#Trial Period Abuse in Products

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winged hollow
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In products with trial period days. Does dodo provide trial days for every time a user subscribes to that specific plan? If yes then how can we handle the trial period abuse as customer can cancel their subscription before trial period ends and then re subscribe that plan again to get another trial period.

dense basaltBOT
# winged hollow In products with trial period days. Does dodo provide trial days for every time ...

Dodo Payments does provide trial period days for subscriptions, meaning that when a user subscribes to a specific plan that includes a trial period, they will receive that trial period for each new subscription to that plan.

To handle potential abuse of the trial period, where customers might cancel their subscription before the trial ends and then re-subscribe to receive another trial period, you can implement the following strategies:

  1. Limit Trial Periods: Set a policy that limits the number of times a user can take advantage of the trial period for the same subscription plan. For example, you could allow only one trial period per customer for a specific plan within a defined timeframe (e.g., one trial every 12 months).

  2. Track User Subscriptions: Maintain a record of each customer's subscription history, including whether they have previously utilized a trial period for a specific plan. This can help you enforce the trial limit.

  3. Require Payment Information Upfront: Consider requiring customers to enter their payment information when they sign up for a trial. This way, if they cancel, they will still have to provide payment details for future subscriptions, which may deter some users from abusing the trial.

  4. Notify Users: Clearly communicate your trial policy to users during the signup process. Make sure they understand that they can only receive one trial period for the plan and that repeated trials may not be allowed.

  5. Monitor Usage Patterns: Implement monitoring to detect patterns of abuse, such as frequent cancellations and re-subscriptions. If you identify users who are consistently taking advantage of the trial, you can take appropriate action, such as restricting their ability to sign up for trials in the future.

By implementing these strategies, you can help mitigate the risk of trial period abuse while still offering a valuable trial experience to genuine customers.

dense basaltBOT
winged hollow
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Trial Period Abuse in Products