Account Paused | Dodo Payments | Page 1

lyric patrol Oct 29, 2025, 8:14 AM

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Hi, I recently received an email from Dodo Payments stating that my account has been deactivated because it does not comply with their terms.
However, they didn’t provide any explanation. I’ve double-checked, and I don’t believe my account falls under any prohibited category.
Could you please help me with this?

thorn cypressBOT Oct 29, 2025, 8:15 AM

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I'm sorry to hear about the deactivation of your account. Account deactivation by Dodo Payments can happen for several reasons, often related to compliance with their terms and policies. Here are a few potential reasons your account might have been deactivated:

Policy Violations: This includes misclassifying your business, using proxy merchants to avoid enforcement, or engaging in prohibited activities such as selling deceptive or harmful products【4:2†source】.
Prohibited Business Types: Dodo Payments does not support certain business types, such as those involving physical goods, illegal or age-restricted products, adult content, financial products without proper licensing, and more【4:4†source】【4:13†source】.
Compliance Issues: Failure to disclose essential information during onboarding, or discrepancies between what is disclosed and what is offered, can lead to deactivation【4:2†source】.
Prohibited Locations: If your business is registered in a country that is on the prohibited list, such as Iran, North Korea, or Syria, your account might be deactivated【4:6†source】.

If you believe your account was deactivated in error, you can reach out to Dodo Payments for a review. Here’s what you can do:

Contact Compliance: Email [email protected] with details of your case and any supporting evidence that your business complies with their terms【4:2†source】【4:3†source】.
Review Documentation: Ensure that all your business documentation is accurate and complies with Dodo Payments’ policies. If there were any mistakes or updates needed, prepare to submit corrected documents.
Understand Prohibited Categories: Review the list of prohibited business activities and ensure your business does not fall under any of these categories【4:4†source】.

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By following these steps, you can initiate the process to potentially have your account reinstated if there was an error. If further assistance is needed, contacting Dodo Payments support directly is the best course of action.

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