#Payout Compliance

1 messages · Page 1 of 1 (latest)

coarse gyro
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Hello,

I am opening this thread because our most recent Payout failed under the error message “Failed due to compliance” even though we recently cleared all compliance checks with dodo. If possible can the payout be initiated again as soon as possible?

Email: [email protected]

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coarse gyro
abstract hemlockBOT
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It seems like your payout was marked as "Failed due to compliance" even after clearing previous compliance checks. Here’s what you can do to resolve this issue:

  1. Contact Support: Reach out to Dodo Payments support via Intercom or Discord. They can assist you in enabling resubmission for the Payout Compliance form, which might be necessary if there are any updates or changes required in your documentation.

  2. Review Compliance Status: Check your Dodo Payments dashboard under the verification section to see if there are any specific compliance-related notifications or requirements you might have missed.

  3. Email Compliance Team: If the compliance status or reason for failure is not clear, you can email the compliance team directly at [email protected] with your registered email and any relevant details regarding the payout issue. They can provide more specific guidance or review your case.

  4. Reinitiate Payout: Once the compliance issues are resolved, you can request the support team to reinitiate the payout process.

Taking these steps should help in addressing the compliance issue and getting your payout processed successfully. If the problem persists, maintaining open communication with the support team will be key to resolving any underlying issues.

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Hey @coarse gyro, We have limited availability over weekends, but rest assured we'll get back to you as soon as possible!

hasty tartan
coarse gyro
coarse gyro
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Hello @hasty tartan I have talked to the compliance and they told me the payout will be initiated on last Monday. However it has almost been a week since then and the payout hasn’t been initiated.

shrewd hare
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@coarse gyro did you receieve the payment?

coarse gyro