Verification is not getting reviewed

[delicate hill]

Hi, I submitted the verification for live mode, after first it got rejected due to recent photo. But now when i uploaded it again its been more than 72 hrs. and it is still in review state. Can somebody help here?

[strange delta]

If your verification for live mode has been in review for more than 72 hours, it's advisable to reach out to Dodo Payments support for assistance. You can contact them via email at [email protected] and provide them with your account details and the context of your verification submission. They will be able to check the status of your verification and help expedite the process if necessary.

In the meantime, ensure that all the documents you submitted are clear and meet the requirements outlined in the verification process. If there are any issues with the documents, the support team will inform you about what needs to be corrected.
Disclaimer: I am a bot and I may make mistakes. Always refer to the documentation. Here are some of the relevant links that I found regarding your query. [1] [2] [3]

[delicate hill]

Can you send me the support email? also are they active here?

[acoustic lantern]

@delicate hill You can mail us at [email protected]

[delicate hill]

I mailed on support@dodopayments can you check/esclate?

[acoustic lantern]

Sure

[delicate hill]

<@&1305795314933956648> do you folks even check the support emails? this delay is causing delay in our product launch. It has been more than a week

[vale cobalt]

hey @delicate hill
Please dm your mail id, ill check with our compliance team.

[delicate hill]

Sent the email on DM

[raw lion]

Hi Apurv, the docs you have submitted for identity form are not supported. Please submit in a proper format.

[delicate hill]

@raw lion it was a heic format, but eitherways I uploaded it again. Can you please check?