winged agateI'm sorry to hear that your business verification with Dodo Payments was unsuccessful. Here are the steps you can take to resolve this issue:
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Review the Rejection Reason: You should have received a notification explaining the reason for the rejection. Common reasons include non-compliance with product category policies, missing or incorrect documentation, or failure to meet compliance standards.
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Contact Support: If the reason for rejection is unclear or you need further assistance, contact the Dodo Payments support team at [email protected].
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Resolve Issues and Reapply:
- Address any issues outlined in the rejection notice. This could involve correcting documentation errors or reviewing your product categories.
- If your business falls under a restricted category, you may not be eligible to use Dodo Payments.
- Once the issues are resolved, you can reapply by following the same steps as your original application. Make sure all documents and information are accurate to avoid further delays.
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Resubmission of Documents: If there are issues with the documents you submitted, you may need to resubmit specific documents. You can do this through the "resubmit" option in your dashboard once enabled by the verification team.
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Additional Documentation: Depending on your business type, you may need to provide additional documentation, such as a Business Tax ID or proof of your website domain.
For further assistance, you might want to set up a call with the support team to discuss your specific case in more detail.
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