configured to handle payment processing.

If none of these steps resolve the issue, consider reaching out to Dodo Payments support for further assistance.

Helpful Links

Dodo Payments Documentation
Error Codes - Dodo Payments Documentation

Learn more about error codes and how to resolve them in Dodo Payments API.

Dodo Payments Documentation
Payments - Dodo Payments Documentation

The Payments section provides merchants with a detailed overview of all payment transactions. Merchants can track payment statuses, initiate refunds, and access payment details for each transaction.

violet iris
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Any live support available?

opaque trench
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is it live or test mode?

violet iris
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Live

violet iris
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Guys,possible to get it resolved?

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We need this payment to be covered before the end of month(

opaque trench
violet iris
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pay_vOEEXbTofGrBMP4mgkLYb

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pay_4Ke5Fee4tbCE5dzCAVEjU

opaque trench
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Hi @violet iris ,

Please ask them to try using a different card or a different payment method.

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Please check with your client and confirm whether the card they are using was issued in India or outside India?