#I can't seem to proceed with payout compliance.

1 messages · Page 1 of 1 (latest)

arctic trail
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It's asking for permanent address can't change country. Need help!

errant ferryBOT
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It seems you are facing an issue with changing the country for a permanent address in Dodo Payments. Here are a few steps you can take to address this issue:

  1. Check Field Settings: Ensure that the country field is not set to read-only. Sometimes, fields can be disabled to prevent accidental changes. If this is the case, you might need to enable editing for the country field.

  2. Form Resubmission: If the country change is not allowed due to a verification or compliance hold, you may need to contact Dodo Payments support to enable resubmission of the relevant form. This can be done via Intercom or Discord support channels.

  3. Update Documentation: Make sure that any documentation you provide reflects the correct country information. This includes address proofs and identity verification documents.

  4. Contact Support: If the issue persists, reach out to Dodo Payments support directly. They can assist in unlocking the field or guiding you through the process of updating your address details.

If these steps do not resolve the issue, contacting Dodo Payments support for further assistance is recommended.

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arctic trail
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<@&1305795314933956648> I can't change the country myself. Can someone help here.

reef canopy