Getting Error, "Live payments not enabled for merchant" | Dodo Payments | Page 1

strange sand Oct 25, 2025, 3:14 AM

#

Hi @all, my account is in live mode, but still on the checkout page, I am getting this error. Please help if possible

Business ID: bus_X4umHWxRFm0JhcYWWppzb

vapid ivyBOT Oct 25, 2025, 3:14 AM

#

To troubleshoot the error you're encountering on the checkout page in live mode, please follow these steps:

Verify API Key Configuration: Ensure that your API keys are correctly set for live mode. You should log in to your Dodo Payments dashboard, navigate to the Developer section, and confirm that the live mode API keys are being used in your integration.
Check for Test Cards: Ensure that you are not using test card numbers in live mode, as this will trigger errors. Test card numbers should only be used in test mode.
Error Messages: Check the console logs or network requests in your browser's developer tools for any error messages. This can provide more specific information about the problem.
Event Handling: If you have integrated the Dodo Payments SDK, make sure that the error handling in your code is set up to log or display errors. For example, you can handle checkout errors using the onEvent function in your SDK initialization:
```
DodoPayments.Initialize({
  mode: "live",
  onEvent: (event) => {
    if (event.event_type === "checkout.error") {
      console.error("Checkout error:", event);
    }
  },
});
```
Review Common Errors: Check for common error codes such as LIVE_MODE_TEST_CARD, which indicates a test card used in live mode, or other transaction-related errors like INVALID_REQUEST or INSUFFICIENT_FUNDS.
API Configuration: Double-check that all required fields in your API requests are correctly populated, such as product IDs, customer details, and billing information.

If after these steps the issue persists, it might be beneficial to contact Dodo Payments support with specific error messages or logs for further assistance.

Helpful Links

Dodo Payments API Keys

Dodo Payments

Simplify cross-border payments, taxes, and compliance with Dodo Payments.

#

Dodo Payments Documentation

Overlay Checkout Guide - Dodo Payments Documentation

A modern TypeScript library for embedding Dodo Payments overlay checkout and listening to checkout events in real-time.

#

Hey @strange sand, We have limited availability over weekends, but rest assured we'll get back to you as soon as possible!

strange sand Oct 25, 2025, 6:48 AM

#

@midnight mortar

midnight mortar Oct 25, 2025, 6:48 AM

#

Have you added another business right now?

strange sand Oct 25, 2025, 6:48 AM

#

nope

#

created new product recently

midnight mortar Oct 25, 2025, 6:49 AM

#

Can you add another business? We usually do verifications once your business reaches $50

strange sand Oct 25, 2025, 6:50 AM

#

how can i do that, please guide me

midnight mortar Oct 25, 2025, 6:50 AM

#

Is that a new product under the same business or different business altogether?

strange sand Oct 25, 2025, 6:50 AM

#

as in verification tab, i added few details and it is showing verified now

midnight mortar Oct 25, 2025, 6:51 AM

#

Yes, we have to manually approve that. Our team in India is OOO so we can only do it on Monday.

strange sand Oct 25, 2025, 6:52 AM

#

midnight mortar Is that a new product under the same business or different business altogether?

same business

midnight mortar Oct 25, 2025, 6:52 AM

#

You can add a brand in that case @strange sand

#

https://docs.dodopayments.com/features/multi-brands

Dodo Payments Documentation

Multi-Brand Setup - Dodo Payments Documentation

Learn how to set up multi-brand in Dodo Payments.

strange sand Oct 25, 2025, 6:54 AM

#

i only need one brand

midnight mortar Oct 25, 2025, 6:55 AM

#

Yes. You can just add another brand under business settings

#

And configure the product with the brand ID.

strange sand Oct 25, 2025, 6:56 AM

#

When will the previous one be fixed?

midnight mortar Oct 25, 2025, 6:57 AM

#

We can manually update it on Monday.

strange sand Oct 25, 2025, 6:58 AM

#

midnight mortar Yes. You can just add another brand under business settings

new brand name will work on prod as of now?

midnight mortar Oct 25, 2025, 6:58 AM

#

strange sand new brand name will work on prod as of now?

If the business has live mode access, you can add another brand.

strange sand Oct 25, 2025, 6:59 AM

#

midnight mortar If the business has live mode access, you can add another brand.

Okay

#

for new brand also, it is not working

midnight mortar Oct 25, 2025, 7:04 AM

#

Can you please let me know your use-case so that I can assist you better?

strange sand Oct 25, 2025, 7:04 AM

#

https://yapping.me/

Yapping.me

Talk With Strangers Online | Yapping - Best Random Chat Rooms

Chat with strangers safely and anonymously on Yapping. Join our random chat rooms to talk with strangers from around the world. Start chatting online instantly - no registration needed!

#

it will more helpful

#

as we provide subscription plans for some paid features on our website

midnight mortar Oct 25, 2025, 7:12 AM

#

We currently do not support chat rooms, as per our policies. We’ll be happy to support any digital products you have.

strange sand Oct 25, 2025, 7:13 AM

#

But I am already using Dodo as the primary payment gateway

#

Can you please confirm again?

midnight mortar Oct 25, 2025, 7:14 AM

#

Are you using it for a different product?

strange sand Oct 25, 2025, 7:15 AM

#

Nope, for the same product, i am using it.

#

business ID: bus_X4umHWxRFm0JhcYWWppzb

midnight mortar Oct 25, 2025, 7:27 AM

#

Hi @strange sand Please contact [email protected] . They will assist you with more details.

strange sand Oct 25, 2025, 7:27 AM

#

Are they available today?

strange sand Oct 27, 2025, 2:21 PM

#

@silver trellis , can you please help me with this?

silver trellis Oct 27, 2025, 2:22 PM

#

@midnight mortar you need to help here.

strange sand Oct 27, 2025, 2:22 PM

#

I have dropped mail at [email protected], no response till now

#

i have been using Dodo since April 2025, and sudden this issue

#

@summer crypt

strange sand Oct 28, 2025, 2:56 PM

#

@silver trellis @midnight mortar @cinder comet

No response, waiting for resolution since Monday

#

Is there anyone, who can help me

midnight mortar Oct 28, 2025, 2:57 PM

#

Hi @strange sand our complaince team is already in touch with you and we have sent an email too regarding this.

strange sand Oct 28, 2025, 2:58 PM

#

midnight mortar Hi <@1097528926529663048> our complaince team is already in touch with you and w...

There is no email response from the compliance team

#

Can you please check again!

#

And can you please prioritize this, I am losing my traffic and I am doing a daily challenge on social media platforms for this

cinder comet Oct 28, 2025, 3:03 PM

#

Hey our compliance team has informed you of the decision

#

If there are any clarifications we have a 24-72 business hours SLA

#

You’re welcome to monetise other products but we can’t support Yapping

strange sand Oct 28, 2025, 3:25 PM

#

cinder comet Hey our compliance team has informed you of the decision

Hi Rishabh,
Thanks for the response. Just to clarify — Yapping isn’t an intimacy platform; it’s a random chat app connecting strangers, and it was approved during onboarding as my primary gateway. Please have the compliance team re-review the decision or let me know how I can appeal it.

cinder comet Oct 28, 2025, 3:26 PM

#

Got it - let me chat with the team on this

#Getting Error, "Live payments not enabled for merchant"

Helpful Links