#Document change request

1 messages · Page 1 of 1 (latest)

zenith olive
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Hey there, while my account verification is under processing, I realised I need to change documents. Can I do it before the account is created/rejected because of mismatch in personal details and bank account documents?

spring mantleBOT
# zenith olive Hey there, while my account verification is under processing, I realised I need ...

If you realize that you need to change documents while your account verification is still under processing, it is important to address this before the account is created or rejected due to mismatches in personal details and bank account documents. Here’s what you can do:

  1. Contact Support: Reach out to Dodo Payments support as soon as possible to inform them of the need to update your documents. They can provide guidance on how to proceed and ensure that your application is not rejected due to the current discrepancies.

  2. Submit Updated Documents: If Dodo Payments allows for document updates during the verification process, follow their instructions to securely submit the correct documents. Ensure that all information is accurate and matches across all documents to avoid further issues.

  3. Monitor Your Application: Keep an eye on any communications from Dodo Payments regarding your application status. Respond promptly to any requests for additional information or clarification.

By taking these steps, you can help ensure that your verification process proceeds smoothly and that your account is not rejected due to document mismatches.
Disclaimer: I am a bot and I may make mistakes. Always refer to the documentation. Here are some of the relevant links that I found regarding your query. [1] [2] [3]