Payment successful but subscription failed?

[last oasis]

Someone successfully paid for the subscription but the subscription's status is "failed". The payment ID is pay_tdmvWzo1k8o4PINg5AGK4 and the subscription ID is sub_qWo6QgVmb2cL6YTkqVrXq

(it has been 5 days)

[karmic venture]

@queen sedge please check this

[queen sedge]

@last oasis checking

@last oasis I checked in this case the first payment is successful but we didn't recieve the mandate that's why the subscription failed. This is a super edge case.

[last oasis]

what can be done about it?

[queen sedge]

if you haven't provided the benefit - you can refund the about or provide one-month access to the customer

[last oasis]

oh so i have received the money, just something went wrong internally?

[queen sedge]

yes correct

[last oasis]

okay