Failed payment for a customer on 15 July 25

[worthy shuttle]

Hey @last pagoda @ancient ore

I just recieved my first failed payment on platform. Is there a way to know why it failed? So I can ask customer to fix the issue.

And the customer money is not deducted right ? So no need of discussion with them.

[zinc sand]

When you receive a failed payment on the Dodo Payments platform, you can find out the reason for the failure by checking the transaction details in your dashboard. Dodo Payments provides detailed transaction failure reasons that can help you understand why a payment attempt was unsuccessful.

Each transaction failure response includes:

• A specific failure reason code.
• A human-readable error message.
• Additional context about the failure when available.

You can use this information to communicate with your customer and guide them on how to resolve the issue.

Regarding the customer's money, if the payment has failed, the funds are not deducted from their account. Therefore, there is no immediate need for a discussion with them about the payment, as they have not been charged.

For further assistance, you can refer to the API documentation or contact Dodo Payments support if you need more specific details about the failure.
Disclaimer: I am a bot and I may make mistakes. Always refer to the documentation. Here are some of the relevant links that I found regarding your query. [1] [2] [3]

[crude ledge]

@worthy shuttle You can check the details of the transaction by clicking the arrow icon on the right side of the transaction entry. There, you’ll find the reason for the payment failure.