#Store acceptance got rejected, can you please tell the exact reason?

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storm creek
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Hi team,

I recently submitted my app for store approval on Dodo Payments. It’s an AI-based Todoist mobile app, and I’m using your platform for handling payments on the web side.

However, my store request got rejected, and the reason mentioned was not very clear. I’ve also sent a mail for clarification, but I haven’t received a response yet. It has been around two days.

Can someone here please help me understand the exact issue, or guide me on how to fix it?

Thanks in advance.

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sullen relicBOT
# storm creek Hi team, I recently submitted my app for store approval on Dodo Payments. It’s ...

If your app submission for store approval on Dodo Payments was rejected and the reason provided was unclear, here are some steps you can take to address the situation:

  1. Review Submission Guidelines: Go through the Dodo Payments app submission guidelines to ensure that your app complies with all requirements. Check for any specific criteria related to functionality, design, or content that may have led to the rejection.

  2. Clarification Request: Since you have already sent an email requesting clarification, it’s a good idea to follow up if you do not receive a response within a reasonable timeframe. You can also try reaching out through other support channels, such as live chat or community forums, if available.

  3. Common Issues: Some common reasons for rejection can include:

    • Non-compliance with payment processing regulations.
    • Issues with the app's functionality or user experience.
    • Missing required documentation or information in your submission.

  4. Prepare for Resubmission: Once you receive clarification on the rejection reason, address the specific issues mentioned. Make any necessary changes to your app and ensure that all required documentation is included in your resubmission.

  5. Seek Community Help: If you are part of any developer communities or forums related to Dodo Payments, consider asking for advice there. Other developers may have faced similar issues and can provide insights.

By following these steps, you should be able to understand the rejection reason better and take appropriate actions to resolve the issues with your app submission.

sullen relicBOT
sullen relicBOT
storm creek
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Okay team